Purplepass Ticketing Erfahrungen

Monitored how many students and their guests were interested in attending graduation

Not able to make "promo code" or "coupon code" read to "Student ID" for our graduation ceremonies. We should be able to make our code name specific to our event.
Wish we could control the process in which students would try to use their friends ID's to obtain tickets. Some students may have ordered only 2 of the 4 tickets given, but later needed another ticket. That student should be able to come back to the site and obtain the remaining tickets.

Excellent customer service, technical support, dashboard, and individual customer attention

Very little I could say about what I like least about Purplepass. Perhaps just being in a different time zone but a couple hours difference is the only thing I can think of after all these years.

This product is very easy to use and the support staff is great. Any questions or problems we had were addressed quickly and efficiently.

Not being able to change the font size or type in the event description. The workaround was to setup the description in Word and copy and paste.

Easy to set up event, order tickets and drive online traffic to a customized URL to sell online tickets

Setting up customized ticket with full printing feature could use slight tweaks

The customer service is unparalleled. We were looking at getting some new equipment to better support our box office and not only did they help but they went above and beyond to get us set up.

The seating map feature is still a bit clunky. The window doesn't match the size of the screen and I have to zoom out just to be able to find the buttons I need.

It was very easy to get answers to my questions. My support representative was quick to respond and assisted me with all my needs

The report for ticketing fees does not print out a usable report for taxes.

It's easy to use and the tickets look the best

Pay outs could be better than waiting for the money to be released

Since I started using Purplepass, Ive seen growth in My Sales, the upgrades along the way have come along at the right times!

I don't have anything to complain about!

Very user friendly, easy for anyone to scan tickets and there is less hassle with ticket taking

The app is still very basic, but I know it will get better with newer updates

Great customer service with prompt replies. As a small venue with limited staff, PurplePass simplifies organizing and selling tickets for our events. We like the user-friendly event and report features that are easily customizable. It also easily allows for moving of tickets to other dates. The flexibility of using both a mobile device and laptop are a big plus as well. In addition to selling tickets, the software enables us to monitor and track our event’s performance and get information on attendee demographics.

We have not run into any snags and are looking forward to utilizing other features currently not in use including ticket scanning to our events.

With low fees per ticket and low credit card fees, PurplePass simply gets the job done well.

While the UI is functional it’s very unappealing and out of date but is currently being updated.

Purplepass Ticketing is user-friendly and has great customer service. They are also continually working to improve their platform.

One feature I would love to see added is the ability to print seat locations on complimentary tickets.

I like being able to create inexpensive, full-color, perforated tickets for our events. Purple Pass prints them and gets them to us within a few days. These give our events and brand a classy, professional look.

I would prefer that once the event is over, that the pay out from Purple Pass to us would be within a day or so, and not have the five day lag time that now exists.

Flexible and easy to use software and hardware. All inclusive package options at price points we can pick. Customer service was reliable and we always had all our questions answered - if an answer was unavailable then our rep made sure to find a solution we could work with. Inexpensive and extremely competitive. We have used other software from competing vendors and honestly would recommend PurplePass before recommending other software. Lots of great programming options based on our individual needs and not so overly complicated that we need an IT degree to manipulate the software - that is the bonus! Our rep, Gabriel, was great to work with and responsive to our sometimes wacky questions.

We really liked the software as it is very competitive to other programs available on the market. The only two drawbacks we found include integration onto websites - it doesn't allow the user to stay on the website - it kept forwarding to PurplePass url. Perhaps this is due to our website software - WIX- but that was slightly annoying for our users. The other drawback is really more of a suggestion - while the software is easy to use and the search functions are great - there was not enough promotions by PurplePass for the events listed. It would be great to have a calendar of upcoming events promoted through social media or on the site itself - we found we had to "search" for our event and thought it would be a better selling point for PurplePass to offer "promotions" on the site and suggested events. Target market on social media for example.

Ease of use, you are able to rent equipment so you don’t have a large overhead.

Our rodeo committee had trouble with having all seating reserved seating. They were able to call customer service and work through it the second night.

This software integrated well with our Community App. Our residents in our community are able to use Purplepass to reserve their tickets quickly.

No dislikes at this time. The only thing that can be tricky is the time difference between East Coast and West Coast, but there is also typically an emergency number that can be used at any time.

This software is really easy to use with lots of great functionality. I have used them over 6 times to handle the ticketing for our events. I have not heard of a single complaint from any ticket buyer.

I don't really have anything that bothers me regarding the software

We've worked with Purplepass the past 5 years, and Purplepass is by far the best ticket company in the United States to deal with: The customer service level is awesome. Easy to use event set up with custom ticket printing for the event. Day of the event software is easy to use & you have your funds for the event on within​ a few days.

We have had no problems with the software, ​once we learned how to work it properly​ .