Bookwhen Erfahrungen

Vorteile

The software is great and does exactly what you would expect from a booking system. It is extremely easy to navigate for both an administrator and from a users perspective. As well as the basic features you can also get the bells and whistles depending on your plan (at a more than reasonable price).

We have managed to run our parents' evening event for a College in Central London at what quite frankly is an unbeatable price compared to other solutions out there. Parents making the booking commented that it was easy to book and administrators explained that it had saved them hours of work collating bookings. It also allowed us to take bookings right up until the last minute. It literally took 5 minutes to export our bookings to tell the teachers who was coming to their session.

However, the best thing is not the software, don't get me wrong the software is great but it is the service and support that makes this the product of choice.

Thank you for your support and a great product.

Vorteile

I find it easy to use as it's simple. It offers all the functions we need to run our regular (6x a week) classes with bulk pre purchase Class Passes as well as workshops.

It's very quick to add or remove dates. The staff are quick and helpful if we have any questions

The price is a huge relief after paying a giant bill for Mindbody for a few years when we didn't really need most of its functions. Bookwhen just gives what we need at a price we can afford being a very small business with a low profit margin. If you're a bigger business there are different pricing tiers, also good value compared to Mindbody

Nachteile

That once you have students booked on a class you can't change the time yourself. But the Bookwhen help desk will do it for us so it's OK, very tiny issue!

I didn't realise for last 7 months that I could have more than 6 courses. I thought the middle price was needed and in fact I only needed the lower price and could have as many courses as I wanted. This is obviously fantastic news, but I'm just gutted I paid £20 a month extra from May to Dec 2019!! However, its still WAY better than Mindbody pricing at any price so letting that go, ommmmm

Vorteile

Simple and works well on a laptop and mobile devices.

Nachteile

Was promised a lot, most membership options however after waiting and being assured it was "one the way" never happened despite promises. Had to move elsewhere.

Vorteile

For me the greatest advantage is that it has given me more time. Doing all the bookings myself and the emails back and forth and trying to workout payment methods was very time consuming. Now I receive fewer emails to respond to with most customers just booking on and choosing to pay online. I feel that bookings have also increased since having the BookWhen system.

Nachteile

I'm not very good with using technology and it's taken me a bit of time to get my head around how to set up the BookWhen features and use them. I find that for me it's often a lot of trial and error. However, I do frequently go to the support section to read the articles which are most often quite helpful.
I do wish that the forms section was more sophisticated. I tried using attachments for my forms - however customers rarely print them off and bring them to class. Paper forms is something I'd really like to get rid of.

Vorteile

Where do I begin with the pros of this software? There are so many!

I run a tiny yoga studio and I am the only teacher.

This software manages all the bookings, provides a waiting list option, allows me to offer ten-passes, multi-class discounts and promo codes. It lets me have more than one schedule (e.g. I have one for my regular classes; one for a retreat; and one for some special workshops. The great thing about this is that e.g. the workshops are only open to a select group of advanced students, so all the other students don't even see that on the schedule).

It also allows the students themselves to cancel or transfer their bookings, which saves me a ton of time...

Before I opened the studio, I had thought about going old-school and using text message / physical ten-passes / cash payments. Thank god I didn't do that. The amount of cancellations and transfers that people do would have meant that I spent my entire life remembering whether Betty was coming on Tuesday, or if Bob wanted to come on Thursday if there was a spot, and did Marion say that she would let me know about Saturday.

I also love that it integrates with Stripe, which is very easy to use.

Added to that, the customer service is exceptional. There is an easy to use chat button, and whilst it is not manned 24/7, I always get a response by their next working day. The response always answers my question and the customer service agent is always polite (even when I am probably asking a dumb question).

Nachteile

There are a couple of slightly clunky features. Everything does do as it should, but occasionally it takes you a moment to figure out what to press to make it happen.

However, the Bookwhen support team is so responsive and really open to suggestions about how to make it better.

Vorteile

A price that is affordable for my small freelance business, ease of use with some really great features such a several ticket types/earlybird options, multiple locations for classes/events, showing how many spaces are still available for each ticket type, very quick and helpful support.
I also love that I can embed the calendar onto my website's 'What's On' page and clients book directly from there. Highly recommended! Thank you BookWhen!!!

Nachteile

Yet to find any to be honest! I finding it's offering me everything I was looking for in a booking system.

Vorteile

Bookwhen was so easy to implement into my website. We've had about 500 bookings via bookwhen over the last year and never had a problem. It has truly transformed my business.

Nachteile

There is nothing that I don't like about this product.

Vorteile

Very intuitive; lots of guidance and advice available, and the Customer Service is so prompt and helpful. I use it for booking/payment of Fitness classes and it feels much more professional than manually administering customer contact. I love the automated email reminders. Overall, it is so easy to set up. And the monthly fee is scalable, so I started off with a free trial, and then the most basic offer, and have moved up as I have learned what more the software can offer.

Nachteile

The way that customers book - the steps involved in selecting each session individually - is the only thing I can think of. And none of my customers have complained, so this is being really picky!

Vorteile

It has a simple interface where you can customise your event(s) and take multiple bookings or limit to just one booking per customer.

We use it to allow customers to book in for online webinars, consultations and training sessions.

We don't need to take any payment so I haven't used that part of the service.

It must be simple to use, as I've never had to reach out to their support team or even online documentation - it's all pretty self explanatory once you've had a poke around to familiarise yourself first.

Nachteile

It used to look a little dated but they recently got everyone on the old version to update to the new version (still free - yay) and it looks better now. It would be nice if you could customise the public facing page a little more, but for a free package, I'm not complaining!

Vorteile

Man, we were so happy to find BookWhen.com. We had an immediate need to apply a software reservation system for a client and manage it for them. They were starting from scratch and didn't have anything in mind. We looked around are really loved BookWhen.com. The software is easy to use, the implementation for our first event took less than 30 minutes total, that is with us learning how it worked to getting the links online where our users could reserve tickets for our event.

It integrated perfectly with Stripe payments which we were already using. Payments taken through it worked perfectly.

Nachteile

We can't find an easy way to take a deposit payment for an event and then have the user pay off the balance at a later date. The only way we have found to do this so far is to either create a "deposit event" and then a hidden pay your balance event, or we ask the user to make a payment through our standard gateway form.

While not a huge issue it would be nice to have one payment and page where a user could see their event, along with any deposit(s) they had posted and the remaining balance.

Vorteile

Its simple to understand, offers lots of features, its support team is always available.

Nachteile

Nothing.

Vorteile

Ease of use/very simple back end
User-friendly, clients find it easy to use and we have never had someone, not book due to the difficulty of the booking system.
Great design - Clean and neat
Does exactly what I need it to do
Excellent support

Nachteile

Nothing
I think it has more features than I am making full use of!

Vorteile

Bookwhen saves me so much time every single day!! It has completely taken away the headache from my booking procedures, it allows me to take prepayments, have class waiting lists, sends automatic reminders. All these things I personally used to do manually on pen and paper, through phone contact with each client. Now the bookings just roll in everyday with ease!
It is tremendous value for money, in fact it’s the only bill I see coming in every month that brings a smile to my face, knowing it’s money well invested.

Nachteile

There are some minor technicalities that occasionally crop up but the customer service response is so efficient that it doesn’t bother me. They also seem to be improving functionality constantly so if they notice something not working to a great standard you can be sure they will improve it soon!

Vorteile

I like Bookwhen because I sought it out to deal with a client who runs a business that deals with pet transport adoptions. They coordinate a drive up from the south to New England every 2 weeks, and need to register all of the information about the animals (where they're going, their health records, etc) and also assure that each dog has an appropriately sized kennel on the van. It's a little confusing, but because of the nature of the business, it's really important that everything be done safely and efficiently. Bookwhen allows us to set up transports, register the dogs, and take down information not only on the rescue the dog is coming from but also their new home. I use Bookwhen for some other, routine businesses that need yoga classes or other things run, but ultimately what keeps me recommending them for scheduling is that Bookwhen works for complicated businesses who need to take in a lot of info from customers, customers need different "seats" (crate sizes) and sometimes other information at intake. Bookwhen allows for _all_ of it, which is the best possible scenario for us.

Vorteile

Its easy to use from both our perspective and the customer facing side of things. We've been using Bookwhen for a couple of years and it has completely changed the way we do things. Attendance lists are easy to create quickly but also to download and manipulate to suit our needs. We love the way you can send links to whole public pages or just specific events. The event reminders are a great help in ensuring people arrive for events or get in touch to say they aren't coming. Customer service is brilliant. We rarely wait more than 5 minutes for a chat response. They listen to our feedback and it been great to be able to influence improvements for ourselves and for other users.

Nachteile

There are a couple of things we'd like Bookwhen to be capable of but they are fairly minor and the company have already promised to add them to their development plan so I'm pretty confident we'll see changes over the coming months.

Vorteile

We used it to run training for hundreds of employees, and it made it much easier, as they could pick a time that suited them and also manage their booking (reschedule mostly) which lifted the burden of admin off ourselves. Also handy features like automatic reminder emails the day before training, and the ability to export the data gathered during booking (email addresses used for follow up material and surveys).

The Bookwhen staff are also brilliant, they have always replied in a quick and friendly manner with relevant information. This gave me confidence when I was asked tough questions about data security etc, that they could provide the answers immediately and a link to the information on their website for senior stakeholders to read themselves.

I would highly recommend this service to anyone, big or small.

Nachteile

Nothing, it is easy to use. I suppose there could be some limitations if you have very advanced requirements, but then you probably wouldn't be looking for a service like this.

Vorteile

Ease of use, excellent customer service and fantastic pricing.

Nachteile

There are minor limitations... eg it doesn't integrate with Mailchimp yet. But this is offset by the excellent customer service - willing to listen to suggestions, always respond quickly to confirm whether your idea is already on their list of things to look at etc...

Vorteile

This software is easy for customers to use and takes the load off us, because we know that once the maximum number of bookings is reached, nobody else can book, so we don't end up with over-attended sessions.

Nachteile

Setting up new events is a little long-winded... if we could copy an existing event and change the date, that would be handy. If I accidentally click on our own account link, I can't sign in as admin, so I have to re-enter the general Bookwhen page to log in. Also, when we send customers a link to our page, it seems to send them in to one particular time slot, and the less logical among them don't realise they need to press back to get out to all the available booking slots.

Vorteile

Not being very tech savvy, I find this system so easy to use.
I run a small home-based business so it's great that Bookwhen is not and expensive to have.
Excellent Customer Support.
It has all the features that I need.

Nachteile

I would say that the TROLLEY symbol should be bigger or a CART function needs to be applied as when some customers want to make multiple bookings, they don't always notice the trolley symbol near the class and so they book and pay for each class seperately. This causes an inconvenience.

Vorteile

Support team are awesome, friendly user interface, explanatory back end. Responsive to ideas and features users need. Decent payment portal transfers and option. Discount features/options for users.

Nachteile

Back end could always have a few tweaks here and there. Mobile layout for block bookings could be a tiny bit clearer.

Vorteile

Lovely interface, helpful staff and good value for money

Nachteile

Exporting lists to excel etc is untidy so end up having to do copy and paste which is dull and time consuming, hard to search back for particular customers e.g. by name.

Vorteile

The capturing of data for enrolment means that parents do not have to write on the enrolment forms. We can easily see how many bookings we have and comunicate with them

Nachteile

The Waitlist function can't have an extra question the birth of your baby. We need this function to be able to see what other groups babies and their parents can join

Vorteile

Once you get used to the layout and the different functions, it is an easy system to run.

Nachteile

It did take me a little while to overcome my resistance to technology and I definitely made things harder for myself in the early days. If you are like me and struggle with tech stuff setting up Bookwhen may be a challenge.

Vorteile

I like that Bookwhen is easy to use, allows for customization and is affordable.

Nachteile

We like just about everything about this software. The only thing we would change is allow for duplicate emails when registering guests.

Vorteile

I absolutely adore this booking system. It is super easy to use and is great value for money. It is easy to set everything up and take payment online or cash payments. Groups of bookings is possible, continual bookings and course bookings are available.

Nachteile

I would like to be able to see past bookings for longer periods of time. Being able to see bookings from a month ago would be fantastic and a way of printing out the booking sheet with contact details of my clients would be great too. I don't know if this is already an option and I just haven't found it yet.