Commusoft Erfahrungen

Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs.
Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users.
The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site.
Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates.
Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies.

Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

It takes the stress out of managing invoices, diary maintaince, job scheduling and is really easy to use.
it allows us to create customer profiles and have all the work carried out at hand easily to monitor over the years

sometimes it does not always link to our accountancy software- we have to manually rest it

This is a easy system to use i have used different software over the years and this has to be the most easiest

the only downside is that you have to buy extra data when you have run out

It is such an easy to use system, we can monitor ongoing works, check engineers notes, store images and invoice from one place.

It would be nice to be able to transfer tenant addresses when a landlord moves home.

Easy to track users and invoice. The overall layout is very easy to use

The maps function is a bit laggy when seeing where the engineers are.

does everything i need it to do to run ny business

not much really, sometimes i just have to remember to update the app to get thi gs back up and running

User friendly
Reduces admin times
Reports and functions to summarise with ease

Would be great to personalise it further to your specific needs

It keeps track of all jobs and customers - The reporting is excellent

Can be hard to to put some things on - but it takes practice

Easy to navigate, no fuss and can be used across different users/job positions.

we have no complaints

Two years ago we landed on Commusoft to take us, Voity Electrical, to the next level. Commusoft has delivered and we never looked back.

The system is so complex and customizable- Its a lot think about and figure out the best way to set-up. FYI- This is self doing. In this moment right now- I have Debit Chase Pipeline, Heat Pump Pipeline, Generator Pipeline, Sequences, ironing out the questions customer care before handing off to the Crew. I have so many solutions and figuring out the best way execute- I am playing the smallest 🎻Violin

Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive
I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software
Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone

I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this.

On some of the reports you can open the job from the report but then on some others you can't

Everything is intuitive, comprehensive and well thought out! There are 'hint' bubbles that take you through various processes and little tools that make sure you get the absolute maximum from the software and ultimately, your team!

I will never consider another software company again!

I am really quite good with computers and software, and felt that I would get a lot from going through the star-up/set-up phase myself. It is mandatory to pay for the training, and this cost is incurred again if you upgrade the package etc.. But, I can completely see why they do insist, it's to ensure you get 110% form their kit ;)

The ease of use, the functionality and endless updates with great support.
I picked Commusoft in 2014, using the older version was good, but I was looking forward to an update and when I was up and running, my work become exciting again, I am able to manage the admin side of my business so much better and I feel more in control. I would not look anywhere else as I have everything I need to be an electrician and gas engineer and run a business at the same time thanks to Commusoft.

I can't think of anything from the top of my head, the software and support so far has been great.

I like the ease of access around the whole software; very user friendly. Very rarely do I have to contact Commusoft's helpline. Its is extremely compatible with Sage Accounts. When we were initially told our Company would be using Commusoft, my colleague and I were a little apprehensive having to learn a new system in a very busy office, however, our apprehension was soon dismissed and became almost experts in no time.

Not many cons spring to mind. If there is a glitch there is always assistance from Commusoft's helpline. I am struggling to think of any so I'll say none!

Commusoft is loved by all its users from the Office team to the Engineers it is simple and easy to use.
The history and notes section saves our Engineers allot of time, and monitoring the diary is very easy.
The fact that it can be linked to our accounting package has been an added bonus too!

Regarding Notifications it only deletes for one person not everybody who was assigned which makes the process longer when clearing your own Notifications.

Fairly easy to use with handy support feature

Sometimes feel support doesn't really answer the question you're asking. Can be a bit complicated to use and lots of features are unused. Have to fit how we work to software system not it work around us