AestheticsPro Erfahrungen

I love the features available within this software, it is exactly what we needed to begin paperless record keeping with our clients. We like all of the reports we can run & the overall look of the software is great.

I don't enjoy having to create a "support ticket" to ask simple questions, a HELP website would be great. Often we get a response that "the development team is working on it" when we bring up an issue. Some of the features within AestheticsPro are faulty & need to be updated.

I love the form creator and that I can attach forms to specific services. I also love the card on file to reserve appointments

I want the weekly view calendar to be like MINDBODY! I want to be able to assign a color to each service and I want to have each one showing on the weekly calendar and it want it to be like the daily calendar where they are positioned on the schedule based on the time of the service. I would also love to see you guys knock off MINDBODY's reports! I want to be able to filter reports right in the program not have to export to excel to cut and slice them.

I really like the layout and all the functions that Aesthetics Pro has to offer. I am very please with our rep [sensitive content hidden] as she has always been there for me when I need her and checks up on me as well. She is very helpful and super nice to work with.

I am still learning they system. One thing I don't really care for is the deposits. I am still learning how to do it and it seems like a few steps I need to take, but then again I haven't messed with it much. I don't like how the credit card system is not capable to our wifi and I have to go in manually and input the information in and from what I am hearing I need to hard wire it, but it looks like it is hardwire already from what our tech tells us so not sure how to bypass that. It also takes a long time for the machine to take a payment and then I have to go into our IQ account to make sure that the payment was taken.

An assortment of consents, instructions, ease of sending paperwork to clients before appointment. Ease of scheduling and payment.

Customer service is hard to get in contact with - actually speaking with a live person. Automatic upgrade is frustrating as no warning was given and most info didn’t transfer over.

I do not believe this software's rating on this site for a single second. No one should rave about this thing. It is a plug your nose, close your eyes, and bear it experience.This is the epitome of a software trying to do too many things at once. And ending up doing everything poorly. Beyond that, some developer at AP must be messing with us. There are aspects of the software that couldn't be developed more backwards if you tried. I'm spending this review on a single thing in AP, that is representative of the entire software's design and user experience. Something as simple as setting a staff member's schedule for their availability to be booked online.How would you design this process? Probably, select a staff member, check some boxes by the days they work M,Tue,W,Th,F,Sa,Su. Then type in a time range like 9am-5pm, hit apply schedule and then never think about it again. Here is how AestheticsPro thinks this process should go:First, AestheticsPro assumes the selected staff member works every second of every day. So we need to tell AP when the staff member does NOT work. To do this, we select start/end times for each day of the week they work. Instead of typing in a start time in 5 characters, AP gives you a dropdown menu to chose times from. In FIVE MINUTE INTERVALS from Midnight to Midnight. That's 288 options to scroll through to select ONE start time for ONE Day. Okay, we do that for the days they work. We done? Nope! Continue in the Cons section...

... Because you have only set this staff member's schedule for this week. You must repeat this process for Every.Single.Week. you are open. FOR ETERNITY. You go week by week as far out as it lets you, manually setting every staff schedule, one week at a time.Then you set a reminder in your phone to periodically go back into AP and extend the staff schedule out farther into the future. Every few months. In fact, as I type this, I'm a bit concerned I forgot to do this last month. What happens if you forget? Well, aesthetics pro assumes your staff is working every minute of every day. And clients will begin booking online for time slots your staff member does not work. This is the kind of tedium, anxiety, and stress working with aesthetics pro gives. Their decision to give complete flexibility to schedule any random time on any random day 3 months in advance results in EVERYONE having to schedule as though they need this kind of flexibility. If someone needs a different schedule every day of every week for 3 months out, make them jump through hoops. Instead, every single user of AP has to. This kind of junk UX is systemic in aesthetics pro. Here's a very incomplete list:The online booking clickable calendar is backwards. Days they CANT be booked look like they are supposed to be clicked on, days that CAN be booked look unavailable. ...

CSM is flexible and the GUI are easy to understand. EMR standards are critical to our business and AP meets those standards.

Reporting is very limited and doesn't allow for Power-BI, SAAS, integrations. I would be a game changer to have access to daily downloads of the data tables for our business, or a full reporting suite that gives our reporting team and our Account Team the ability to create and automate reporting from the entire BI table for our company.

Simple booking system. Medspa specific , easy to learn , drag and drop options . Easy to ring in packages .

1. They don’t make improvements that are beneficial for a practice , they make good touch points to sound better to prospective clients .
2. Most recent update is horrible
3. Reports are limited . No way to measure important data to run the business more efficiently .
4. The program doesn’t easily integrate with other industry tools … ie Facebook , What converts etc……
5. Cannot do any admin tasks from the mobile since most recent update .
6. Appt reminder text message is too small for anyone to read . Cannot customize the message and reminders are not consistent / customers complain they don’t receive them .
8. Limited customization to the programs aesthetic. Ugly colors , hard to read the booking calendar .
9. They don’t work with you to make improvements . Their update fixed ZERO of our issues we have been calling to their attention for years !
10. Client invoices are now two pages when you print them .
11. Your FEEDBACK is ignored !

Easy E record, Text marketing, cost effective, very good communication. All of my support tickets have a quick resolution and I do not feel rushed while asking questions to the support team which is really important to me

Nothing , the service rep was the best part of the experience making the appointment efficient and very informative.

[sensitive content hidden] was very helping setting up certain items. He did not just make suggestions and undo them. He asked if I'd like to make changes and he did them as we moved through the training. Therefore, I did not have to waste time returning and making those changes.

There were no cons with [sensitive content hidden] I do not like having different people walking me through the training sessions. But in this case, it worked out well because the second trainer was better than the first in my opinion.