AMCS Utility Billing Erfahrungen

AMCS Utility Billing

4,8 (80)
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Plattform für Dienstleistungsunternehmen zur Versorgungsabrechnung

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4,8 /5
(80)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
5/5
Bedienkomfort
4,8/5
Kundenbetreuung
4,9/5

98%
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80 Bewertungen

Sylvia
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Happy Waterworks user for 8 years

Bewertet am 31.3.2015

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of...

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle. The customer service is wonderful I have never had a problem that they could not fix or walk me through. I recommend this system as often as I can to other small towns like Manzanola

Becky & Sissy
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My Experience

Bewertet am 25.8.2011

LOVE it, LOVE It, LOVE it

LOVE it, LOVE It, LOVE it

Vorteile

Love this program. I know if I can't remember or can't figure something out my trusted buddy (Terry) can. She is a phone call away & is always so nice - no matter how many times a day I may call her.

Nachteile

Wish their could be another way of dealing with accounts other than adjustments

JoAnne
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Awesome Customer Service

Bewertet am 1.4.2015

The product is good, but the Customer Service is AWESOME! Our Rep is Teri, and she is always very...

The product is good, but the Customer Service is AWESOME! Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests. We appreciate her so much! WaterWorks allows our City to seamlessly bill our patrons monthly, and typically if there is a problem with the billing it is on our side, and not based on the product. We are very satisfied, and we wish all of our software was as easy to use.

Kathy
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Fordland city

Bewertet am 23.8.2011

I highly recommend this company. They are always trying ways to improve to make it better.

I highly recommend this company. They are always trying ways to improve to make it better.

Vorteile

This system is the best I have used. It's very easy to follow and if you ever have a problem you can call and talk to someone. Easy to add people and disconnect.

Nachteile

I really have nothing bad to say about the whole system

Lisa
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Wonderful product

Bewertet am 24.8.2011

Great product!

Great product!

Vorteile

The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use. The tech support is excellent! They are always so friendly and patient! I would recommend this program to any one.

Nachteile

None that I can think of.

Noni
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overall 5 stars, ease of use 5 stars, customer service 5 stars

Bewertet am 30.3.2015

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water...

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works
about 10 years and this is a wonderful software, it is customer friendly and I would not want
to try any other software because I think water works would be hard to beat in every area!!!!

Lisa
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Recommendation by Terri to export infomation into speadsheet and customize saved me alot of...

Bewertet am 30.3.2015

So much more versatile than I imaged. Called Customer representative with some concerns. Terri...

So much more versatile than I imaged. Called Customer representative with some concerns. Terri explained a couple of options and helped walk me through the process of exporting information from Water Works. I then customized the report as I needed it and saved me a lot of work.

Veronica
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Great Product and Service!

Bewertet am 23.8.2011

I highly recommend this service and product!

I highly recommend this service and product!

Vorteile

We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue. We appreciate their service and product!

Nachteile

Can't think of any!

Brenda
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LMS WaterWorks

Bewertet am 18.10.2013

LMS Waterworks is an awesome software to use for your utility billing. The customer service is...

LMS Waterworks is an awesome software to use for your utility billing. The customer service is phenomenal, Terri and John are very knowledgeable they will help you in any way, taking all the time needed for YOU to understand everything and every question you have will be answered.

Cheryl
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This software is awesome.

Bewertet am 8.4.2015

This software is so much better than what we were using. If I have any problems with it I just call...

This software is so much better than what we were using. If I have any problems with it I just call Teri and she irons the kinks out. I like that there are so many reports with this product. I use it to fill out information for the system all the time.

Damian
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End to end billing provisoning and payments + customer portal

Bewertet am 14.10.2009

Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform....

Awesome systm that has replaced mny disperate unconnected systems with this all-in-wonder platform. They are contantly adding improvements also

Vorteile

100% web based
software as a service
15 plug in modules
highly customisable
competitive pricing @ between 1 and 2% of monthly revenue

Nachteile

none so far

Ann
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City Clerk

Bewertet am 16.10.2013

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work...

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues. The software is very user friendly, and when there are needed Improvements or programming issues they are concerned and work on the.

Alexandra
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Great cost effective billing platform

Bewertet am 5.11.2013

Love the flexibility of Utilibill. Billing is automated, customers love payment IVR and all the...

Love the flexibility of Utilibill. Billing is automated, customers love payment IVR and all the automation around self configuration. Collecting the money is soo easy now and its made a big difference to cash flow.

JOYCE
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MY USE OF WATERWORKS

Bewertet am 1.4.2015

WaterWorks is very user friendly once you have been introduced to the different uses of it.
There...

WaterWorks is very user friendly once you have been introduced to the different uses of it.
There are still new uses that I seem to find every once in a while, with the help of my VERY USER FRIENDLY helper (Terri).

Donna
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Excellent Support Staff

Bewertet am 28.3.2015

I have always received excellent support for this system as I was new to using this system and...

I have always received excellent support for this system as I was new to using this system and never have had an issue gets answers to those questions I have had learning how this program works.

dean
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overall review

Bewertet am 17.7.2014

its a great program just when you don't use certain features in everyday use you have to call...

its a great program just when you don't use certain features in everyday use you have to call someone to get them to walk you through it again simply because you forget how

Michelle
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whatever

Bewertet am 31.3.2015

Customer service is top-notch. A drawback has been that the software was NOT compatible with MAC. ...

Customer service is top-notch. A drawback has been that the software was NOT compatible with MAC. I understand this is changing which is beneficial for me.

Sharon
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Customer Service

Bewertet am 23.3.2015

Very easy software to learn. When you need help Customer Service is always there to help. Will walk...

Very easy software to learn. When you need help Customer Service is always there to help. Will walk you through the steps you need help with. Very friendly.

Sheila
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Waterworks review

Bewertet am 26.8.2010

Since this is my first time working as city clerk, this is the only software that i am somewhat...

Since this is my first time working as city clerk, this is the only software that i am somewhat familiar with, it appears to be great.

Vorteile

easy access

Nachteile

not for sure how to bring things over into excel

BARBARA
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WATER WORKS

Bewertet am 31.7.2014

THE ONLY THING I DO NOT LIKE IS THE PENALTY DATE CAN NOT BE CHANGED TO BE LATER THEN THE DUE DATE

THE ONLY THING I DO NOT LIKE IS THE PENALTY DATE CAN NOT BE CHANGED TO BE LATER THEN THE DUE DATE

Antwort von AMCS

Oh, but we can! I'll show you where you can change that.

Kristy
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Great Company and Product

Bewertet am 30.3.2015

Very user friendly product. Terri at WaterWorks is very helpful with any questions that may come up.

Very user friendly product. Terri at WaterWorks is very helpful with any questions that may come up.

Donna
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Good people and program

Bewertet am 17.7.2014

Terri has been my life saver over the last 6 weeks. Professional, knowledgeable and polite.

Terri has been my life saver over the last 6 weeks. Professional, knowledgeable and polite.

Amanda
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Love waterworks

Bewertet am 30.3.2015

I like the program but the customer service is the best thing!!!

I like the program but the customer service is the best thing!!!

Candice
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Artesia Rural Water

Bewertet am 16.10.2013

A very friendly easy but accurate program. Training was easy for my assistant.

A very friendly easy but accurate program. Training was easy for my assistant.

Wendy
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Great Product!!

Bewertet am 30.3.2015

Super user friendly. Best customer service!

Super user friendly. Best customer service!