Azuga Fleet Erfahrungen

Azuga is an inexpensive solution that is easy to implement. Breadcrumb view allows us to track where our vehicles are currently, where they have been, and what turns were made in transit. We get lots of alerts on speeding and other activities which allow us to follow up with drivers. We also get alerts on check engine light and maintenance reminders.

I wish there were more options with geofences. For example, our fleet will regularly leave its branch office and return within an hour, and that's pretty normal. I would like to be able to send a geofence alert to admins when a vehicle is gone for more than 1 hour, but not send an alert every time it leaves the office during business hours. You can set an alert for vehicles that have been gone for too long, but in that case you are required turn on alerting every time it leaves. This results in a lot of alert noise which we don't need. Also, it would be nice to create time based custom alerts (e.g. vehicle ignition is turned on or leaves a geofence after hours).

I also think the jobs interface could be improved more, for better dispatch and route optimization for drivers. e.g. Address Book and route plotting options through the web gui.

We can't outline anything positive as we cannot endorse the company, their customer service or their practices

Buyers be aware. AZUGA hides this information from you and does not discuss it upfront.

"Each Subscription Term will automatically renew for the original term of the period of upon its expiration unless either party provides notice of intent not to renew in writing prior to 60 days before the end of the then current Subscription Term. For example, a customer that signs up on Jan 1 2018 for a 3 year period will be automatically renewed for a further 3 years on Jan 1 2021. Except as otherwise stated in the applicable order form, subscription fees are non-refundable and may change at the end of a Subscription Term."
Any company that has to force you to stay or with them or pay and auto renews your accounts for multiple years without alerting your organization shows with their actions that they don't have your best interest in mind. They are playing the "legal" game to entrap you.
Pay thousands to leave or stay bc of an auto renewal that was never brought up.
In summary, their business practices are not designed to keep the organization accountable to the quality of their services. They are designed to entrap you.
The cards are stacked against you. You will not receive a copy of this agreement even after signing the proposal. You will receive a copy of the proposal but never of the terms or auto renewal and financial penalties for cancelling even after you completed your original commitment.
Switched to OneStep and we've not had one issue with data or connections. Company is very responsive and we are actually paying almost the same except this time we have cameras facing forward and inside the vehicle as well as the data is always available and working properly. Our experience with AZUGA was not a positive one and it never worked 100%.
From their site " a customer paying a monthly fee of $40 for a software and hardware lease bundle who terminates 6 months after the contract effective date would be required to pay $40 x 30 months remaining = $1200 per vehicle/unit."
You could pay as much as $1,200 per vehicle to cancel even on an autorenewal which you did not sign up for.

AZUGA Fleet is a great solution if you want to keep your oprations costs down and make your business more profitable. The platform is friendly and easy to use, also allows you to build the right hierarchy based on the structure of your company, meaning that you can build your reports based on gtoups, regions, buisness division and keep full visibility in a high level or granular. The reporting gives you the opportunity to measure performance and tendencies, so you can see how your business is improving with the time.

Everything looks goot to me at this point

We have a fleet of over 150 vehicles with Azuga installed. They have a partnership with our insurance company, so it is free for us. I feel it is an excellent product. We have another product in some of our other vehicles and will eventually be switching all to Azuga. Very user friendly with great reporting features. The customer service has been outstanding.

The only down side is that it does not readily sync with our Routing and Planning software for our buses.

I've used several GPS platforms in the past. This is by far the most user friendly and I'm lucky to have a great support crew at Azuga to help me with any issues/questions I have.

None really, I'm happy with the service.

- simple setup
- simple features
- gps and camera worked decent

- not all requested video actually comes
- our eld was not setup properly caused issues
- support is delayed

This device and it's web portal make it easy to track vehicles in real time and in past time.

Sometimes Google Maps (which is what Azuga uses) gets the addresses wrong. It might call a city by its township or county.

Real-time tracking and alert notifcations.

It is not possible to manage spare vehicles that don't have a dedicated GPS tracker assigned. (We have more trucks than drivers; a few special customized trucks that are used less than a handful of times yearly.)

Love the way it makes tracking fleet vehicle assets so easy.

The Cost. If they would cut the monthly cost even just a little bit, it would go a long ways as far as marketing and affordability.

it loads quickly when using the mobile app. When away from my office, which is most days, it easy to look at and load

the mobile apps view are different than the pc views. It harder to go through the screeens I need while on the mobile app

I like the pricing the most for the product. I put up with the problems because of the pricing.

Dealing with customer service in India has been the most challenging part of my experience. They are nice and say they’ll send a return shipping label & never do without months of multiple follow up emails & calls. I don’t like that we have to pay for 30 extra days after a device is not being used & cancelled.

The ability to track and maintain vehicle records is important for many businesses. Azuga allows this to happen with little training of office teams nor drivers. Encouraging safe driving behaviors has kept vehicle incidents to a minimum.

The mobile access can be clunky by not updating to our geography and keeps vehicles "nested" on top of each other when they are close to each other.

I'm a user who just wanted to be sure I paid my fair share for the transportation infrastructure I rely on. I signed on to Oregon's taxes by the mile program using Azuga. Recently I went from an older, traditional vehicle to an all electric Kona and simply notified the state and transferred the tool. Simple as eating cake.

What surprised me is getting notices when my former vehicle had a warning light, right down to knowing what part of the car wasn't working correctly. That was icing on the cake!

I had no problems with the software as a user. You would need to get a response from the Oregon Department of Transportation as to how they compare the functionality of various products they used.

I like that Azuga tracks vehicle in real time. I like that mileage is tracked as well. I get real time responses if the Azuga device is removed or gets loose and this allows me to reach out to the site Mangers to have them correct this issue right away.

The turn around reply is sometimes a little slow. I've had an instance where I needed an attachment and it was forgotten to be sent along with the tracking device.

It was easy to setup. We are able to update our customers as to the location of the service rep. And it is great for billing time. You know how long your rep was on location and driving time to and from.

We are in a rural area and there are times that the product has connection issues.

Recording speed, hard braking and acceleration (giving percentage grades). Knowing where your vehicles area at all times with maps. Great for having a large fleet when getting State inspections done. Also, amount of time vehicles are idling, trying to save on fuel. We reward a best driver on best percentage on speed, brake and acceleration.

life span on GPS - some are very short lived.

Ease of use and the ability to share information with any mobile phone.

we have no dislikes with this product., it works great.

Ease of use, great software tracking makes it easy to track my field team along with the date and time stamp.

I do not have any issues or negative comments about the Azuga tracking system.

Tracking the vehicle location, idle times of each vehicle and check engine codes.

App is not easy to log into, does interfere with wheelchair lifts periodically.

Safety rating to manage our drivers and being able to create our own thresholds on many of the categories used in the safety score.

Customer Service and the follow up, or lack of, that we get when contacting them. The usual response is that it is elevated to the Level 2 Team, whatever that means. I often wish our stuff was moved to the Level 3 0r Level 4 Team if that would get a better explanation or faster results.

I love I do not have to call my techs out in the field to see where they are. I know when they arrive at a home and when they leave.

for the reasons I use it for I see no flaws

If I have an issue customer support is there to help me whenever I call them. If they can not fix the issue they will go and get the help needed to fix the issue.

My boss prefers 1.0 version as he is having issues getting use to the 2.0 version.