Glue Up Erfahrungen

It is an all-in-one software: Events Management, Membership Management, Database recording

Automatic messaging should be more customizable.

Event page has many templates to use, each with a different focus, so we can set up a new event page within 15 minutes. New payment menthod, Adapay, also allows us to check online payments instantly and making refunds is much more convenient comparing to it was in the past. The new feature "waiting list" is also great as it can clearly differentiate itself from the approval list.

While having many pre-sets templates made everything faster and easier, the backend set ups could provide more flexibility (small things like, we can only set up the event date and time, but we can't change the title of that section, which is always "SAVE THE DATE"). It would be nice to make many small feature editable, both for events page and email campaign designs. While having Adapay is a huge improvement, making partial refunds can cause issues. For example, two tickets were paid by one payment, then only one ticket was refunded, but the "total revenue" in event dashboard still shows two tickets.

The one and only positive thing I'd like to stress is just the event management system, being it their core business, though pretty limited alone.

– Really fuzzy servers: editing and creating things on the platform is painstakingly slow and often the user can lose all the work done.
– Newsletter editing features are very, very terrible. Please, avoid altogether if you plan to manage a newsletter also.

Professionalizing our databases and event operations, such as invites, response monitoring, finances, and more, was made possible with GlueUp. GlueUp's subscription procedure is simplified and the most effective system with few costs. Members' info is well protected.

Sadly, owing to our country's legal constraints, we could not access certain of the functionalities, notably the billing option. Although it is nearly difficult to discover software that will fulfill all of an organization's needs, there are several options available.

Membership renewal through this portal is very easy for All our members. The support from CRM team and sales team ( [SENSITIVE CONTENT]) is very helpful for all our IBAI members. Now Sending Community campaign and Online Event is very easy through this platform. This software also useful for maintain our Membership data base. generating Invoice and payment receipt is simple through this platform.I would say it is useful for all the membership operation communication.

Membership certificate is not generated through this software.

All features we need are offered in one platform and everything works together great - event management, membership management, event pages and more. Customer support is also great, I usually get a reply to any question within an hour.

Nothing I would hate, sometimes Glue Up platform is running bit slow, but nothing major.

The event management and registration functions are my favorite parts of Glueup system. It's super easy to access, and beginner-friendly to work around. The payment option includes both China-preferred Ada pay and credit card options, which makes it easy for our users with different needs. Glueup also provides great client services. Their client managers are reliable, professional and responsive, and have been my irreplaceable partners in all events.

To due unexpected server challenges, Glueup system might be slow from time to time.

The membership management are clear and easy to use

Flexibility is not enough for the application form

Very ease to use for all the components in event management.

Few more features could be added in the future.

The Community Hub - great way to connect my members from all over the world

There is nothing I dislike about the tool; however, I have not yet used the campaign and events creation, for instance. I hope It will be easy to use!

It was easy to set up the registration page and ticket options. Somewhat customizable. Check in was standard. Reporting is descent, can download excel spreadsheets for specific ticket types.

1. The top con on my list would be the payout process. Being that my events function based on ticket sales it's important that I have access to funds more frequently then twice per month. Other ticketing systems will pay you out every few days. I ran in to an issue where I needed to pay my instructors, venue and other staff but didn't have the funds available, so I had to front the money out of my own pocket.

2. The Finance Department is based in Asia therefore I would get replies regarding my concerns late in the evening rather than in the day during American business hours.

3. Ran in to some glitches with attendees not receiving their confirmations.

4. Couldn't figure out how to bring on team members to help check people in without revealing full financials. Volunteers or independent contracts hired shouldn't have the ability to view this info. Unless i missed something?

The software was easy to use, provided up to date information, allowed for the creation of reports with detailed information and the Customer Support provided by Eventbank was great, all queries were dealt with in a timely and professional manner.

The only con was the inability to create tickets for a full table as a back end user. This is an event specific con as creation of individual tickets is a very easy process

Through EventBank (now GlueUp) we professionalised our database as well as our event management, which includes invitations, RSVP tracking, payments, etc. Mailings are quick & easy, Membership renewal process in GlueUp is streamlined, and with limited resources the the most efficient way. Strong protection of Members' data.

Some bugs are still in the system; templates often change colours, payment option via USA not a good solution for South Africa; need local payment option. Interface to SAGE would be brilliant.

We use the platform for 35+ events a week across 2 cities and at present we manage over 4000+ members. In the last year we created over 1000+ workouts/ meetings/ social gatherings for FitFam, we would not be able to manage our community effectively without this platform. We are able to easily set up events for our community to access and register for, regardless of indoor or outdoor sessions and numbers allowed.
Easy administration for efficient review, publishing, check in process. EventBank works seamlessly along side our other information platforms, giving us more visibility.

We created a 'how - to - use' PDF for our community to easily use the platform as we had users downloading the managers app instead of the users app.

Easy customer management.
Having an event management together.

Events and Newsletter created with the template that are not the latest design trend.
Editing your event and Newsletter are limited with built in function.
Function that are free with others CRM are a paid service such as API integration and Google Analytics tracking. It like having an excel file with customer information in it and you need to add in a customer one by one.
Server are slow and sometime will stuck and would resulted loss of work.

Very intuitive to use. Offers many automatic functions like ticket sale, payment and confirmation, as well as email reminders to participants. Offers diverse design templates and functionalities that can be customised. Great customer service. Served us not only for organising the event but also for promoting the event through detailed event descriptions, speaker bios, sponsor page. Offers an app for both event managers as well as participants. Very easy to track and manage ticket sales and registration lists.

We used EventBank with an umbrella page for a complex series of 11 events in 8 days and 8 different venues. The complexity tested the limits of the software in terms of flexibility and customization. Not possible to show more than one venue. Also, not possible to link iCalendar to specific event but only to entire 8 days nor to disable this function. However, this degree of complexity is certainly an exception for events managed by EventBank software.

The GlueUp team offers a customizable solution for our organization to help us manage our membership database. While this is our main use of the product, we also have access to Event Management and Email marketing features which help us further connect with our audience.

There's a little bit of a learning curve on the back end if you haven't used CRMs before- but their team is eager and willing to help train you and get you on track.

GlueUp is supporting us in the growth of our business, through its integrated CRM solutions. The event management software facilitates end-to-end management of our events and workshops and gives us the ability to offer our members tailored and interactive user functions. As a small and growing business, we also appreciate the one-on-one service offered by our account manager – as personalised service is what we’re all about.

Automated email functionality could be improved, for example: emails welcoming new members.

Very convenient tool to maintain and acquire members. That's crucial for our business so this has been a great help

There are certain areas for the membership application that can't be modified, which is a big factor to us.

Members can edit there details directly instead of sending it to us, online registration is also being done. Membership has increased.

Our finance department wants a specific tax invoice, which is not available in the platform. It would be good if that is looked into.

Campaign and Event management features are absolutely easy to use with ready templates.
Dashboard & filter features are also useful for real time analysis.

The support provided is limited.No training document /video provided.
Users have to contact the support manager for answers on "how to ".
The payment gateway for Credit Card payment is hefty

Easy to use. It links CRM with event managment, membership and broadcast platform, making members tracking become easier and lessen double tasks in the past when the mentioned 3 platform are seperate softwares.

There are too many notifications sending out when adjustment/update has been made. We prefer to disturb our members as little as possible.

The software is easy to use and navigate and has many templates to chose from.

We would appreciate if it can also provide for printing of certificates of attendees and can be integrated with our Accounting System.

GlueUp is super versatile, and it works well with other programs that we use without any issues, which saves us a lot of hassle.But the best part is their customer service. Every time we've had a problem, they've been super quick to help us out and always friendly. They really care about making sure we're happy and that's appreciated.

GlueUp could probably improve its mobile app interface a little bit. I had a hard time finding features once in a while.

Easy-to-use Templates, Online Payment, Management Android/IOS Apps, Email Campaigns.

Level of Customization.