CounSol.com Erfahrungen

User friendly, does everything for you, structure.

no mental health assessments built in
no AI assistance
no recommended interventions, worksheets, etc

A safe and secure space to conduct my notes, sessions, and communications with clients.

Sometimes online sessions are glitchy, and at times I wish there were more features (such as sharing screen or blending the background).

The value for the cost of the software was a huge determining factor. Also the ease of use. Some aspects need to be updated, but overall, I am very happy with the software.

I wish there were more reportng options as the administrator to search for things such as incomplete progress notes.

The functionality of this product is amazing. It does everything I need. The customer support is outstanding and [sensitive content hidden]
regularly helps with various things to repair/fix my mistakes to helping me change something and do it differently. I definitely recommend CounSol to other therapists.

Wish there was an app for my phone. Also, the televideo component didn't work great for m. I do live rurally with low quality internet service so decided to change to a different platform.

Counsol is user friendly. The features are just what is needed for my practice. The features are tailored to my practice; therefore, I did not have to guess and wonder about which to choose.

There are no Cons to the software at this time.

ease of use, invoices, data layout on main screen

inability to easily upload my intake packet

Very easy to use- do my progress notes, have clients do forms online and sign electronically, share encrypted emails and have secure video for telehealth.

Sometimes the telehealth video is not clear, and not sure it is Counsol.com's fault. I cannot amend progress notes if needed.

- Customer support is incredible
- Cost is lower than most competitors
- Have not experienced concerns around HIPAA compliance, meeting ethical standards around confidentiality, and/or price gouging experienced with other competitors
- Ease of managing client files

- Antiquated look
- Clients do not like using the portal as much because it feels dated
- Wish there were easier ways to incorporate assessments into client files

It is fairly user-friendly, and there was a lot of help getting started by the account manager.

I feel that after years of using, there have not been many, if any, updates to the functionality. So, I question why I'm paying the same monthly subscription fee after years of use when it's not funding improvements. This would be the same with any EHR though.

Meets all the legal requirements, has NEVER failed me in over a decade of use.

I have NO complaints and that is amazing for anything computer related.

I was able to integrate my video sessions, make appointments, complete documentation, complete my billing and accept client payments with one platform. I found it fairly easy to use and HIPAA compliant.

I am unable to bill through the system for some providers.

I mostly like that I am used to it and found it easier to navigate than some other ehr's. I also really like that I can contact someone for assistance and get an answer quickly. I also like how I can see stats on the main practice page easily.

It can sometimes feel outdated in its interface and the look of the portal.

Whenever I have needed help, [sensitive content hidden], was always available to walk me through several issues that I had in the beginning. I very much appreciate his hands on service.

It is extremely frustrating that I cannot do a large batch export of my session notes by the month unless I go to each client individually to download the month's session notes. I have asked 2 or 3 times to have this issue fixed.

I like that it is affordable, and confidential.

I believe there needs to be more diversity of templates for notes IE: a template for medicaid/medicare, and a template for treatment plans.

The ability to send new and continuing clients the link to get their sessions scheduled, communicate with and co-manage billing with my billing professional, appointment scheduling and seeing each morning who I will be meeting with that day. I just LOVE the ease and convenience of Counsol.

For virtual sessions, there seems to always be connection issues, sound issues, etc. More times than not, we use another product.

It is easy to navigate. The customer service is top notch!

I truly cannot think of one thing I do not like about Counsol

I'm a virtual therapist. I have to use all the integrated features. It seems they've thought of everything, from scheduling, meeting in a secure chat room, billing, and note keeping. My clients feel secure meeting with me in this program. They can easily pay for their sessions, keep a secure journal, access worksheets I upliad for them and send me encrypted messages if they choose.

I wish I could command a sync of the calendar to my external Google calendar. I have to wait for that to happen and sometimes I need it sooner.

Counsol makes a lot of things quite easy. There are ways to customize just about everything and there are a lot of things that are already in there for you, like forms and templates. Their customer support has been very responsive and my experiences with getting the help I need have been extremely positive.

Sometimes it is quite confusing (particularly at first). And sometimes one cannot understand certain features, particularly around insurance billing. It would actually be nice if it wasn't a third party doing the insurance billing because that also complicates matters and makes it more expensive.

I have been with CounSol since 2012, and have never regretted the decision. Their products are al la carte, and their referral program can't be beat! I have had the same account manager since joining CounSol, and he has always been helpful and responsive. The company is also locally based to me (Central FL), which is a nice bonus.

Other platforms don't integrate with them as well because they are a smaller, less known company.

I like the ease of use and the ability to easily setup my new and existing clients on the portal.

I did not like the telehealth software option during the pandemic.