Aha! Erfahrungen

I was astounded by how flexible and feature-rich the platform is. You can instantly tell how much thought has gone into this product over the years. It has been developed in a way that can support so many different configurations its amazing.

I feel like it can be easy to get lost in what workspace or line you are in when navigating different tabs and roadmaps. You have to pay close attention to where you are so that you see what you are actually looking for at any given time.

Cool logo. Good space to house personas and competitor analysis.

In the initial onboarding process I would contact customer support for clarity, seeing as how I've never used such a software. I had one phone call, fairly short. I was later tasked with sole responsibility for the software - evangelizing and coaching others on how to use it. When I reached out to support for more clarity, the reps did EVERY possible not to get on a call with me. They would email me back every other day - directing me to instructional videos - refusing to get on the phone. I needed to integrate with Jira, "Please HELP!!??"- guess what? "We have some videos that can help you.

Awful support.

As well, not very user friendly, not customizable, and just down right inferior cosmetically.

They really have thought of everything! The platform has such comprehensive functionality, everything you could need to plan, deliver and communicate your product releases. With so much content, it's a tough job to ensure users can easily learn and get value from the platform but this company is Best in Class at demo's; KB articles, how to videos and live training sessions. Everything is super clear and easy to learn. Why wouldn't you want this as a Product Manager?

Sometimes the sheer volume of "what's possible" can be overwhelming. Simple things can be hard to figure out because you didn't notice this one setting that is active. With that said, the times that I have needed to figure something out, the articles are super clear and the response time for support is unreal.

The ability to customize almost all aspects of Aha make it the choice for power users. If I can imagine it, I can probably do it. And when I can't figure out how to do it, Aha's team of professionals are there to help you out every time. The company isn't sitting on their laurels either, the engagement with customers on the Ideas portal is very active and features are constantly being added and improved.

Integration with other tools can be complex to set up, or missing for many tools. Jira integration is very important for my company, but it doesn't always have the capabilities I'd like. I'd also like to see better integration with collaboration tools like Slack, LucidSpark and PowerPoint. I realize Aha is building competitive tools for most of those, but they are not, as of yet, mature enough to make the switch to using them.

It's so easy to use and allow users to submit their ideas and proposals thru the platform

There isn't anything specifically, sometimes I feel it is a bit barebones, but when deploying to tons of users and customers, it honestly is better that way

As a software developer, I've been following Aha!'s evolution for several years. I've always admired its strategic approach to product development, which was particularly evident in the early days. Its strong focus on product discovery and its seamless integration with tools like JIRA have made it a popular choice for product teams.

The platform's ability to quickly generate presentations and reports from project data is a significant advantage. Overall, Aha! is a well-rounded tool that continues to impress me with its thoughtful design and powerful features.

While Aha! offers a robust suite of features for strategic product management, its pricing can be prohibitive for individual users or smaller teams.

I created a visual timeline of upcoming features, which made planning much simpler.

Configuring the initial setup and understanding all the plugins took quite a bit of time.

Great functionality covering different angles of product management

Automation section has a lot to be improved

With Aha!, we have had a great experience thanks to its document management, knowledge management and idea management features
It comes with great strategic planning features

Aha! is not the the most cost effective idea management software.

The layout of the sprint and features is really well done. I do enjoy the look of AHA vs other competitors that I have used. It’s really easy to use and the mobile app is a nice feature.

I really don’t care for the search functionality of AHA. I think that I don’t always find things in the way I search or use keywords. A keyword might be in a ticket but it isn’t always found.

Fills a real gap in strategic product management

Parts of the interface are still a bit tricky / unintuitive to use.

Completely configurable, even terminology, that meets our internal needs, custom roadmaps, export to presentations and links that can be embedded in dashboards

Nothing missing but the level of configuration presents a learning curve. It's flexible and once learned not hard to use or train people.

Aha! is a great platform for connectivity and productivity when it comes to managing multiple projects and shipping new product features

Some competitors are better at support and service

Great tool and great customer service - all of my questions are always answered timely and accurately!

Sometimes it's a little hard to find what I'm looking for. There's a lot of real estate! but I'm navigating it as I'm newer to the system

Its a huge product that is critical for our product managers. The customer support is the best I've seen. The response rate in quick (approx an hour) and its very friendly! Extremely helpful!

Sometimes its hard to see what is included in my license and other parts that is not.

It is very visual, don't need a separate tool for workflows, folks can work on something together, love the whiteboards.

There is a huge learning curve, can get quite complex, whiteboards need more options like lucid charts, white boards don't maintain zoom level when you go back to it.

AHA! is a perfect tool for product roadmapping from ideas to shipped releases.

There are quite a lot of features in AHA! that are too overwhelming to use

We like the ability to standardise our product management processes and data model across teams that had historically operated in different ways. Integration with Jira makes it easy to reflect development work being done with limited manual intervention required. The support team is always great and prompt to respond to queries. Good communication on new/upcoming features, too.

Some small improvements could go a long way for us - prioritisation views for initiatives, clearer record rankings, more configurability of the nicer-looking roadmap views, and so on. Additional configurability in user licenses would also be really beneficial (i.e. adding advanced functionality for just a subset of users) as there are some add-ons that could add a lot of value to some users but aren't always needed by all.

The ability to have discrete workspaces that roll up to a parent or corporate level allows for deep engagement across our team and entire organization.

The inability to see features and epics on one roadmap/one view is challenging to tell the complete story.

I like the separation of ideas and features, compared to other tools in which all feature suggestions are created in the same way, in aha features are first suggested as IDEAs and the PM promotes them. It was very easy to track features that were promoted and getting notified for features being too long in the backlog.

The integration to Salesforce was bad, I ended up creating ideas directly instead of creating them from salesforce as I should have as a CSM.
Furthermore, the main drawback of Aha is that you don't manage bugs or development in it unlike SCM tools or Jira (bitBucket) which makes Aha! an expensive tool since it's used only for PMs and there is a limit to the number of dashboards one can track when my developers managed bugs and code in Git.