Booksy Biz Erfahrungen

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365 Bewertungen
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
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- Weiterempfehlungsquote 0.0 /10
Bewertungen
Bewertet am 26.4.2020
Online Termin
Online Termin
Vorteile
Über Instagram online Termin buchen.....
Nachteile
Die es kein kostenloses Version gibt....

- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Must have
Bewertet am 22.9.2019
Really good keeping up with analysis. So overall it's a valuable resource and must need.
Really good keeping up with analysis. So overall it's a valuable resource and must need.
Vorteile
The function on payment. I can charge a will or make clients prepay.
Nachteile
The freeze up at time and scheduling update load slow.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Perfect Assistant
Bewertet am 25.9.2019
My overall experience with Booksy is wonderful!!!. The customer service and response time is...
My overall experience with Booksy is wonderful!!!. The customer service and response time is amazing. There’s nothing more frustrating than being in the middle of trying to do something , needing assistance, but you are unable to connect with help desk or support until the next day.
Vorteile
The selling point for me was the automatic appointment reminders that are sent to the customers. I used to sit up every night and send out appointment reminders to all of my customers.
Nachteile
When the sw did not allow for deposits.
In Betracht gezogene Alternativen
StyleSeatWarum Booksy Biz gewählt wurde
I could not set my schedule the way U wanted. My hours differ daily and I wanted that flexibility.Zuvor genutzte Software
VagaroGründe für den Wechsel zu Booksy Biz
The automatic appointment reminders plus the ability to set my hours within the system.- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Avoid
Bewertet am 3.3.2023
very poor, genbook was much better. Scheduled calls to review issue and no-one called at scheduled...
very poor, genbook was much better. Scheduled calls to review issue and no-one called at scheduled time to discuss issues.
Vorteile
I don't like the software, can't make easy admin changes
Nachteile
Can't make easy admin changes without completely losing ability to schedule.
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Hairstylist Best Assistant
Bewertet am 22.8.2019
Booksy has truly helped me with keeping up with my appointments. My clients are able to book...
Booksy has truly helped me with keeping up with my appointments. My clients are able to book faster. I can add new services and specials. I love all the FREE marketing tools that are used to help stylist.
Vorteile
The price, amazing customer support, user friendly, easy to use, all features are helpful for anyone owning a business.
Nachteile
In the beginning they didn't offered a payment option but now they do. I want them to work on it alil more.
In Betracht gezogene Alternativen
StyleSeatGründe für den Wechsel zu Booksy Biz
In the beginning it was due to price and what I could afford starting out.- Branche: Bildungsmanagement
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Meets the need for clientele
Bewertet am 21.12.2022
Vorteile
I purchased this software for my daughter who is a brand new salon owner. I wanted to make sure that she was able to communicate with her clients in a way that would be effective and easy to use so that she did not have any issues. For the volume she's currently taking in, this works well and it's not stressful.
Nachteile
I'm personally not a fan of the app visually. To me it seems a little dated however that's just an aesthetic. The app definitely does what we need it to do so no complaint there.
Gründe für den Wechsel zu Booksy Biz
This was just to get a foot in the door and have her begin to take bookings online to avoid chaos and overbooking. We are still exploring options.- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Gain and Retain is the name of the game!
Bewertet am 21.4.2020
Vorteile
This is the most user friendly and useful booking app I’ve ever used. It makes it so easy to gain new clients while making your return clients feel just as special. With all of the customized emails and social media support it’s makes my job easier knowing my clients can always find me on any platform.
Nachteile
As some of the features are really cool like the boost. Making it where you can offer happy hours to fill your day faster. But at 30% for the clients first visit it can get a little spendy.
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Independent Barber
Bewertet am 30.9.2019
Excellent
Excellent
Vorteile
Love Booksy since joining it has help me with marketing, scheduling, and keeping track of business transactions. I highly recommend it for anyone that is Up and coming Entrepreneurs and self employed individuals
Nachteile
More marketing ads added to software and more exposure clients reviews and ratings
In Betracht gezogene Alternativen
StyleSeatWarum Booksy Biz gewählt wurde
A great service rep convinced meGründe für den Wechsel zu Booksy Biz
Wanted something more friendly and easy to use- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Good basic system
Bewertet am 8.10.2019
Customer service had gone down hill but overall the system is pretty solid
Customer service had gone down hill but overall the system is pretty solid
Vorteile
Ease of use marketing too easy adjustments
Nachteile
Inability to retract unfair reviews and better customization to text marketing as well as web integration
In Betracht gezogene Alternativen
Square AppointmentsGründe für den Wechsel zu Booksy Biz
Initial price but now Booksy has increased so I may go back snd can compare again- Branche: Kosmetik
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Online Booking is the reason my business continues to grow!
Bewertet am 25.9.2019
benefits include my clients finding other beauty services on the same app so they love finding...
benefits include my clients finding other beauty services on the same app so they love finding their beauty pros in one spot! managing my appointments is effortless so I can focus behind the chair!
Vorteile
I love the customization available when booking clients and appointments(color coding, time variations) I also like the templates they have to share so easily on social platforms. I love the Booking integration on social channels and google maps and yelp and IG! App is highly functional and looks good too!
Nachteile
some of the ways things are worded can be slightly complex on the back end but thankfully they have an incredible support system in place!
- Branche: Kosmetik
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
5 Star Rating
Bewertet am 28.8.2019
Vorteile
How detailed you can make your services.
Nachteile
There is nothing that I dont like about this software.
In Betracht gezogene Alternativen
StyleSeatWarum Booksy Biz gewählt wurde
Clients didnt really enjoy the process to book appointments.Zuvor genutzte Software
VagaroGründe für den Wechsel zu Booksy Biz
Better fit for what I was looking for.- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Makes booking haircuts simple
Bewertet am 15.5.2023
Overall I have had a very positive experience. My bookings have always gone through without issue.
Overall I have had a very positive experience. My bookings have always gone through without issue.
Vorteile
Booksy makes it very easy for me to book my haircut appointments. It shows all the available days and times that my barber is free.
Nachteile
I wouldn't say there is anything I dislike about Booksy, however it could be nice to have a request feature. For example, sometimes my barber works overtime so it could be useful to request an appointment in case they are able to cut my hair outside of regular hours.
- Branche: Marketing & Werbung
- Unternehmensgröße: 2–10 Mitarbeiter
- Monatlich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Good for scheduling a salon visit online
Bewertet am 9.8.2023
Good, would be better if possible to book without registering
Good, would be better if possible to book without registering
Vorteile
It’s nice do be able to schedule an appointment online without the need to call
Nachteile
Need to register to be able to make the appointment
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Payouts issue - disappointing
Bewertet am 9.1.2023
I am experiencing issues with registering my account for payouts since September 2022.I have...
I am experiencing issues with registering my account for payouts since September 2022.I have provided Booksy with my Revolut details for payouts and as per error of one their employees I have been accepted even though they don’t allow Revolut for payouts.My customers have been charged for £160 worth of services and I can’t claim my money back from you due to this error.I have been informed by Booksy that I should provide ANY bank details with my name on it so as I work 7 days a week and banks require lots of paperwork it took me over 2 months to do it.FINALLY I thought I will get my money but what do I hear???? I can’t use my personal details because my business is LTD!Twice i have been misled by this joke of a Company that claim your money and don’t provide you with a solution for their own errors. They don’t value Customers who pay them regularly for 2 years, I even offered to process my payments for Booksy subscription and they said NO.Absolutely disgraceful
Vorteile
Absolutely rubbish of a Customer service!
Nachteile
Absolutely rubbish of a Customer service!
- Branche: Öffentlichkeitsarbeit und Kommunikation
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Over Charged My Bank Account
Bewertet am 16.11.2021
Nachteile
AWFUL!!!!
This app has overcharged my bank account several times. I have tried to contact them several times and they will not get back with me. I have emailed them, called them and no response. I have been very patient. Still no response. Not even the [SENSITIVE CONTENT] will respond to me. Just shows the business ethic on their end and the lack of compassion towards the hairdressers that pay them to have their service. We as hairdressers are extremely busy. They billed me on the third of this month and then again on the 11th for $29. They also charged me $29 for messaging which I opted out of when I first got the app but they charged me anyway. So BEWARE OF THIS APP AND THE CHARGES!
I have tried to erase my bank information and all other personal information, it will not let me erase my information. So now I have to call the bank and change bank cards.
This is a HIGE HASSLE when I tried to be patient and nice about this on going issue for MONTHS!
When you call you get blown off to the app chat line or asked to email them! COWARDS if you ask me!! Quick to take your money 💴 but hide when they make a mistake in taking too much mistakenly!
Antwort von Booksy
We're sorry you've had this experience with your subscription payments and we appreciate your patience as we work for a resolution.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Booksy - for the Solo Barber
Bewertet am 19.12.2022
Great , easy to use product with some fantastic tools to make managing your business easier so you...
Great , easy to use product with some fantastic tools to make managing your business easier so you can focus on your customers.
Vorteile
I love being able to manage my diary and appointments on the go, create stylish advertising content, get reviews to boost your Brand. The deposit scheme is great if no shows are causing issues for your shop, and I found I built better relationships with clients for tracking their info and keeping better notes.
Nachteile
Sometimes making changes to working days / hours etc seems long winded and wasn't smooth running, but as long as you check carefully changes ae correct, I got there in the end.
Antwort von Booksy
Thanks for taking the time to leave this great review. We're so glad you're finding Booksy a valuable asset in running your business.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
No waitlist
Bewertet am 14.4.2022
Initially, it seemed they were very responsive and helpful. I tried the online chat and heard...
Initially, it seemed they were very responsive and helpful. I tried the online chat and heard nothing but crickets when I followed up to a vague answer I received.
Vorteile
Genbook was purchased by Booksy and I will say the migration of data was great. Booksy assigned a rep to me for a few weeks to help with the transition which was nice.
Nachteile
I need a waitlist. Booksy claims they have one but it is virtually impossible to access which to me, means it does not exist. If you can’t find it easily, it’s useless. I’ve been told that improving that feature a top priority but I’m not holding my breath. Am already looking for another solution and I haven’t even been with them for 30 days
Antwort von Booksy
Thank you for the great review! We know the waitlist is an important tool for businesses on Booksy and are working on developing a solution that is user friendly for both businesses and their clients. We appreciate that you gave us a try, and we hope that, should you decide to come back, our solution will be exactly what you need.
- Branche: E-Learning
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Almost Non-Existant Customer Service or Follow Through
Bewertet am 1.4.2022
Horrible. I'm guessing their software was ok... I was told at one point that someone from their...
Horrible. I'm guessing their software was ok... I was told at one point that someone from their support team would call me to go over the software features, but it's been almost 6 months and that hasn't happened. I'm just astounded that a company, who is there to help people like me run a business, which is my livelihood, would completely drop the ball and LITERALLY SHUT DOWN THEIR PHONE SUPPORT.
Vorteile
I had an account originally with Genbook (which I loved). They were bought out by Booksy. The only positive thing I can say is that they were able to transfer everything from Genbook to Booksy, so I didn't have to re-create any services.
Nachteile
I literally could not get ANYONE on the phone to help when my account was migrated from Genbook. They completely... and I mean COMPLETELY... shut down their phone support. The absolute only option for support was their chat feature, and most of the time I had to wait days for a response, and one time I literally waited WEEKS for a response. There was no option to start a new chat conversation... I was just stuck with no answers, when trying to run my business.
Antwort von Booksy
Thank you for the feedback! We never intend to deliver a less-than stellar experience and we're sorry to have not met your expectations. We understand the frustration and have taken action to build up our support team to be more responsive to users on our platform.
- Branche: Kunst & Handwerk
- Unternehmensgröße: Selbstständig
- Täglich für Kostenlose Testversion genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
No free trial and no help
Bewertet am 3.4.2022
Nothing I was just too frustrating using this product, no help on my side
Nothing I was just too frustrating using this product, no help on my side
Vorteile
What I say online was the fat that you can used them to book your clients, I thought is for everyone but I find out that is not helpful to me
Nachteile
They should lean how to treat their costomer representative
Antwort von Booksy
We're sorry Booksy did not meet you needs. If you like, check out the Booksy Library or reach out to support via our in-app chat. We are more than happy to show you around.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Don't believe all those glowing reviews -- terrible online support and impossible to cancel.
Bewertet am 29.1.2022
Shop around! There's so many better booking sites out there with far better support and who won't...
Shop around! There's so many better booking sites out there with far better support and who won't try to make it impossible for you to cancel your subscription.
Vorteile
It's pretty straightforward as far as scheduling softwares go, but there's so many to choose from that are simple to use and have way better support.
Nachteile
I was using Genbook when it was bought by Booksy. I spent a fair amount of time working with the Booksy platform but there were numerous things that I didn't like about it that made me decide to switch to a different scheduling platform. That's when the real trouble began. First, they took down the account access page that would let you cancel your account online. So I called and got a nice young woman but she couldn't understand English well enough to get my email address correct to look up my account; then she said she was transferring me to someone else and disconnected me. So, I tried using their chat function even though when I was working with their platform, that had always been really REALLY SLOW... like they sometimes wouldn't respond for 45 minutes. Again, that happened. So I emailed them. Not expecting a response their either; so am going to cancel payment through my bank.
Antwort von Booksy
Thank you for the feedback. We're sorry you've had this experience! We want to deliver top-notch support at all times.
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Its Hard to teach an old barber new tricks!
Bewertet am 25.9.2019
I get people who look me up on booksy. People will find you and you will begin to develope a...
I get people who look me up on booksy. People will find you and you will begin to develope a following after great reviews. People who move to las vegas are new to the Valley. They need a barber . They find me on Booksy. In thier area. Booksy pulls it up. Experience 2 to 3 people a week that i normally wouldnt have gotten if not for booksy. It truly pays for itself if you get just 1 new person a month from of Booksy.
Vorteile
It was Simple! The software was easy to maneuver around on my android. It frees my hands up and my time . Which is a valuable thing in the barber industry . Book and keep moving. Love.it.
Nachteile
This wouldn't fall under the category of dislike necessarily! But, it would be nice to have some picture or photo of what the person looks like. Walking into a busy shop. There have been times that person walks in the shop and I can not identify them. They sit. If I could have an IDEA or better idea of the person of their hair height and photo ..something. Uber does it. Technology takes away the personal connection. Late nights in my shop to open a barbershop door to whomever that booked on booksy. Let me see your face before i open the door to the shop. Or get into a strange vehicle for a ride home.. with a stranger... GETIT. MAKE IT MANDATORY TO UPLOAD A PICTURE ON 1ST VISITS. I THINK THAT WOULD BE AWESOMEEEE...THANKS FOR LISTENING.
- Branche: Einzelhandel
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
There's just one thing missing...
Bewertet am 8.8.2022
Vorteile
Ease of use, functionality, search ability, aesthetically pleasing, and free!
Nachteile
If I am trying to book a haircut for myself and my son on the same day at the same time with two different barbers at the same time, and the barbershop has multiple locations, Booksy
Antwort von Booksy
Thank you for the great review! We're so glad you're enjoying using Booksy to make appointments for yourself and for your son.
- Branche: Verbraucherdienste
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Beyond disappointed 😔
Bewertet am 21.8.2020
Horrible, betrayed, scandalous ,atrocious,
Horrible, betrayed, scandalous ,atrocious,
Vorteile
Convenient .
Nachteile
After 2 years of paid subscriptions I felt abused by customer service and belittled they rushed me off and told me someone would call from upper management to resolve my problem but they never did 😔😔😔I’m very disappointed that they were not able to amicably resolved my very simple accounting 🧾 issue.
Antwort von Booksy
We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us by email at support@booksy.com. We want to hear all about your concerns and address them in the most suitable way. Your feedback makes us better.
- Branche: Forschung
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 7.0 /10
Booksy is the best alternative to keep apoitments running
Bewertet am 8.11.2022
It has been okay, It has simplified my life and appointments, it is a way to keep the bills...
It has been okay, It has simplified my life and appointments, it is a way to keep the bills organized and the best options on hand
Vorteile
It is easy to use and customize, there's no way to can't mistake information and lost your appointment. The confirmation gives you that certainty and the reminders are always organized on your calendars
Nachteile
It is a bit repetitive, and sometimes it's confusing where to book or check a business since you have so many options and ways to access their information
Antwort von Booksy
Thanks for the great review! We're so glad you're enjoying using Booksy to make and manage your appointments.
- Branche: Bildungsmanagement
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Monatlich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Appointment at the tip of your finger
Bewertet am 16.1.2023
Vorteile
You don't have to communicate with shop owners directly, as I am in country where I don’t know the language much. It has made my life easy while booking my numerous appointments.
Nachteile
In my opinion, there should be more compensations/discounts for the users.