Booksy

Mobile Kalenderverwaltung und Terminplanung

Gesamtbewertung

4,4 /5
(337)
Preis-Leistungs-Verhältnis
4,2/5
Funktionen
4,3/5
Bedienkomfort
4,4/5
Kundenbetreuung
4,3/5

86%
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337 Bewertungen

Hamza
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Bewertungen

Bewertet am 26.4.2020

Online Termin

Vorteile

Über Instagram online Termin buchen.....

Nachteile

Die es kein kostenloses Version gibt....

Charles
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

GAME CHANGER!

Bewertet am 18.4.2019

Anytime I’ve has problems, the team have been prompt in responding with a solution everytime

Vorteile

I’m able to book clients and make money in my sleep

Nachteile

Be great if Australian customers could pay for their bookings through Booksy

Kate
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Booksy - for the Solo Barber

Bewertet am 19.12.2022

Great , easy to use product with some fantastic tools to make managing your business easier so you can focus on your customers.

Vorteile

I love being able to manage my diary and appointments on the go, create stylish advertising content, get reviews to boost your Brand. The deposit scheme is great if no shows are causing issues for your shop, and I found I built better relationships with clients for tracking their info and keeping better notes.

Nachteile

Sometimes making changes to working days / hours etc seems long winded and wasn't smooth running, but as long as you check carefully changes ae correct, I got there in the end.

Antwort von Booksy Übersetzen auf: Deutsch

Thanks for taking the time to leave this great review. We're so glad you're finding Booksy a valuable asset in running your business.

Laura
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

Disappointed with takeover of Genbook

Bewertet am 17.7.2022

Booksy took over Genbook quickly with very little warning. They did NOT make sure they had the same features in place before this, which made the transition challenging for clients as well as practitioners. They still have not added the features we needed. At a minimum I wish they would have made sure they could offer the same simple features of Genbook before the takeover.

Vorteile

They integrated my customers and reviews from Genbook when they purchased it. This was convenient... that said, many other things since have been a nightmare.

Nachteile

There are no options to send repeat or automatic reminder to clients. They collect client information and encourage them to sign up for "booksy" to get an appointment. Clients have a lot of trouble making appointments, often get frustrated, then reach out by email anyway. There are no options for resource management, room management, or group classes. There is no option to show the "buffer" time set on the calendar; this allows practitioners to accidentally overbook themselves, we worked around this by adding time on to the appointment time, but then clients contact us and ask if their session is actually 30 minutes longer than expected.

Antwort von Booksy Übersetzen auf: Deutsch

Thank you for the feedback! Change is difficult, big or small, and it is never our intention to create confusion for you or your clients. Some of what you are describing we do have solutions for. Search "resources" in the Booksy Library or reach out to support via chat for tutorials on how to implement them in your Booksy.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Personalwesen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Definitely the best tool to book your haidresser!

Bewertet am 22.5.2021

Perfect! The mobile app works amazing and I can't imagine using another tool. Good job Booksy team!

Vorteile

I use this tool daily to book hairdressers, groomers, barber,s and beauticians. It works perfectly for me as I can choose time and place and price or reschedule and I don't have to call each place every time.

Nachteile

Not all the places are available at Booksy, but I hope it's only a matter of time. Apart from that everything works well for me!

Antwort von Booksy Übersetzen auf: Deutsch

Thanks for letting us know that your enjoying Booksy to book your services. We're so glad to hear it.

Devin
Gesamtbewertung
  • Branche: Versicherung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 6.0 /10

Scheduling made easy

Bewertet am 5.8.2022

Vorteile

Scheduling is super easy. Easy to find new salons and other places.

Nachteile

Some salons in my area were not available

Antwort von Booksy Übersetzen auf: Deutsch

It is great to hear how easy it is to find and book with salons in your area. Thanks for taking the time to review Booksy.

Tina
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Avoid

Bewertet am 3.3.2023

very poor, genbook was much better. Scheduled calls to review issue and no-one called at scheduled time to discuss issues.

Vorteile

I don't like the software, can't make easy admin changes

Nachteile

Can't make easy admin changes without completely losing ability to schedule.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Small Business Savior

Bewertet am 7.2.2019

Booksy is one of the three main components of my business' smooth start and quick success. Eliminating a Receptionist and now having direct access to my clients scheduling needs has allowed me to satisfy my clients and grown my business. Without Booksy owning my own business would definitely not be as easy, lucrative or enjoyable as it has been.

Vorteile

My clients, age range from teenagers to elderly, can easily navigate the software on whether on the Booksy App or Booksy.com.

Nachteile

I reviewed, downloaded and tried 5 different booking software/Apps before I chose Booksy. I have yet to find an aspect of Booksy I do not like.

Ateja
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 9.0 /10

Booksy Best

Bewertet am 29.12.2022

Vorteile

Booksy provides easy access for both clinical support and patients, very simple to use

Nachteile

System automatic reminders would sometimes glitch and not send out to patients

Dwight
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Must have

Bewertet am 22.9.2019

Really good keeping up with analysis. So overall it's a valuable resource and must need.

Vorteile

The function on payment. I can charge a will or make clients prepay.

Nachteile

The freeze up at time and scheduling update load slow.

Michaela
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Like a personal PA

Bewertet am 1.4.2019

They have 24/7 chat available so anytime I need to ask there is support.

Vorteile

Easy to use for me and client end. Message blast, easy acces to clients profile.

Nachteile

Creating double profile by clients when they set different email address when logging in.

Priscilla
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

The worst app and business owners should be aware

Bewertet am 16.3.2022

I hate that Genbook merged with Booksy, they couldn’t have picked such a terrible software. Customer service is horrible, please don’t respond with “get in touch with info.us@booksy.com” because I ALREADY have and yet no response, mind you this was last week. My bank account has not been verified after almost 1 week and a half and I’ve been sending over numerous documents but nothing. I NEED to talk to someone over this issue because I’m potentially losing a lot of money especially with no shows. Don’t even get my started on every client has to give a deposit? Or at least that’s what I was told on the chat. Oh, and the chat.. you ask a question on the chat and get a response HOURS later.. like Business owners have that time? Anyways, these are my main points, I can go on. If you do respond, please let me know how I can get a refund since I paid Genbook.

Vorteile

I wish I could give them a pro but nothing

Nachteile

Pretty much everything a business owner can dislike about a app feature

In Betracht gezogene Alternativen

Genbook

Gründe für den Wechsel zu Booksy

I did not choose Booksy, Genbook merged with them which was absolutely awful.

Antwort von Booksy Übersetzen auf: Deutsch

We're so sorry you've had this experience. You might check out our Genbook x Booksy webinar series. There, you can ask Booksy experts questions as they show you how to use the software.

Shannon
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Stay Away if you value your Customers

Bewertet am 20.4.2022

Awful, frustrating, have definitely upset my clients over this unplanned switch from Genbook.

Vorteile

I do like the option you can add forms as I'd like to get away from paper. I haven't used theirs as I'm looking for alternative software, but it was the one thing that appealed to me.

Nachteile

As others have stated, there is zero customer support. They want you to watch their webinars...um seriously?? The chat people will say "hi" then maybe answer your question 10 hours later. If ever. There's really too many things that make this software the worst ever, just trust the bad reviews with recent ratings.

Antwort von Booksy Übersetzen auf: Deutsch

We're sorry the transition to Booksy did not meet your expectations. It is never our intention to deliver a less-than stellar experience when they need answers. We've dramatically expanded our support team to reduce wait times. Please continue to reach out via the in-app chat or by email at info.us@booksy.com

Abrianna
Gesamtbewertung
  • Branche: Bildungsmanagement
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Booksy Review

Bewertet am 27.6.2022

My overall experience with Booksy has been great. It’s a great price for the features it offers and it makes running my business easier for me. Not to mention my clients also like how easy it is to use.

Vorteile

What I like and appreciate most about this software is the mobile access, appointment scheduling, and confirmation/reminders. These are some of the main things about this software that makes it easy not only for me, but for my customers to use.

Nachteile

I do feel calendar sync could be improved. I do like this feature, but I’ve had issues with my appointments not being on my calendar even though someone would schedule their appointment.

Antwort von Booksy Übersetzen auf: Deutsch

Thank you for the great feedback! We'd love to hear more about your calendar sync. If it continues to be an issue, please reach out via our 24/7 in-app chat so we can walk you through your setup.

Troy
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Its Hard to teach an old barber new tricks!

Bewertet am 25.9.2019

I get people who look me up on booksy. People will find you and you will begin to develope a following after great reviews. People who move to las vegas are new to the Valley. They need a barber . They find me on Booksy. In thier area. Booksy pulls it up. Experience 2 to 3 people a week that i normally wouldnt have gotten if not for booksy. It truly pays for itself if you get just 1 new person a month from of Booksy.

Vorteile

It was Simple! The software was easy to maneuver around on my android. It frees my hands up and my time . Which is a valuable thing in the barber industry . Book and keep moving. Love.it.

Nachteile

This wouldn't fall under the category of dislike necessarily! But, it would be nice to have some picture or photo of what the person looks like. Walking into a busy shop. There have been times that person walks in the shop and I can not identify them. They sit. If I could have an IDEA or better idea of the person of their hair height and photo ..something. Uber does it. Technology takes away the personal connection. Late nights in my shop to open a barbershop door to whomever that booked on booksy. Let me see your face before i open the door to the shop. Or get into a strange vehicle for a ride home.. with a stranger... GETIT. MAKE IT MANDATORY TO UPLOAD A PICTURE ON 1ST VISITS. I THINK THAT WOULD BE AWESOMEEEE...THANKS FOR LISTENING.

Courtney
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Beyond disappointed 😔

Bewertet am 21.8.2020

Horrible, betrayed, scandalous ,atrocious,

Vorteile

Convenient .

Nachteile

After 2 years of paid subscriptions I felt abused by customer service and belittled they rushed me off and told me someone would call from upper management to resolve my problem but they never did 😔😔😔I’m very disappointed that they were not able to amicably resolved my very simple accounting 🧾 issue.

Antwort von Booksy Übersetzen auf: Deutsch

We are extremely sorry to hear about this, and even more sorry to disappoint a customer. We'd like to make sure that such mistakes don't happen again. Please reach out to us by email at support@booksy.com. We want to hear all about your concerns and address them in the most suitable way. Your feedback makes us better.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Don't believe all those glowing reviews -- terrible online support and impossible to cancel.

Bewertet am 29.1.2022

Shop around! There's so many better booking sites out there with far better support and who won't try to make it impossible for you to cancel your subscription.

Vorteile

It's pretty straightforward as far as scheduling softwares go, but there's so many to choose from that are simple to use and have way better support.

Nachteile

I was using Genbook when it was bought by Booksy. I spent a fair amount of time working with the Booksy platform but there were numerous things that I didn't like about it that made me decide to switch to a different scheduling platform. That's when the real trouble began. First, they took down the account access page that would let you cancel your account online. So I called and got a nice young woman but she couldn't understand English well enough to get my email address correct to look up my account; then she said she was transferring me to someone else and disconnected me. So, I tried using their chat function even though when I was working with their platform, that had always been really REALLY SLOW... like they sometimes wouldn't respond for 45 minutes. Again, that happened. So I emailed them. Not expecting a response their either; so am going to cancel payment through my bank.

Antwort von Booksy Übersetzen auf: Deutsch

Thank you for the feedback. We're sorry you've had this experience! We want to deliver top-notch support at all times.

Kevin
Gesamtbewertung
  • Branche: Bildende Kunst
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Booking System

Bewertet am 7.10.2019

Vorteile

Ease and App...great costumer service...even haircutting clothes delivered in person

Nachteile

I would prefer staff to be able to be chosen then the staff's availability

In Betracht gezogene Alternativen

Vagaro

Warum Booksy gewählt wurde

Poor costumer reminder text...vague and prompting more phone traffic

Gründe für den Wechsel zu Booksy

Ease and App...costumer service
Freddy
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best booking serving

Bewertet am 20.9.2019

Never had a problem what so ever. Would like a few changes on certain things but I love booksy.

Vorteile

How convenient it is for both the public and myself.

Nachteile

No complaints. Never had a problem with it.

Sadie
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best Booking Service!!

Bewertet am 27.9.2019

My overall experience with booksy has been awesome! Their customer service is quick and has my satisfaction in their forefront.

Vorteile

There is no back-and-forth conversation with the clients that are wanting to book. They simply go on there, they look for my open spots, they find the service they want and the app tells them whether there is enough time on that day for That particular service. They request to book it, I confirm it, and email is sent to them… Or a text… And then they are booked! It is as easy and simple as that!

Nachteile

If I had to look for a “Con” I would say that sometimes the clients don’t realize that I have to confirm the appointment. I have had one person come in thinking that she had an appointment when she had requested it late the night before and I didn’t see it to confirm it or decline.

Lafe
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

appointments made easy

Bewertet am 30.9.2019

This has made appointment setting very easy for my clients and I dont have to do anything but look at my schedule each day.

Vorteile

very easy to use for both the business and the client

Nachteile

can be confusing to clients when multiple employees are taking appointments

In Betracht gezogene Alternativen

Square Appointments

Gründe für den Wechsel zu Booksy

square wasn't very user friendly.
FELIX
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best software

Bewertet am 21.9.2019

I can have my inventory

Vorteile

That customers can do their appointment when ever they want it with out calling the spa.

Nachteile

I can't do cancelation free I have to pay BOOKSY to do it

Reginald
Gesamtbewertung
  • Branche: Kosmetik
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

Booksy Review

Bewertet am 30.9.2019

When it’s good it’s really good and when it’s bad it’s really bad.

Vorteile

Easy to use and customer friendly app.

Nachteile

App always goes down without notice and customer support never takes credit. Always says it’s something I must’ve done when I’ve done nothing. And never been offered any type of compensation for appointments lost due to app going down sometimes for an entire day. I’ve lost a lot of money with booksy. And it’s recommends other barbers to my long time clients. Very disrespectful!

Kevin
Gesamtbewertung
  • Branche: Kunst & Handwerk
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Best marketing we’ve done!

Bewertet am 24.9.2019

It has been great! I probably don’t research the app enough, as I am always figuring out new features. Maybe Tutorials on new/ all features would be helpful to fully understand the apps capabilities.

Vorteile

It allows anyone who finds us online to book immediately. You know what time your getting in and keeps you updated. We keep cutting hair and Booksy does all the booking!

Nachteile

When booked up it will jump people to that day next time we are available. If you try to get in Monday and we are booked, It will take you to following Monday. Confusing to clients. Also wish we could set standing appointments( same day/time every week or two/three)

Alex
Gesamtbewertung
  • Branche: Rundfunkmedien
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

Decent booking platform but there are limitations

Bewertet am 18.9.2020

My experience was ok with Booksy but it was short lived.

Vorteile

I like how easy it is to get the platform up and going. It makes it easy to setup your profile and list your services.

Nachteile

I did not like that the platform makes users download the app in order for them to book. There needs to be a non app user way to book services on the app. This limits the amount of people willing to do business with booksy business owners because some people don't want to add on another app to their phone. It would be nice if there was intergrated facebook ads marketing in the platform. Perhaps Booksy needs to take a couple pages out out of Vagaro's book.

Antwort von Booksy Übersetzen auf: Deutsch

Hi Alex,

Thanks for trying out Booksy and for letting us know about your experience! Customers can in fact book without having to download the app to their phones. They can do so by visiting www.booksy.com and navigating to the appropriate business profile. We also have integrations with Google, Facebook, and Instagram.

We're constantly improving our platform and would welcome you back anytime!