Squaretalk

4,9 (85)
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Die Deskforce-Lösung zur Steigerung der Agentenleistung

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4,9 /5
(85)
Preis-Leistungs-Verhältnis
4,7/5
Funktionen
4,7/5
Bedienkomfort
4,9/5
Kundenbetreuung
4,9/5

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85 Bewertungen

Kaif Ahmed
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

customer services our experience

Bewertet am 23.6.2022

overall experience with this software was good and help us a lot to increase our business revenue

overall experience with this software was good and help us a lot to increase our business revenue

Vorteile

the best thing which i was in search for me and my team its communication management with client and within the team its so easy and great tool

Nachteile

nothing as much i dislike yet and also there is not hand raised by my team for this platform so its all good

Antwort von Squaretalk

Thanks for the feedback, Kaif! We are delighted to hear that you found Squaretalk useful, and that it increased your revenue. We are constantly working hard to make Squaretalk an all-in-one solution that helps our users with business growth. We appreciate your time and hope you continue to enjoy our platform, and please let us know if you need any help.

Jay
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing Software, Amazing Support

Bewertet am 2.3.2021

I have been working with Matrix for a few years now. As a sales professional, I came across dozens...

I have been working with Matrix for a few years now. As a sales professional, I came across dozens of solutions that are either pre-built or highly configurable (which usually requires a lot of IT assistance and end up being implemented poorly).
The amazing thing about SquareTalk and its Matrix is, they were able to take something that must be highly configurable, sophisticated and complex and turn it into a super compatible and clear software.
In addition, SquareTalk's onboarding and customer success teams went out of their way to integrate the solution with the business tools that we are using (including some that it was not designed for) and made make sure that everything, to the smallest resolutions, works perfectly.
No need to mention that on the user/agent side, everything is nearly flawless. Amazing UX.
Very professional team. Amazing product. I am very satisfied with Matrix and I highly recommend it.

Vorteile

Out of the box solution! Matrix is a predictive dialer that allows a crazy sales leader like myself to adjust it to the smallest resolutions of our out-of-the-box methodologies.

Nachteile

UI could be improved on the admin side. The agent side is nearly perfect.

Antwort von Squaretalk

Thank you for your feedback. We are excited to hear that you are enjoying the app, and we're glad to hear that you found it easy to use. We'll continue working hard on future updates & features so that you can enjoy using Matrix even more.

Didier
Gesamtbewertung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Not Bad at all

Bewertet am 15.11.2016

We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem...

We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it.

Vorteile

It is easy to use

Nachteile

Nothing specially

Ziya
Gesamtbewertung
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Comprehensive Communication Platform for Businesses

Bewertet am 14.4.2023

Squaretalk is an efficient all-in-one solution for team communication, project management, and...

Squaretalk is an efficient all-in-one solution for team communication, project management, and collaboration. It's reliable, intuitive, and offers excellent customer support.

Vorteile

Squaretalk offers a user-friendly interface and a robust set of features, including video conferencing, instant messaging, file sharing, task management, and calendar integration. The platform also provides excellent customer support.

Nachteile

tIt may be overwhelming for the first usin, with a steep learning curve, occasional glitches, and technical issues.

Antwort von Squaretalk

Thank you for sharing your thoughts on Squaretalk, Ziya!
We're delighted to know that you appreciate our interface, features, and customer support.
We understand your concerns regarding the learning curve and occasional glitches. Rest assured, we're constantly working on improvements and providing resources to make the experience smoother for new users. If you ever need assistance, please don't hesitate to reach out to our support team, which you've praised as excellent (and they're super happy about this, by the way).

Neta
Gesamtbewertung
  • Branche: Bürgerliche & soziale Einrichtungen
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

New Way of working

Bewertet am 22.3.2023

Quick acclimatization of the female staff to use the system thanks to clear explanations and good...

Quick acclimatization of the female staff to use the system thanks to clear explanations and good support from Squaretalk team

Vorteile

The fact that I can enter my agency's conversations at any given time provides me with a broad picture of how they work and the places where I can examine their work. Whether it's to encourage them about their strengths or whether it's to guide them on the places for improvement.The use of the infrastructure went smoothly thanks to the support of Squaretalk team.

Nachteile

As an administrator, I would like to receive reports automatically once a month, but I could not understand if the system is capable of producing this.In addition, the split between the system window and the SMS window complicates the work a little

Antwort von Squaretalk

Thanks so much for sharing your experience with Squaretalk, Neta!

We're thrilled to hear that our software has been helpful in giving you a better idea of your agency's conversations, and that our support team has been there for you from the start. We'll make sure to let them know you appreciate their help.

We're sorry to hear that you're having trouble with the reporting feature, but no worries! Our software can definitely produce automatic reports every month. Let us know if you need help setting that up.

And we totally get that the split between the system window and SMS window can be a bit tricky. We're always working to make the user experience smoother and more intuitive, so we'd love to hear any suggestions you might have.

Thanks again for your feedback! If you have any other questions or concerns, please don't hesitate to reach out to us.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Internet
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great Product For My Teams

Bewertet am 6.6.2022

The Squaretalk Platform has great call management and helps the team be fore efficient. We an use...

The Squaretalk Platform has great call management and helps the team be fore efficient. We an use one program and integrate this rather than using multiple programs to complete one task. Our agents take many calls and needed this software to be able to take more calls during the day. This software helps create more business for my company and helps us continue to grow rapidly.

Vorteile

The Squaretalk Platform is a top-notch program and I would recommend it to anyone in my network. Our QA team said it’s easy to pull calls to review. I like that you can integrate it with the current programs you have. The agents are able to call with ease and rarely run into issues. They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.

Nachteile

The platform continues to grow and is not perfect yet. I wish it was implemented with more software platforms, but what it currently is implemented in works great for my group.

Antwort von Squaretalk

Thanks for the support and constructive feedback, we're so glad to hear that Squaretalk is working out for you and your team! We're constantly adding new integrations, so stay tuned for the latest releases!

Don't hesitate to contact our support team if you need assistance connecting your tools through API, they will be more than happy to help.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Best Voip provider ever tried

Bewertet am 9.11.2022

Vorteile

The strongest points of Squaretalk are the number of features and the customer service, far better than the average of the industry.

Nachteile

The customization of the leads management system.

Antwort von Squaretalk

We are so happy to hear this feedback and that you have chosen Squaretalk as your VoIP provider! It seems like the customization of the leads management system is the main challenge you brought up - we will take that into account and keep working to improve our product. If you have any other feedback, please let us know!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Paket- & Frachtlieferung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

fantastic communication platform with variety of tools

Bewertet am 23.6.2022

overall experience using this software is really amazing I requested all my staff and other teams...

overall experience using this software is really amazing I requested all my staff and other teams within the organization to use this for simple and less expensive

Vorteile

the best thing which I love to use is customer services tools for communication and collaboration within the team and with customer

Nachteile

integration with other tools are quite complex but form my team there is no issue raised for this yet so its not a big deal for us

Antwort von Squaretalk

Thank you for your feedback, it is always helpful to hear from our users. CX is a key part of our vision, and we want to ensure that your experience with Squaretalk is as seamless as possible. Please reach out if you need help with the integrations or any other assistance.

David
Gesamtbewertung
  • Branche: Glücksspiel & Casinos
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Squaretalk review

Bewertet am 17.1.2024

I am very happy so far with the level of service and the product serve our needs

I am very happy so far with the level of service and the product serve our needs

Vorteile

24 hour support, reasonable rate, easy deployment

Nachteile

changing did's is quite expensive for my liking, checking spam numbers cost a fee as well

Antwort von Squaretalk

Thank you for sharing your Squaretalk experience, David! It's great to hear we've met your expectations in such a dynamic industry.

We understand your concerns about the costs for changing DIDs and checking spam numbers. Rest assured, we're committed to ensuring our services remain cost-effective and continually review our pricing to reflect the value we aim to provide. Your feedback is invaluable in this process.

We're thrilled Squaretalk has provided a level of service that stands out from your previous provider. Thank you for choosing us, and we look forward to continuing to support your business.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: E-Learning
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A great all in one solution for our small / medium business

Bewertet am 5.7.2022

Highly satisfied with the performance of the platform and its features

Highly satisfied with the performance of the platform and its features

Vorteile

The ability to manage all extentions and monitor performance of each.

Nachteile

The fact that we have to use a third party app for mobile

Antwort von Squaretalk

Thank you for taking the time out of your busy day to share your feedback, we are happy to hear that you are satisfied with our platform! Feel free to reach out if there is anything we can provide you with or if you have any ideas on how we can make Squaretalk better. We are always looking for ways to improve and would love to hear more about how we can help you grow.

Artemis
Gesamtbewertung
  • Branche: Investmentbanking
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Excellent Customer Support Service -

Bewertet am 31.8.2023

Highly satisfied with the system, its features and customer support.

Highly satisfied with the system, its features and customer support.

Vorteile

The team of Customer Support are very friendly and helpful. They are always available to fix any issue or answer any of our questions. The communication with them is very easy and we really appreciate their help throughout all the process. Especially, [sensitive content hidden] handled everything from the start, guided us and made sure that the set up and integration will be made quickly and without any problem on the way.The system was set up very quickly and it is very simple and practical to use for both users and administrators. Highly recommended for all business in order for their teams to be more efficient.

Nachteile

Haven't experienced any problem so far. Any issue that might have arisen has been immediately fixed by customer support team.

Antwort von Squaretalk

Thanks so much for sharing your experience, Artemis! We're beyond thrilled to hear that you're so satisfied with our customer support team and the ease of using our system. A smooth setup and integration process is what we aim for, so it's fantastic to know we delivered.

Special kudos to our team for guiding you so effectively through the process. We'll make sure they get the high-fives they deserve! 🙌

If you ever run into any issues or have suggestions on how we could improve your experience, please don't hesitate to reach out.

Sandra
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A good system integrated into your crm

Bewertet am 4.8.2022

Vorteile

The system is easy to use, it is simple and practical. From the pms with a single click I can call my clients without having to use dialing.
It has many other functions, which I don't really use, but it will certainly work for other businesses.
The support is really excellent, the communication is fast and effective.

Nachteile

So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.

Antwort von Squaretalk

Thanks for the feedback, Sandra! We are so glad to hear that you are enjoying our product. And we'll make sure to pass this review on to our support team. We are constantly updating the product with more features and offerings, so please feel free to reach out with any suggestions on how we can make your work easier!

Dimitris
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Squaretalk is what you need

Bewertet am 8.5.2023

Vorteile

I like the most that it's easy to use or set it up and support is always there for any request and any problem you have.

Nachteile

i can't find something that i like least or dislike.

Antwort von Squaretalk

Thank you so much for your positive review, Dimitris! We're thrilled that you find our solution easy to use and our support team helpful. Our team is committed to making the experience as seamless as possible for our users, and your feedback reassures us that we're on the right track. Please don't hesitate to reach out with any further queries or suggestions - we're here for you!

Roee
Gesamtbewertung
  • Branche: Computer- & Netzwerksicherheit
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Highly recommended software

Bewertet am 30.8.2023

Vorteile

The best software for companies that need voip solutions and call center solutions

Nachteile

All good as they provide very good solution for our demand and needs

Antwort von Squaretalk

Dear Roee,

Wow, a 10/10 rating! We're thrilled you find Squaretalk the best for VOIP and call center solutions. Thanks for the high praise!

Your satisfaction fuels our drive for constant improvement. If you have any more thoughts, we're all ears. 🎧

Kobi
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very handy and useful

Bewertet am 15.11.2016

Can't see how I worked without it before, very productive has all the UI requiered for any user to...

Can't see how I worked without it before, very productive has all the UI requiered for any user to easily access, calls alot of clients at the same time, and gives you fast and quick results,
it's very important for any call center to have this kind of assistance.
This program can make everyone's work easier, and also is very good at marketing purposes.
works on all of our systems with awesome intergration.

Vorteile

The quick response, efficiency, and the quality.

Nachteile

I don't think anything is bad

heist
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

This software provides extensive reporting and analytics which is crucial to have for any call...

Bewertet am 3.2.2018

Vorteile

- Ease of use
- Visually appealing
- Great tech support team
- Condenses what would otherwise be complicated material and makes it usable for even a novice

Nachteile

- Very few times a bug would occur such as a button not working, but with the great tech support it has never slowed us down or been a issue.

Bartosz
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Good support

Bewertet am 6.10.2022

Vorteile

I really like the possibility of integration using workflow with other external applications

Nachteile

it is not possible to export selected columns in call history

Antwort von Squaretalk

Thank you for your positive feedback, Bartosz! We are happy to hear that Squaretalk has helped you in your business ventures. We are constantly working on adding new features and improving the existing ones, so we'll be sure to pass this feedback on to our development team to add this feature to the roadmap. We hope that we can provide a solution for your request in the near future, so stay tuned for updates or reach out to us in case you need any assistance.

Ekaterina
Gesamtbewertung
  • Branche: Glücksspiel & Casinos
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Squaretalk review

Bewertet am 2.3.2023

no problems so far

no problems so far

Vorteile

Very user friendly, understandable. Softphone and the admin platform are both very easy-to-use.

Nachteile

No cons. I haven't noticed anything so far.

Antwort von Squaretalk

Thank you for taking the time to share your positive experience, Ekaterina! We are thrilled to hear that you are enjoying the user-friendly interface and seamless experience of Squaretalk. Please don't hesitate to reach out to us if you have any further questions or if there's anything else we can help you with. Thank you for choosing Squaretalk!

Nicholas
Gesamtbewertung
  • Branche: Versicherung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Customer Support

Bewertet am 1.6.2022

Great!

Great!

Vorteile

Simple user face
Great service
Easy to maintain

Nachteile

Hourly stat reports
Log in and off stamps

Antwort von Squaretalk

Thanks for your feedback and support, Nicholas! We are so glad that you find Squaretalk to be easy to use and maintain! We are constantly working on improving the user interface and adding new features, so stay tuned for more updates in the future!

Jona
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Google Drive & Innitel

Bewertet am 11.7.2016

We signed on as we are able to upload our lists straight from our google drive account. We used to...

We signed on as we are able to upload our lists straight from our google drive account. We used to store our lists on our PC which was unsafe. Quick and painless transition.

Vorteile

Great Service! 3 minutes to get a support agent on the phone. Great feature set

Antwort von Squaretalk

We also have Dropbox as well!

Verifizierter Rezensent
Gesamtbewertung
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

everything was great! nothing to complain

Bewertet am 10.1.2018

Vorteile

The very quick response time, the quality of the service, and the Efficiency resulted in a productive collaboration.

Liron
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

A good tool to improve outbound productivity

Bewertet am 15.11.2016

The team is very friendly and professional, we had a few issues at the set up which were quickly...

The team is very friendly and professional, we had a few issues at the set up which were quickly escalated and resolved, all and all the service is stable and easy to set up, the cost is reasonable and the results are impressive.

Vorteile

Easy to set up

Nachteile

Occasional technical issues , not more than what you would usually expect.

Max
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Easy to use systems.

Bewertet am 15.11.2016

Simple easy to use platform. Enables me to live my life without having to deal so many complicated...

Simple easy to use platform. Enables me to live my life without having to deal so many complicated choices. I never have issues and it's always a slam dunk system.

efrat
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Customer Review

Bewertet am 15.11.2016

This servic was instrumental in changing my business productivity immensely. I highly recommend it...

This servic was instrumental in changing my business productivity immensely. I highly recommend it to other customers.

Anna
Gesamtbewertung
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Perfect service

Bewertet am 15.11.2016

I am working with innitel since 2015. We haven't got any quality issue. They have great tech...

I am working with innitel since 2015. We haven't got any quality issue. They have great tech support which available 24/7. This is amazing