Preno Erfahrungen

Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :)

There is nothing I do not like. They constantly improving.

Bookings seem to be easily managed once set up, all the most important information is all together on the booking information. Also appreciated the useful marketing and hotel management information that was freely available

The set up process. As most of the set up is done manually by us the process of understanding how the software worked was frustrating at the beginning. Unless you are very familiar with the software and the language it was confusing at times, especially when Preno was the PMS and the booking engine and channel manager was integrating at the same time with STAAH.... Two different systems that seem to work differently, understanding the relationship took some time to get my head around. It was further complicated by the fact we were moving from another PMS so there were some issues transferring the correct information across. There was a lot more work to changing systems than was anticipated.

The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming.
2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

We got this because entering all our services in Resbook was very painful.

*We can't credit agents money back in preno, which always requires tech support
*It would be handy to change the date in services. We we have a 3 night stay and forgot to add a bottle of wine on the first night, it shows on the receipt they had the wine on the last night.
*I would prefer to invoice the agent in preno, not xero and leave the booking highlighted until the money is paid.

I use PRENO booking system at the guest house daily, it is easy to use, the program keeps all the data of stayed guests which comes handy for returning guests. I am extremely happy with this program, and I highly recommend this booking system to any accommodation service.

I didn't have enough challenges yet not to dislike something about this software.

The simple layout and mobile device optimisation.

The login process is a bit slow - it would be ideal if a fingerprint or facial recognition could be used in order to gain access.

Was easy to integrate with our existing business

Missing the Google channel that was introduced last year.
We know other PMS dont charge for viewing guest card details, we feel that should be part of the package

Simple for both FOH and Housekeepers to use. Adaptable to individual business circumstances. GREAT customer support.

Integration to Kounta and Xero problematic in terms of how I manage my business.
I really DON'T like that you can't amend the default payment option (though you can add additional ones).

I like the booking engine and PMS system that I'm using at the moment. they are easy to use and very helpful to my daily business. Save me a lot of time.

how do guests purchase a voucher? I hope this function can be solved.

Its so easy to use, user freindly right from booking in, adding extras to the bill, the first site with colour recognition on bookings, reports and sending through to Xero.

I use the notes for bookings that may have special requests or to link with bookings made via email. It would be good to see a different colour or a symbol for bookings which maybe attached to email which is then able to place the date of the email to be able to find quickly.

Everything. Best software package I have utilised in hospitality in 35 years experience. My answer is summarised in one word: Finally!

That we hadn't discovered Preno before 2 prior software programs

Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support.
I have no complaints at all. I HIGHLY RECOMMEND this product and the team.

The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

Very easier to load guest information. One shop stop for bookings, payments, covers across booking channels so avoids overbookings, very easier to retrieve any data needs for accounting purposes.

Nothing. I found it very useful. Even when using it with my phone to check for booking it was useful.

I love how integrated the product is and ease of use. I also appreciate the different levels of access staff can have, and the reporting you can pull from the system. The customer service Preno offer is superb.

would be great to scroll across when looking at the bookings, instead of having to select the date.

Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.

Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance.

There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic.

It's easy to use and the team are really helpful. The support library is available for when you forget how something is done.

It would be good to see at a glance if guests were fully paid or not without having to click into the booking. And also a feature for notes to see at first glance along with their name. Also a note area for the calendar so when you open the bookings page you can see eg Easter weekend.

Preno offers the most simplistic software for hotels/motels with the best functionality. Its ease of use and cloud base allows our team to log in remotely from their mobiles, iPads and laptops regardless of their location. The ability to train new team members is second to none, as its system is designed for anyone and everyone. Their customer support team is always available and can help with anything that you need at anytime. By far this is the best PMS available.

None - the team are constantly working on new integrations as well as refining their product. They take onboard any feedback given and let you know when the new features are available.

All staff find the program easy to use. The support team are just wonderful and supportive.

Maybe highlight colours for different clients would be helpful

There is absolutely nothing about Preno that I can say was good.

No customer service. Not willing to listen to the customer. Unable to make simple changes to their software even though they are a software company.
Overpriced for a very very basic system.

The platform has really worked well for us managing a small property. This system is more suited to smaller properties, saying that the system justifies its position as it really covers many great areas of the hotel operations.

More flexibility of the system should be provided. Some areas of the system we do not like the way it is positioned and we should be able to change this to our liking.

Primarily the SUPPORT - and the ongoing assistance

Cant find anything yet - everything has worked perfectly

Easy to use
Great customer service
Bookings , Modifications and Cancelations coming directly to Preno

Cannot think of anything, any suggestions we proposed we got it !

The people behind it!! Lots of management systems are out there that are faceless. Working with Preno is working with people you can phone and speak to, I see the preno team as being part of our business, not just a computer programme!!!

My inability to understand how it all worked, thankfully the really helpful crew were only on the end of the phone to quickly and easily answer my questions,

easy to operate, perfect connection with Xero, functionality is very good.

when I add extra persons and email to guests to cfm, the email does not include the number of extra persons so I have to change manually.when I add extra persons in preno, the extra fees increased by preno does not conform with actual amount.