Preno Erfahrungen

Our company is using Preno for over 3 years. What can I say. If I would not love it I would have changed :)

There is nothing I do not like. They constantly improving.

Ease of use. You could teach this system to almost any front end staff in a minimal amount of time. The team at Preno helped me to set up and guided me whenever i didn't understand something. I have been using this system for over 18 months and have not looked back. The Preno Team are always on hand if I have an issue (which is rarely as it functions at it is supposed to). They are very proactive about making changes and improvements but not so much that there are any interruptions to the flow or usage. They are open when you have a suggestion to improve on something. Billing can be done monthly or annually (you get to decide). As a small business this is important as is good reliable support.
I have no complaints at all. I HIGHLY RECOMMEND this product and the team.

The only thing that doesn't really suit my business is the housekeeping page. I would like that to be a little more customisable so I currently don't use it and hand write my housekeeping instructions still.

The program is easy to use especially for training new staff. We love the credit card feature and how easy it is to pop the credit card in and charge the card the card without manually using an eftpos machine. Entering rates has never been more easier, we love the the tabs along the bottom to show for outstanding balances etc. Visually the program is easy on the eyes. Simple program good for very small properties. Not sure how it would go on a large hotel. I like the idea of the revenue reports, however this would only be functional if accounted for is accurate entered through.

The program lacks a few simple features and functions. We don't like the check out process for a guest departure. When you click the checkout button (even when no money is owing on the profile) it takes you into the guest folio, you then have to go to the home tab and go through the pointless screen slide. A bit time consuming.
2. There is no where to set up a group master to add a payment too. There is way to much room for error for direct deposits to not be accounted for correctly or invoicing the incorrect people. The reconcile report can not show you if money has not been accounted for some where. It just shows that a button has been clicked and its shown up on a report. It is all to easy to clear a profile and void a profile for money to become easily untraceable. Simple functions for setting up groups (e.g. school groups, travel agents) can apparently only be done through Xero to apply payments and then to cash a guest profile off in preno you select relevant sub heading... If not set up correctly money is accounted for incorrectly and in our case untraceable from previous employees misuse. You need to stay on top of all transactions daily going back and forth between too many avenues. This is not a one stop shop program. A bed selection tab on the guests profile would be so handy the current way is harder to use, especially when converting to the housekeeping report. Overlapping bookings is easy to do if moving rooms. 1 month blocks would be nice to view.

Very easier to load guest information. One shop stop for bookings, payments, covers across booking channels so avoids overbookings, very easier to retrieve any data needs for accounting purposes.

Nothing. I found it very useful. Even when using it with my phone to check for booking it was useful.

Everything - quick, responsive, intuitive - so easy to use. Integration with Staah & Xero just fabulous.

Closing rooms off - but I know you are working on this. Needs to be easier from Preno side.

The platform has really worked well for us managing a small property. This system is more suited to smaller properties, saying that the system justifies its position as it really covers many great areas of the hotel operations.

More flexibility of the system should be provided. Some areas of the system we do not like the way it is positioned and we should be able to change this to our liking.

Its so easy to use, user freindly right from booking in, adding extras to the bill, the first site with colour recognition on bookings, reports and sending through to Xero.

I use the notes for bookings that may have special requests or to link with bookings made via email. It would be good to see a different colour or a symbol for bookings which maybe attached to email which is then able to place the date of the email to be able to find quickly.

All staff find the program easy to use. The support team are just wonderful and supportive.

Maybe highlight colours for different clients would be helpful

Easy to use - basics function availale
***** Very good Customer Team*****
and it's a luxe !!!!

No really,
presentation by month and some others

Reliable, fast, easy to use. Makes book keeping and taking bookings super smooth. Like the way it keeps guest details for return guests. Excellent online support.

Would like to see a feature where you can put guests on a waiting list. The calendar is sometimes a bit frustrating because you can only scroll through a 2 week window. If a guest cancels, their guest details disappear. Would like to keep them on record just in case they book again.

Easy to use and very intuitive. Great customer support and very helpful and friendly staff if you need any assistance.

There are a few things that take a few more clicks that I would like but they are working on improving those. The reporting feature is being improved also and I know it could be a little better but otherwise fantastic.

Preno offers the most simplistic software for hotels/motels with the best functionality. Its ease of use and cloud base allows our team to log in remotely from their mobiles, iPads and laptops regardless of their location. The ability to train new team members is second to none, as its system is designed for anyone and everyone. Their customer support team is always available and can help with anything that you need at anytime. By far this is the best PMS available.

None - the team are constantly working on new integrations as well as refining their product. They take onboard any feedback given and let you know when the new features are available.

There is absolutely nothing about Preno that I can say was good.

No customer service. Not willing to listen to the customer. Unable to make simple changes to their software even though they are a software company.
Overpriced for a very very basic system.

Easy to use
Great customer service
Bookings , Modifications and Cancelations coming directly to Preno

Cannot think of anything, any suggestions we proposed we got it !

Very easy to use! And support team is very helpful! They reply all the problems on time. I will keep using Preno for my next hotel!

I love everything. Very easy to use. Good !

Great system for our small business, we love the fact that it can be accessed from any computer, tablet or phone with ease, so we are no longer tied to the desk. Customer support is amazing and fast. We looked around at other online PMS and nothing was as easy as Preno.

Could honestly recommend it to anyone.

The Xero integration, purely because we don't use Xero for our business, but this is minor for all the other Pros.

clean interface, easy to use, many useful functions

can't think of any, probably the time zone differences cuz they're based in New Zealand? but no big deal

No faults with the transition from old PMS to PRENO was 100% perfect & immediate with no downtime. PRENO's Integrations with Payment gateways & Xero- perfect for accounting. Capabilities for group bookings on the highest functionality. Chat box is a wonderful, helpful feature solving any enquiries you may have in a professional & pleasant manner. Plus Help Centre tab us extremely useful.

It's fairly minor. The drag and drop feature is good as you can currently move bookings from room to room. I'd like to be able to extend bookings in the same room with a drag feature. Apart from that, I must say, congratulations to PRENO: Perfect PMS system. Highly recommend.

We have been with Preno for 9 months and although we are about to change it is not because of the Preno product. Preno is an easy to use booking system that continues to develop. I believe it has a little way to go to tick all the boxes in terms of being a comprehensive system but it has many outstanding features that make it an easy to use and responsive programme. The staff at Preno are also outstanding. They are always available and so support never far away when needed.

Still lite on features but developing. Some essential elements of the PMS are missing but the team is willing to listen to feedback on this.

A+++ on Design -Simplicity -Integrations - Reports - Analytics & Support .. thats pretty much the basic pillars of a Front office Software and they check all boxes for a Property. Highly Intuitive Product !! I am sure this will evolve into great solution for most Hoteliers who are wanting to simplify their Front office operations.

None the more i use it the more i like it. I am confident the Preno design team will evolve this product further and to compete with specialist functions for Housekeeping , Bar,other revenue streams for hotels.

Easy to use and each new feature has been easy to use. The Housekeeping feature is easy to print out and edit for beds in rooms. Preno is quickly evolving and great to deal with. The employees under me love it.

No complaints... Maybe make the UI flow a bit more?

It follow simple workflows and is logical to follow. The knowledge base is also very straightforward. THey connect with the big boy channel managers :-)

There are a few features that I would like to see developed in the future but these are nice to have rather than need to have.

Cloud based, easy to use. Like the drag and drop option to move bookings from room to room and dates. Also like the integration and billing with our xero accounting software.

Ease of use

None

Im loving a lot of things about Preno. From the Intergration with Xero to the Syncing with our Channel Manager and OTA's. Its effortless. I now have more time to spend on our guests and their needs instead of being tied to the office and I cant take it everywhere with me!

Initially the set up process. We also had a new channel manager so it seemed very repetitive but in hindsight it is so very worth it.