Hostaway Erfahrungen

It is really designed for Vacation Rentals and has a very user-friendly functionality compared to other similar products. I love the functions with regard to financial reporting and owners. It's amazing.

It would be nice to be able to manage more rates in the Booking Engine and to have the possibility to translate the content ourselves as well as different languages for the system (as well as being able to change the format of the dates). The calendar and the price editing functions are good but they are missing some small details.

The best thing hostaway has going is it's automatic responses and integrations. With that being said, the automatic responses do NOT work on VRBO and, despite claiming to be a preferred integration partner, the process to integrate with VRBO took over 1.5 months and resulted in dozens of double bookings

1) Inability to integrate with VRBO / Booking.com 2) If you need help, forget about them answering the phone or returning your voicemail. One of the key selling points was their promise I could always get someone on the phone. It's been 2 months and I've called about a dozen times, not 1 single time has anyone answered or returned my call3) Automated messages don't work with VRBO. This was confirmed by both sides but not presented upfront. So you still have to manually monitor VRBO 4) Their accounting is VERY limited. You cannot invoice / charge / or easily track charges 5) Be VERY careful when you onboard, I had 26 properties but they charged me for 32. Not only have they refused to refund me for the extra 6 units, but they keep promising to get me in touch with a "VP" or "Manager" - it's been weeks, no one has contacted me.

It seamlessly integrates the major STR booking platforms in one package.

It is a bit pricey with just 2 properties, but will become more cost efficient as we grow our STR portfolio.

With this platform, you are able to manage your Short-term Rental Business.

- Accounting package inferior
- Reports layout when printed could be much better.
- I am not sure if possible, The Overview display should be editable as per user requirements.
-

User account management is great. Allowing tasks to be assigned out to different users at different levels is very helpful. Onboarding was very helpful. Channel management is complex and there is no one system that will meet every users needs. Having dedicated, scheduled time to talk though my individual issues was great and allowed me to get moving faster at a higher quality.

Channel management is complex and there were a few snags in getting it setup however with the onboarding calls the issues were quickly resolved. SMS message for tasks and reservation messaging would be nice to have.

The thing I like most about Hostaway is the ease of use. I manage my properties while working another job, so I need automation. The automated messaging and task creation with saved checklists really saves a ton of time. My cleaner also really likes it because he can just update the cleaning tasks via the app. I really only have to answer one-off questions from guests because I'm able to seamlessly communicate everything through my automated messages.

The other great thing about Hostaway are the constant improvements and customer support. It seems there are new and improved features every month which is exciting. If there's something that could be better, it's easy to communicate with the support team and find out what I'm doing wrong or have them plan out an update. Even though the team is in a different time zone, I always get responses within 24 hours and everyone is really nice. I already love the product, but knowing that things will continually improve is what makes this product a no brainer for me to use.

The booking engine could look better. I used the WordPress plugin and don't love the overall look; however, I figured by the time guests get to that point on my website they're already very interested in booking and won't be turned off by the look.

Hostaway has fast integration with all leading booking channels in the market. Exporting and importing listings is quick and simple.Furthermore, the management of formulas, charges, reports and information for properties is customizable and very dynamic.

When we started using Hostaway, we noticed a certain delay in getting a response to open tickets for the support team. However, from 1 month to now the waiting time has dropped drastically and it has also become easier to contact support by phone.

We had a price arrangement at for the first few month and it was competitive (20$/room/months). Hostaway ignor the deal that we had and start charging me 50$/rooms/months. We can not affort the new pricing and we will have to change software as soon as possible. It's terrible for us to go back and change software again because it's a lot of additionnal job for us and our employee.

The web is very complete and allow a lot of features.
The app is very good and friendly but has to include some other features that are only possible to use in the web . I know they are working very fast on that and will be ready soon.

The software is ok but as any company works on the listings differently is difficult standardize everything and export the info to all the channels in one shot , that cause a loose of time and multiple revision at the beggining and any time there are changes.

From the onboarding to nowadays daily use, everything has been comfortable, the support is really useful aside their help center.

Nowadays, my main issue is about a calendar feature, which is pricing rule set. Indeed, it's develop for Airbnb but not yet for our Booking Engine and Abritel. The product team seems working hard to launch this new step.
Finally, maybe the app could be a bit more develop. That's really to spot detail, my overall opinion is amazing.

Customer Service is by far superior to other PMS that I've used. Hostaway has a phone number you can call for customer support and speak with a real live human!

Integration was good and onboarding specialist help tremendously with this process! Vrbo is the only one that takes longer to migrate your listings, but not any fault of Hostaway.

Pleasant user-friendly graphics and design of calendar, great way of looking at the financials - eg the analytic tools give you 'at a glance' on revenue, or per OTA, or % occupancy, the link to a payment API (I use Stripe), a means to add 'extras' to invoices eg luxury welcome pack, or bottle of wine.Messaging - you can do it all from the Hostaway platform (although as yet no means to add emojis if you like doing that - they are looking at it though). I believe they are integrating WhatsApp. I've only just completed my initial training (7 hours) so I only have a basic overview so far.I had a very patient trainer who ran through things with me. Just don't expect to be at expert level for a while. It takes the trainers 4 weeks to learn the system and learn how to train us, plus other internal stuff just for them. But probably up to 3 weeks of that time is learning how to operate the platform right? So 15 days at 7 hours a day? I have done 7 hours and I'm 'launched' but far from competent if I'm honest. There is amply help available though using the 'help' button on the platform. I haven't tried it yet.Be realistic, especially if you are not particularly 'techy'. One piece of advice - learn how to share your screen on Google Meetings, providing all the necessary permissions on your device, before your first training session. I wasted 20 mins of my first training session trying to get to share my screen (or 'Present') as it's called on Google Meetings.

I would like the main calendar (not the mobile one) to highlight the day that is 'today' in some way. A different colour, or a coloured line around the day. This would make it really easy to find when you are scrolling backwards and forwards.A small thing, but I look forward to being able to include emojis in my messaging.Overall, I think it would be useful to have more training sessions scheduled at the beginning of the onboarding. Of course you can ask anything you like, but you don't always know what you need to ask! Perhaps after a couple of weeks you have a scheduled training session so that you can go through the things you are having difficulty with. Of course, you do have the 'Help' button. But by now you are familiar with your trainer who helped at the start, and it would be good to have a principal person to assist rather than going into the pot with any 'Help' operative.

Software and Mobile app is superb, excellent functionality

Customer support is completely missing. There is no way to customer support by phone and they dont respond to emails.

I had a rough start with Onboarding and getting started using the software. Once I worked with [sensitive content hidden] to set up my system including formulas, I was able to feel confident using the software. She is very knowledgeable and can answer any question that I have. [sensitive content hidden] is a great communicator as well as a great mentor to help set up the software and train users how to use it successfully.

I did not like my start up/ going live with Hostaway. It was very intimidating and my listings were not set up properly and then I was in a crisis to try to fix them after going live. I would have liked to pay an onboarding specialist to set the software up specifically for our business and train us how to use it. I feel as though I spent a year doing this process during which time I had buyers remorse about this purchase. Now I am about 18 months in, and I am just getting to being able to use all of the features of the software as far as them being set up correctly and knowing how to utilize them.

At first it was bumpy, but then [sensitive content hidden] helped. [sensitive content hidden] was the best! He went over every single part of the program, and almost bent over backwards to fix my issues. This is wonderful program if it works right and is set up right! [sensitive content hidden] made that possible for me, and he made me a happy customer! Thanks [sensitive content hidden]!

The Help desk function. If you need help and request it it sends in a ticket. You have to wait to get assistance. So far every time I did this I received an email from someone with an article and some videos telling me how to fix the issue instead of a real live call or person when I actually needed it. This caused a two month delay on my onboarding process.