Hostaway Erfahrungen

Sehr übersichtlich sowie sehr viele Funktionen die enormes Zeitersparnis bringen.

Ich sehe hier aktuell noch keine Nachteile.

Great support, comprehensive functionality, constantly improving, customer focused organization

No WhatsApp integration for our crew. No multilingual support for UI. Both very important for us operating in Indonesia

Supports a few diffrent softwares API's, but most of the other channel managers now do too..

The company policies are terrible, and there is a significant amount of bugs. The support team often blames the user, but in my case, it was always the system's fault. I had to spend an enormous amount of time providing step-by-step instructions on how things happened, and even then, I was assumed to be at fault. They overcharged for the service by almost 2x. Luckily, I noticed it after a couple of months. However, the worst part was that I almost had to beg them and prove multiple times there was an overcharge just for them to realize they had charged double the service price multiple times. The same happened multiple times with their finance service. I undercharged my customers multiple times, losing a ton of money. The worst part was that the same issue occurred twice, and both times they did not even bother to look into their system. I had to spend about 5 hours on emails and video calls just for them to fix it. They also do not follow through on what they promise. After the first finance issue, I asked their support to agree to compensation if it was not my mistake; they would compensate for the error. In response, after the issue was finally addressed and proven to indeed be a system error, they sent a nonsensical ChatGPT answer back. I am extremely disappointed and very unhappy with the service. It was my most stressful 8 months out of all other services I have used in my 5 years of hosting using different channel managers.

Continuous improvements. Quick and thorough support when needed. Confident that it will continue to offer features I may need.

A little pricey with exchange rates in Australia, however worth it.

Professional support and owner statement

Only supported language is English! Automatic payment is working only with Stripe or baintree (not both) at the same time. Payment by Klarna via stripe is not possible. Paypal is not working with stripe payment

Owner statements + direct booking website

Can’t send messages through cohost acc as always messages go through host acc

Intuitive to Use
Good onboarding sessions.

One of the features is not working right for us and the support team are taking too long to resolve.

[sensitive content hidden] was genuine in his approach and willing to listen to our needs and areas to grow. Although it was only the first on-boarding call, Hostaway appears to be very streamlined by integrating various areas of the business into 1 centralized platform. We feel comfortable working with [sensitive content hidden] so far and look forward to our next call.

It is too early in the process to least any cons at this time.

Professional customer service and knowledgeable agents. Particularly [sensitive content hidden]

Getting transferred to different places with same issues

[sensitive content hidden]!!! I LOVE [sensitive content hidden] O!! He has been the most amazing guide! Incredibly helpful, funny, nice, intuitive, and friendly mentor in this setup process I could’ve ever asked for!! I didn’t even dream that a person like this existed in my industry.

I dreamed of having STRs & unfortunately, I have been struggling to streamline the backend processes of this business with Guesty for Hosts. I have felt solo the entire time learning on my own by desperately surfing the Internet and researching resolutions. Guesty offered me ZERO assistance setting up, and long waits to speak with uneducated employees who could not easily answer my questions. [sensitive content hidden] took away ALL of those issues! He eradicated all of those concerns and easily handled any questions that arose, I just am soooooo thankful to have found this company, the intuitiveness of the software, and the people that you have hired are simply amazing. [sensitive content hidden] was amazing, everyone I’ve encountered has been amazing, punctual, friendly, & professional. If I could give 20 stars, I would! I feel as though I have partners now, and I am no longer alone, thank you, thank you, THANK YOU!

Haven't found anything yet. Maybe HTML abilities in the message templates & automation? Would be nice to have a preview of them before sending them out? But I am sure you all are working on this already!

Versatile.
Like the calendar layout.
Very detailed.
Lots of fields.
Nice Google booking engine - easy.
Prices and fees are great.

Best in class customer service - awesome!!

GENERAL:
Missing Hide button (you have to block your calendar before going live).
Go live button.
Mass email function?
Does it feed inbox to Breezeway and vice-versa?
Automated Messages: SMS Message cannot be longer than 140 characters.
Missing guest book that has a UI and is an app.
No workflow notices to PMS manager if owner makes a rate change in their own calendar – no approval process.
Missing an automated message for modified reservations.
No way to import previous reviews with past dates.
Owner statements are not automated to owner emails.
Cant upload videos.

CALENDAR
Preset holidays names on the correct dates, or allow owner to enter rolling date events such as their birthdays, etc.
Variable date increases button (All Listings) so I can increase all clients rates on certain dates.
Owner increases the rates, but we approve.

TASKS:
No pictures, videos allowed.
No payment method for completed tasks.
No requiring photos when done.

I had the chance to work with [sensitive content hidden] for the on-boarding program
He is super professionnal and super cool : 10/10 !!!
The platform has everything you need, from multi-calendars to messages automations, etc : many many functionalities and granularity
Also, the possibility to create in a few seconds a new direct website integrating all accodomation listing with a booking engine is AWESOME !
In just 4 sessions, I have now integrated all the communication and calendar of my different platforms (AIRBNB, BOOKING, VRBO) and this has clearly changed my life! :)

Very small request for R&D teams : Adding chinese language for the website

Hostaway has an excellent channel manager and support. I was having issues with the financials and I got excellent support from [sensitive content hidden] who is just amazing in solving all my problems in this module. I can't thank her enough!

The website needs to be more robust. It's pretty basic so we would like to see some improvements. For example, we can create drop down menus, no option for blogging, and we can't re-arrange the homes without deleting the entire set of homes

It has make my job lot easier and organized

Pricing, Booking engine it’s not easy for someone not used on coding or those skills… should have a price and some specialist to assist on designing the booking engines, and that there are still some things that may need to add in order to be perfect hehe

[sensitive content hidden] was over the top helpful in helping me navigate hostaway. He listened and understood my concerns and issues I was having and helped set up ways to make sure I set up and take advantage of all that hostaway has to offer to protect myself and my company.

What my initial concerns were have been completely taken care of and I know if something arises again I can just call and ask for help!

Hostaway is the perfect one-stop shop for any property manager in the vacation rental industry. You can easily sync multiple OTAs securely without the fear of losing data or running into technical issues. The ability to automate message instructions, cleanings, tasks, and more increased the operational efficiency my company needed. This allowed us to provide a better service not only to my clients but to the thousands of guests who stay at our homes. The onboarding experience may take some time if you have over a hundred listings, but my Customer Service Engineer who onboarded and trained me was amazing and was able to set me up quickly for success. He was very available to handle any of my questions and concerns and was highly knowledgeable. I could not ask for a better onboarding experience.

Features That Are Missing: 1. Internal Messaging Between Users and Groups 2. Property Owner Communication 3. Trust Accounting 4. Call Center Capability & Monitoring of Call Center Agents

Ease of use, quick support response - our contact [sensitive content hidden] was fantastic!

that you cannot clone the rates from the prior year to the new year and have to manually set them :)

This software can do alot. I will say they've got the onboarding process down to a science. Alma was great at getting integrated faster than we anticipated, and answering all my questions. she did an amazing job. I was hesitant to switch from my previous PMS tool, but it's been so easy and what I've been able to do with it since has streamlined that part of my business. It has made my life easier, and has been a great investment.

I have yet to find a 'con' for this software. As I'm still new and learning, there is a lot to learn. With all the integrations and customizations, some of it can be daunting but their onboarding and customer support have been more than helpful.