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512 Bewertungen
- Branche: Konsumgüter
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Eway
Bewertet am 12.4.2021
Vorteile
Übersichtliche Plattform
alle Informationen auf einen Blich
Nachteile
Mir gefällt alles gut.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great customer service
Bewertet am 10.3.2023
Great overall experience.
Great overall experience.
Vorteile
The customer service at this company has been fabulous. They’ve answered each and every question I’ve posed to them great team to work with.
Nachteile
I wish the contact management software would integrate with our Verizon phone system. It does integrate with some phone systems I believe, but just not this one. That might be due to complexities of Verizon.
- Branche: Chemikalien
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Useful information tool
Bewertet am 4.8.2023
Vorteile
One of the best thing is, that Eway CRM is easy to use and new employees can learn it in very short time.
Nachteile
Sometimes there were problems with updates, where all works which were done during updates, disappeared.
- Branche: Industrieautomation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 4.0 /10
eWay-CRM Review
Bewertet am 12.3.2023
Overall we receive value for money. The eWay-CRM provides us with the key things we need to assist...
Overall we receive value for money. The eWay-CRM provides us with the key things we need to assist us with sales management. There's a lot it doesn't offer, but when compared against alternative CRM's, eWay-CRM is cheaper.
Vorteile
I like how eWay-CRM has the ability to categorize organization's and contacts. This helps you to filter and refine groups for targeting on business development and email-shots.
Nachteile
I find it difficult to implement new updates from eWay-CRM. It appears that every time a new update comes out, it requires the support team to remotely go into the backend of our software and update. We also suffer a lot of bugs and crashes on a daily basis. These eventually get fixed, but it's been an ongoing problem from the beginning of the installation.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 1.001–5.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
eway-CRM solution elevate our customers experience and enhance our team collaboration.
Bewertet am 17.7.2023
My user experience has been absolutely stunning. This tool has greatly improved our customer...
My user experience has been absolutely stunning. This tool has greatly improved our customer relations and productivity in my organisation.
Vorteile
I really love and appreciate the seamless integrations with Microsoft Outlook and Office which enables us to access CRM functionalities directly within the Outlook interface, hence making it easy to track and manage our customer interactions without switching from one app to another. It offers customizable and scalable options which allows us to tailor this tool to our specific needs. It enables me to make things like custom fields, forms, workflows, and reports to align with unique business processes. Overall this tool accommodate the growth and evolving requirements of our business needs over time.Enhances team collaboration. We are able to collaborate effectively by sharing customer data, contact, task's and projects. Also we are abl to access real-time information, track progress, assign tasks, and communicate within this tool easily hence promoting collaboration and teamwork.
Nachteile
Some users in my organization especially those that are not tech-savvy or have limited experience with this tool find it a bit complex and difficult to navigate. Also the learning curve can be as well be steep which requires time and effort to fully understand everything.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Project Management Software
Bewertet am 4.8.2023
Really awesome product which is providing complete solutions and support for our business and...
Really awesome product which is providing complete solutions and support for our business and fulfilling business needs.
Vorteile
eWay-CRM is complete customer relationship management tool, which can be used to manage project, email marketing, project process, CRM purposes.
Nachteile
Good software and have many benefits under one and single console.
- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
I am satisfied with eWay-CRM.
Bewertet am 17.8.2023
Every day, I learn somenthing new about eWay-CRM and I am try to teaching it to others.
Every day, I learn somenthing new about eWay-CRM and I am try to teaching it to others.
Vorteile
I like most a simple and understandable modules for control and explaining to others.
Nachteile
I still have not found out what I like the least.
- Branche: Chemikalien
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
CRM benifits
Bewertet am 29.8.2023
Good Experience
Good Experience
Vorteile
customer database maintenance and tracking
Nachteile
long updating time for deals when connected to internet
- Branche: Eventservice
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
pema
Bewertet am 22.9.2023
Vorteile
System diversity of Eway crm. Easy menu.
Nachteile
Everything is customizable. There are a few disadvantages.
- Branche: Maschinenbau oder Wirtschaftsingenieurwesen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
My experiences
Bewertet am 22.8.2023
All in one system...
All in one system...
Vorteile
Be honest, first touch with your software was not easy. But now I can say, I am weekly user with focusing recording the machine project mostly. System allow to us registrate all in one, easy to filtrate, overview actual status, and scheduling the next steps...
Nachteile
System will work, only in case the informations are fullfiled...BUT it must to be :)
- Branche: Import und Export
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
review
Bewertet am 9.8.2023
works without problems, everything ok, no problems
works without problems, everything ok, no problems
Vorteile
clear, easy, I have not seen a bigger problem yet
Nachteile
Sometimes a document opens for a long time, but nothing serious
- Branche: Versicherung
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Contact Management - Replacing Business Contact Manager
Bewertet am 10.3.2023
I am happy with e-Way CRM as it has fulfilled my need to stay on top of my insurance business with...
I am happy with e-Way CRM as it has fulfilled my need to stay on top of my insurance business with hundreds of clients. It has been a reliable solution.
Vorteile
I use eWay-CRM to replace Microsoft Outlook Business Contact Manager which I used for years but is now obsolete. It is doing the job nicely after my database was imported into e-Way. I like having my client’s data records stored in a server other my computer since I know my data is safe and secure. I had a hard drive failure before when everything was stored on my computer and came close to losing almost 20 years of client data. I no longer worry about that. There were some issues initially when moving things to e-Way but their support staff ([sensitive content hidden]) was very helpful and responsive. They had to do some tweaks for my business model which they completed in a timely manner.
Nachteile
I would like to see more options for the end user being able to customize fields and layouts. You can do some things but it is not as flexible as BCM was. Some things have to be done by the support staff that I think could be done by the user. That said, again they are helpful with this when asked to make changes. I would also like to see custom filters be able to use any data field when creating custom filters. Currently that is not an option. You have only certain fields available.
In Betracht gezogene Alternativen
Prophet CRMWarum eWay-CRM gewählt wurde
BCM has not been supported since 2016 and I was having many problems with it since it was not being updated.Gründe für den Wechsel zu eWay-CRM
Seemed to be much more support and regular updates.- Branche: Sicherheit & Untersuchungen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Perfect and seamless Office integration
Bewertet am 3.10.2021
We have solved a big issue of archiving and linking all the business elements (documents, emails,...
We have solved a big issue of archiving and linking all the business elements (documents, emails, contacts) that are very often linked to several different clients and suppliers, and simply recover all the data needed to evaluate complex business networks and development.
Vorteile
There are two features that are really fantastic; the first is the absolute integration with Outlook and office, which is seamless and intuitive, the second is the granular possibility to modify and add fields and steps in the various modules so the software can adapt perfectly to the business procedure of every company.
Nachteile
There are minus features that can be improved as the possibility to modify fields when they are displayed in lists.
Warum eWay-CRM gewählt wurde
Best overall performance and integration with OutlookGründe für den Wechsel zu eWay-CRM
We have tried all these products and eWay-CRM is absolutely more performant, less complicated to deploy and manage directly from Outlook the email, documents, and marketing. Time to deploy and instruct an employee to proficient use of the system is less than half in paragon with the tested software above.Antwort von eWay System
Hello Marco,
thank you for the review. We are happy to send you the gift for your feedback, we just don't see your contact details. Can you please email us at info@eway-crm.com?
Team eWay
- Branche: Bildungsmanagement
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
eWay - easy way to controll yout business
Bewertet am 2.5.2023
We are eWay as our CRM for everyone - KAM, project manager, advisors, administrative for training,...
We are eWay as our CRM for everyone - KAM, project manager, advisors, administrative for training, director and me. Every day is used and is there is any problem, we need it to be fixed as soon as possible - without eWay we have no information.
Vorteile
Features and logic and improving. You can customize the SW as you need and if you know how, you can do it by yourself.
Nachteile
In the beginning the call from mobile phone was reported easily in the app "automaticaly" but this is no longer possible. This was nice for better reporting of time, how long you spent calling clinets. You can do it now manualy, but the added value is lost.
In Betracht gezogene Alternativen
RAYNET CRMWarum eWay-CRM gewählt wurde
The internal designet databes was no longer enough for our needs.Gründe für den Wechsel zu eWay-CRM
Because of Office 365 and Microsoft products, we choose eWay- Branche: Maschinerie
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Amazing product
Bewertet am 4.3.2022
We are tracking sales of ED machines. From leads mangement to the very end. Sales team can easy...
We are tracking sales of ED machines. From leads mangement to the very end. Sales team can easy share all information, managers see how it continues.
Vorteile
eazy to use, the best value for money, Sales rep. like it, especialy a mobile version, which helps them to be up to date while the
y are on the business trips
Nachteile
Honestly, I haven't found anything like that
Warum eWay-CRM gewählt wurde
Flores was too complicated, not 100% reliable, user simply hated to fill info in the complicated structure of it.Gründe für den Wechsel zu eWay-CRM
easy to use, much cheaper, better functionality- Branche: Industrieautomation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Invest Your Time Right - eWay
Bewertet am 18.10.2021
in a word - an overview
With eWay, I have an overview of all orders and opportunities
in a word - an overview
With eWay, I have an overview of all orders and opportunities
Vorteile
The support of the eWay team is intensive
outlook user interface
Nachteile
editing documents before customization according to our requirements
In Betracht gezogene Alternativen
Dynamics 365Warum eWay-CRM gewählt wurde
I wanted one working environment, including email I wanted to get information quickly from CRM I wanted a system that would effectively return the time I spent sharing informationGründe für den Wechsel zu eWay-CRM
Customer support is 100% and transparent Effectively wasted time in my businessAntwort von eWay System
Hello Zdenek,
thank you for the review. We are happy to send you the gift for your feedback, we just don't see your contact details. Can you please email us at info@eway-crm.com?
Team eWay
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Great system if you have ample time to spend communicating with eWay support
Bewertet am 22.9.2020
eWay helped us to organize our contacts and prospects with in such a way where we can manage and...
eWay helped us to organize our contacts and prospects with in such a way where we can manage and track our recurring outreach to the clients.
Vorteile
Integration with Outlook making interaction with eWay similar to how one navigates Outlook. Most outlook plugins I use or had tried take a significant performance tall on Outlook, but eWay is barely noticeable after initial startup time. Once or twice a week eWay seems to be bringing outlook to a halt but Outlook restart remedies this situation.
If you have a simple "how to" or "why not working" question you can expect a relatively prompt (2 - 12 hour) response.
Nachteile
1. the tutorials and eWay admin configuration screens refer to the same modules and objects within eWay by different names make understanding of the explanations confusing.
2. eWay does not support a concept of working with your company's global, centralized and shared contract database that is supported by MS Exchange via shared public contact(s) folders. Thus, every contact change made by one eWay user has to synchronized to all other users's MS Exchange's personal contact folders.
3. If you are reaching out to eWay to have them set up of repair not-working functionality expect to sent week on sending and reseeding your emails asking eWay to give you at least any response.
- Branche: Unternehmensberatung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Rating 201 consulting
Bewertet am 1.7.2021
At "eWay" we mainly deal with our business opportunities and then the whole management of our EU...
At "eWay" we mainly deal with our business opportunities and then the whole management of our EU grant projects. As a consultancy agency with a focus on EU grants, we have hundreds of projects to manage and then monitor for several years to ensure the sustainability of the project. So CRM helps us in managing and most importantly in keeping track of the primary tasks and obligations that need to be followed according to the rules set out in the grant programme. eWay gives me a quick overview either from the perspective of our individual staff or from the perspective of our individual clients and projects.
Vorteile
What I like about "eWay" is the ability to customize the view, change individual fields and their groupings. Also saving views and quickly switching between them. Quickly moving columns and using filters. Possibilities to generate reports from tasks, diary or schedule for example invoicing, daily work done.
I like the technical support that responds quickly and professionally. The problem is usually fixed quickly and with the help of remote control of my PC.
Nachteile
The main thing that bothers me about working with "eWay" is the jamming of the whole system, including Outlook itself, when I need to filter for example a job when trying to create a new task or diary, etc.I have been provided with remote assistance several times, but despite efforts to resolve this issue, this error still occasionally manifests itself. It seems to me that the problem arises when outlook itself synchronizes my mail.
Antwort von eWay System
Hello Michal,
thank you for the review. We are happy to send you the gift for your feedback, we just don't see your contact details. Can you please email us at info@eway-crm.com?
Thank you.
Team eWay-CRM
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Best Small Sales Office CRM Software.
Bewertet am 24.1.2017
I own a small home based sales business with two employees including myself. Many years ago the...
I own a small home based sales business with two employees including myself. Many years ago the company I worked for used ACT as their CRM software. As the national sales manager for that firm I was able to make it work but I had to learn to use Crystal Reports to properly mine the data we were gathering.
in 2006 when I left to open my own company and I kept ACT because that is what I was what I knew. But after several hard drive failures that cost me many days of downtime reloading and trouble shooting software I decided to move my CRM data to the cloud. At that point I started working with "Prophet" by Avidian. It worked great for me and was pretty inexpensive by comparison. 2 years ago Prophet converted it's database and wanted to charge me dollars to convert what little data I had. After being a customer for so many years I saw that $ dollar demand as an act of war and went back to using ACT. Again ACT works but it is clumsy for me to keep bouncing back and forth between two software packages ACT and Outlook.
Last year I started working with Eway. It is very similar to Prophet in that it is cloud based and Outlook integrated but Eway offers a FREE version that works wonderfully. The customer service and technical training is second to none and the software works GREAT! And while I am sure I will convert to the pay version before long the free version does everything that I need in a nice concise easy to understand package. I highly recommend this company for small or start up sales offices.
Vorteile
Does everything a small sales office needs in the free version. Very flexible and getting better all the time.
Nachteile
I needed a couple of hours on the phone with Eway to get the hang of what goes where and why but once I had that figured out implementation has been full steam ahead.
- Branche: Marktforschung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Great Software
Bewertet am 7.5.2021
We use it to keep track of or customer interactions.
Improves customer relationships.
We use it to keep track of or customer interactions.
Improves customer relationships.
Vorteile
It works... all the time. Sounds like a basic, but contact software can often be flakey. This platform is very stable. Other positives, very easy to learn, runs fast, doesn't take a lot of key strokes to do most tasks.
Also, they are always updating it.
Nachteile
There are no major outages on how we use it.
Small things. Stronger custom reporting. I wish the Journal calendars were better integrated.
- Branche: Grafikdesign
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
My Review for eWay-CRM
Bewertet am 26.6.2023
It centralize customer data in one place that makes it easy to make informed decisions.
It centralize customer data in one place that makes it easy to make informed decisions.
Vorteile
With eWay-CRM, I am in a better situation to customize and send high volume outbound marketing emails.
Nachteile
It’s been three years ever since I implemented eWay-CRM and I barely encounter flaws.
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
eWay long experience
Bewertet am 6.4.2023
Overall satisfied
Overall satisfied
Vorteile
Possible integration with other SW (accounts, email campaigns), Custom form designer available for admins, sharing useful views on database, reporting, trouble-free SW updates, Outlook integration and email management, Guides for effective operation in Outlook (MS office) and implementation of time management advices into a guide designed arround eWay. Mobile app available for basic contact/lead management
Nachteile
Word export templates are typically longer to setup process. Missing possibility to see selected customer locations in a map, graphical scheme with stage of lead in a pipeline
- Branche: Krankenhausversorgung & Gesundheitswesen
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Awesome work for a reasonable price.
Bewertet am 1.8.2022
Keeping up with Hospital accounts and Hospital clinics and employees can be an information chase...
Keeping up with Hospital accounts and Hospital clinics and employees can be an information chase but not with e-way.
It has been great for doing the same on my manufacturing side of life as well.
Vorteile
I really needed a CRM/Business Contact Manager that is plugged in and could be available from the toolbar in Outlook. It is available on my android or iOS device and other PCs and Mac's.
The price is perfect for the product and not prohibitive.
The abilities are deep and very capable.
Nachteile
I have not found anything I have not liked. There are some features within e-Way that I do not have a need to use but nothing, I don't like.
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Review
Bewertet am 21.3.2023
Vorteile
Easy of use; integration to our system; integration into Outlook;
Nachteile
some processes are not so intuitive as it can be
In Betracht gezogene Alternativen
Dynamics 365Gründe für den Wechsel zu eWay-CRM
Price; Ease of use;- Branche: Computer-Vernetzung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
eWay - The Way Forward
Bewertet am 9.2.2021
We have found the workflow for users dealing with clients on a daily basis who can identify a new...
We have found the workflow for users dealing with clients on a daily basis who can identify a new lead can easily pass to sales and start a new sales workflow and interact with the team.
Vorteile
Integration to the most used software on any desktop - Outlook.
Nachteile
The only issue we have with eWay is the Add-in dropping off Outlook. Not sure if this is an Outlook or eWay issue but can easily be turned back on when Outlook decides to disable it.