Qubicles Erfahrungen

Great quality of calls, great support and easy to use apps to manage different campaigns.

The ease of use, and ease of deployment. Had a roboust contact-center solution deployed in 3 days. The platform does everything larger contact-center solutions offer AND MORE! It gives you full and total control over your ACD, skills, IVR routes, prompts, messages, etc. Tools like the automatic callback feature are included with the platform; Most comprable products sell this as an add-on. The integrated soft-phone allows agents to work anywhere there's an internet connection with superior sound quality

There are no contracts to sign, not having to pay to sign-up or enroll. We simply pay for what we use!

Very complex use of API for almost all features, real time and historical reports, easy to use, set up, and maintenance. Very useful features to handle both inbound and outbound campaigns. Setting up is very easy and their support page is very detailed.

Fenero does daily backups and maintenance at mid night which last about half hour and which somewhat disrupts 2/7 campaigns.

It's a very simple application, easy to integrate and manage posting via API. The homepage is useful

We have had issues with timing errors if there are too many records in a campaign, so having to clean up campaign to avoid posting errors can be a pain. An auto billing would be great so we are not having to log in and make a deposit to avoid the campaigns being turned off.

We just started with Fenero and find the overall functionality for the money extremely valuable. It does everything we need (and more) and the pricing model is very fair.
More than anything I've been so impressed with the level of customer service. The reps did a great job of reviewing the solution and highlighting how I can use it for my specific application. As well, the reps have been exceptional answering my questions as I set up the system to support our needs. I couldn't ask for better support. Thank you!

I would like a more streamline way of adding call comments, then exporting them in a condensed manner. I have worked with the reps to figure out a solution which works for us ... which is great ... but it would make sense to be able to record notes after each call without them being exported on individual lines.

Pricing is amazing, best in tbe biz. Overall functionality is what we need.

Wish they had automatic billing to a certain level each month. Account still gets disabled if I miss a payment.

I am absolutely blown away by this software. When I signed up, it was easy, FREE and I got up and running within about 15 minutes. Rep reached out to greet me and help answer and questions I had. He showed me a lot of great informative videos that guide you through setup. If you're looking for a cloud based contact center THIS ONE IS BY FAR THE BEST... I searched and searched for the software that would work for my business, and when I came across Fenero and signed up I instantly knew how amazing of a find this was. Don't believe me? Ok try signing up.... Nothing to download and no charges..... what is there to lose? Besides the lost time searching for software. Trust me on this one.

Hmm, I'm trying to think of any cons....... I have to honestly say, I cannot think of any bad things about this software. It's very user friendly, has separate portals for agents and managers. It's awesome!

It is very easy to use like a, b, c.. Very user friendly

The recordings takes a while but good thing is you can contact the center to Follow up

This has to be the most user friendly system and software available. What ever your needs are they can accommodate!

There is not one negative thing I am think of about the Fenero Team and their software. I am not the most computer literate and this software makes me feel like a computer whiz!

The support is awesome! Easy to navigate, has self help knowledge base, real time reporting, easy to create stations and users, ...everything!

Honestly, I don't know what is / are not to like using Fenero. It give me what I need to run my virtual call center. #FeneroRocks

Ease of use
Ease of deployment
price per minute billing

lack of features
getting in touch with customer service is a challenge

Its very user-friendly excelent with the records and to put together all the call center needs you can even used it from your mobile device and the support its awsome

the recording file for the calls its not unlimited

Pricing is very well placed for any organization that is just getting started and needs to get their feet wet as well as learn which direction they are headed.

One of the best things about the software is also one of the worst. Because there are so many features and cool capabilities there is a huge learning curve and can be overwhelming to deal with.

The software is very easy to use. It is also very well supported, packed with features and amazing reporting.

I liked the price for the service. Once you become acclimated with the system it because easy to start a campaign in no time.

The script creation is a little tough at first. It is not easy to update your banking information. I also have a glitch that causes my sign in information to pop up instead of the sign in screen periodically.

The functionality and easy to use reports

Take so long to give you DID for
Agents and functionality for use this DID right away i waiting for my new ones more then a month and they already charge and DID are not ready to use

The platform has all the features you can possibly want or think of. The team is very supportive and will work with you to help you achieve your goals. Fenero is a very cost effective robust solution and is the back-bone of a successful call center !