Hemlane Erfahrungen

Hemlane makes it really easy for me to manage, collect and refund payments for tenants. I've been very pleased with that functionality and also the marketing automation. E.g. when you post a listing for a unit, it will automatically get posted on all the major sites where renters are looking. Then once people inquire, there is an automated e-mail response that encourages prospective tenants to fill out an application or reach out to the property contact with questions. I find this a very efficient way to manage dozens of inquiries when I post an availability and screen tenants efficiently. The application allows you to easily collect all the information for screening tenants in one place.

The user interface could use improvement. I had to reach out to support with questions a few times to learn how it works. It's not as intuitive as it could be which has created more of a learning curve than I would have liked. Processing online payments takes longer than I'd like (3-4 days)- though honestly this is probably more the fault of the ACH Network rather than anything Hemlane has control over.

The main features I use are the rent payment options and maintenance requests. I have really only used it for rent payments/income and electronic payment management, plus maintenance requests. It's helped me keep track of rent payments, it's also been greatly accepted by the tenants who really prefer to set up automatic electronic payments for their rent. It's also nice to have tenants contact me via Hemlane.com for maintenance/repair issues. It's much easier to track items that need addressing and it's less stressful to be contacted in that way.

I don't have any major complaints currently, definitely happy with it overall.

Tenants call in for maintenance and I don’t have to take the calls

Lack of communication from Hemlane to service professionals

It automates many of the tasks that used to take me hours to complete. It organizes and tracks payments so I don't need to go looking for records.

A little expensive. Wish there was a way to sort the full list of tenants by alphabet order, or by unit, or by move-out date. A calendaring option would also be great, for scheduling cleaning checks, maintenance, trash days, etc that both landlord and tenant can view.

- Allows me to cut property management costs significantly while still having 3rd party property management tools at my disposal.
- Allows me the flexibility to choose how involved I want to be in the management process.
- Provides excellent financial tools and workflows to collect rent, handle late fees and pay team professionals online. All of which is automated.
- Fully handles maintenance requests from tenants where I have full visibility and can interact as needed.
- Handles tenant emergency calls.
- Provides a local network of quality leasing agents that I can work with on property turns. Has excellent advertisement workflows and capabilities. Just had my first turn under hemlane and it was excellent.
- The dashboard view and financial ledger are real time and easier to understand then monthly text reports from full property managers.
- Product keeps improving.

- Some tenants had issues setting up automatic payments early on.
- Doesn't have a way to group properties.

Very easy to use and tenants love it. The software options are intuitive and, in case of issues, the customer support is very professional and prompt.

I haven't found anything egregious - sometimes maintenance response can be a bit slow but that's usually because they're trying to coordinate between myself, the tenant, and the repair organization.

I like that it's automated. My tenants use it with ease and I can see where the money is at. It links directly with my bank accounts and keeps the books for me.
It's as close to having a book keeper that I've ever had.

The interest in showing screen, I have to create a showing first and then I can invite them, not just invite them to the showing.

Hemlane is great because it’s easy to use, inexpensive, and has a lot of great features. Additionally, the support team is great!

I wish it could stay logged in on my browser and phone so that I didn’t have to enter login info every time I want to access it.

I get everything from this. I have been managing my clients house in Georgia since more that 6 months now and I have been like 100% satisfied with the ease of it.
I have had issues with payments but the customer care was so good that it got resolved smoothly.
Sending notices, getting lease documents recorded and everything else has been extremely easy

So far so good. Nothing that I have liked less about this.

Financials (scheduling rent, utilities, etc.)
Messaging my tenant
Electronic document filing

I had some issues with deleting an old bank account. Hard to say if this wasn't my own fault, though.

Hemlane is the best kept secret in the property management software industry! I started my own property management company this year, and was shocked by what the larger property management software companies were asking on a monthly basis. Most of them stopped talking to me because I didn't have 500 properties on my hands. Hemlane allows me to set my own showing schedule, confirms showings automatically so I'm not wasting my valuable time, produces a totally seamless online application in screening process, allows me to simply transfer applicants into tenants with the push of a button, I can send and receive funds electronically from landlords / tenants / vendors without surcharges, and much more. Any other issues I've had with setting up my company through Hemlane has been resolved by rep within a matter of minutes. I could not recommend this company enough, especially if you're thinking about starting your own property management company.**** I have worked for large property management companies in the past that used some of the big-name software companies, and I know that the value cannot be beat****

I wish that the 1099 feature came standard with the service. I have not had the software for more than a year, so in all fairness, I am assuming that all of my financial transactions on Hemlane will easily transfer to QuickBooks. I have not been disappointed By REP and her team yet!

This is almost exactly the software and system I would design for my own needs. It's very easy to get going, but it's also highly configurable. The support team is excellent.

Aside from a few UI tweaks I'd like to see, it would be great to have the accounting side of things integrate directly with my bank, such that Hemlane can double as my accounting solution. Apparently, this is in the works!

The ease of use, the functions are all really easy and user friendly.

The time it takes for payments to go through. Electronically should be faster than a check. If the tenants deposit a check it will take maximum7 days to fully clear their bank. If their hemlane electronic first payment takes up to 10 days to verify it is a deterrent for them to sign up for the maintenance program.

Hemlane makes property management easy. I never need to follow up with my tenants about payment. It also makes it easy to schedule showings by sending the photos and other marketing material to 40+ sites for advertising.

I really have no complaints. If I HAD to say something that I like least I would say that it takes some getting used to to understand where things are (navigating the interface).

It does it all! Marketing is amazing not a benefit I expected. Write the ad - upload pics and it goes out to bazillion websites and the inquires start flowing instantly. Handles EVERYTHING for property management - contracts - deadlines - tenant applications - credit checks - emails are all in the system so I don't search through emails - all communications with tenants and prospective tenants are in there - collects rent through portal - no collecting checks - tracks what is due and who paid for did not paid - tracks when lease is expiring - tracks work orders - I'm not sure what else it could do. It's amazing.

I might be able to remember 1-2 tiny things that I needed but almost perfect for me.

Ease of use for the owner and tenant. Communication flow and accounting all in one spot with quick turn around between tenants paying rent online and the rents being deposited in the bank account. Tech support for both the landlord and tenant is outstanding.

Nothing has been an issue so far. Even in the short time I’ve been using Hemlane, the platform is evolving better ways to streamline landlord-tenant communication via text etc.

I love that the software is a complete one stop shop for property managers and residents. You can market your properties and manage your complete portfolio . From screening applicants to accepting monthly rent payments and service request.

Nothing at this time. So far there is no cons.

-Dashboard gives a great overview
-Email communication keeps me up to date
-Consolidates vital info in easy to see landing page
-Easy ACH for tenants plus they love that it is free for them
-Easy management of work orders
-Easy marketing functions

-Unable to pull reports on different payment types each month (off line, ACH etc...)
-Offline payment function needs simplification
-Does not allocate late offline payments at a single point of payment screen
-Groups payments by number of "late payments" and not property or renter
-Requires other service (zInspector or others) for move-in and move-out inspections
-Does not allow for mapping of work orders to service provider

Very user friendly, both to our tenants and for us as property managers

The robustness is not quite there for prospective tenants and financials

I have only been using Hemlane for less than 6 months, but so far what I like most about this software is the Dashboard. This allows me to see at a quick glance the following information; outstanding tasks, quick stats of my property, and quick jump links to other areas of the site that are frequently used.

My honest review is that I have not found something that I dislike about Hemlane. All of my requests have been fulfilled.

Easily the best feature is their customer support. This is a huuuge deal for me and Hemlane,Team answers any question myself or my tenants have almost instantly. There are a number of websites like Hemlane, but I don't any of them do as good of a job with Customer Support as they do.

It can be a little un-intuitive for certain things & I'm sometimes not exactly clear what my tenants see vs. what I see on the website. I'd like to be CC'd or something on all the messages they see so I have a better idea of what their experience is like.

Its easy to use on our end once the tenants are set up. I love how it auto bills, auto late charges and lets me know who is behind. Also, the charts showing projected income for the next couple of months is nice.

Updates are being added as we go, and everyone is great to work with. I wish it had a better reporting function. Somewhere we could better keep track of expenses. We have to almost consider bringing in a quickbooks to track the expenses, on top of this product.

I was on a free trial and felt supported by team every step of the way.

None - it was easy to set up and use. This review system is not as great though lol

I have used this software for a few months now and it is made managing my three rentals MUCH easier. I love that I can collect rent and have the ability to manage maintenance. Also, the big thing has been how they made marketing my house so easy, I couldn't believe how many contacts I got.

The couple things that seem to be lacking is the financial side of things. They should be able to connect and upload transactions so I can do my cost accounting from this. Also, there have been some pretty long lag times as to when I put up a house and when it actually gets posted.