Hemlane Erfahrungen

The Hemlane platform is easy to use. It helps me manage the properties that I manage for my clients. The best part of Hemlane is the people. From the [sensitive content hidden] to the maintenance coordinators, they are all friendly and helpful. You can tell that they want you to succeed. They respond on weekdays and weekends to make sure all is well. I really enjoy working with Hemlane.

There is very little that I don't like. I can't think of anything at the moment.

The ability to communicate with tenants and keep track of rent payments

Not knowing all of the benefits that Hemlane has to offer and using the site to its full potential

User friendly. Clarity. Practicality. Website layout. Credit reports & Background checks Tool. Responsive customer service.

Hemlane could have a little more flexibility in the automatic questionnaires prospective tenants receive when they first inquiry. Or we—users—should be able to customize those initial questions. For instance, Hemlane asks whether the inquirer has a "pet." Since service animals are not considered "pets", that question could be misleading when screening someone. While having a service animal is totally fine, some prospective tenants might lie saying they have a service animal when in reality they are actually trying to sneak a pet in. A better question would be: "What animals do you have?"

It is pretty easy to use. Automatic billing and

Do not know how to customize application. for tenant. Do not know how to split utility bill between tenants in a building

Easy to use and capable of doing a lot of things

It will help me a lot if it had an application

Very user friendly for tenants, management staff and landlords.

We're having some issues with Stripe when it comes to payments. There's also no easy way to download a ledger [lots of unnecessary information]

Can self-manage and avoid awful property managers. [sensitive content hidden] is exceptional. She’s trying to build a great team. If they drop the ball she picks it up. Top notch.

Wish there was an app for iOS / Android Sometimes non-standard issues (like pre-payment of rent) can be confusing to navigate.

The software provides a one stop solution for property management while not adding too many other features that detract from it's effectivness

There was no one that walked me through the setup. Although it was easy, it would have been nice to be able to get a person to provide a bit of assistance to maximize the efficiencies. For example, setting up a multi-unit property into units instead of individual properties.

I love the ease of using this product along with the storage capacity and alerts. I also love that you can set up your own applications and really decide how you want to use the product.

I think the support could be a bit better.

The software helps with organization and keeping records.

Hemlane did not provide much assistance when I had a problem with a tenants payment. It took nearly two weeks to resolve.

Don’t know what I would do without Hemlane. Great for tracking maintenance requests, rent payments, leasing, etc

There’s nothing I can think of here right now

The top features are:1. Maintenance support. I was looking to replace my overpriced and under performing property manager. Having the maintenance support gives me the help I needed to manage maintenance issues.2. Rent collection. Since switching to Hemlane, my tenants are paying me 10 days earlier than before.

Performance of the web site could be improved.

The ease of use and value. It was easy to set up.

The lack of the ability to do bank reconciliations

more leads on rental prospective tenants and easy connect and user friendly portal

new user on-board process taking little more time

Customer support. Live technician! when glitches appear someone is there.

Report can not be arranged in unit order 101-183Late fees must be able to be levied at the end of Business day on the third day, not before. (after 5:30 PM)

I've owned an investment property for a number of years but I recently sold it to get into a better market closer to my home. I decided to manage the property myself. There were a few tips I picked up over the years from PM companies, but it's nothing like managing it yourself. The support staff did a one-time introductory tour of the product and I was off and running. The product is amazing! I was able to create the listing easily and seamlessly. With an intuitive UI I was able to filter and managed interested candidates. Hemlane also set up the showing information, which was incredibly helpful. I don't want to understate this feature. Our property was incredibly popular and there is no way we could have handled this process if it was not for Hemlane.  

Once candidates uploaded their information, we submitted it for credit checks and received the report back in 24 hours. Crafting the lease agreement was seamless as well. They easily signed it and now all the lease documents are in a central location that is easily accessible with the click of a button. 

The ongoing management is automated. Tenants pay through the system and if a tenant is late, Hemlane sends automated reminders. Also tenants can communicate with you through the system, which keeps your relationships professional with high tough service. I could not have kept costs down and realized additional cash without Hemlane!

Hemlane is relatively intuitive, easy to use and has all the supported features I need out of property management software. The financials page gives a very good snapshot of all rent and payments outstanding. Invoicing tenants is also very easy to do.

Not sure if this is a function of the software, but it takes a minimum of three business days for rent monies to be deposited into my bank account. Do not like that delay.