ReachOut Suite Erfahrungen

Quick dispatch and easy and accurate personalized work order reports.

Several circumstances where work disappeared and complete work orders somehow went back to IN PROGRESS and erased technician completed work. Customer support had no idea what caused it each time and those work order were never restored and the work was lost. Customer support stated tech signed out during work however that did not happen and there were no other answers or solutions on why it happened and all work was lost.

- Simple to use, user friendly, and the software layout is clean and extremely easy to select what you want to do
- Has a map showing the different stops assigned for the day, this makes it easier for our drivers to plan the best route
- When adding a new user it allows you to select what forms the user can view/edit and whether they will be an agent, admin, or lead.
- Free trial, the 3 user free trial is amazing and allows you to try the software before committing.
- Scheduling and prioritizing calls is great - you can prioritize a call between low and critical and schedule the call in advance
- Excellent customer support

Errors - There are errors when using any software and I've only experience 2 errors so far, which were resolved within a few hours. Contacting Reach Out is extremely easy and they respond within minutes
App - The app is great for drivers and viewing the assigned work orders, however, it would be nice to also allow the user to create work orders.

The very best thing is the level of support, doesn't matter if you have a free account or not the ReachOut Suite team is there to help. When we started to use this app we had a tremendous amount of issues with getting things to work properly. With in 24 hours we had direct feed back and a phone call to get things fixed.

I feel there are some basic features that are lacking. First you don't have your invoices being sent through your own email they are all from @reachoutsuite which confuses my customers and they get sent to the spam folder. The work around is just informing all my customers to look for this email address. Susheel has informed me that they are working on getting this so that when you email the invoice it will be from your company email but will only be implemented with a paid subscription, (300.00 a year at the time of this review) This is very inexpensive for FSM software.

Inventory tracking, scheduling, work order management, asset tracking, etc. It seems like the total package at first blush, and for many this would be a really usable service.

There are so many pinholes in it. Bugs, missing features that are dealbreakers, etc. We almost used the software anyway because the price is so great, but I mporting parts and customer information from a CSV is such a nightmare that we stopped using it altogether.

Software is very easy to use in the office and in the field. Reach Out is always making improvements and adding new features on a monthly basis! Customer service is amazing- they answer within minutes and even call me to check in! I tested at least 6 programs and Reach Out Suite in my opinion far exceeds any other! They even take into account your specific business needs as far as functions and adds them to the software- TOP NOTCH from the software to customer service!

I honestly do not have any cons on this software. Any issues I may encounter, customer service addresses them within the hour and any features that I am needing, they work to add to the software.

We're using this software a bit outside of its intended purpose and I really appreciate the effort they've put into helping my team to best utilize the software to suit our needs.

It would be nice to have a way to track more of the data across all work orders. The reports are nice and likely suit a larger population of the users. We are a special case.

Easily accessible, pretty well laid out and plenty of features. I really believe it could support the service needs of most organization. The free trial is extremely generous and I'd encourage anyone to invest a bit of time and see if it works for you.

My organization really on needs to use a couple of the modules. Even when on a paid/premium subscription it doesn't appear that you can remove unused modules from the dashboard leaving it a a bit cluttered with unused items.

Very easy to use, perfect and super quick customer support. All necessary features are included in free version without any limitation.

Quotation module is not included in free version. It would be awsome if more customisation was available for form design, invoice, reports etc.

Customer support has been amazing, The software is very easy to use and requires minimal training for all involved. The team are always looking to improve the package and take all feedback seriously.

Has some minor limitations with reporting apart from that an awesome package which will improve your efficiency in the office and on site.

the communication between our office and the field crews, Pinpoint time line when orders are due, pipeline the ability to move work order from different statues

the photos system. it isn't easy to just download photos you have to download the whole report .....

The fact that I could get an app for my phone. I felt this made life a lot easier while on the go since I travel a lot and work from home.

Some of the data was confusing at first. I did get the hang of it as time went on. Though I think this could be improved upon in times

Very flexible software and perfect communication between office and site workers.

Could find enough information how to customize the software, but contacted the team through the chat and answered all my questions very promptly!

It was simple and fast to get my team using the app. The app is easy to learn and administer across the team.

The HELP info was hard to find. Other than that the app is great and will improve with future releases.