RMS Cloud Erfahrungen

It has a great interface, is easy to use, has real-time online bookings and is overall just a great system! Most other RV reservation software out there is clunky.

The programmers need to stop playing with the reports and report scheduling.

The customer support is the best, it is the one reason I have not switched to another provider.

slow system

I find the overall RMS cloud management for my accommodation business to be superior and easier for all staff to use than other property management systems.

There is nothing that I can condider that I am unhappy with or does not meet my needs. If ever I have a problem it is a connection drop out or the operator (including myself) may need further training using the help menu.

The features that were promised but never attained.

Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it.

just its simplicity and visually everything is in the one screen.

We are using RMS enterprise and our main issue is we are unable to roll over repeat charges differently at each park
one of our parks have residents and their repeat charges need to roll every week
our other parks only have annuals and would like to roll over 70 days before due date but we are unable to to this (this was one thing we liked about Newbook)

Very easy to use - staff can be trained on all functionality they need on a daily basis in the matter of a few days, not weeks like other software. Also, the system takes a bit of time to setup, but it is completely customizable to your needs. We operate boutique hotels and are able to save and easily access all guest and account info to provide the highest level of service.

Lon in tech support is the best!

It does take a bit of time to setup.

Customization of this software is the best I've seen in this industry. If we decide we want to track something new. We can simply add the field. Modify rates on a daily basis, automatically. The customization saves time and gives peace of mind.

Like all online / network software, they can be slow as data is being pulled across the country / world.

Although it is early to mention for first time user but most of the icon are useful

should have live chat box notification for task accomplishment required

I love the service of RMS. It is 100%. [sensitive content hidden]
is so knowledgable. She is always friendly helpful and solves my issues.

I have been asking for 8 years to have our bank feed straight to rms so we don't have to daily banking. I am still waiting

cloud based system, has a lot of wonderful features, fantastic customer service team.

Intergration issues with booking.com and Expedia, that allow overbooking because a booking can come through as a qoute without having a room assigned. Minimum deposit of 0.01 cent required to save a credit card on a online booking through rms booking page.

Every single tech and service associate I have spoken with is super knowledgeable and helpful! Also very friendly and effective with answering my questions/helping to solve my issues.

. All system difficult to navigate in the beginning.

Day to day is easy to use to enter in reservations details and use for simple tasks

Some things are complicated and you have to search through lots of screens to get where you want to be.
Have found setting rates is a bit complicated I am not a computer super power so I need simple.
Going through the help and youtube you can not always find what your looking when searching seem to get a list of unrelated items that are not what your looking for.

27/5/19 After printing a few boomgate codes, all over a sudden a message appeared "Client not connected" took a screen shot, and sent a service request to RFMS, she tried to help, but couldn't fix it, thought it was a problem on our site, re-checked everything on our site as non RMS documents printed fine on that printer, re-emailed her about the problem, CSR made contact with my via phone and un-installed the smart printer, rename the printer profile, nothing was working, informed her how we have 2 printers networked, but she couldn't grasp our set-up, informed her that CSR would know, and after several hours today and dealing with customers in between, I Informed CSR that we aren't getting anywhere and I will contact other CSR, so glad I did, He has been very helpfull and understanding and knows a lot more about the way we have the 2 printers connected/networked, he is a legend and is worth MORE money, he never loses his attitude like she did, RFMS should employ more people like hi,, cheers - Manager

RMS doing updates and making changes that creates problems for a small business like ours.

The reservation system is similar to the program I was using previously, creating reservations were pretty straight forward. The person who helped me to install the program and have it customized to my business was very patient and helpful. Tech support has been really good about getting back to me in a reasonable time especially if it an emergency.

I have had this program for 5 years and programming the rates was time consuming at first. Since the RMS has changed that process and is much easier. The one downside is when RMS does an update it happens during the day and there is a minute or two when the program is not functional. It would be nice to have these done in the early morning hours where is doesn't affect making reservations.

For the most part it’s good. Have had some issues in the past that took a while to work out. Now things are better.

It’s a little difficult to use fir people that are nit the best on the computer and to get training you must pay more. And it’s expensive.

Easy to make bookings and checking availabilities.

The only thing I dislike about this software is that they cannot sync reservations made from our Best Western Website. Just a pain in manually entering the booking everytime. It should just sync to save us time and also to make sure we have the room available.

We could no longer operate our business without RMS, it has an abundance of capabilities and is constantly improving.

At times it can be slow but given the size of our database this is normal.

What I like the most about this software is the Charts or reservation search option to find a guest reservation.

What I like the least about this software is the group reservation from online. If the reservation was made online for one or more sites, they do not show up as under the guests history.