RMS Cloud Erfahrungen

Rms is easy to use on the many platforms available. Because it is in the cloud it has allowed our business to operate without being tied to the office. It has provided flexibility to our managers by being able to have the work life balance that modern workplaces strive to provide

It doesn’t work well with Microsoft edge on some platforms

Userfriendly, customer support, more features compatible with RMS

Revenue management, which they have it only with Duetto which is extremely pricey.

The features that were promised but never attained.

Our on line booking has major issues and no one can find a fix. Our required Credit Card processing equipment is not fully functional with RMS even though you recommend it.

Almost all the rooms show on one screen and for multiple weeks. It also keeps a record of old bookings that you can access when needed.

For a large group booking you cant put packages on multiple rooms at the one time. You have to enter them all individually.
Often the totals when creating one tariff for the group adds up to the right amount in the totals but in the accom when you go to print a invoice the total is different. If you go out of the booking and refresh the whole booking system it often corrects it.
Also invoices arent arriving in guests companies in boxes. So I have to print off the invoice and send it via our scanner to the guest.

easy to make reservations for 1 person or large groups

Hard to set rates once a year keep changing how hey do it

The software takes care of my trust account, end of month, making my life much easier.

They keep changing things.....they call it UPDATES......

The software is very powerful, lots of features, reports and capabilities. We do not use all of what it has to offer

not easy to use. The marketing portion (e mail to customers in particular) is buggy, customer service is not very responsive and the fact that they only do e mail input is a problem

I love all of the features, in addition to just reservations, we use it all. Maintenance management, texting, interactive documents, online booking, meter reading and more.

Online booking is still a bit clunky. The interactive map is difficult to find from a mobile device. I wish customers could choose to pay online with the vault.

All the different features it has to offer

Wish the features did not cost so much and there was more training that didn't cost me that is also easy to follow.

When we first spoke to them they offered / really sold us on the product and it was a bit like following sheep. Its widely used so must be great - but certainly not for all industires.
We like that it offers a booking system / management system all in one.... However ...

Do your research !!

The software in itself is very complex and takes a lot of training to use - all of which you have to pay for becasue its outsourced. Once proficient I'm sure it offers everything you need although becasue they have tried to cover so many industries it very convoluted.
The set up takes a LOT of time and a lot of loading and if you are not a hotel I would think very carefully before choosing this product.
If you are a holiday home company or a company that has more than a few room / rate options its a long long long tedious set up all of which you are paying for and the only support option is through the system itself and the staff close support queries before they are fixed.
It does NOT include any document management system, its included triggered email messages ALL end up in peoples spam folders, it has no option to load or personalize things, it DOES NOT WORK ON PHONE OR IPAD, the app is VERY UNFRIENDLY and stalls constantly. The program itself hangs constantly and as you need to work on it 12 hours a day its very frustrating and all the while you are paying through the nose.
When you ask for compensation for your loaded work schedule becasue the program that's supposed to make life easier doesn't they are extremely rude and defensive.

I like the new features for the Registration Card & the COVID-19 Tracing.
It's also made it easier uploading guest details, photo id etc. Less paper trail.

When loading rates, it can get frustrating when for example, we have 3 different season and rates within RMS. getting this to trigger or channel those rate on exact dates for online Agents, I guess it all about trouble shooting between the 2 servers.
Plus it was hard when call Support and you would get 2 different answers from 2 different staff never the same operator.

I think once I learn the in and out of all of the side menu, and all the functionality of the data base, it could be very compatible for our company. In all fairness to RMS the owner of our company didn't notify me of any of the classes, so I was nearly operating blind on the first day of use. BUT the help/knowledge base was a life saver.

My first complaint will be that there isn't an operating manual. Even a frozen pizza comes with step by step instructions. The software leans heavy on the side of the hotel industry. I think RMS is working on being RV park friendly but they still have some work to do. As an example with our previous data base we were able to move reservations quickly and easily to different sites to maximize spaces as to fill the park quicker. With RMS moving dozens of reservations over a 4, 5, 6, month period is extremely difficult to the point we will most likely stop doing it.

We liked all the reports you had to offer

Not user friendly. It is not as forgiving software if there are mistakes.

Day to day is easy to use to enter in reservations details and use for simple tasks

Some things are complicated and you have to search through lots of screens to get where you want to be.
Have found setting rates is a bit complicated I am not a computer super power so I need simple.
Going through the help and youtube you can not always find what your looking when searching seem to get a list of unrelated items that are not what your looking for.

With the basis of an intuitive interface and flexibility for customization, I like the fact that RMS is willing to support users and develop new functions based on customer feedback.

While many parts of the software are customizable, some parts are hard coded. Since RMS is already supporting various user needs, I would like to see them go further with functions such as renaming fields and reporting.

It was a little hard to use this software at first but after that it was good. We used it for our front desk to check people in and out

There was no notes section or alert section to put important things about the guest so others could read about it

Has the promise of being a great system with automation of repetitive system tasks. This was the big draw for us.

So far I have spent hours trouble shooting with their tech support why the system is not working as it's suppose to. I have not given up yet, but currently working through a couple of essential functions that they must get correct or we'll have to find another system.

easy to use, ability to charge non room items to room, switch on and off and adjust ota rates on day by day basis

mobile version is awful
support for new products (staff clock in / off) has taken far far too long to be implemented
almost impossible to have dialogue with HQ in Melbourne - all goes via UK

What I liked most about this software is that it is very organized. You can clearly see what lines need to be filled out to be completed.

When RMS goes through updates it takes working things away such as deleting badge numbers after they have departed. The new RMS does not allow this and it makes it a hassle on busy days.

I like almost everything about this software compared to other PMS that I have used:
All of the staff are very knowledgeable and helpful. Together we have setup and almost completed training in a few weeks.
Any minor problems/queries that we have had have been resolved really quickly.
Considering the software can do so much it is very easy to learn and use.
It comes with it's own channel manager which is also straight forward to setup and use.
It can be linked to other software e.g. accounting.

It can be a little bit laggy at times. This could be down to our computing power or more likely our internet connection

I love that the software makes organization better. I use to use spreadsheets and have to run reports all the time. With RMS everything is right there at my fingertips and I know that if I can't find it I have someone I can call that can help me.

There really are so many options that sometimes I get confused going through them all.