Cloudbeds Erfahrungen

Easy to useClear interface for calendar and booking systemComplete and detailed reservation processClear process for booking engine set upQuick response of the on-boarding and support team

Groupe module with some unclear features and restrictions

Not sure yet...was sold on the fact VRBO Was part of Cloudbeds and it is NOT.This is casuing Heartburn and lost revenues

We were sold/told that VRBO and ABNB were able to be synced up with Cloudbeds when in fact after almsot a year it has not nor does Clodbeds know today when this will be fixed. ABNB is OK but not VRBONOW Our Bookings staff and maid service have twice the work making sure bookings are correct...priceless

First of all, it was a pleasant experience to engage with the first line officers from cloudbeds, IE the sales staff. The meeting was useful and concise. Most of my relevant concerns were handled. Those that weren't were handled by the appropriate technical colleague.

The migration was smooth although anyone who intents to perform all the data migration should get ready for a lot of work as the data might not be imported accurately albeit its not a major concern.

The part that i was most impressed with Cloudbeds would be the dashboard and the calender. From these 2 functions its easy to have a clear view of the check ins, out, as well as the occupancy. Of course there are more sub functions equally useful from the calender.

Another equally cool feature i'd have to say is the integration with a large pool of vendors to expand the basic HMS and cater it specifically to each hotel's operation.

For us, we integrated Cloudbeds with Assa Abloy's NFC enabled door lock, a Mobile Check in aplication which allows our guests to check in wthout accessing our front desk. This frees up our front desk staff and they have time to perform other tasks!
Guest can safely access their room with their mobile device.

Like any software or application, there are always ways and functions to improve.

I was rather disappointed after we have rolled out LIVE with Cloudbeds only to discover that the functions of its REPORTS ( this also include guests folios) are not as comprehensive or flexible as we initially thought.

There were also a couple of times when all our front desk terminals were not accesible and was later confirmed by Cloudbeds support personnel that they had some technical issues and needed some time to rectify the situation. (Fortunately it took less than 3 hours). And to be fair, since we've gone LIVE with Cloudbeds, it happened only twice.

The other issue is the lag, sometime my staff will complain to me that it can take more than 2-3 mins to load a page.

The versatility of Cloudbeds is very attractive. You are able to add useful modules such as revenue management and housekeeping.

It is a bit expensive when you start to add functionality. Some of the modules such as housekeeping and revenue management could be better.

I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do.

constant bugs. the support instead of helping you out they just send you articles uppon articles

Services not provided, but Cloudbeds still wanting to charge.

The sales person was great. Everything down hill afterward.

On the surface their reports look modern, but when actually using their reporting it is limited.

I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a

Staff if great. The software is just inadequate. I ve been in this industry for 12 years and used 4 softwares. This one is by far the worst.

Absolutely the worst customer support I have ever experienced in this industry. It is NOT possible to get in touch with accounting or payments. It took 3 months to get my invoice adjusted and services I do not use removed, yet still not all credit due was recorded and accounting, nor a manager ever followed up.if this wasn't bad, it got worse! We use their payment processor, well big mistake as well... we just suddenly stopped receiving our payouts... no emails, no calls, just no payouts. I ve reached out to support, the live chat agent said we will get back to you "as soon as possible". I said, what does that mean??? We are not getting our money! You can't tell me when I will hear from someone??? I am sorry, but no. It has been TEN DAYS without payments now, no calls, no emails, still nothing... how many businesses can survive not getting thier payments for ten days and counting? And Noone to talk to???Their website is also a joke, it is a way to keep you hostage. Because they own it. I had to rebuild it completely myself after they built it for me. It is a terrible product, stay away, don't make a mistake I made. I can write an essay how terrible this product is. They do have some really great staff, that I feel sorry for... they are true professionals.

Cloudbeds is not the cheapest PMS on the market, but it is one of the cleaner solutions from an UX perspective, and the support is top notch! You get what you pay for!

Nothing to complain about... it's a great PMS.. maybe the price?

We were referred to Cloudbeds by one of our competitors and we could not thank them enough! We were completely new to channel management and reservation software, so customer service was critical for us. Cloudbeds customer service was always available and patient and worked with us until we actually understood what we needed to do....and then they checked our work to make sure it was correct.

We are disappointed that there is not an app for use on our cellphones.

Simple. Easy. All-in-one software that anyone can learn within a few hours or days.

The price

Absolutely nothing. It's way too complicated. i switched to little hotelier and they are so much better.

Way too complicated. There is no help by phone.

What I like the most is that CloudBeds keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide.

Nothing. There is nothing to complain about. It's great!

My most like about this software cloudbeds is its very secure and user friendly Channel Analytics is very helpful

my most dislike about this software nothing . just need some new updates