Cloudbeds Erfahrungen

Es war ok - es funktioniert für manche Leute.

Nicht flexibel genug - linked listings gehen nicht, zB

Cloudbeds is so user friendly and the fact that you have every function and administration features available with a simple click of the mouse is the icing on the cake. Every function along with any changes that need to be made are real time and always correct. The staff is amazing and the fact that I was able to build this PMS in less than four weeks was amazing.

The export and import of my reservation history of over 9 years was flawless from my old PMS to Cloudbeds. The accounting features and overall digital capabilities is fantastic. No more servers or software needed to run our systems let alone the need of virtual servers which cost money each month.

Cloudbeds has hit a home run with their My Allocator channel direct system. We have had zero issues with over bookings or discrepancies with rates since we have used Cloudbeds. My staff loves how easy it is to use compared to our old system. Keep up the great work CLOUDBEDS!!!!

I have yet to find anything that I don't like about Cloudbeds. However, as we continue to use Cloudbeds we will probably find items or issues that may come up. I am confident that Cloudbeds will address said items or issues if the arise.

Pretty much everything. While the structure differed from our previous system, once I understood how it was organized, it was easy to use and functioned flawlessly. Every time I needed to do something, the capability was there. Now it's all routine.

I love the fact that the integrity of the system does not depend on my server, in my building, with support requiring remote access to my operating system. Now I could lose power, internet, and we are still functional on any device I can get internet access.

The seamless integration with Expedia and Booking.com is wonderful, along with our credit card merchant. Upgrading from out old system to this capability pays for it monthly, based on additional bookings and mistake-free credit card processing.

I would be nit picking, and even then, I can't think of anything to mention. The two security items that were a nuisance my partner fixed within the application, resolving that slight annoyance.

There is functionality I would use on occasion if I was willing to pay up for the subscription, but that's on me. It's there if I ever think it worthwhile. Even at the lowest level, I am perfectly happy.

I like it that it is a all-in-one software and it's easy to use.

The payment processing module is far from acceptable. Cloudbeds is integrated with Stripe but the integration is not complete and requires a lot of manual backend work to confirm a reservation once a payment is cleared. One of the reasons for signing up with Cloudbeds is to cut down the amount of manual work backend we have but only to realise later that there are many things that have to be done manually.

Manual confirmation required in a tech world - When we thought everything can be automated and Cloudbeds being a digital all-inclusive PMS provider, we were proven to be wrong. Let me give you a scenario, once a customer makes a booking and they choose to pay via credit card, a pending confirmation email gets sent to the customer while Stripe will do the payment verification and the process stops there. My team has to go back to the system to cross check each and every successful transaction and manually confirm the guests so that they get a confirmation email. What Cloudbeds could have done is to actually automatically switch the status of the guest from "Pending" to "Confirm and send email" upon receiving instructions from Stripe that the payment has gone through (this, at the time of writing remains manual on the part of property).

Besides, when a credit card payment fails to be verified by Stripe, Cloudbeds does not store the information of the customer so that we can offer the customer an alternative mode of payment. Basically if the payment fails, the info vanish

CloudBeds has complete features that helps us grow our business for the last two years. They have provided excellent support from time to time. Our business have expanded ever since.

When they're updating the software in the mid of the busy hours.

Easy onboarding.
Simple to train our staff and new team members.
Great connectivity with channels.
27/7 Support

We would love to see more integrations in the future.
A mobile App would be amazing.

On the surface their reports look modern, but when actually using their reporting it is limited.

I should have known there were problems at Cloudbeds as their contract had language saying that its users could not publish reviews. After some negotiations, I had them remove the language. Their contract does not comply with California privacy laws. They told us that their system integrated easily with QuickBooks, what they did not say is you have to use a third-party API translator and pay $49 per month for it and that that translator probably does not comply with privacy laws. They also said integration with QuickBooks is easy, they did not say it only works with QuickBooks on-line and not QuickBooks desktop. They also did not explain that you need a programmer to make it work as the mapping is difficult and complicated. They said they would handle the data export from our old PMS to Cloudbeds, what they did not tell us is that if you have a server-based system and not a cloud based system you have to do the data export. They told us that transition Expedia from our existing system to their system happens almost immediately, then day of transition they say 3 days…3 days with no bookings. That is thousands in lost revenue. The transition process from our old system to CloudBeds was done with limited help from them and communicating with their customer support was awful and almost exclusively via e-mail. They have you watch some videos and to some light follow up, but it is hardly a cohesive transition program. There is more, but suffice it to say the entire experience was a

One of the biggest Pros is that we don't have to use any 3rd party software anymore. It all works perfectly together and we are happy that we don't have to switch between different solutions for our daily workflow.
It gives us full control over the business and a great overview of our daily operations. Since we started with Cloudbeds we increased our direct bookings and our revenue. Great software which we totally recommend for others.

Not available in German language.
We would love to work with a Mobile App.
No Accounting integration - we have to export all the data and upload it into our accounting software.

Excellent channel management - since we are working with Cloudbeds we never had an overbooking. It's fast and reliable.

Easy to Use Calendar - you can move reservations with one click.

Payment Processing is automatized and connected with Stripe.

We also automatized our Welcome and Goodbye Emails with Cloudbeds - increased our Guest Experience.

Invoicing could be more customizable - we currently use another software for accounting and invoicing.

A Mobile App would be super helpful to have it on our phone - it's mobile responsive but it's not very user-friendly.

Super lucid interface
Fantastic customer support (usual queries resolved in less than an hour)
Lot of useful reports and features like housekeeping and cash draw

Only if the software had a mobile application.

I like how incorporates everything that a hotel needs, booking, sales management, inventory management, reviews management as well as being able to control your own hotel in many ways, i been using this app for over 5 months and every single feature works well, planning and having them it’s vital for a correct organization of your hotel.

There are some features that works better outside the software ecosystem like the built in accounting, i didn’t use this and i think in might not be a key feature to the software.

Create a reservation and check out a guest

Reports and accounting. Balancing and occupancy reports

I was just changing the prices in 6 sites on my own. now its easier. nothing another channel manager wouldnt do.

constant bugs. the support instead of helping you out they just send you articles uppon articles

Easy to use and the connetion provide with defferent booking channel

I really like everything maybe the price for the othere service integration

Cloudbeds is fast and easy to use. The software saves me time and has many features that are growing my bookings. My hotel is now more productive and profitable than ever. Plus, they have amazing support! Cloudbeds gets a 10/10.

Hard to say what can be done to improve. The software seems to offer the best technology around. I went with the Cloubdeds Premier Package and get updated regularly that there are new or updated features available to me. It's good to know they don't stop innovating.

Our customers like the Booking Engine, and we like the integration with the sites like Booking.com and Expedia. We also like the variety of financial reports.

We really dislike the arrangement for Technical Support. There is NO option for immediate, live support. We cannot get a live person immediately for any support issue. We always have to submit an email request. We can request an urgent call back and sometimes it happens within a few hours and sometimes it is several hours later. We often have to go back and forth with multiple emails just to have the support rep or "coach" understand what we are talking about. We worried about this arrangement but took a chance.

I chose Cloudbeds because they integrated with [SENSITIVE CONTENT] and had a calendar that should have worked across all the channels.

Not only did the calendar not really work across the channels, but the software itself was ridiculously difficult to use. Extremely poor user interface. We required "help" with absolutely anything that was outside of perfectly typical (which was often), and would have to submit a ticket and wait (sometimes for days) to get that help.

Nothing is good. We did not like anything.

We wanted to use this softare to manage our small hostel with 28 beds.

We talked about the features that we will have with the plan that we were buying on the phone before buying.

They told us we will have 3 apps for free and shared inventory funcion is included.

After paying, we are told we need to pay extra for shared inventory and apps we talked that they said free is just integration of the app is free.

So We are informed in the begining wrong. We were thinking of two software to use, cloudbeds or Counter app. Counter app is half the price and comes these features with premium plan all included.

We wanted to cancel the membership, but look what they say, we can cancel but we do not refund.
So you cancel but take the money. Interesting. I never had this kind of issue in nowhere.

We are using just to save our money then we will cancel it for sure.

Easy to use and user friendly.Any non trained person can use it.It is so much like the easy calendar where we can view and manage the rooms for the guest simply by dragging it out.And mostly pricing the rooms are very much easier.Overall this software is made for professional or unprofessional personality as well.Try it and you will find it the best for use with ease.The team member are very supportive in the sense of billing support,technical help and they are real human behind this software.

Like least in this thing means there are no any software better than this software for hotel management.

It´s very intuitive and has a lot of functionalities.

Do not, I repeat, do not go for Cloudbeds if you are a property management company. They will try to convince you that they have all of the common day to day utilities of a channel manager/PMS. Unlike any other channel manager, the connection with booking is quite easy and done in a few minutes. For Cloudbeds, I basically needed to create a different booking account for each listing which is outrageous to say the least! I Have worked with 3 different platforms and probably had over 40 video calls with channel managers/PMS in the past and this was by far the worst experience I have had so far. Plus, I have paid for the onboarding and have not been entitled to any partial refund after finding out about hidden information given by the sales team.

Overall appearance and layout for a quick glance of bookings and the layers to find more detailed information.
The option to add additional services and costs to the room.
The Dashboard to view bookings due to come in on the day.
Email response to bookings by Cloudbeds

When amending bookings I dislike the automatic response to un assign room.
That you can't view set or larger periods of time on one screen in the calendar.
Rates and Availability / Base Rates - very long process to update system for each room category and changes in prices through high and low seasons.
Due to working in Indonesia and the time difference new booking don't appear in the Dashboard. If a booking was made after the reception closes but before midnight the reservation won't appear and we need to search for it to assign room and action booking.
Some processes such as split rooms or pricing per night can be slow and clunky.

What I like the most is that CloudBeds keeps me in control. You see, they offer the "back-end" features like the ability of my website to now take payments, and let customers pick dates and make reservations. But, unlike other sites, you STILL maintain complete control over who you decide to let come and stay in your property. When I was using the other site, I was being forced to take certain people and being pressured to not address issues when they arose. It made me feel like I was being pressured. With CloudBeds, they don't send you customers. Customers find you and you decide.

Nothing. There is nothing to complain about. It's great!

It´s easy to start with and easy to use. Simple and clear instructions. Nice and clear layout. It´s great that you can choose which add-ons you want and only pay for what you need. This is a great concept!

There are always some little functions that don´t work perfectly for my personal needs or the needed functions don´t always exist. But Cloudbeds is great at taking feedback and improving their services.

Cloudbeds is sophisticated and flexible, with every aspect of the system highly configurable. The functionality covers all of our day to day requirements & can handle unusual use cases. It also has integrations with distribution channels, payment providers, Zapier, a REST API for custom development and numerous others. This allows automation of much of what would otherwise be highly laborious tasks. I have seldom had to use it, but when I have their support has been responsive and very helpful.

Given the sophistication of the software, there is a steep learning curve initially, particularly with less technical front of house staff. However this is more than compensated for by the benefit once you are familiar with the system.

Easy to use, very complete. Well organized and flexible. They're always looking for ways to improve

Housekeeping module still needs a bit of working; reports also need improvement and the list of channels available could be higher. However they work all the time to improve so it's just a matter of time