eviivo Erfahrungen

Mit eurer Hilfe war es leicht zu integrieren und auch selbst weiter zu gestalten

Es gibt schon das eine oder andere was ich gerne geändert hätte. Das sind aber Feinheiten zur Erleichterung vom Alltag und wäre kompliziert zum hier schreiben

Ich kann nichts Positives berichten. Die Kenntisnahme zur Kündigung musste sehr energisch eingefordert werden.

Die Schulungen wurden über den Testmonat hinausgezögert, so dass der Folgevertrag griff. Das Aussteigen wird bei EVIIO nicht leicht gemacht!

Die Arbeit mit der Software ist super in der Handhabung. Im Dashboard sind alle einzelnen Positionen aufgeführt. Alles für eine reibungslose Arbeit.

Fällt uns nichts ein. Es ist alles von Seiten der Software gut durchdacht.

Übersichtlich der Buchungsmaske, Funktionen zur aus Wahl, Benutzerfreundlich

zu Umfangreich daher etwas schwierig zu Nutzen für nicht PC Kenner.
Auch die vorgegebenen Hilfefragen geben meist nicht die richtige Hilfestellung so das man immer Chatten muss.

Zu Anfang die einzelnen Berichte wie ausgestellte Rechnungen,Steueraufstellung,der gesamte Überblick,
so sauber und durchdacht-allerdings in manchen Bereichen auch schwer nachzuvollziehen.
Zum Beispiel müßte man bei großen Gruppenbuchungen auch nachträglich die Namen der einzelnen Gäste pro Zimmer eintragen können,da diese erst von den Firmen kommen,wenn die Buchung schon abgeschlossen ist.

Nein- einfach ist es auch heute noch nicht,und ich verstehe manche Gedankengänge im Buchungssystem nicht,obwohl es so einfach sein könnte.Man muß für einige Vorgänge soviel Schritte machen,damit das richtige Ergebnis herauskommt.

Die Einfachheit der Anwendung
Klare Berichte
Gute Handhabung
Zuverlässig
Übersichtlich

Der zu langsame Kundenservice
Vor allem an Wachenden

der Preis, mittlerweile der Support auch.

nicht mit allen Portalen Kompatibel bei den Beschreibungen und Bildern.

Ich möchte mich recht herzlich für die kompetente Hilfe von [GEVOELIGE INHOUD] - eviivo Support Team bedanken.
Er hat mir bei all meinen Problemen sehr proffesionell geholfen.
Weiter so 5 Sterne

Die Preiseingabefunktion ist umständlich.

Die Integration in unseren laufenden Betrieb hat gut funktioniert, jedoch muss man sich auch sorgfältig einarbeiten. Danach funktioniert alles sehr gut.

Kleine Funktionen fehlen oder sind nur über kleine Umwege zu erstellen (manche Gebühen für Zeiträume festlegen, Aufpreise für eine Nacht, etc)

Sehr einfache Handhabung, tolle Unterstützung.

Der App hat ein paar kleine (!) Fehler. Ist aber auch sehr einfach zu bedienen.

Leichte Handhabung, gut verständlich. Ideal für kleine Betriebe.

Mir hat alles gut gefallen. es gibt nichts zu beanstanden.

Optimale Möglikchkeiten für meinen Betrieb

es gibt nichts was mir nicht gefallen hat

The real time management of the planning and this whatever the origin of the reservation. The presence on many sites without having to intervene. A management tool of our tariffs easy to use

I do not use the billing tool because we had one before joining Eviivo. Everything suits me on the site of Eviivo and it is difficult to say what suits me the least.

Eviivo covers the majority of our use cases:

-Vacation rental reservation with individual home and property calendars
-Rate management with multiple seasons for 3+ years (clunky implementation)
-Venue calendar management
-OTA integration with all major platforms
-Quickbooks online integration for payment processing and accounting

They are also very open and welcomed my feedback and enhancement requests/suggestions.

A little challenging to configure for our unique business model, vacation homes and wedding venues on a private resort/estate, but overall really pleased. They started in the UK and are set up to support an international market including the US so there are features and terms that don’t really apply to our market. A US product manager would greatly benefit them. They also need to provide the option to configure some key details at a system global level vs at each property as we needed to repeat entering details individually for every home. We only have 8 homes right now but this could be a challenge for larger vacation home businesses. However, it’s relatively easy to navigate through these.

-Need centralized inbox within the application to handle all OTA communication and internal direct guest communication
-Can’t support group bookings with our vacation home model of unique calendars vs hotel room types
-Need calendar to show holidays for ease of rate setting
-Need e-sign capability for vacation rental contract agreement and allow attachments with reservations
-Need customized cleaning checklist
-Need damage communication and billing process beyond the pre-auth for the deposit

There were no redeeming qualities to this software.

This software was difficult to implement and use. Eviivo provided literally NO customer support, and they messed up our listings with OTA's..............erroneous pictures, descriptions, poor quality and size of photos, you name it, they did it wrong. We lost a 6-year, five-star listing on Bed & Breakfast .com along with four years of customer records. The transition from RezOvation to Eviivo cost us time, money, and 10% of our previous year's bookings, and gave us months of stress and worry. These people are incompetent and uncaring about customer needs.

Ease of use and features. I find Eviivo to be straight forward to use and set up and the support is excellent.

Reports are a but confusing to me but I probably just need to read more about them and understand which reports to print for what I need.

The Moon Dance On Boarding experience has been smooth, informative and rewarding thanks to JL and the professional, detailed, patient guidance and implementation provided! JL has given us alternate suggestions and, unique to our situation, solutions that have shown we are being treated as a valued customer and not just a task to be slotted into fixed solutions. In addition to JL's incredible service with On Boarding we have been very pleased with the quick (within the hour) assistance from Chat Help.
Dependable channel management to avoid those dreaded double bookings is of course important. However, the convenience of bringing everything to one dashboard is great. The time savings which we are now experiencing from automated payments and automated, customized emails with guests, is going to be huge! At Moon Dance we value our Life/Work balance, especially as we approach our seventies, so 40% to 60% time savings in some areas is very important to us.
Moon Dance is very pleased with the overall functionality and ease of use. We are also impressed that there seems to be a proven commitment to upgrades, added features and a new mobile app.

We don't have much to complain about.
We strongly recommend that you fully engage in the Eviivo University videos and Articles so that you can maximize the integration of your business with the Eviivo platform. The more you prepare and understand both about how you want your units to appear on OTAs and be described and what Eviivo can do and not do, the smoother the experience and the happier you will be with the product.
Pre-load your photos and logos and the descriptions for each unit/cabin ahead of the On Boarding and your will have a smoother experience.
The editing software within the email customization proved to be just as clunky and glitchy as it has been on a few other packages we have worked on in other businesses, but with patience and trial & error it fell into place. Definitely an area for future improvement.

I like that I can take credit card payments in the software and that I have more access to be able to change reservations as I need to and as guests requests.

I am waiting for the mobile app to be released. In that past I found the app pretty useless. I am really excited to see how user friendly the new app is.

I think I would like to be able to see the CVC number on credit cards once it is entered. there have been a few times that that card was not working and I needed to verify the information and it will not allow me to view the CVC number one entered.

I like that it managed by bookings on multiple OTA's

I found it difficult to use. The functions were not easy to find and making updates was confusing.

More user friendly than Webervations was, but the additional costs are adding up. At this point I am leaning towards moving to Airbnb only. Much simpler model, lower cost and they handle my state tax payments for me.

In addition to paying a fee to Eviivo, I have to pay fees to a third party provider to process credit card payments. Unlike Airbnb, I am responsible for collecting and paying state sales tax. Eviivo touts the ability to advertise my property on other sites such as Home Away, Agoda, etc...but the fees are exorbitant. I am a small business and cannot afford to give up 15% to 20% of my revenue, which I could have rented the same dates thru Airbnb for a much lower cost.

Easy to use, not complicated. Does not require a lot of IT skills

Not sure why Eviivo does not have its own 'merchant payment' system (i.e. FirstData).
It would be nice if we do not need to have a separate service provider for payment like FirstData.

Easy to use, simple to modify, cancel etc.

booking channel isn't well integrated, any changes you want to do from suite level don't really apply to booking channel. Have this issue from very beginning, long waiting time for fixtures and identifying the problems

The easy use was important for me and the continuing of records I had developed by using the software which eviivo took over.

nothing, I cannot say any negative word about this product. i am a completly satisfied customer. At 72 i need a lot of support when it comes to software.

Email sent in every morning about room status. Who is in the room, when they are going to leave, and who are going to arrive today.

Website is not mobile friendly, and there is no mobile application as well.

We have used eviivo since we started trading in 2010. Back then it was a PC-based product rather than web-based as it is now. Being web-based it has a zero footprint on our hardware, everyone gets the same view of the same data and updates to our room availability, and therefore updates to a potential guest's view and OTA's view of our room availability, are virtually instantaneous. That aspect is a critical feature, as indeed is the availability of access to the eviivo suite itself, and apart from the rare occasion of planned downtime, or a JCB digging through underground BT cables, we have otherwise never suffered a lack of access to the suite. It is also really easy to use (including the App version for mobile access) - certainly for the features we use, as I know there are a ton more of bells and whistles which we could tap into, but being only 7 rooms, the eviivo suite features we use at this price point are just perfect for us.

There is nothing for us to dislike. It does what it says on the tin. As for potential improvements, one thing I would really love to see is the ability to build and run bespoke reports. There are lots of canned reports to use, but sometimes there's just that little extra thing you need - but you can always ask their helpdesk