Gingr Erfahrungen

This software has allowed for things like automated email notifications, paperless operations, online reservation requests, and electronic report cards. We rewrote the whole thing from scratch when we migrated to Gingr. My staff and I love the convenient tipping option at checkout.

The electronic message will contain updates and reminders for many pets. Customers' attention spans are short, and they quickly lose interest after learning about a single pet. Our daily rate was easily converted to the Gingr overnight rate. The only other negative aspect of switching to Ginger is that I regret not making the switch sooner.

Being able to check in from anywhere is invaluable to me. The software is incredibly deep with a lot of settings and options etc.

Gingr is really glitchy. There’s constantly small things here and there that are issues or aren’t working correctly or whatever which is frustrating, especially considering what we pay per month.

We like the basic functionality and speed of use especially vs. software that sits on the hard drive. The portal is nice and out clients enjoy it.
The help articles for the basic set up and functionality are well done.

When there is a big issue outside of basic functionality the chat support is a waste of time. A typical chat takes about an hour just to get to the point that they kind f understand what your talking about.
For example my company Voxy Canine Camp recently reorganized and we opened a new merchant id account.
The back end sent me the wrong merchant id #. I Ofcourse did not know it was wrong and after an hour on chat the person had no idea what was the problem because they did not have access to all of the information. It's a week later and aim trying again and still having issues. After introducing myself and business name/ 30 min into chat the rep from Gingr asks me what company Im with,

Real problem solving should not be done by chat so this part of Gingr is horrible.
Horrible enough that we are looking into switching this winter.

All inclusive, multi-functional, customize-able, and intuitive.
You can become an expert by simply clicking around. The included staff training is very useful and effective. Customization is a 4/5, you can do almost anything you want within the confines of their general set up. The system is reliable and updates in the background with little to no impact on user experience.

The client portal isn't the most aesthetically pleasing and can be confusing at times. The customer support hours are stringent, and they lack a phone support option; but after you go live you need to contact support so infrequently it makes little impact. In my 5+ years working with their software I have needed to contact support maybe half a dozen times.
My one big issue is the implementation team. At a previous employer, that was in the process of opening a daycare, I knew more about their software than half the team helping. BUT if you have any technological literacy it shouldn't be that major of an issue, just annoying.

I like most that it's easy to use, serves for so many purposes in our Company such as booking Grooming Appointments, walk in services, daycare stays, daycare Evaluations, classes, and now we can use it in our multiple locations as well

The only cons lately have been inconsistent customer service with longer wait times, and the Phone Number search feature not working lately has made some booking over the phone take longer. Phone number search is usually our go to Customer look up. It leaves us with less room for error and less time on the phone with the customer for easier booking

User friendly, when we switched to this software the creators that also work in our industry were the owners. They were wonderful, then it got sold-twice.

The current owners are a credit card processing company and all they care about is cashing in on their fees. They have no empathy for business owners in our industry and they are failing fast. The software neglected to deduct credits off of packages for 2 days last month costing their clients thousands, anytime someone would post about this in their Facebook group it was deleted. How shady can you get?

High accuracy in dealing with appointments and sufficient experience to solve their clients’ problems.

I think their database needs continuous development and they need to increase the number of their employees.

Exciting new tool for pet owners. It simplifies processes, aids in time management, and facilitates client administration. Powerful and intuitive capabilities. The animal care sector makes extensive use of this dependable and crucial piece of equipment. It's something I'd recommend doing.

The steep learning curve needed to make full use of this program's capabilities and functionalities is a major drawback in my book. The interface is straightforward, however I needed some time to find the settings that worked best for me.

We've been using Gingr for close to five years, and it's become indispensable to our day-to-day operations. Chat support has generally been helpful, and both initial setup and subsequent use have been streamlined.

There are several bugs in Gingr. We pay a big penny every month, and it's aggravating because there are always minor problems or things that aren't operating as they should.

Application is easy to navigate. They have outstanding customer service, along with it they make your life easier with efficient appointment planning system.

I found the app to be too engaging because of it UI and also, some people might find it a little overwhelming because of the broad spectrum of functions available at disposal.

Our favorite part of Gingr is the ease of use along with outstanding customer service! We switched software after 8 years in business and a customer base of over 6000. It was an extremely scary thought since we were using the same software since day one. The prep did not happen in a day by any means but I will say Gingr has it laid out extremely well in a step by step "to-do list" that made it fool proof. Follow all the steps, watch and read the help articles and it will pay off when it comes time to transfer your information over. We were using not only a software that had ZERO customer support but also had limited reports and functions. Our customers LOVE that they can interact with the system, set up reservations and view their account on their own time. Every process in our day to day activities were streamlined saving us time and money immediately. Training our employees was simple and it was fun seeing how excited they were to dig deeper and explore new ways to do tasks. Our incoming phone calls have now been reduced, which was our hope, since the customers can do more on their own such as buying packages and making reservations. Lets talk ink and paper...the savings on this alone makes Gingr more then worth it. Also, the credit card system is outstanding along with the emailed report cards and receipts. I researched different software systems for 2 years and I definitely made the right choice with Gingr! If you are considering switching, look no further!

I know there is usually a down side when switching software. I waited to write this review for 4 days so that I could come up with something that would be helpful to let a new potential client know if considering Gingr. We have now been using Gingr for 2 months and I can not think of one thing that I like least about this software.

1. The customer service team!!
2. Ease of use
3. Multiple ways to do one thing like checking in pets
4. Uploading files, CC information stored securely
5. Color coded vaccination expiration icons
6. Marketing capabilities
7. Automatic emails to clients

1. The very small character limit on the Belongings box
2. Only one type of food allowed per feeding time (would love it if I could include both wet and dry food for all feedings!)
3. When printing 'Previous Balance' and 'Package Purchased' invoices, the client's name does not appear
4. I would like more reporting capability options on some of the Reports, like the ability to see all new clients who have completed a reservation within a specific date range; see how many returning pets have completed a reservation during a specific date range without having to subtract the pets who are still in house or the ability to remove all reservations checking out after a certain date when using the Future Revenue Generator
5. I would like the ability to change reservation dates for all pets in the same family at the same time instead of having to change each of their reservations separately

It's better than any other kennel software out there. There is nothing that tops it as far as I can see.

It's design is odd at times and not as user-friendly for our clients as it could be. But then I'm a graphic designer so I have a different perspective than most I presume. At first we got some complaints but we just put notes on how to use the software better, and we walk through our client who do have difficulty. But ideally, I would like more flexibility in the layout for our business,

There needs to be Quickbooks integration ASAP, but it sounds like its GIngr's top priority and we will wait for it.

Gingr does help organize information and tracks some of the important aspects of sales.

The software cannot be audited or adapted to fit specific needs for the client. Ex. Templates for confirmation e-mails or SMS text aren't flexible enough to personalize individual needs. Cannot track smaller aspects of pet care easily and clearly without jumping through a million hoops! Work with us Gingr and adapt to the needs of your clients!

I like the customization the most. You can customize emails, kennels, rooms or areas, and so much more. I also like the online reservation/account feature for customers, and our customers like it too. I like the automatic emailing of confirmations, receipts, vaccination reminders, and the marketing tools. I especially like the service and support team. They'll do anything they can to help you out in a timely manner. I love that the software is developed in the USA. :)

I hate to express negativity, but I wish there were more reports and that they were customizable. I wish more pages and forms were printable such as the customer and pet forms for our computer challenged friends. I'd like to see more flexibility in the pricing rules ie., adding a transaction fee for card users and an accruing interest on debtors (like credit card companies use for minimum payments...). I'm not really fond of the feature request system, but then again I'm not sure exactly how it works. It seems to be based on a "likes" popularity system? The more likes your request gets, the more likely it may be considered for development.? Idk, it might be the best method. I do know that everybody runs their kennels differently and Gingr can't implement every request made to them. Be advised, I'm still a rookie on this software... :)