Rezku POS Erfahrungen

Response on problems. The set up on the program was a little involved but manageable. Did allow for functions on a business that doesnt have a lot of variables.

Didn't like the fact that after listening to what i wanted, they kept sending me the wrong cc machine. Forward 30 days, i cancelled due to unforseen event, and they wouldnt refund anything. Will never use again.

Everything is wonderful with Rezku. Anytime I have an issue or problem they are there to help and answer questions.

The only problem I have is in the reports and exports, there is not a description for the reports. It's easy enough to click and view the report to see what it contains.

Rezku has the features necessary to build a complex menu for pizza restaurants.

Rezku is constantly evolving which to leads to growing pains.

I like that the Rezku team is proactive and works to ensure that updates are added and proven when given input about better features needed. Their support staff is top of the line and they make sure that all issues are promptly solved or given a workable alternative. The costs involved should not be overlooked, as they are extremely competitive compared to other POS platforms.

The customization of reports isn't as robust as some of the other systems, but it's certainly not crippling to effectively monitor the key metrics in day to day operations. With their focus on exceptional customer service and development, I can trust that they will incorporate more features as their customer base becomes more diverse.

Back office easy to maneuver for settling up menus. We can change prices and items on the fly without disrupting the service.

Printer prints chits for every transaction. We don't give sales chits to customers (except credit cards) so all we do all day is throw away sales chits. Be nice to turn it off for certain transactions.

They update and add new things all the time. Always willing to listen to what I want and try to figure out how to make it work.

Sometimes I feel like I'm limited in how I do things ie...inventory I want to put it in one way but it only allows for it to do another. Would rather have more control over it.

What I like best about Rezku is the fantastic customer support not once have I called Rezku support and not had the phone picked up in less than two rings and a very helpful representative walk me through any issues.

We call customer by number, so a very large ticket number printed on receipt would be a huge improvement. And when I say large I mean something about 1 inch tall at the bottom of the receipt with a circle around it.

Easy to use, setup and maintain. Best of all is the streamlined hardware.

Secondary system can be slow, connecting to host can get annoying at the worst times.

We have been so impressed with the reporting and timecard functions of this system! Easy to read, timely and the items you need to know most. More importantly, the customer service team is exceptional! No question or suggestion is too small and they answer the phone! If they don't have the answer they will find it. When you have a customer trying to check out and you need a solution they are there. Seconds feel like hours and the person who answers the phone gives you the solution. In three months we have never had a long hold time or unsatisfactory customer service experience. Rezku is continually evolving based on feedback from it's customers and improving the experience. We also chose Rezku because of their no long term commitment policy. They want to EARN your business. We refer them to everyone . If you are still doing it by hand you are crazy. Great and affordable for the "Little Guy"

We have not had any Cons with this system! It has been easy to use , cost effective and issues we have had have been on our end

Ease of use & ability to train others. I own an ice cream shop & most of my employees have no experience. The ability to show them an interface & have them competent within minutes is a huge time saver.

The cost of this compared to some of the other legacy systems I've used (aloha, squirrel) can't be beat either.

Easy to use & inexpensive is a great combo.

There are still a few software issues that come up. I'm assuming because it's still somewhat new. However, the tech support is first rate & the few issues that have come up were fixed immediately.

What we enjoyed the most is the customer service. We have used many different POS systems over the years and Rezku has the best and most reliable by far .

So far, nothing has been disappointing about the system.

Rezku offers a robust offline mode that allows my business to stay connected to our orders and our customers at all times. Our restaurant operates in an area with very little and unreliable internet service connection, and our other cloud-based POS system completely FAILED us in the past. Implementation was easy, and the customer service and tech staff have been easy to work with every step of the way.

The system is very easy to use. Customer support has been first rate, very helpful. Answer every time .

I like how it is easy to use and get started. I struggled with installation in the beginning but tech support was always there for me. They would really take the time to help me understand the hardware and software.

Depending on the size and layout of your restaurant, you may have to purchase a network kit to get everything to work properly. I wish the kit didn't cost so much.

Easy to set up. And the staff seemed nice

Customer care was terrible. Everything that was promised to me, was an additional charge, or I was told I would have to pay to develop it. I was told I could transfer my 25K in sold gift cards over....that was a lie. I had to use both the previous software and the Rezku. It was a nightmare and I paid thousands in CPA costs to clean up the mess.

Nothing. I can not think of one thing. .

The credit card system never working and cost me a ton of money

Rezku POS is so simple to use. I looked at reveal and touch bistro, Rezku was the winner.
They lowered our credit card processing rates.

New company. Not every feature yet but it seems like they are adding more stuff all the time.