RhinoFit Erfahrungen

The software is easy to use and allows for easy access for my clients. The learning process was quite easy and didn't require intense training.

I really enjoy this software but wish I had the ability to customize with an app. To be able to use my own branding will make this software perfect.

It is fairly easy to use compared to other software I have tried. This is important when getting other staff members to use it too.

There are a couple of things that I really wished it did like to be able to see/print out an itemized inventory report. I have put in a request for it but so far it has not been implemented and not sure if they intend to implement.
As well it does not do everything Mindbody does.

I find RhinoFit to be very helpful and gives me great control over managing my customers. customer service is superb!

At first, can be confusing but once you fiddle around in it, you get used to it. It is not near as complicated as all other customer management software I have used in the past!

Easy and limited but does not work well to keep everything recorded

Not able to get it to serve all my business and members need

When the software runs, it does the basics well. For a gym management system it does the basics well.

My members often complain about the app not working. They are unable to utilize the data features or reserve classes (which is hard on the coaches). The software has completely shut down before leaving me (the coach) with the ability to view the programmed workouts. I’ve learned to just take photos of all the workouts in case the software goes down again. On that particular occasion I immediately emailed RhinoFit, but got zero response.

There wasn’t much of anything that I liked

The customer service was horrible people are very rude. They don’t explain the software to you, they rushed through on boarding. When I signed up I was promised things that I never received. Their merchant that they partner with our horrible with bad rates and stupid fees that other merchant the accounts don’t have

Easy to use, and customer service is great.

So far no complaints. So far no complaints

The price can not be beat. I have worked with perfectmind and they are a nightmare to deal with. Rhinofit answers all my question at a timely manner.

That you have to manually go into a person profile, type in the product they are buying, figure out what the cost is before tax, then add the 8.25 tax, and then press another button to charge them with a debit/ credit card or a EFT.

Very easy to use compared to other softwares.
Good costumer service

Ability to customize the app. Some of the fixtures are limited and time consuming.
Sometimes hard to track statistics overall.

Easy to use and set up.
Allows for reservations
prints out tax and sales totals

-glitches often and have to refresh screen a lot to get latest updates for classes...at least 1-3 times per week members complain about this
-doesn't allow for classes to be changed in any way within a particular order...for instance have to manually put in change of instructors for a date range and if removed it removes the whole lot. (another huge issue)
-doesn't keep emails sent out in order to be able to look back on (this is a huge issue)
-wait lists aren't efficient enough...not everyone gets the notification
-advertised customer service 24/7 is not available 24/7
-no option to keep personal training appt's and invoicing...this would be a huge help
-need more reports for sales in particular categories

Price is very good. It works very well for what I need it to do.

I'd like to see a better user interface in schedule mode when viewing on the mobile device. Sometimes classes blocks look very small and it's hard to use it intuitively. I'd like to see more automated email options. Like for when someone finished their trial to have an email going automatically. Implementations of contracts when new members sign up. Also, I would like to see the ability to post different workouts for different classes on the same day. For example, when people click on CrossFit class they can see what workout we doing that and then display different workout for when they click for CrossFit lite.

It was really simple to set up. Even when you think you have a question, the answer is usually right in front of you.

Having been assured those charges only start after the aforementioned client/sales targets are met, I assumed I still would have time to build a client base before the charges began. What they don't tell you is that the "free until you reach X" policy doesn't really exist. The moment you get CC processing in order to build said clients, you have to pay. Customer service will effectively disappear if you have any complaints about it, so don't count on getting timely responses, either. That means you'll likely end up getting charged for a second month even if you're no longer using their software.

Their system also appears like a first year web dev student created it. Very "Microsoft Word" looking...and there's not much you can do to make it look any better. There was even an occurrence where the sign up form on my website was coded incorrectly and bits of code were visible on the form.

I strongly recommend taking your business elsewhere. There are other services that provide A LOT more value for about the same price point - some are even cheaper. And, from what I've experienced, other services don't con you into giving them your hard earned money.

Its easy to use and not over load with options that we don't use.

The app is lacking several features for our athletes to add addition workout information.

displaying classes. Signing in students. keeping track of people passes

Price. Can't see past passes that a person bought once it expires

Easy to use platform and the price is just amazing. They also recently added Door access entry which allows my business to run on its own.

I wish they could include a POS together with this software. This would allow me to just pay for one software fee than to pay for another software just to charge pos

It’s easy to use and implement. The rank system has been a great tool as well as the attendance tracking. I also have the ability to track my fitness client progress as well within the same software.

I don’t have anything that I like the least!

The price. With other services I felt like I would be paying g for features I didn’t want to use.

I wish I could pull up a list of members that haven’t checked in for a certain time period so I could reach out easily to those that might be MIA.

Ease of use, and I really like the Rhino.

It would be cool to link our workouts with the software, to keep customers interacting online.

Ease of use and price
Billing is useful
reports are good as well

-membership options are not flexible
-coupon codes don't end when they are supposed to
-asked a few times to have more graphic options for ranks...the only option is japanese and there are other arts
-need an option for billing people who sign in and not prepay (not new members)
-staff that better understands the software
-need to remove alumni students from who needs to get promoted for the month