RhinoFit Erfahrungen

Easy to use platform and the price is just amazing. They also recently added Door access entry which allows my business to run on its own.

I wish they could include a POS together with this software. This would allow me to just pay for one software fee than to pay for another software just to charge pos

I find RhinoFit to be very helpful and gives me great control over managing my customers. customer service is superb!

At first, can be confusing but once you fiddle around in it, you get used to it. It is not near as complicated as all other customer management software I have used in the past!

The price is the only pro. But at the lowest price in the industry, you get exactly what you pay for. Low price = Low quality

This service is terrible. Let me illustrate:
- They offer no historical reports of any of your membership or incomes
- You can't look back at any months and see billing
- Very limited automated actions, so you have to manually check who's paying bills every month
- Customer service is atrocious. I've lost count how many times I called with a question and no one answered. The times someone did answer, the representative frequently had no solution to my issue.
- And worst of all, they prebill. I cancelled my subscription on the last day of my billing cycle, but they said that they had already run my card and could not / would not issue any refund.
Seriously, I've used Zen Planner, Wodify, and Push Press before. I'd recommend any of these at they higher price over Rhino.

Easy to use, and customer service is great.

So far no complaints. So far no complaints

Price, customer service to above average.

Lack of default reports and too many clicks to get basic info

To complicated. To many tabs make day to day operations easier.

I like that I can enter information easily and that we can enter a payment profile. I like the numerous reports that are available and also that I can send out emails to the membership. I especially like that I can tailor who I send the emails out to, that it does not have to always be sent to everyone.

I dislike that if I start an email to the membership and have to leave the window, that I cannot save what I have already accomplished. I do not like that the sign in kiosk is more than a 1 step process. I do not like that I do not have a 'sidebar' window on my screen that shows all my signed in members as they sign in.

The price. With other services I felt like I would be paying g for features I didn’t want to use.

I wish I could pull up a list of members that haven’t checked in for a certain time period so I could reach out easily to those that might be MIA.

Easy to use
App integration
It helps us manage relatively well

I wish there was a feature to block off classes if they are not scheduled by a certain time.

I wish this app was integrated with Zapier for integration. It would be much eAsier for me to manage.

I wish that members where automatically active rather than having to go and change them from prospects to active this is really time consuming

Fitness ranking, Personal profile, Account management.

No Payment gate way in South Africa, My users have to be billed in US dollars the exchange rate is +-12 times the amount. SA has the world highest fitness revenue but NO software offers a payment gate way is our country. Paysafe ,paypal all can not assist us.
SA has Intesity that does not have as many features as Rhino Fit but dominate the sa market. Boxchamp also cross fit, Kick Fit will be the sales agents for your company if payment gateway can be resolved.

There wasn’t much of anything that I liked

The customer service was horrible people are very rude. They don’t explain the software to you, they rushed through on boarding. When I signed up I was promised things that I never received. Their merchant that they partner with our horrible with bad rates and stupid fees that other merchant the accounts don’t have

RhinoFit offers an array of features that make it easy to run a martial arts school. It is intuitive and easy to use. It is reasonably priced.

RhinoFit does not offer a branded app.

This software has helped us monitor our clients activities, accept and record client payments, allow our clients to book their classes, monitor reports and all other general day to day operations for our business. The pricing is also a great point of difference from other similar software available on the market.

We have problems with client payments from time to time with odd reasons for failed payments and it can be a real pain to try and track down the source of the problem. Personalisation of the app so it is more recognisable for our clients with our branding on it would be an awesome option to have available.

Response time of Customer service when we have an issue.

The look and lack of updating features. We were told features were coming last year and no updates were made. We also have constant issues with the app and website.

This is the first product (gym management) system I've used. I'm happy with it. It has features I have not used YET. Important to me is the customer service - I can reach someone and/or they respond to an email which they do with in the day or early the next day and that is greatly appreciated.

Wish there was an easier way to load workouts. The manual could use some work. I like to be able to find my answer in a manual before I reach out to someone.

The overall functionality for running this software platform helps me run my business, the reports are useful for tracking and projections.

1. The Calendar is terrible. Once to create a class it appears on the given days but the button/icon/tab representing the class is so small your finger cannot select it easily or enlarge it.
2. The financial management of a client is also very difficult due to delays of several days between debits processing. Failed payments are also hard to dicifer unless you jump across to Ezi debit and clarify if the payment has been successful or not, again due to delays appearing in Rhinofit. Sometimes it will say pending it has intact been declined or processed and the customer knows before I do. This may be time differences in banks in the AUS and the platform in the USA?
3. I need to be able to create memberships using one email, as I have children who don't manage their membership their parents do, and one email address is no allowed for multiple members, meaning if siblings join only one gets the email.
4. In Communications I cannot see the group emails I have sent to customers, unless I send it to myself and they sometimes don't appear in the individual customers communication section either!

The pricing is good. Website is concise but sometimes not clear. Easy to check people into class.

Not able to integrate into other calendar applications, and didn’t seem like they were wanting to integrate that at any time in the near future.
The process of financials are labor intensive. Lots of steps.
The steps to accept credit cards was arduous.

No features we really liked. Very poor software

Lots of broken links, poor functionality, financial reports were terrible

It’s easy to use and it has a lot of great features. The dashboard is laid out neatly. Each member has a dashboard that’s easy to understand.

Going back to recharge those who have a failed charged is confusing. The kiosk doesn’t give me an accepted sign when people pay for drop ins. I would like to know for sure if a payment went through

I like that the software keeps tracking simple. I do think it would be nice to customize the website integrations better along with adding better membership plans via Training vs Memberships.

The APP. That is the biggest complaint is the use of the app makes it very difficult for our members and trainers. Load times take far to long to make it a useful tool to get incoming members and change schedules.

the price. the software is very affordable but ease of use and functionality reflects the price

the functionality, data usage, app speed, ease of use

RhinoFit automates all the basic processes, most importantly the auto billing of my clients and management of their memberships. It does that reliably and simply. And it is very cost effective with no per client fees.

One on one booking and advanced metrics reporting could use some beefing up or customization. There are a few features with little documentation that look like they could be really cool, but I don't understand how to implement.

Navigation menu is on point.

Calendar is still a pain- Clients can't use Andriod Ap, Mobile site is cumbersome.

The integration with Ezidebit was one of my main considerations to purchase Rhinofit

Clunky and too rigid. For instance, deleting invoices in bulk (or accepting, changing etc), creating custom reports etc. There's a lot of functionality, but not the stuff I need.
Also the app is a bit heavyweight, and hard to use on mobiles. Painful, is how my members describe it.
There's some black magic going on in terms of the actual processing of payments that could do with more visibility (rejects, retries, etc)

I like the simplicity and the support. I found the program relatively intuitive throughout the set up process (although I have been using similar software for 2 years). Anytime I've encountered an issue the RhinoFit support team is just one call away and they have been more then helpful in answering my questions.

The app. Sometimes it is very slow when my clients want to access their schedules.