Linnworks Erfahrungen

I love the user interface and how it is so quick and easy to not only manage your product data and key information but also how it integrates with just about every major piece of software at the press of a button

The lack of SAP integration forces us to not use linnworks in its full capacity

At first, I liked the look and functionality of it. However, they could care less about having a good working relationship with you. They will continue to charge you if the software is not a good fit for you. I could not be more frustrated with poor service and responses. This has been the WORST experience thus far working with a software company.

Customer service is a joke. I have no clue who is in charge. The [sensitive content hidden] jumps in when I have an issue rather than the account rep who was assigned to me. They are slimy and have lied multiple times. They say they offer demand forecast but they do NOT. They said you can track sales per sku same day but they do not. There are so many bugs in this software. Not useful at all. You are much better off using your own spreadsheets to track inventory.

Serves as an integration between our legacy system and the ability to scale marketplace expansion.

Just getting to know the software, so difficult to say at this stage.

Linnworks has truly transformed the way I manage my e-commerce business. As an online seller with shops on eBay, Amazon, and Shopify, I needed a solution that could streamline my operations, and Linnworks was there.

Over the last 2 years I think they have been bought out and the prices are changing alot.

It's able to cope with any volume whatsoever. Any spike or high volume and this software can deal with it.

The pricing is high, can be difficult to tweak for some less technical-minded people. Much preferred the desktop version to the cloud.

Easy to set up and use. Proactive support. Low cost solution. Support many key sales channels OOTB.

Mapping skus by channel is clunky. Slow response on scheduled tasks. Occasionally unhelpful error messages. Clunky import and mapping via csv. Inventory control can create unexpected results at times.

It did do what it said on the tin... But it wasn't the nicest UI to use and needed some attention to get your head around how it all worked. It seemed the best out of the bunch of stock management.. Still had it's problems..

Didn't always sync stock and the software crashed a fair bit. the UI was horrible to use at times.. It wasn't so bad once you worked out what does what... But for a new user it's pretty nasty!

Really helped me get control of the warehouse

Hard to update product data in bulk. The training materials online are not well organised and lack structure meaning you are dependent on support which is not amazing

what I like most about linnworks works would be how easy the API integration into marketplace and shipping partners are. The software allows me to save time and expenses because it allows my marketplace to run in one place

what I like least about linnworks would be it can be a time consuming setting up your software up as well as on the expensive side

Centralize all our sales platforms.......

All fundamental improvement request are ignored. They release new functions update but these have bugs or design errors. Despiting reporting them and somehow confirmed, nothing has been done to fix them causing daily usage to be painful.

Excellent marketplace management, catalogue management and dispatch.

Weak points are reporting and warehouse management

Very easy to use, loads of different options to suite your self, customisable! Very little issues

There is minor things what we hate about the software the main one being labels some times print on a PDF instead of automatically going to the printer.

Vast integration to channels and easy to use. unlimited users and SKUs

A little expensive and tech tickets sometimes take time to be resolved.

integration to multiple channels was easy and seamless

Lack of customisation, we can't seem to make any individual changes

Inventory management and product listing

Some features got longer to develop for example images with extended properties for magento2 and shopify

It has most features and integrations which Sellbrite, Stockkonnect and Selics dont have.

Its server is slow and Support takes a lot time, its also goes expensive after certain order limits.

fairly easy to use.. nad then they hit you with a price rise once you have got used to the software

Raising the Prices by 350% and saying the majority of customers will pay less. Seeing as none of their prices have decreased they are lying saying that the majority will pay less as the majority will be small customers on the lowest price bracket.

it gives you so much visibility into inventory

takes some learning time but I think it all depends on how you have it set up.

Linnworks offers excellent multi channel stock control and order processing. In over 2 years of use we have not oversold a product over our 17 selling channels. Their customer support is very good and their prices are a fixed monthly amount which is great for accounting.

e-commerce is not a 'One Size Fits All' type of business, but Linnworks is adaptable and customisable and fits in perfectly with the way that we want to do things

Some of the documentation does need updating, and a bit more input into their forums would be good.