TrueCommerce EDI Solutions

4,3 (523)
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Software für elektronischen Datenaustausch (EDI - Electronic Data Interchange) und E-Commerce

Gesamtbewertung

4,3 /5
(523)
Preis-Leistungs-Verhältnis
4,0/5
Funktionen
4,1/5
Bedienkomfort
4,1/5
Kundenbetreuung
4,2/5

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523 Bewertungen

Margaret
Margaret
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

True Commerce's EDI is extremely reliable and accurate

Bewertet am 14.3.2018

They provide the most state of the art product that enables us to perform our accounting in a very...

They provide the most state of the art product that enables us to perform our accounting in a very streamlined manner. The ease of use and the reliability of the product makes our job easier
All our needs are being met.

Vorteile

We have had a small number of issues with the data transfers over the past 5 years. It appears that the only time we have issues is when Quickbooks does an update and we have to get our IT involved to get the issues resolved

Sylvia
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Always glitches

Bewertet am 14.8.2019

The real benefit is in the time and frustration savings of entering orders and ASN's by hand

The real benefit is in the time and frustration savings of entering orders and ASN's by hand

Vorteile

Ease of use, the importing of hundreds of orders has saved us mega time

Nachteile

very hard to integrate the mapping, this should be able to be done by an individual. I shouln't have to hire a professional ant rediculous hourly rates

In Betracht gezogene Alternativen

SPS Commerce

Warum TrueCommerce EDI Solutions gewählt wurde

SPS was not compatible with our old Navision system which we have now upgraded

Gründe für den Wechsel zu TrueCommerce EDI Solutions

Price
Michael
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Worst customer service I've ever experienced

Bewertet am 25.2.2022

automation of order processing. I purchased their Transaction manager as well as their Pack and...

automation of order processing. I purchased their Transaction manager as well as their Pack and Ship software.

Vorteile

I love the software when it works. However setting up the system and fixing any issues is near to impossible. Their support department is split into multiple departments, so if you call in no one can actually help you because "thats not their department". As a user I know more information about their system then most of their customer service reps that answer the phone (which is not much). Sales reps over sell their quality of customer service and give false information about how easy integration is. I dont mind running into issues, thats expected with software. But the lack of help you get when something does go wrong is brutal. They have one or 2 people on the team that actually know how to help and if you get in touch with them KEEP THIER DIRECT CONTACT INFO!

Nachteile

customer service and integration specialists. It took over a year to integrate their "pre built connections", like amazon seller central, walmart marketpalce, and shopify. Once I signed the contract to start implementation in May 2020, it took 4 months for a rep to actually reach out and begin the project. I told them i had a deadline of November 2020 to be fully integrated...that did not happen. Fast forward to Nov. 2021 I finally have my trading partners set up but not all of them are complete. Integration team has stopped following up with me.

Ginger
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Wöchentlich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

TrueCommerce is GRRREAT!

Bewertet am 12.11.2024

First time user and have had easy transition to learn the system

First time user and have had easy transition to learn the system

Vorteile

Very user friendly and great customer support when needed

Nachteile

No cons that I can think of at this time.

Faiza
Gesamtbewertung
  • Branche: Lagerung
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Di Central Consumer Review

Bewertet am 5.12.2019

2) Lead time for implementing UK retailers
3) EDIFACT Mapping
4) Sometimes a lot of resources and...

2) Lead time for implementing UK retailers
3) EDIFACT Mapping
4) Sometimes a lot of resources and time is spent in explaining things to di central team in order to get things done

Vorteile

1) DiWeb turnaround feature is easy to use and understand
2) Customer Support mostly is very responsive
3) Maps customization for US X12 retailers is also great
4) Option to hold data in draft mode is also available
5) Option to print Packing Slip and GS1-128 label is also available

Nachteile

not much that I can think of at the moment.

In Betracht gezogene Alternativen

SPS Commerce

Gründe für den Wechsel zu TrueCommerce EDI Solutions

This was to implement dropship retailers that are setup via Commerce Hub
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Medizinische Geräte
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Ain't the True Commerce I once knew

Bewertet am 2.11.2021

They are the very BEST is sending bills for services that they never provided, and the worst to get...

They are the very BEST is sending bills for services that they never provided, and the worst to get you on board.
If I had the choice/opportunity, I would dump them in a heartbeat.

Vorteile

It is SUPPOSED to be "seamless" from EDI to ERP
and it might be IF you can get TC to actually take the time to make it work

Nachteile

While in theory the software IS good, the lack of co-operation, concern, care, service, from True Commerce is abhorrent. I'm over 8 months from signing on an not a single partner is working anywhere near acceptable level.

In Betracht gezogene Alternativen

SPS Commerce

Gründe für den Wechsel zu TrueCommerce EDI Solutions

I knew them to be a much better service company. very attentive and quick turnaround. Little did I know what a metamorphosis True Commerce has gone through in the last few years. From god to bad, and from bad to worse. They have very little to go to get from worse to worst.
Erin
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

A solid, upfront, and useable solution!

Bewertet am 14.8.2019

Vorteile

Their many E-learning videos and other resources on navigating their EDI solution.

Nachteile

The second time we needed to add a partner, the customer service was completely unhelpful. This second partner was a completely different set-up from the first, and while our first set-up was so helpful to the point of practically doing the work for us, it made it very difficult when the second time around our customer service rep expected us to know and understand set-up details of EDI. We were given the bare minimum in service.

In Betracht gezogene Alternativen

SPS Commerce

Gründe für den Wechsel zu TrueCommerce EDI Solutions

The sales rep was very upfront about our costs, and helped us understand the figures of doing business with TrueCommerce. It was ultimately a really good fit.
Pauline
Gesamtbewertung
  • Branche: Lagerung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Good to Great Product

Bewertet am 21.8.2019

The integration between True Commerce and our Accounting Package - NetSuite. Not having to manually...

The integration between True Commerce and our Accounting Package - NetSuite. Not having to manually enter Sales Orders/Customer PO's is a massive time saver along with not having to manually create an ASN.
Again, Customer Support - fabulous

Vorteile

Ease of use. Somewhat intuitive. Customer Support is outstanding.

Nachteile

Still glitches with printing UCC labels. That is a bit frustrating.

Randy
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Simplified order management

Bewertet am 21.8.2019

It's helped automate my entire business. Orders are received quicker and get out to the shipping...

It's helped automate my entire business. Orders are received quicker and get out to the shipping floor quicker. Invoices and tracking are sent out automatically.

Vorteile

It's ability to find different solutions for each customer. It's not necessarily a plug and play program. Can save you a ton of time and money.

Nachteile

The interface can sometimes be hard to navigate compared to older versions but I still get done what needs to be done.

In Betracht gezogene Alternativen

SPS Commerce

Gründe für den Wechsel zu TrueCommerce EDI Solutions

Customer service. Great people to work with. Knowledgeable and pleasant. A great partner.
Kevin
Gesamtbewertung
  • Branche: Unterhaltungselektronik
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

DiCentral Web Forms, Integration and Support

Bewertet am 2.4.2020

Very positive experience so far. NOCO has been partnered with DiCentral for a little over a year...

Very positive experience so far. NOCO has been partnered with DiCentral for a little over a year and we have been able to add more than 10 trading partners to the system, 4 of which will be integrated with our ERP.

Vorteile

Easy to use, integrates with SAP ByDesign, connections to many trading partners already exist so there is less time getting set up with new customers for our company.

Nachteile

Takes a little time to get used to the navigation screens.

Antwort von TrueCommerce

Thank you Kevin for taking the time to review DiCentral. Appreciate your feedback and all the details you provided.

Tom
Gesamtbewertung
  • Branche: Großhandel
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

EDI Integration

Bewertet am 29.8.2019

We are having a very good experience of automating functions that have greatly reduced man hours in...

We are having a very good experience of automating functions that have greatly reduced man hours in two functions, invoicing and generating shipping tags.

Vorteile

I like that we can automate our transactions with other software such as Quickbooks and UPS/Fedex

Nachteile

Every customer of ours has different requirements for their EDI

Bob
Gesamtbewertung
  • Branche: Lebensmittelproduktion
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Bob Review

Bewertet am 14.2.2024

Very positive. The solution works very well for our users.

Very positive. The solution works very well for our users.

Vorteile

Ease of use - Good reporting features -

Nachteile

I had a problem with support when trying to get an issue resolved. Took far longer than it should have.

Jennifer
Gesamtbewertung
  • Branche: Einzelhandel
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Monatlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Always solve the problem

Bewertet am 13.11.2024

Everyone that I've spoken to is always helpful and is able to fix whatever problems we're having.

Everyone that I've spoken to is always helpful and is able to fix whatever problems we're having.

Vorteile

Whatever problem I'm calling about, they always have a fix for it.

Nachteile

I don't have any cons. They always solve any issues we're experiencing.

Rebecca
Gesamtbewertung
  • Branche: Großhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I have had the best 4 years of partnership with True Commerce... With many more years to come!

Bewertet am 31.5.2017

This software has helped our company become more efficient with our daily tasks. Also, we are able...

This software has helped our company become more efficient with our daily tasks. Also, we are able to meet each of our Trading Partner requirements through True Commerce.
Personally, True Commerce has helped me become knowledgeable and confident about EDI and its ability to help our company grow and become for efficient.

Vorteile

I called True Commerce knowing very little about EDI. My task was to find a new EDI solution that was going to work best for our new ERP software. From the moment I heard "Hello" my experience has been more than the 5 star rating.
I can list many things that are great at True Commerce. Their team in wonderful.
Immediately I felt at ease because everybody talked my language and never used jargon or talked over my head. I never felt uncomfortable for not knowing about the topic. I have worked with multiple people from sales, integration, technical support and marketing and everyone provides the best positive energy and assistance.
I also love their software application. Through the integration process I was empowered to learn the software so that I could make edits and changes as needed. Before True Commerce I would have to call in to our EDI vendor for every error or challenge. It would sometimes take hours or even a day or two to get our application fixed. This stopped our business from running. Now, with True Commerce, I have been able to identify the errors and fix some of them myself. I have made the fix in minutes versus waiting for tech support. However, if I do need tech support, I can call True Commerce and have assistance in minutes.
I look back at the past 4 years of our partnership and it amazes me how much they have taught me. My company is now reviewing new ways that EDI can help our company. They are a great company. A great choice!

David
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

A winning partnership

Bewertet am 21.8.2019

We wanted a solution that was better integrated with our software, much faster, simpler and cheaper...

We wanted a solution that was better integrated with our software, much faster, simpler and cheaper to launch new trading partners. We found that a typical partner is up and running at a fraction of the previous time and cost with very little effort and rare to never do we require actual code changes.

Vorteile

There's a great deal of consistency in this product and in the company which is gravely important when dealing with a plethora of trading partners with diverse requirements.

Nachteile

There is a trade-off between great working software and feature rich capabilities. In this I found that it does 90% of what we need it to do well and then 10% it handles in a round about way that in order to make it work would be a tremendously costly undertaking.

Vilia
Gesamtbewertung
  • Branche: Bekleidung & Mode
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Weiterempfehlungsquote 7.0 /10

Used to be great but now not so sure

Bewertet am 5.9.2019

Started out strong. Seems high turnover of technical support, integration specialists and...

Started out strong. Seems high turnover of technical support, integration specialists and programmers may have caused issues where clear mistakes have been made on multiple occasions causing rejected documents and chargebacks from our partners.

Vorteile

I like that you purchase the partner plug-in and never pay again for any updates made by said partner. Also, the ability to integrate with SAP.

Nachteile

That over the last few years it seems that the updates being made to partner plug-ins have caused us chargebacks and I no longer feel confident in the validity of the documents we are sending out to our partners. Now I have to carefully scrutinize every change notice to make sure something hasn't been done that will cause a rejected document and subsequent chargeback (i.e. making a previously mandatory field optional when it really is mandatory...at least for us). EDI management has now become far more time consuming and frustrating.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Großhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Good Service Provider, but improvements are needed

Bewertet am 16.11.2018

Overall it's positive and I find the majority of their CS reps professional and responsive. There...

Overall it's positive and I find the majority of their CS reps professional and responsive. There are times though that like most service providers these days, DiCentral has outsourced live CS out of the country. That unfortunately, creates difficulties in communicating with reps who may have a very heavy accent, or who may not grasp the intricacies American English

Vorteile

It's relatively easy to navigate. The screens are pretty well laid out and the data has always shown to be accurate.

Nachteile

There are times when exporting a large number of PO's from a major department store who sends over PO's for each door, and you want to check your data, it can take an exceptionally long time to get that data out of DiCentral.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Lebensmittelproduktion
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

TrueCommerce EDI Solutions

Bewertet am 14.8.2019

Overall we have had a good working relationship with TrueCommerce. We continue to have calls with...

Overall we have had a good working relationship with TrueCommerce. We continue to have calls with our account rep and we feel this relationship will continue to grow.

Vorteile

We are able to receive orders fast from our customers as well as invoice them to be paid. The availability of reports is top notch as well. Everything I need is always available as well as quality customer support.

Nachteile

More notice when something as not been acknowledged. A separate area as it seems all these are mixed in with our orders and sometimes get over looked.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Konsumgüter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

TrueCommerce takes the complications of EDI and simplifies it.

Bewertet am 16.1.2018

Vorteile

The best thing about TrueCommerce is their support. You are never on your own. If you run into a snag or are uncertain of how to proceed, customer service is only a phone call away.

Nachteile

Once you understand how it works, TrueCommerce is fairly straightforward. However, onboarding resources could be highlighted and made more readily available to jumpstart your step into the EDI world.

Theresa
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Excellent Customer Service and Features

Bewertet am 5.9.2019

We have been able to streamline our process to save time and prevent errors.

We have been able to streamline our process to save time and prevent errors.

Vorteile

Setup is easily facilitated. The software is very user friendly and accommodates many of our needs, such as converting case pack quantities to eaches in our system. Whenever we might have an issue or question, the customer service is very responsive. It is web-based, and therefore available on any desktop.

Nachteile

The formatting of POs can be a little clunky, with many blank areas wasted. However, I believe our trading partners determine this format.

In Betracht gezogene Alternativen

SPS Commerce

Gründe für den Wechsel zu TrueCommerce EDI Solutions

I was not involved in that decision.
Verifizierter Rezensent
Gesamtbewertung
  • Branche: Chemikalien
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Review as vendor receiving data from customer

Bewertet am 16.11.2018

Vorteile

We receive regulary maintenance notification, with scheduled mainteance outside of regular operation hour, which is good to keep system up to date without making process down.

Nachteile

It would be good to be able to specify that if the maintenance is not in a specific range of time, that we don't wan't those notifications.

Eric
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Exceptional EDI package

Bewertet am 19.9.2017

Being able to trade EDI purchase orders, Advance Ship Notifications, Invoices, and a few other misc...

Being able to trade EDI purchase orders, Advance Ship Notifications, Invoices, and a few other misc documents with over 60 different EDI trading partners. Previously we were spending many hundreds of hours per year trying to maintain EDI maps ourselves, and TrueCommerce has taken that load completely off of us.

Vorteile

HighJump/TrueCommerce has already made the connection and EDI mapping to many hundreds of EDI trading partners and they maintain the EDI maps so we do not need to worry about trading partner EDI map changes.

Nachteile

TrueCommerce has an automation component called Scheduler, that works wonderfully if you have less than 500 documents per half hour. Above that amount Scheduler sometimes has issues, but 500 per half hour is an immense amount of POs, and the system always works if you export POs by hand (which only takes a few seconds to initiate). Overall, this is a very minor dislike, and won't affect 99.9% of customers.

Howie
Gesamtbewertung
  • Branche: Großhandel
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Terrible Support - Find an Alternaitve

Bewertet am 1.9.2022

It has been nearly 14 months and we have yet to conduct a single live transaction yet they have...

It has been nearly 14 months and we have yet to conduct a single live transaction yet they have been billing use monthly for subscription. Several of the people assigned to our account have left their organization in the middle making things worse. Emails often got unanswered, and this is true with many of the employees I have worked with. A session to troubleshoot a problem is often scheduled 2-3 weeks in the future due to poor staffing.

Vorteile

The one good thing about TrueCommerce is that there are very few other options out there for EDI so you may be forced into this decision.

Nachteile

The software requires support from them to work and they are severely understaffed and unable to provide the support you will need.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Pharmazeutika
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

Current Customer & not impressed

Bewertet am 25.2.2019

Vorteile

when the software runs it's fine. Not the newest or most up to date software.

Nachteile

Support is probably the worst. consistently disappointing service. Once you are a customer...quality of the service degrades.

TAMMY
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great entry point for those new to EDI

Bewertet am 4.9.2019

The software basics are very good, user interface is very good. Setup for a new customer is not...

The software basics are very good, user interface is very good. Setup for a new customer is not timely, and tech support for complicated import/export can take weeks to resolve.
I would recommend this for small business/new to EDI, but perhaps not for those with more complicated needs.
It is a good value for what you get.

Vorteile

TrueCommerce is an easy entry point for those new to EDI - the software is easy to administer, and easy for daily users. Tech support is pretty good. TrueCommerce can handle more complicated situations, and import/export to any ERP or accounting software.

Nachteile

If you don't use the basic turn-around, or Sage ERP, then you will have to use their tech to set up the export/import. Turn-around time for those projects, while not bad as tech support goes, it is not good enough for your customers! This is a source of frustration.
Their setup team is even slower than tech support.