Fleet Complete Erfahrungen

Simple dashboard to get all the info you need

Nothing. Product work as it should. Very happy

I do like the software if it were fully and properly functionable however it is not... we have been with FC since may of 2019 and have had unbelievable issues. IFTA reporting issues. non working cameras, not properly tracking drivers with trucks, ODM reporting issues, other reporting issues. all issues have been sent to support over and over again and they never get fixed. at this point I feel like we were sold a faulty product. amongst things not working we got stuck paying for features that don't work or that are not of use to us. the people I work with directly that are assigned to my account are great but whomever they send higher up support tickets to seem to not know their own product or how to fix it. this switch to your software has been a major headache and has made my job very difficult on a daily level.

same as above, also it is very much so a hassle to have to use a different app for all the functions. due to this specifically (since we were not told they were all on different apps) we will be and have cut out a lot that we were wanting. having to use any different apps multiple times per day is not convenient for any driver.

we do enjoy the ability to run various in depth reports . The interface is simple, and easy to use.

i would like to see the vehicle location update a bit more real time. At times when live tracking or archive tracking vehicles' locations the gaps are a bit large.

The ability to label vehicles and drivers as needed is very convenient. Tracking vehicles on map is easy.

Reports are not as customizable as needed. Would like to be able to get daily timecard report without additional effort.

Knowing where my trucks are at all times

The system is not as user friendly as I would like. We have issues with our GPS units powering on and off in the trucks.

This software gets you all the features and functions of the biggest GPS providers. The app is getting better and better.

At the time I was using it, it was not web-based and required a program to run. All the bell and whistles cluttered the use. GPS can do a lot, but we really only need it to see where a vehicle is or was. Very little need for features like Geo-Fencing.

PM reminders are great. Reports which inform you of how the fleet is being driven, Idle times etc...

A little finicky on the web based app. Not super easy to navigate to certain functions

Cloud based unlimited and automatic 24 hours by 7 Days a week

Interface a little difficult to navigate

I've used several fleet tracking softwares throughout the years and I've had issues with the complexities of the interface for users with smaller fleets. I find Fleet Complete to be the easiest to understand and even customize.

The customer support could be better. We have issues with one of our devices system went down. It took several phone calls and emails to get tech support to submit an actual ticket to get a technician to install a new device. We did receive a credit for the months it did not work.

The software seemed to work OK when and only when the GPS tracking units transmitted data correctly.....which was not often.

Software was OK, we had major issues with the GPS hardware installed in our fleet. The technical team admitted that they sold me an inferior, alpha product but would be happy to upgrade my fleet to the new units free of charge.....then they never contacted me. Poor product...Poor customer service. The 35 GPS units they sold me are now being used as very expensive paper weights. I am now contracted with another fleet tracking service that actually works.

Still trying to find a silver lining in the product.

When I talked with AT&T Representative and they pushed me over to Fleet Complete, representative., our representative was very responsive and guaranteed their devices would work on our fleet for tracking location and maintenance intervals. After the sale and several issues, she has not been in contact and continues to avoid getting the issues resolved. Had to rate the software when I was lied to and it isn't providing the service as advertised.

The idea is great, and if it would work with a minumum of service, it would be grat.

It simply doesn't work. there are holes in registration of driving, some tours are registered others not. Support in unreachable. I used 2 hours to try to reach them today.

Since we use Fleet complete we have peace on mind, we can see exactly where is each of our unit with out the necesity to call the driver, we can see the driver performance and everything is just one click away.

Everything is awesome, the devices are made with a good quality and the signal is great

Allows us to track where the staff has been.

lag time on finding trucks and staff. Reporting structure and not very user friendly. We anticipated more up to date information.

Being able to keep track of our techs while they are on the road. It's easy to assist customers with estimated arrival times if we know where the techs are located.

Sometimes it seems to take a while to update.

There is nothing good I can say about this company. They will not let you out of your contract even though they do not hold up there end of the contract. When trying to get out of the contract since the system wasn't working properly I got the run around. They put me in touch with four different people. They also told me they would contact me in 48 hours but after a week of waiting I had to contact them.

Was mislead by the rep that it tracks in real time. The devices don't even track my trucks. Very unreliable. I've used other GPS systems that are MUCH more reliable.

It is quick and easy to use. Able to find truck easily and know exactly where it is and when. Updates quickly.

I don't have any Cons it is a great product

This software gives me a realtime visual on where our assets are located. Knowing where our trucks or machinery are located helps me plan and coordinate our daily routes/jobs for employees. In emergency cases, knowing where everything is at the touch of a button is very crucial.

No complaints as of now! We do not utilize this software to its full potential, so I'm looking forward to going more in depth as to what it is capable of.

It covers most of what we need well and the people at Fleet are great to work with. Auto dispatch to mobile devices helps cut down the 'noise' in the office by eliminating about half our phones calls compared to before using an auto dispatch.

There is some choppiness to data entry that could be made smoother, military time is not available and that would speed up data entry a lot. Also they have some glitches in the system that can be frustrating but it seems they are working diligently to correct them. We used their earlier version of Courier Complete for 10 years, that system was excellent and I'm sure this newer version will get there eventually too.