Point of Rental Software Erfahrungen

Point of Rental Software
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148 Bewertungen

- Täglich für Mehr als 2 Jahre genutzt
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Been using it a few years, really helped us to modernize
Bewertet am 6.11.2017
Vorteile
Ease of use and ability to understand it is fairly easy. The set up is very user friendly, even our oldest employee has found it easy to use.
Nachteile
Communication bewteen multiple stores can be improved. Sometimes when calling in for support I feel they aren't as trained as they could be.
Antwort von Point of Rental Software
Thank you for providing that feedback, Arden. We'll get the new support staff spun up quickly on the software and get you back to the level of knowledgeable service you expect from Point of Rental. Thanks for being a part of the POR family!
- Branche: Maschinerie
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Point of Rental for the Equipment Rental Industry
Bewertet am 23.5.2023
Overall, our experience has been very positive. We have had our own growing pains as a company,...
Overall, our experience has been very positive. We have had our own growing pains as a company, and POR has stuck with us through it all, adapting our software modules as our own needs have changed. While there are a few things we would like to see function differently/better, overall, it is a great software program at a great value and they truly understand the equipment rental industry.
Vorteile
LOVE that the program is Windows based and overall easy to use. Many features have been updated and added and the ongoing updates following customer input and feedback are extremely helpful. Being able to utilize the program in a "training mode" is also key when bringing on new personnel.
Nachteile
Point of Rental has experienced tremendous growth in the last few years. When we first acquired the software, calling in for support was no issue, and a person always answered the phone. Now, calling in for support takes you to a switchboard and you often have to leave a message and wait for a reply, and due to the growth, it sometimes takes lengthy time to get the right support person to help resolve your issue.
Antwort von Point of Rental Software
Hey Andrea! We're glad you like the updates; it's a big deal to us to always be implementing y'all's ideas into the software.
We're also working on making scalable support solutions - more knowledge base articles, video tutorials in uLearn, full training courses. Our goal is that when you do need to contact us, it'll be easier to get ahold of someone who can help you quickly. If it's ever taking what feels like too long to get assistance, you can email me or message our FB page and we'll help you escalate (or at least let you know why it's taking so long).
-Brian
P.S. I hear we're still using my voice on the phone tree, so I apologize for that as well. =)
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
feedback
Bewertet am 30.5.2023
Overall the system works and is a good system for rentals.
Overall the system works and is a good system for rentals.
Vorteile
Overall it is a good system. Has some good functions that help.
Nachteile
Overall Speed, crashes, printing problems that happen daily with no fixes, or solutions.
Antwort von Point of Rental Software
Hey Eric, we're glad that overall you think Point of Rental is a good system. The crashing and printing problems shouldn't be happening. Can you email me with some more information so I can pass along your contact info to our management team and hopefully we can get you the smooth, easy-to-use experience we pride ourselves on?
-Brian
- Branche: Sicherheit & Untersuchungen
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Point of Rental
Bewertet am 4.12.2023
We wanted to use point of rental as our first rental management software. The first couple meetings...
We wanted to use point of rental as our first rental management software. The first couple meetings were great and it seemed like a no brainer to go with them. After we paid and had our implementation team import all of our data, it was then up to us to figure it out. I felt like there was no support on using the software in our day to day business.
Vorteile
The user interface operated very smooth, and was overall a quick product.
Nachteile
Their customer service aspect. It was impossible to get ahold of anyone, and issues usually took 1-2 weeks to get resolved.
Antwort von Point of Rental Software
Hey Cameron, thanks for sharing your feedback; we appreciate the time you took to express your concerns. We're genuinely sorry to hear that your experience with our product fell short of your expectations.
In the year since you've stopped using the product, we have addressed our support challenges with several different organizational and technological solutions which have sped up our response time and helped prevent cases from falling through the cracks; perhaps it's time for another look?
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
6 Months on the Job
Bewertet am 30.5.2023
POR can be very slow and tedious to work with at times, and down right aggravating when File...
POR can be very slow and tedious to work with at times, and down right aggravating when File Maintenance decides to stop working in the middle of doing inventory with it. It's not hard to use but there are a lot of areas where steps could be cut down. We currently don't have cloud but are looking into using it, hopefully some of this is fixed with that upgrade to the system. I do know that there are several benefits to making that change that will make inventory much quicker.
Vorteile
"Items for Vendor" is very helpful once we understood properly how the function works with the min/max order in File Maintenance. The system is fairly simple once you understand how certain features are supposed to function.
Nachteile
A big part of my job is managing inventory and it is very easy for inventory to be off when it becomes a 4-5 step process to pull items from stock on contracts after receiving from a PO. It would be nice if there were a feature to pull directly after receiving instead of having to open a contract and manually pull items. Its a simple step but can be easily missed when there are a lot of parts coming in for several different contracts.
Antwort von Point of Rental Software
Hey Ashley, we're glad you're able to find ways to use more of the features available in Point of Rental! I'm not sure which specific processes you're talking about; can you email me and we'll figure out if it's best to contact support (this is something that is resolved by having someone explain how it's supposed to be done) or use uInnovate (this is something that can and should be made easier for you)? Thanks again! =)
-Brian
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Just my opinion!
Bewertet am 8.6.2023
Overall, this is a good program, easy to use, easy to learn and quite accurate where accuracy is...
Overall, this is a good program, easy to use, easy to learn and quite accurate where accuracy is needed.
Vorteile
I like the ease of use. Easy to train people to use. Really like the support when it's needed.
Nachteile
In inventory and some other features, it would be nice to be able to customize the screens a bit more for managability.
Antwort von Point of Rental Software
Thanks for the review, Bud! We're glad you're enjoying the software. =)
-Brian
- Branche: Maschinerie
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Great Operating System
Bewertet am 23.5.2023
Vorteile
The many features of POR keep everything at your fingertips which is very useful in a busy rental equipment company.
Nachteile
I wish there was a class specifically for building reports. I have yet to figure out how to do this. I have been to two of the yearly conventions in hopes of this.
Antwort von Point of Rental Software
Hi Becky! We're glad you find the software beneficial! I've forwarded your comment on a class about building reports to our L&D team and our IC class-building committee; I know there are a lot of different requests for content, but hopefully you'll see something soon!
-Brian
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Point of Rental - the future of hire software
Bewertet am 23.5.2023
It has been great, it has really allowed us to track all of our equipment and ensure we are billing...
It has been great, it has really allowed us to track all of our equipment and ensure we are billing our customers correctly, whilst managing a P&L & customer pipeline.
Vorteile
Very easy to use, and if there are any problems, the customer support team are always on hand to assist.
Nachteile
Would be good if this was a cloud based system.
Antwort von Point of Rental Software
Anthony, thanks for the review! We do have cloud-based options if that's something that's important to you. Just send me an email and I'll get you to someone that can let you know what that would look like for you.
-Brian
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Long time user
Bewertet am 23.5.2023
Just dealing with the software that I own, it's great. I've used the software for 25 years so I...
Just dealing with the software that I own, it's great. I've used the software for 25 years so I know how to use it. Only time I need to call support is usually over credit card problems which they must deal with. If I was a user who needed support, it would be a hassle.
Vorteile
Ease of use. Once you learn how the software works, it's easy to teach others.
Nachteile
The customer support over the years has took a downward spiral. Only a few years ago, your call was answered and dealt with immediately, now your issued a ticket and most of the time called back, sometimes days after your call. Took over 2 months to get a price on an upgrade that's a ridiculous price.
Antwort von Point of Rental Software
Scott, we're glad the software's still working well for you and that you're finding it so easy to use and train on! We agree that two months is definitely too long to be waiting for an answer on something as simple as a price. If you ever feel like it's taking too long to get a response, just email us or message us on FB and we'll help escalate or at least let you know what's happening.
-Brian
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great Program
Bewertet am 8.6.2023
Overall I like using POR daily. From rentals to purchse orders and account management, all of it is...
Overall I like using POR daily. From rentals to purchse orders and account management, all of it is easy to use.
Vorteile
Ease of use is amazing. I've been in the rental industry for 19 years and have used multiple rental programs and Point of Rental is by far the most efficient and easiest to use.
Nachteile
I would like an option for equipment to go into a "hold" stage after it is returned instead of goig straight to green for available. This would help with reservations and fleet management.
Antwort von Point of Rental Software
Hi Bryan! We're glad you love the software. I'm pretty sure there's a way to put equipment in a hold stage when it's returned - you might want to email support for instructions on how to do that (I've just been told that people do it in their businesses).
-Brian
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Used to love them
Bewertet am 28.2.2022
Always loved their support staff, quick to respond and most often fixed the issue or could show you...
Always loved their support staff, quick to respond and most often fixed the issue or could show you how it happened, rarely had to contact them as the system ran pretty smoothly, the updates install themselves so no need to get everyone out of the system for upgrades. In the last year, they have changed so much, and often switch it back, and it no longer works properly, updates have to be done manually, screens have changed, support is non-existent, email and wait a week for a reply, if that. Been working on an issue now since last August, just gets worse instead of fixed and no reason why it is happening.
Vorteile
Loved the software when I got it, training module is fantastic, ability to learn it easily is great, input is quite simple and usually fixable if you make a mistake, handles multiple locations, does depreciation.
Nachteile
Resale parts handling, reporting, receiving, pricing, inventory counting.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Awesome Product
Bewertet am 31.5.2023
Vorteile
It is easy to use, and easy to train new personnel on. Once you have the basics of the program down, it pretty easy to dive deeper into the programming and start retrieving all the benefits of POR.
Nachteile
Personally, the mundane stuff like changing passwords every three months. I understand why but annoying.
Antwort von Point of Rental Software
Thanks for the review, Mark! We're glad you're enjoying your Point of Rental experience and look forward to continuing to work with you in the future!
-Brian
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Administration
Bewertet am 11.6.2023
Overall has been great. Great support and ease of use
Overall has been great. Great support and ease of use
Vorteile
Entering hire contracts and off hiring, and the driver schedules
Nachteile
When entering a new customer in the CRM I find that there is a lot of repetition. You add address and phone number of company and then contact person details which are the numbers and email you have already entered.
Antwort von Point of Rental Software
Thanks for the review, Karen! We're glad you're enjoying the software. That Con does seem like a real inconvenience; We've put in a uInnovate suggestion to request a checkbox for "copy business info" in that screen with the ability to change fields after doing that (often that flexibility is needed for a different phone number or email). Hopefully, it'll be on the product roadmap soon. Thanks for your feedback and we look forward to continuing to work with you!
-Brian
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
So much potential
Bewertet am 24.5.2023
Inventory management and billing are the most integral part of our Rental process. POR continues...
Inventory management and billing are the most integral part of our Rental process. POR continues to be our choice for rental management software because of this.
Vorteile
Inventory management is a very big part of our POR experience. POR has a great inventory interface. Accurate billing.
Nachteile
POR appears to be working on an improved customer service experience. If they keep at it the service experience should improve. For now I would say the service side is lacking urgency / quick communication when issues are reported.
Antwort von Point of Rental Software
Joshua, thanks for the feedback! We're glad the software's working well for you and we look forward to exceeding expectations on the support side of things as well. =)
-Brian
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Event & Party Rental
Bewertet am 8.6.2023
Overall our experience with POR has been a very pleasant and helpful one.
Overall our experience with POR has been a very pleasant and helpful one.
Vorteile
POR is very user friendly, and the IT department if very helpful.
Nachteile
POR and Web Pictures could be more easily shared.
Antwort von Point of Rental Software
Charlene, we're glad you're enjoying Point of Rental and we'll let the IT team know you've appreciated their help (and I'll share the picture feedback to product). Thanks for the review!
-Brian
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
The in's and out's of POR
Bewertet am 23.5.2023
explained above.
explained above.
Vorteile
all of the available functions, it could be a all in one system
Nachteile
There is no "return needs checked out" function for when rental equipment comes back. If you complete the contract, the equipment comes right back to available. What about a time delay after completing the contract (so you can get the customer finished up/handled), but then to get the equipment back to "available", it needs to be sent to a "returned needs checked" waiting screen. Then the mechanics or shop lead would close that out after it's been checked out, verifying it is actually ready to rent..
Antwort von Point of Rental Software
Hey Mike! There's definitely a way to accomplish what you're trying to accomplish in our software. Can you email me (Capterra only gives me a first name and last initial) and I'll connect you with someone who can help you get it set up?
-Brian
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Canadian User
Bewertet am 8.6.2023
9/10
9/10
Vorteile
Point of Rental is great for ease of training new staff.
Nachteile
In recent years the delay in customer service.
Antwort von Point of Rental Software
Hi Angie! Thank you for the review; we're glad you find the software easy to use (and we'll keep working to enhance our customer service =)).
-Brian
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Rental Review
Bewertet am 23.5.2023
About the same as other rental programs
About the same as other rental programs
Vorteile
The ease of finding a rental item and renting it.
Nachteile
Sometime confusing on which screen to find something
Antwort von Point of Rental Software
Hey Bonnie! We're glad our software makes it easier for you to rent things. =D If you need help figuring out what screen you need to be in for particular actions, uLearn is a great resource and has hundreds of video tutorials and thousands of help articles to guide you through things. And if you have suggestions for what might make it better, let us know about them in uInnovate! We'd love to make the software even easier to use. =)
-Brian
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Rental Supply - POR
Bewertet am 25.5.2023
Vorteile
To be able to edit contracts in real time.
Nachteile
Customer service needs to improve. The last couple of years, customer service has been difficult to reach to get issues resolved in timely manner.
Antwort von Point of Rental Software
Hey John, we're glad you're generally enjoying the software; we're working daily on enhancing the service experience. We look forward to getting it back to your standards.
-Brian
- Branche: Unterhaltung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Big Bounce
Bewertet am 23.5.2023
Awesome!
Awesome!
Vorteile
The control I have over every aspect of each rental, my products, the pricing, the photos. being able to just change the date of an event for a returning customer, instead of having to put in a whole new order. The time it saves me.
Nachteile
I want to get rid of stripe, and keep everything with point of rental.
Antwort von Point of Rental Software
Hey Sandy - we're glad you're having a great time with the software! We'll work on setting you up with a different payment processor - I'm 95% sure this is possible, but let me talk to our payments experts and have them reach out to you.
-Brian
- Branche: Einzelhandel
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
A way better option than Total Rental
Bewertet am 5.5.2023
Vorteile
Way more robust than total rental and at a comparable price
Nachteile
It can sometimes be glitchy but overall is a solid product that offers us flexibility and growth
Antwort von Point of Rental Software
Hey Sam, thanks for the feedback - We're excited to work with you as your company continues to grow!
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
This software is massively over priced and is not cut out for fence rentals.
Bewertet am 18.5.2018
There were no benefits whatsoever
There were no benefits whatsoever
Vorteile
The only positive of this system was the dispatch integration. This was a good system that functioned well with routing our trucks for their daily installations.
Nachteile
Way overpriced. If you are having reservations about the cost of this listen to your gut. System looks archaic. The architecture looks like software from the 1990's. The estimating process is slow and cumbersome. You are forced to enter a complete order by using a series of tabs instead of simply entering everything on one screen as in modern software. There are many quirks that slow you down as well as password and user ID issues, printing issues, etc. POR allows you to access the software in test mode before you purchase which we did. The problem is when you access in test mode you have no clue what you are looking at and you have no guidance from POR until you cut a check. A VERY LARGE CHECK. The on site training provided was done by a very knowledgeable guy but it was not enough to get us up and running with confidence. The biggest disappointment is that our company feels deceived. We were told that this would integrate with Quickbooks which it barely does. It will only tell quick books a lump sum of sales per day, nothing else. Our quick books really became useless to us. Our company was also told that there were other fence rental companies that used their product and that we'd be able to contact them to hear about their experience with POR. After making several requests for this info it was never provided. We assume that POR was lying about this.
Antwort von Point of Rental Software
David,
I apologize for taking so long to respond; I just got the email notification for this review from Capterra a little while ago.
We're sorry to hear you feel that way. When Tina posted her review, our support team sent emails to try to explain how to fix the issues she was having; since we didn't get a response and you're citing some of the same issues, perhaps those messages didn't get through?
We're committed to fixing the issues in the relationship between POR and Driven Fence as quickly as possible. One of our managers will be calling you this afternoon to try to help you get the most out of your software, advise on some best practices, and hopefully address your grievances.
- Branche: Einzelhandel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Customer Support used to be great, now you can't get them on the phone!
Bewertet am 22.3.2019
In the last 6 months:
1. we can't get anyone to call us back after we leave a message for support -...
In the last 6 months:
1. we can't get anyone to call us back after we leave a message for support - they are always too busy to help us when we call in.
2. we can't get them to help us with new issues - such as scanning a new drivers license (POR blames the scan company, the scan company blames POR). We were sold on your system in large part due to this feature - and now we won't be able to use it!
3. today we got someone who had an attitude that was really not needed on the phone - when I asked to speak with someone else to help us, I had to request this 3x before she would agree to let me speak to someone else.
Vorteile
Great features for our industry. Used to love the way we could scan in a drivers license or info and photo, but now we don't have that option for the new MN drivers license.
Like that the website automatically updates from information we input about our inventory!
Nachteile
Redundant features - having to click many times to close a contract when it is a simple close with no changes.
Antwort von Point of Rental Software
Mary, we're sorry to hear we haven't been living up to our standards in your interactions with us. Our team has investigated the issues and we've reached out to explain what's happened and how we're resolving those issues - hopefully you'll be able to return Keith's call. We look forward to working with you to ensure this doesn't happen again, for you or others.
We're glad you're a part of the Point of Rental family and thank you for keeping us accountable!
- Branche: Einzelhandel
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Nice interface, poor customer support
Bewertet am 14.11.2019
I really want to like this application/software as is is easy to use and well though through, but...
I really want to like this application/software as is is easy to use and well though through, but there are many glaring issues that are driving me to look elsewhere.
Vorteile
The interface is nice, clean, and easy to navigate. Once familiar the the software, set up was pretty easy and strait forward. Provided many features which our business needed including rental bundles.
Nachteile
No easy way to quickly look at availability for the coming week. I found this frustrating when I had a customer on the phone and we wanted to get a snapshot of availability. Customer support is awful if you are not one of their Expert or Elite customers. I only have the Essentials package and the one person I actually got a hold of said she could not help me and to send an email. I had already set two before this call to no avail. The funny thing is I want to add features and possibly switch to a different/higher package. I am also not impressed with their website integration. I have my own wordpress site and all they offer is an iframe. This is not an integration, it is placing another website on a page in your website. They really need to work on providing better integration.
Antwort von Point of Rental Software
Hi Eric! Thanks for the (mostly) positive review. Item availability is most easily accessed via the item screen - you can see availability not just for the week, but for the entire month of each item you rent. Hopefully that helps!
Essentials' customer service is comparable to that of other cloud-based rental softwares; part of what makes the software so affordable is that customer service is entirely web-based. That said, you should be receiving responses to emails within a day (depending on when you send the email; usually it'll take less time).
If you'd like to switch packages, add features, or just check out a demo, our sales team is back from our annual conference and would be happy to work with you to figure out how to get us back on track. -Brian
- Branche: Eventservice
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Alway Helpful and Fast
Bewertet am 4.10.2022
Vorteile
I like that there is so much to it, I am still learning what all it can do for the business
Nachteile
If we had a little more ability to correct things without customer support it would be easier than calling and waiting on the line, while customer support is always great it would be nice to just be able to fix it on our own within the software.
Antwort von Point of Rental Software
Thanks for the review, Amber! Hopefully some of the uLearn documentation and training videos that we added in mid-October will help y'all handle more of those data changes on your own. =)