Avochato Erfahrungen

It enables companies & brands to effectively communicate with their audiences via one medium. People tend to feel more comfortable with a brand when there's a phone number provided to contact them directly. Not to mention, being able to assign messages to people is another bonus.

Some slight hiccups in the beginning when trying to figure out the zapier integration, but the customer support staff is remarkable.

The free trial was critical in helping me make my decision to use Avochato. I was able to test the full product's features at my own pace, and once I tested it with customers I was impressed. My customers were very impressed with my quick response times as well. I love that I can text my customers either from the web dashboard, from the mobile friendly dashboard, or from the iPhone app. The integration with Slack is amazing, as I can now text folks back from the "Threads" feature in Slack too. My entire team is on Avochato (support and marketing), and we are responding to both support requests via SMS as well as new leads coming in from our AdWords account. Avochato integrates with AdWords to have new leads text directly into Avochato. They even have a bot that can be configured to answer common questions and collect information. This saves our team so much time and headaches. The design of the product is great...and who doesn't love avocados!

I wish Avochato could automate almost all of our customer interactions. It would be amazing if it resolved all of our support requests without the assistance of our agents. The current bot works well but if it could be customizable we could use it for more of our use cases. We'd also love to see it transcribe voicemails and calls into text format.

Avochato works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations.

I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it.

Avochato and it's API integration has been gaming changing for both our customer acquisition and seasonal employee hiring.

Honestly not much, it's the perfect tool for us.

It's a very simple, easy to use, and does the job of a texting platform!

There were quite a few bugs that popped up that made use difficult, but the support team was usually able to rectify the problems within a few hours.

Support was great and helped us find a work around or solve the issue. The analytics for messages was great, as well as custom fields for mass broadcasting.

Did need some more reporting and could improve the UI of the mobile side a bit.

I really like the integration to Slack, and the ability to send pictures via SMS messaging from the dashboard.

I use it to follow up on previous communications with candidates. It allows me to quickly text a number of people.

The biggest negative is that some people call the number after receiving a text, which does not work well.

extremely easy role out and implementation. we were able to integrate with our website and have now saved money since we no longer need a webchat...we just text.

there really are not too many things we are concerned with this software. we would like a little more ability to alter the website widget, but they were able to help us out a bit in the beginning.

What I like most about this software is it gives not only our guests and vendors a mainstream and easy way to communicate with us but Avochato is also very user friendly, simple and an overall amazing platform for commercial purposes. The text Broadcast feature is a great way for use to send a que’d message to over 1,000 in-house guest timely and efficiently. Customization is also something I have been very impressed with this company. Our tech team has worked hard with them to meet our needs as a small company to ensure we are using all features and resources to the greatest extent we can.

I can’t complain much, truthfully. One thing that our company is working with Avochato on is automatic “close-out” of our housekeeping survey. The company has worked diligently and closely with us to help meet our very personal needs.

It’s the people! Avochato support team is not only quick to acknowledge your request, but reliably provides solution(s) or an alternative method. Other notable pros- ease of sending one or 1,000 messages with a few clicks, custom fields & templates for mass broadcasting, broadcast analytics

Lack of reporting. Interested in exporting data from broadcasts, tags, contacts. Ie: contacts that have replied stop or start

‘Out of Office Reply’ interested in the functionality of sending ooo replies to any contact who reaches us outside of business hours, not just to new contacts.

The ease of use if use and versatility is key in our industry.

That so many people can use this and not just the text but call quality are good.

It will allow me to scale my business in real estate sales. I can get creative and improve my marketing and service for leads and clients. I just added my first assistant and I'm beginning to add more members to my team so that I can expand my business. The features in this software will allow me to delegate a portion of my workflow to others. I like that they're expanding features and willing to accept feedback/suggestions to improve the product over time.

Quick setup, easy to train on, easy to use. Flexibility to use with multiple parties (guests, owners, vendors, internal staff). Search capability is very powerful.

Would love to see it be able to integrate with other platform software.

Ease of use. I have my entire team using it. Took less than 3 hrs onboarding.

I think it needs more features like recording calls.

I love that for the most part the processing system is pretty functional, in terms of its user friendliness. The software is not so fancy that it's not graspable but is just right for reaching our customers.

One of the cons I found with this software is its lack of intergrations , for instance the ability to attach files and such. Additionally a how to feature would be a great addition.

The software is simple and easy to use.

Uploading can be difficult at first however, great customer service staff are always there to help via phone, video conference, or simple email exchange!

I like how easy it is to contact our guests quickly without interrupting their vacation.

I didn't like getting emailed everytime there was a mass text was sent out and someone replied.

The customer service is really fantastic. They are all very quick to respond and answer any questions I have regarding their services. Their Broadcast feature is great. It allows me to send text messages to a segment of people (any size) and send them personalized messages all at the same time! The best feature I found that totally differentiated them from their competition was the option to use our existing landline phone number as our textable number as well. Our members know and trust our existing phone number, so it was crucial for us to be able to keep that. They were able to split our land line phone number to still be able to receive normal phone calls on our VOIP phones but then if someone wants to text our exact same number, they still can. There was zero interruption with out phone service when they switched that.

I think the only thing I would like to see them update is filter options in the messages or contact section. Other than that, I think they are continually working to make improvements which makes things better overtime!

The Avochato customer service is second only to my company’s customer service! Thanks to Avochato! I’m a black belt now! No longer wondering about the quality of engagement from my employees. Real time interaction! Keeping my finger on the pulse of both of my businesses. Amazing!

None that are not being promptly addressed by the amazing Avochato team!

The interface allows me to easily Text clients in multiple local areas all from one platform

The mobile app isn’t nearly as powerful as the mobile web version or the desktop version. I only use it for notifications of new text messages

Very clean interface, everything makes sense organizationally speaking, and most importantly, it integrates right into our CRM software.

Nothing really. Once in a blue moon there is a deliverability glitch but in the (I think) almost year we've been using it I can only recall 2 times, and I'm the only user.

Ease of use and implementation. Avochato is very user friendly and pretty straight forward to use. We have orders sent in via text from one of our bigger volume clients and is a very efficient method of taking orders in. Support is very helpful and responsive.