Paycor Erfahrungen

Paycor

All-in-one-Personal-Lösung mit Personalmanagement, Gehaltsabrechnung und Zeiterfassung

Gesamtbewertung

4,4 /5
(2.715)
Preis-Leistungs-Verhältnis
4,2/5
Funktionen
4,2/5
Bedienkomfort
4,3/5
Kundenbetreuung
4,3/5

88%
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2715 Bewertungen

Mohammad
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

tolles Software für Zeitmanagement und stempeln

Bewertet am 26.4.2023

Sehr optimale payroll Software

Sehr optimale payroll Software

Vorteile

Das hat unsere Arbeitsqualität verbessert. Als wir Paycor benutzt haben, konnten alle Mitarbeiter elektronisch stempeln. Außerdem das hat uns viel geholfen mit den Themen Überweisung, Lohnabrechnung und Steuer. Das hat unsere Zeit auch gespart

Nachteile

Ich habe keine Nachteile herausgefunden bis auf die Preis ür eine kleine Unternehmen

Antwort von Paycor

Thank you for taking the time to share your positive experience with Paycor! We are delighted to hear that our software has improved the quality of your work and helped streamline your payroll, time management, and tax processes.

Our goal is to provide a comprehensive solution that caters to businesses of all sizes, and we understand the importance of delivering a cost-effective product. We continually strive to enhance our offerings and ensure that they provide the best value for our clients. Your feedback is valuable in helping us achieve this objective.

Once again, thank you for your kind words and support. If you have any suggestions for improvements or need assistance with any aspect of our software, please do not hesitate to reach out.

Cortney
Gesamtbewertung
  • Branche: Konsumgüter
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Paycor Makes My Life So Much Easier

Bewertet am 8.9.2022

Highly satisfied with the product and I recommend it to everyone!

Highly satisfied with the product and I recommend it to everyone!

Vorteile

Paycor has given us a cost savings as well as time savings. The integration between Applicant Tracking (which is amazing) and Onboarding has reduced our time to find, hire and set up new employees. Payroll processing time is dramatically faster as well as the time clock integration makes payroll easier. There is a great analytic component. The team is very helpful and we are seeing huge savings over ADP.

Nachteile

The tax component has been the only part that has been a little difficult. The time to get a response from this team is pretty long and it's not possible to contact them directly.

In Betracht gezogene Alternativen

Paycom und isolved

Warum Paycor gewählt wurde

Cost, lack of customer service and unnecessary steps to process payroll.

Zuvor genutzte Software

ADP TotalSource

Gründe für den Wechsel zu Paycor

Care for our mission, features and cost

Antwort von Paycor

Hello Cortney, thank you so much for your positive review! We are delighted to hear Paycor has saved you time and money and that you are enjoying our onboarding product.

I do see your concern about the tax team and I wanted to let you know that we have hired many additional members to this team. We are continuing to make optimizations to our service model and invest in our customer experience to ensure we are consistently delivering the highest level of customer service. If you have any additional comments please feel free to reach out to me direct at paycorlistens@paycor.com as I believe your feedback could be very helpful.

Melissa
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 5.001–10.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

When it comes to payroll services, Paycor is one of the best

Bewertet am 25.7.2023

The time spent on payroll has been reduced from two days to around two hours. From four different...

The time spent on payroll has been reduced from two days to around two hours. From four different programs, we are now down to only one. We included tools to make manager tasks like hiring new staff and conducting performance reviews considerably easier.

Vorteile

Because we went from paper-based to digital enrollment, we were able to save a lot of time and money thanks to this program. Our learning management system, HR, payroll, HR incentives, and employee performance reviews all rely on it. From hiring to retiring, PayCor can meet virtually all of my employment-related demands.

Nachteile

There is nothing wrong with PayCor, in my opinion. I made the right choice because they immediately take action whenever there is an issue. My prior two employers both used PayCor. This is just how I prefer to utilize the software.

Antwort von Paycor

Thank you for your positive feedback! We're delighted to hear about the time and resources you've saved with Paycor. It's our priority to streamline processes for businesses like yours. Your success is our success. Looking forward to continuing our partnership!

Shauna
Gesamtbewertung
  • Branche: Essen & Trinken
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Paycor

Bewertet am 2.11.2023

Vorteile

I like that Paycor has so many opportunities for training and development of not only the product but also general HR topics.

Nachteile

I wish there was a single point or team that only handles our account.

In Betracht gezogene Alternativen

Paycom, ADP Workforce Now und Paylocity

Warum Paycor gewählt wurde

The company Vibe is no longer in business.

Antwort von Paycor

Thank you for your review of Paycor! We are pleased to hear that you appreciate the numerous opportunities for training and development that we offer, both in terms of our product and general HR topics. We understand your desire for a dedicated account team, and we are continuously working to enhance our account management structure to provide a more personalized experience for our clients.

We appreciate you considering Paycor as an alternative to ADP Workforce Now, Paylocity, and Paycom. We are sorry to hear about the closure of the company Vibe and are glad that you found Paycor as a suitable replacement.

Thank you for choosing Paycor and for sharing your experience with us!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Elektrische/elektronische Fertigung
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Good value but limited innovation

Bewertet am 1.11.2023

Vorteile

Value compared to competitors for what you receive

Nachteile

Low levels of innovation and the product is becoming fairly dated

In Betracht gezogene Alternativen

Paycom

Zuvor genutzte Software

Namely

Antwort von Paycor

We appreciate your feedback and understand your concerns about limited innovation and the product becoming dated. We will take this into consideration and work towards improving our offerings to meet your expectations.

Amanda
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Paycor handles payroll, hiring, time tracking and onboarding

Bewertet am 11.9.2023

The Paycor platform is intuitive and straightforward. You can set up your dashboard the way you...

The Paycor platform is intuitive and straightforward. You can set up your dashboard the way you like it so that you always have quick access to the information you use most.

Vorteile

We are able to meet all of our human resources technology requirements with the help of Paycor. The convenience of having payroll, scheduling, recruiting, etc., all in one easy-to-use system outweighs the "clunky" nature of the software at times.

Nachteile

Paycor has holes in their reporting. Reports are difficult to store, and often they don't even run. I also find the customer service to be wanting, as I am frequently ignored.

Antwort von Paycor

Thank you for your review of Paycor. We appreciate your feedback and are glad to hear that our platform has been able to meet your human resources technology requirements. We understand the convenience of having payroll, scheduling, recruiting, and other HR functions all in one easy-to-use system.

Regarding your concerns about reporting, we apologize for any difficulties you have experienced. We are continuously working to improve our reporting capabilities and appreciate your feedback on this matter. We will take your comments into consideration as we strive to enhance our reporting features.

We are sorry to hear about your experience with our customer service. We aim to provide excellent support to all our customers and apologize if you felt ignored. We will address this issue internally to ensure that our customer service meets the highest standards.

We are pleased to hear that you find our platform intuitive and straightforward. Customizing your dashboard to have quick access to the information you use most is one of the key features we offer, and we are glad it has been beneficial to you.

Thank you for choosing Paycor as your central hub for all your HR needs. We appreciate your business and will continue to work on improving our platform and services based on your valuable feedback.

Ben
Gesamtbewertung
  • Branche: Medizinische Praxis
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Paycor

Bewertet am 6.11.2023

Our staff really enjoy Paycor. All of their pay information is in one place. They can see old...

Our staff really enjoy Paycor. All of their pay information is in one place. They can see old paystubs, PTO accruement, hours worked, schedule, etc without going to different places.

Vorteile

Paycor is easy to use and is accessible from any computer. This allows our employees to clock in from anywhere as soon as they come to work and clock out from anywhere before they leave. It also tracks PTO so that our employees always know when they have enough hours saved up or will have the hours to take vacation.

Nachteile

Paycor takes a little getting used to. There are several different tabs and subsections that have to be explored. Getting to something that you want or need sometimes takes a few extra clicks to navigate to.

Antwort von Paycor

Thank you for your feedback on Paycor. We appreciate that you find our software easy to use and accessible, allowing your employees to clock in and out from anywhere. We also understand that navigating through different tabs and subsections may require some getting used to and may take a few extra clicks to find what you need. We will take your feedback into consideration to improve our user experience.

GABRIELA
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Payroll Manager

Bewertet am 2.11.2023

Good with way for improvement in areas like reporting, and customer service.

Good with way for improvement in areas like reporting, and customer service.

Vorteile

the ability to work as multiple IDs company at all levels.

Nachteile

access for managers is limited. We had to create customized access. Reports templates still to improved.

Antwort von Paycor

Thank you for your review as a Payroll Manager. We're glad to hear that you appreciate the ability to work as multiple IDs company-wide. We understand your concerns about limited access for managers and the need for improved report templates. We will take your feedback into consideration and work towards enhancing these areas, including reporting and customer service.

Lance
Gesamtbewertung
  • Branche: Bankwesen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

HR Software for Leaders

Bewertet am 30.10.2023

Paycor has made significant improvements over the past 3 years+ we have been using the system.

Paycor has made significant improvements over the past 3 years+ we have been using the system.

Vorteile

The self-service tools for employees are easy and user-friendly, there are monthly updates with enhancements & minor fixes, and the navigation is easy once you get the hang of things.

Nachteile

Wish the system had a master reporting section rather than each module having their own spread out throughout the system.

Antwort von Paycor

Thank you for your feedback! We're glad to hear that you find Paycor's self-service tools for employees easy and user-friendly, appreciate the monthly updates with enhancements and minor fixes, and find the navigation easy once you become familiar with the system. We understand your suggestion for a master reporting section and appreciate your input. We're pleased to hear that Paycor has made significant improvements over the years you have been using the system. We appreciate your continued support and feedback as we strive to enhance our services.

Aaron
Gesamtbewertung
  • Branche: Bau
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Aaron's review

Bewertet am 17.10.2023

Great experience using paycor.

Great experience using paycor.

Vorteile

No geo tracking location during logins was great

Nachteile

There's nothing about paycor that I didn't like.

Antwort von Paycor

We appreciate your review!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Druck
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Not a bad system

Bewertet am 11.10.2023

Vorteile

The wade of being able to build my own reports as needed and share them to my colleagues

Nachteile

Navigation or knowing where to go sometimes is tricky

Antwort von Paycor

Thank you for your review, we are happy to hear you enjoy the ease of our report building feature. We understand that learning where to find things on a new system can be difficult and encourage you to check out our customer help center for easier navigation!

Brian
Gesamtbewertung
  • Branche: Telekommunikation
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Bait & Switch

Bewertet am 12.1.2021

From the start, our experience with PayCor has been horrible. False claims during sales. Poor...

From the start, our experience with PayCor has been horrible. False claims during sales. Poor customer service. Completely self-service with little front-end training. High cost for the amount of work needed on the customer-side to maintain accurately on a regular basis.

Vorteile

Self-Service
Good UI
Good mobile employee functionality with GPS (mobile punches)

Nachteile

No integration with Quickbooks (though that was how it was sold to me)
clunky back-end data to GL migration
HORRIBLE Customer service - your average hold times to get a human is at least ONE HOUR. I've held for over THREE HOURS to get a person on the line for an issue that would take 10 minutes max to fix

In Betracht gezogene Alternativen

Paychex Flex, Paylocity und RUN Powered by ADP

Warum Paycor gewählt wurde

I switched primarily because PayCor said they would integrate better with Quickbooks and eliminate my inefficient data entry every pay period (weekly). That was frankly a lie. No 360 integration exists. I needed to buy a 3rd party software adapter to even get the softwares to talk. In addition, customer service is the worst I've ever been a part of. Normal wait times are 1-3 hours just to speak to a person. Not acceptable.

Gründe für den Wechsel zu Paycor

For communicated efficiencies gained. Those efficiencies were not realized.

Antwort von Paycor

Hi Brian - thank you for your feedback. I just wanted to let you know that we value your insights in regards to service and your issues with the QuickBooks integration and I have shared them with the team to help us improve. Thanks again for taking the time to share your experience.

Mariah
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Tries to be too much and overstretches

Bewertet am 24.8.2023

Paycor doesn't function well and doesn't deliver on promises.

Paycor doesn't function well and doesn't deliver on promises.

Vorteile

The pay grid looks and functions well -- I appreciate that on the review page for pay roll, it's easy to click an earning code and quickly view what is being paid. I additionally like that earning codes can be customized on the employee level.

Nachteile

Some basic features of Paycor stop working or don't work well -- we have ongoing issues with the timeclock, and occasionally features that once worked will stop. The PTO accrual system needs serious work and the customer service is in serious need of improvement.

In Betracht gezogene Alternativen

BambooHR

Warum Paycor gewählt wurde

Coastal wasn't functioning well and wasn't a full HRIS.

Gründe für den Wechsel zu Paycor

Did not have payroll processing.

Antwort von Paycor

We apologize for the issues you have experienced with Paycor. We understand your frustration with the timeclock and the occasional malfunctioning of features. We acknowledge that the PTO accrual system needs improvement, and we apologize for any inconvenience caused. We value your feedback and will work to address these concerns to enhance our services. Thank you for bringing this to our attention.

Tiffany
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great product with a few tweaks

Bewertet am 24.8.2023

In our early days of implementation and onboarding the system, everything was great. During the...

In our early days of implementation and onboarding the system, everything was great. During the pandemic, we experienced a great deal of service issues, but I feel strongly that Paycor recognized those issues and is doing a wonderful job of resolving those issues and communicating the changes/additions they are making to better service their customers.

Vorteile

The initial implementation of our first client ID was seamless. We then acquired another company and had to set up a separate Client ID for them. That process was a bit more complicated and it took some time to get the two Client IDs to mirror each other, but now everything is working seamlessly. We love the HR, Payroll, Time Off Tracking and Applicant Tracking Systems. The modules are easy to use and any questions or issues we have are answered timely.

Nachteile

The Learning Management System is not great. It's very difficult to use, and even though I've gone through the Administrator training, I am still having trouble using this module.

In Betracht gezogene Alternativen

Paycom

Warum Paycor gewählt wurde

We were looking for an all-in-one solution that was also budget friendly.

Zuvor genutzte Software

ezLaborManager und RUN Powered by ADP

Gründe für den Wechsel zu Paycor

I liked the look and feel of Paycor's system over Paycom.

Antwort von Paycor

Thank you for providing such detailed feedback! We're delighted to hear that the HR, Payroll, Time Off Tracking, and Applicant Tracking Systems have been beneficial for your business. We understand that certain aspects, like our Learning Management System, may present challenges, and we're committed to enhancing our offerings based on user experiences like yours. We appreciate your patience and understanding during the pandemic, and we're always striving to improve our services and communication. Your continued trust in Paycor is greatly valued.

Kimberly
Gesamtbewertung
  • Branche: Personalbeschaffung & -besetzung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Weitere für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Great ATS gone silent

Bewertet am 4.11.2019

I absolutely LOVED Newton. I was introduced to Newton in 2016 at one company and loved it so much,...

I absolutely LOVED Newton. I was introduced to Newton in 2016 at one company and loved it so much, I selected it for implementation at another company in 2018. The selection, evaluation and onboarding process was nearly flawless for a company that size and at the time, that new to an ATS. That company still uses Newton today. However, I hear that their calendar of improvements and upgrades have declined dramatically.

However, when I went out on my own, of course, my logical choice was Newton! I contacted them four separate times with not one call/text/email back. Such a shame to see a great company ignore one of it's greatest fans. They have recently been purchased by Paycor as a part of a bigger group of solutions. I hope they get back on track with their roots of excellent customer service and forward-thinking product development.

Vorteile

Ease of use for "non-recruiters" (end users)
Templates
Ease of application for candidates
Clear and readable dashboard for all users

Nachteile

At the time I was using Newton- there were no issues. Their CRM was non-existent (maybe in play now), but we were told that texting and a more robust CRM were in play.
Now- Unresponsive to an avid fan- never called me back!

In Betracht gezogene Alternativen

iCIMS Talent Cloud

Zuvor genutzte Software

iCIMS Talent Cloud

Gründe für den Wechsel zu Paycor

Quality and ease of use Price Contract flexibility- month to month.
Keith
Gesamtbewertung
  • Branche: Religiöse Einrichtungen
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Review

Bewertet am 28.9.2019

When is comes to looking up info or having to get information about my benefits or employees, it...

When is comes to looking up info or having to get information about my benefits or employees, it works great. Being able to integrate insurance and time and attendence is also a nice feature.

Vorteile

I like how easy it is for me to get all the info about each of my employees. I can see their schedule and how much they worked also current pay and years of employment.

Nachteile

The time and attendence side of paycor is my least favorite part. It is slow, and looks like it was made in the 90s. It is very intuitive and takes lots of clicks to make minor changes.

In Betracht gezogene Alternativen

UKG Pro

Warum Paycor gewählt wurde

Paycom didn't have the integration we needed or wanted. It was missing some key features that we required.

Zuvor genutzte Software

Paycom

Gründe für den Wechsel zu Paycor

Paycor had the options we needed at the right price.
Lillian
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Paycor has considerably improved HR productivity

Bewertet am 6.3.2023

Since implementing Paycor, our HR department's output has grown dramatically. Previously, we had to...

Since implementing Paycor, our HR department's output has grown dramatically. Previously, we had to manually enter employees' time on paper timesheets. Now, they can just use the Paycor mobile app to clock their hours, and those hours will be imported into Paygrid.

Vorteile

Paycor is used on a regular basis at our company for timekeeping purposes, both through a mobile app and a web site. In addition, we process paid time off requests through the Time Accrual system, which also handles our Benefits Administration platform and Scheduling platform needs.

Nachteile

There is a lot that can be enhanced about the Time Accrual system. It is important that employees can easily keep track of their vacation time and that the method used to determine their balance is clear.

Antwort von Paycor

Thank you for sharing your positive experience with Paycor! We are thrilled to hear that our platform has considerably improved HR productivity at your company, particularly in regards to timekeeping, benefits administration, and scheduling. We appreciate your feedback about the Time Accrual system and will take that into consideration as we continue to make improvements. Our customer support team is dedicated to providing excellent service and we are always looking for ways to innovate and enhance our software. Thank you for choosing Paycor as your HR solution!

Nadezhda
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 10.000+ Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

A Great Payroll Solution: Paycor!

Bewertet am 28.2.2023

My overall experience with Paycor has been very positive. It is an intuitive, easy to use payroll...

My overall experience with Paycor has been very positive. It is an intuitive, easy to use payroll solution that offers great customer service and integrates with other software. It does have some drawbacks such as cost and reporting features, but overall I am happy with the service.

Vorteile

Paycor is an excellent payroll solution. The user interface is intuitive and easy to use, and it integrates seamlessly with other software. The customer service is outstanding, and they are always available to answer any questions I might have. Overall, I am very satisfied with the service Paycor provides.

Nachteile

While Paycor is a great payroll solution, it does have some drawbacks. It can be expensive for small businesses, and the reporting features are somewhat limited. Also, it could use more customization options for different businesses.

Antwort von Paycor

Thank you for sharing your positive experience with Paycor. We're glad to hear that our user interface and customer service met your expectations.

Regarding the cons you mentioned, we understand that pricing can be a concern for small businesses. However, we strive to provide a range of pricing options and packages to meet different business needs. Additionally, we continually work to improve our reporting features and customization options to better serve our clients.

Thank you for choosing Paycor as your payroll solution, and we appreciate your feedback. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer support team.

Emily
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Paycor from a HR Admin's View

Bewertet am 27.4.2023

Overall paycor is user friendly.

Overall paycor is user friendly.

Vorteile

Paycor is used daily between HR, Managers and employees. Paycor has a vast amount of different products that can be beneficial if you have multiple locations, departments, and different types of industries under your companies.

Nachteile

The reporting and customer support is lacking. I do not hear back from support for weeks at a time through the support email.

Antwort von Paycor

Thank you for sharing your experience with Paycor. We are glad to know that our range of products has been beneficial to your organization, especially with multiple locations, departments, and industries.

We apologize for the inconvenience you have faced with our reporting and customer support. We value your feedback and have recently taken steps to address this concern. We are pleased to inform you that we have increased our customer support staff by 31% to ensure a more timely and efficient response to our clients' needs.

We understand the importance of timely support and will continue to make improvements in these areas to enhance your experience with Paycor.

Dawn
Gesamtbewertung
  • Branche: Immobilien
  • Unternehmensgröße: 201–500 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Easy to Use!

Bewertet am 24.8.2023

It has saved us so much time in working up payroll. We are able to have our employees clock in,...

It has saved us so much time in working up payroll. We are able to have our employees clock in, where before everything was manual.

Vorteile

It is very user friendly. You can find the things you are looking for without searching around the website. The phone app is easy to use as well.

Nachteile

The only problem I have had so far is figuring out how to correctly accrue the vacation hours.

In Betracht gezogene Alternativen

Paycom

Warum Paycor gewählt wurde

Honestly, the price.

Zuvor genutzte Software

ADP Workforce Now

Gründe für den Wechsel zu Paycor

The ease of use.

Antwort von Paycor

Thank you for your positive review! We're glad to hear that you find Paycor user-friendly and easy to navigate, both on the website and the phone app. We apologize for any difficulties you had with accruing vacation hours, and we appreciate your feedback. We understand that price is an important factor in choosing a payroll solution, and we're glad that Paycor has been able to save you time and automate your payroll process. Thank you for choosing Paycor, and we're thrilled to have you as a customer.

keith
Gesamtbewertung
  • Branche: Kapitalmärkte
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Software for Human Capital Management (HCM)

Bewertet am 1.2.2023

Fairly user-friendly - Once you understand what certain features do, it is quite simple to use and...

Fairly user-friendly - Once you understand what certain features do, it is quite simple to use and a schedule can be created fairly quickly. I can schedule a dozen individuals for an entire year in approximately 30 minutes. Adding individuals to the schedule implies I have to pay for their use of the app whether they use it or not. Both the app and online consoles are fairly simple to understand. I'm astonished by how many of them say they actually use the app and website on a regular basis considering how simple it is for them to use. It allows me to enter a ton of information about my team, and I appreciate how customizable it is. being able to pivot

Vorteile

The payroll and time and attendance capabilities are outstanding. Both admins and employees find it simple to use. features for robust reporting. User-friendly employee profiles. able to monitor 401k loans through the development of goals.Fairly user-friendly - Once you understand what certain features do, it is quite simple to use and a schedule can be created fairly quickly. I can schedule a dozen individuals for an entire year in approximately 30 minutes. Adding individuals to the schedule implies I have to pay for their use of the app whether they use it or not. Both the app and online consoles are fairly simple to understand. I'm astonished by how many of them say they actually use the app and website on a regular basis considering how simple it is for them to use. It allows me to enter a ton of information about my team, and I appreciate how customizable it is. being able to pivot

Nachteile

The program is not the most attractive option available and can be a little difficult to understand. We discovered that those compromises are well worth making in exchange for a more reliable solution. I hadn't anticipated much of a transition from Nimble Schedule to Nimble. All of the Nimble Schedule features, at the the least, should be present in Nimble, but I was hoping for more. Although there were some flaws with Nimble Schedule that Nimble was able to resolve, I don't mind because I enjoyed it! Every new piece of software requires a period of getting used to, but I believe I've managed to do so and have grown to enjoy Nimble thus far. We have 64 employees, thus it is a hassle to print each payroll report individually because we rely greatly on the reports that Nimble creates for us.

Antwort von Paycor

Thank you for your review! I appreciate your feedback on the software's appearance and ease of understanding. It's good to know that although there are compromises to be made, the software is still a reliable solution for your business

Karen
Gesamtbewertung
  • Branche: Computer-Software
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 3.0 /10

Too many surprises

Bewertet am 3.3.2017

This product has many features that are fantastic, but as a new user (less than a year), I am still...

This product has many features that are fantastic, but as a new user (less than a year), I am still surprised on a regular basis by what it cannot do. There are many basic features that are illogical. New Hire documents can be uploaded to a library and included in the New Hire Onboarding process. Fantastic! There is no way to control the order in which the New Hire reviews those documents. New Hires onboard using their personal email address because they don't have a work email yet. Later, during a Benefit Open Enrollment, notifications can't be directed to their work emails but goes to their personal email address. A New Hire becomes active as soon as they complete the onboarding process, not on their Hire date. We found that out by paying a New Hire early. The custom template of instructions for Benefit Onboarding can't be saved; it has to be entered every time an Event is created. We have also had great difficulty with support. Lots of "We're sorry" and "You were dropped through the cracks". We have also been told, more than once, that it is our responsibility to make sure something is working the way it should. As a new user, we can't know what we don't know! Paycor isn't ready for prime time with this.

Vorteile

Payroll, Benefits and HR are connected and changes in any field updates across the modules (assuming it has been set up correctly). Employees can update much of their personal and payroll information themselves, saving the Administrator time. Onboarding of a New Hire works very well and not having all that paperwork in a file is terrific. If you get support rep on the phone, they are fantastic to help.

Nachteile

Paycor frequently directs the user to their Knowledge Base, which is extensive. So extensive that it's nearly impossible to sort through it looking for an answer to the question at hand. The reporting feature is the same way. Hard to find what you need and tough to create what you need. Their support is less than impressive. Implementation was not well directed, mistakes were made by Paycor and by us due to lack of guidance from Paycor. Once active, support has been inconsistent. We are frequently surprised to find what should be a simple task is not even possible. Implementation of improvements is slow to appear. The parts that work well are impressive, but overall we have been less than pleased and very frustrated.

Julie
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Stay away from Paycor - our experience has been disastrous

Bewertet am 28.11.2022

There is a complete lack of client service and once the product is sold, you are on your own to...

There is a complete lack of client service and once the product is sold, you are on your own to implement it on the terms they set. Once implementation is behind you the only available support is the help desk, and the resources are limited causing long wait times, and typically an inability to handle the problem presented. The customer service reps complain as well, but seemingly to no avail. We have a simple-to-resolve tax case that should take 1/2 to complete, which has been pending for almost three months despite periodic follow-ups. There is no ability to talk to the person handling the matter or to get any insight into what the holdup is. Most importantly, however, Paycor has a complete disregard for their customers. On the feedback site, customers comment on dissatisfaction with various features/make certain requests for correction/improvement, and are completely ignored. Most recently, Paycor changed the navigation within the site, making it much less efficient and user-friendly, and taking the site backwards. Over 3500 client comments have been posted complaining about the change; nothing has been done. Steer clear from Paycor - it is not on par with other providers and a very disappointing experience.

Vorteile

Integration proved not to be easy and was cumbersome; at this point we like little about this software.

Nachteile

The software is limited in functionality, the reporting is not robust and has gotten worse, the name fields are limited preventing one from capturing legal and professional names in the manner our employees and management desire, there is no common leave calendar which can be shared with all employees, and no holiday schedule which could be set up and instead a separate accrual plan had to be set up and assigned to each employee, we are beyond frustrated with Paycor and very much regret our decision to move to it as our HR/payroll system

Antwort von Paycor

Hi Julie, we apologize that you did not have the implementation or support experience that we have committed to deliver. I have shared your feedback with senior leadership which will be very valuable in bringing about positive change. We are continuing to heavily invest in both areas you mentioned to ensure we are consistently delivering the best customer experience possible.

If you are still experiencing issues (for example your tax case) please email me with your client ID at paycorlistens@paycor.com so that I may escalate your account. I do want to caution that many tax notice cases require a lot of back and forth with the IRS to which we have no control over their response times.

Kim
Gesamtbewertung
  • Branche: Krankenhausversorgung & Gesundheitswesen
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Paycor Services Review

Bewertet am 25.6.2019

Overall experience has not been a positive experience. Customer service being at the forefront. We...

Overall experience has not been a positive experience. Customer service being at the forefront. We have a dedicated customer service relations manager, however, when raising concerns he has not resolved these and only directs back to our customer service contact.

Vorteile

1) I do like that there are a variety of options that we can utilize with payroll, HR, time and attendance, performance management, applicant tracking and benefits.

Nachteile

1) Customer Support is poor! Each service (Payroll, Time&Attendance, HR) have their own support contacts. When trying to reach them, they are never available via phone. You have the capability to e-mail directly but don't always get a fast response (fast to me is within 12-24 hours). I have to continuously send follow-up e-mails to check on status of issues or questions.
2) They have a variety of different systems to use (payroll, HR, applicant tracking) but each system does not always talk well to each other since they were different technologies that created them. For example, the applicant tracking system was under Newton Software so they handled any technical issues.
3) There are different roles in the system and when asking for how-to guides for these roles, for example a manager role, I was told I needed to test and create myself as each system is unique.
4) I came in after the organization had started using their services. As a new person in my role, I wanted to find out what functionalities that we have available to us as I know there are more functionalities available but have not been provided with what these are, only learn as I go or if I ask the right questions. There is training provided but again that is very brief and doesn't go deep into what the system can do. The reason Paycor states can't provide as each client is unique. Very unfortunate as would like to get the most bang for our buck!

Tracey
Gesamtbewertung
  • Branche: Druck
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Wöchentlich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Paycor dealbreaker

Bewertet am 30.8.2023

Vorteile

Paycor is simple to run manual checks and payroll. The paygrid is a great feature.

Nachteile

We have to manage all the tax set up for all employees. The other providers we have used set up employees with taxes that are relevant to them. The lastest issue we have has to do with taxes vs. deductions. Our state paid leave plan is set up to go through the tax module, which is great if you go with the state plan. We, however, opted for an equivalent private plan. I was told in order to have the employee premium deduction, which is a percentage of "taxable wages", it had to be done through a deduction. Come time to run my first payroll with the new deduction, the percentage is not correct. I was never told this, but apparently, because we have to do the premium through a deduction, the system can only figure the percentage to deduct based on gross wages instead of "taxable wages" as the state law requires. I was told that I would need to go into each employee every payroll and manually figure their premium deduction. To find this out on a payroll processing day is completely unacceptable. This payroll I had to make the deduction 0% and have the company pick up the entire premium in order to meet the payroll cut off time.Another issue I have had repeatedly is getting different responses from people when I call into support.

Antwort von Paycor

Thank you for sharing your feedback about your experience with Paycor. We appreciate your input and apologize for the challenges you encountered with tax set up and deductions.

We understand the importance of accurate and compliant tax management, and we apologize for any confusion or inconvenience caused by the limitations in our system regarding the calculation of premium deductions based on "taxable wages" versus gross wages. We are constantly working to enhance our system capabilities and will take your feedback into consideration for future updates.

We also apologize for any inconsistencies you experienced when contacting our support team. We strive to provide consistent and reliable customer service, and we will address this issue internally to ensure better consistency in our responses.

We appreciate your loyalty and trust in Paycor as your preferred provider following Fidelity's decision to discontinue payroll services. We will continue to work hard to provide you with the best possible payroll solutions and support.

Thank you for bringing these concerns to our attention. Should you have any further questions or require assistance, please don't hesitate to reach out to our support team.