--- description: Ausführliche Erfahrungsberichte zu Smartlook mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Smartlook mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Smartlook Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Webanalyse-Tools](/directory/109/web-analytics/software) > [Smartlook](/software/108697/smartlook) # Smartlook Canonical: https://www.getapp.de/software/108697/smartlook Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/108697/smartlook?page=2) > Smartlook ist eine Analyselösung für Websites und mobile Apps mit Always-on-Aufzeichnungen, Heatmaps, automatischer Ereignisnachverfolgung und Conversion-Trichtern. Smartlook hilft dir nicht nur mit Zahlen und Diagrammen, sondern auch, die Aktionen deiner Nutzer zu verstehen. > > Bewertung: **4.7/5** von 136 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 136 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Cisco - **Gegründet**: 2010 ## Gewerblicher Kontext - **Startpreis**: 55,00 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Belgien, Brasilien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Gibraltar, Indien, Irland, Island, Israel, Italien, Japan, Kanada, Kolumbien, Lettland, Luxemburg und 29 weitere ## Funktionen - API - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Anwendungsmanagement - Audit Trail - Aufzeichnung der Bildschirmaktivität - Beibehaltung nachverfolgen - Benutzerinteraktion-Nachverfolgung - Berichterstattung / Analyse - Besucher-Nachverfolgung - Customer Journey Mapping - Dashboard - Data Coding - Datenspeicher-Management - Datenvisualisierung - Dynamische Inhalte - Einmalige Anmeldung - Element-Analytik - Engagement-Tracking ## Integrationen (21 insgesamt) - Adobe Commerce - Authoritas - BigCommerce - Drupal - Google Analytics 360 - Instapage - Intercom - Jimdo - Joomla - Mixpanel - OpenCart - Piwik PRO - PrestaShop - Sentry - Shopify ... und 6 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Webanalyse-Tools](https://www.getapp.de/directory/109/web-analytics/software) ## Ähnliche Kategorien - [Webanalyse-Tools](https://www.getapp.de/directory/109/web-analytics/software) - [Website-Monitoring Tools](https://www.getapp.de/directory/113/website-monitoring/software) - [CEM Software (Customer Experience Management)](https://www.getapp.de/directory/601/customer-experience/software) - [Reporting-Tools](https://www.getapp.de/directory/931/analytics-reporting/software) - [UX-Tools](https://www.getapp.de/directory/1287/ux/software) ## Alternativen 1. [Lucky Orange](https://www.getapp.de/software/112955/lucky-orange) — 4.7/5 (260 reviews) 2. [Hotjar](https://www.getapp.de/software/101789/hotjar) — 4.6/5 (539 reviews) 3. [Microsoft Clarity](https://www.getapp.de/software/2051298/microsoft-clarity) — 4.8/5 (56 reviews) 4. [Tableau](https://www.getapp.de/software/90797/tableau-software) — 4.6/5 (2348 reviews) 5. [Mouseflow](https://www.getapp.de/software/91246/mouseflow) — 4.7/5 (122 reviews) ## Nutzerbewertungen ### "very useful tools" — 5.0/5 > **Simone** | *4. Dezember 2018* | Bekleidung & Mode | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: thanks to smartlook I can see the behavior of users who visit my site and understand what to improve. Understanding user preferences allows you to make more sales and improve the quality of your site. I recommend it to everybody > > **Nachteile**: in reality for now there is something that I do not like in particular, I have not yet understood how to use the funnel but with a bit of detail I will understand this too > > I have an ecommerce of clothing and we did not realize that users got tired because the purchase process was long. We have shortened the buying process and increased sales ----- ### "Agile and easy to use" — 4.0/5 > **Verifizierter Rezensent** | *7. November 2022* | Sport | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Compared with other Big tools like Hubspot, Smartlook it's much more agile and easy to use. In particular, I really appreciate the real-time chat that allows to improve the conversion rate for those users who are not sure to get registered on your website. great results with little effort > > **Nachteile**: Not indicated for complex business that needs to go deeper into the users behavior through the funnel analysis ----- ### "I'm not with a good (or bad) experience, because Smartlook doesn't work in Wix Plataform ='(" — 3.0/5 > **Giovanni** | *25. Juli 2017* | Tiefbau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Nothing, yet, because my website was hosted in Wix Platform, and Smartlook doesn't work in this platform. I'm anxious to Smartlook star to work in Wix Platform, for I begin to use him. > > **Nachteile**: The platform should work in Wix Plataform, for I use it. Please, add this feature \<3. I'm responsable, from my enterprise, to adminstrate website. And Wix Platform also have some problems with Google Analytics. Thus, I would to see Smartlook working in my website. > > None, yet ='( ----- ### "Using this tool is a breeze, and it provides helpful suggestions" — 4.0/5 > **Verifizierter Rezensent** | *30. April 2022* | Bekleidung & Mode | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: When you're trying to get a better understanding of a new feature, recordings come in handy. Using Smartlook's many filtering options, we can quickly locate what we're looking for. It's also critical for future development to keep an eye on how customers go through funnels. > > **Nachteile**: Some features of Smartlook irritate me, such as the inability to compare A/B test heatmaps and recordings on the same map or video. Having the ability to filter recordings and heatmaps through Google Optimize would be quite beneficial. > > To learn more about how our customers use our websites, we employ Smartlook. We can track visitors' actions with the help of Smartlook in a way that we can't achieve with other analytics solutions. In other words, we now know how to improve the user experience. Smartlook helped us discover what issues our customers were having as they completed the checkout process. As a result, we saw an increase in our website's conversion rate. ----- ### "Discover how your users browse your website." — 5.0/5 > **Verifizierter Rezensent** | *9. Mai 2019* | Internet | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Smartlook is a great tool that helps to know how users use your web page. Smartlook records videos of how users navigate, giving you basic information such as what browser you use, the country of origin, the device ... Thanks to these recordings you can discover possible improvements or failures in your web page. You can understand better because users can not complete a process and work to give them a better experience. In addition to the recordings, in Smartlook you can create heatmaps and funnels to have a better control of objectives. > > **Nachteile**: In the SPA web pages the heatmaps do not work correctly. In addition, by default the CSS cache is activated and if you make changes to your web page it takes time to update them, because of this, you may be watching recordings that apparently have errors but in reality it is the fault of the cache. > > I activate Smartlook on my website once a week to collect hundreds of videos and review them during the week. In this way I discover possible failures or improvements and apply them. ----- Seite: 1 / 7\ Weiter: [Nächste Seite](https://www.getapp.de/software/108697/smartlook?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/108697/smartlook) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten