Toky Erfahrungen

Features are good, integration was simple, adding new users is easy. Very easy to use both in browser and phone. Support is great, what's not to like

Nothing, Toky is great. In the early days we had some teething problems but that was over 3 years ago and the system is much improved since then

It's the easiest way to set up your own call center with local numbers, IVR, etc.
You can have, in an hour or so, a top tier call center platform

It relies on a good data connection, and over here (south america) you can't guarantee that 100% sure for all teams and sales reps

Prompt and more than adequate customer support

To be honest, there is nothing i can complain about.

The intercom integration lets my support team see texts when they come in.

Not too much to dislike, I think they can add some more features to intercom integration including combining all txts from one person into 1 conversation, instead of opening new conversations on each reply.

Easy to use, intuitive tool that helps us to close many sales and create relationships with our Customers every day

On occasion the communication is cut in a call, and the support I would like to be more immediate.

The ease of customization compared to other phone services

The process to porting over a custom number

Having everything connected from one site

Sometimes are not easy to use, especially the IVR settings

The support team is very very very responsive to any chat requests for help. The software itself is easy to use, easy to learn, and fairly intuitive. Great for someone who's never had to administer an office phone system.

We still experience poor call quality on occasion, particularly at one of our office locations that's in a coworking space. We've checked with our internet service provider, and we have excellent service, so it's likely not our ISP. Also there were previously some issues with the dialer feature not reading entries/numbers correctly when working with numbered selections on a recorded line.

The integration with Pipedrive is what got me started with Toky. I was looking for a simple, cost effective and scalable call center solution, and after looking at several options, Toky met my needs perfectly. I really like the responsiveness of the team when I have questions.

So easy to use through Pipedrive. My reps only ever have to use Pipedrive, as Toky is integrated on the back end and a simple click makes the call and details are saved in the appropriate record.

For the price point, there is nothing that I dislike about the software. Pretty darn easy to use, and that's what really matters for me and the folks I have making calls.

The flexibility, user friendliness and definitely the price.

At the beginning some features were not available but they have done improvements over time.

Toky is a easy going and cery useful tool. The customer Support is really helpful and if there is a problem or if you need a new feature, Toky does the best what they can do to update the software to be perfect for your company.
It is easy to get in contact with their customer support! Big thanks to [SENSITIVE CONTENT HIDDEN]!

Toky isn´t perfect but also always willing to improve their product with you as a customer together!

The most important for me was its integration to my CRM and unlike other providers on the market, they integrated with Zoho. That was the real purchasing point for me and my team. They offer a solid solution that will grow with our company. The support they offer is almost spotted on

At the moment, the system is offered all i need

Ease to use and great customer support.

Sometimes we have so issues, but support team are quicly to sort it out

Simple. Priced well. Clean user interface. User experience was done well too. A good number of integrations.

Customer support and many bugs with apps and integrations. Calls were being missed. We made many attempts to rectify to no avail.

Availability of app on desktop and web app

No official mobile application, relies on 3rd party

The things I like the most are the attention their customer support team gives and the ease of use of the app in general.

Nothing when it comes to things that matter. As any service, it keeps upgrading an adding features which are necessary.

I looked at all the various competitors to Toky and there was no question that Toky was the clearest path toward accomplishing our goal of connecting half a dozen people in several countries into one cohesive point of contact. It's incredibly simple. Interface is perfect. Tons of options, but easy to understand and get everything set up. The Android app works flawlessly too. Customer support is almost immediate.

I can't honestly say that I've found anything that I don't like. So far, so good!

The platform is very easy to use and implement.

The integration with our CRM (Hubspot) is not very good. Does not support conferences (3 or more users on call)

Customer support
Pricing
Low cost / minute

Nothing to dislike
The service is really working well

Visually seeing the different agents who are online, each one's statistics in terms of how many calls they have done and how long they have been on the phone.

How the agents are all able to see each other's sales phone number and use each other's numbers if they wanted to. The sales rep should solely only see their phone number and no one else's.