Launch27

Online-Buchungssystem für Dienstleister und ihre Kunden

Gesamtbewertung

4,6 /5
(209)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,4/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,7/5

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209 Bewertungen

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

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  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
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  • Weiterempfehlungsquote 10.0 /10

Launch27has been a huge success for growing my cleaning company!

Bewertet am 27.4.2018

Ease of scheduling. Online booking. Online payments, Excellent support

Ease of scheduling. Online booking. Online payments, Excellent support

Vorteile

The ease of online bookings, customers can book while I am in bed. Everything is very easy to set up and get running. The scheduling software is top notch! I can be very ha da off with launch27 and let them software do its thing. Highly reccomend.

Nachteile

There are a couple things that could be added but the cool thing is they are constantly updating everything every day based on what the user requests!

Antwort von Launch27

Thank you for your support!

CECILIA
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Gives me a good overview of my business

Bewertet am 30.12.2019

Overall, I have enjoyed using the service on a daily basis. Out of other services I tested, this...

Overall, I have enjoyed using the service on a daily basis. Out of other services I tested, this one is the easiest to use giving us exactly what we needed the availability to offer recurring services.

Vorteile

What I like most about Launch27 is the capability to use its online form on my website so that clients can book their services online. I also like that we can send confirmation emails and reminders to our clients. We can also see how many sales we did in a certain month.

Nachteile

The feature that I like least is that the sales tax percentage can not be set into a decimal instead it's rounded up to a whole number which in turn, makes it difficult to collect the correct sales tax.

Christos
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
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  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
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I think it's a great but there's plenty of room for improvement

Bewertet am 19.4.2018

Vorteile

Online prices and bookings are very helpful also the templates that are available are nicely designed and have good navigation.

Nachteile

Cannot get paid online, the mobile version is expensive, cannot properly set it up in two languages. To be honest I had the trial version of the mobile and did not get how it works. I'm busy trying to run a maid company and 2 weeks don't cut it to test you need to put a lot of data to check how it all works. If I could use a testing period on my day to day operations it would be better to understand how everything falls into place. You guys did a job signing us over but poorly in helping us to upgrade. We pay a bunch of other software to get things done.

Kittery
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Huge learning curve - but so worth it!

Bewertet am 30.10.2018

Overall we ADORE L27, and it's the best money we've spent in our first year of business. We are...

Overall we ADORE L27, and it's the best money we've spent in our first year of business. We are looking forward to new features that are being promised to aid in making L27 even more beneficial to our businesses. We couldn't run without it - it's just that integrated into our company. From booking/scheduling/payroll to team tracking/GPS tracking/customer support, it really is an all in one solution for a service business. We would love to see expanded scheduling options (the ability to set the frequency of repeat service to more than just weekly/bi-weekly/monthly), the ability to have the auto pay system handle Paypal payments instead of Paypal requiring manual processing, and better integration between the mobile/desktop platform (whereas right now, we're still guessing which features we can access from which platform.) Again, best money we've spent thus far - and I look forward to growing with, and seeing L27 grow.

Vorteile

The software allows me to have one central hub from which to run my company. There are so many features bundled into the program, that I was able to do away with/combine other programs into one inclusive platform, which pairs with the optional mobile app for ease of functionality. Overall L27 really improves the day to day operation of my company.

Nachteile

Launch 27 has so many features that there is a steep learning curve. (We are several months into use, and STILL learning!) This is not a program for someone who isn't tech savvy, though I believe they offer a set up program for a moderate fee. Even after set up, I find that my staff still have issues navigating some of the areas, especially office personnel dealing with the back end of the program. There are certainly areas where it could flow better, menus that could be more intuitive (think options not being where you would expect them to be) as well as areas that make sense, but are clunky. It just takes so much effort, and customer service aid to figure this beast out, and we still find ourselves spending way too much time trying to navigate the program. The plethora of features (and the intense customization available) almost overwhelm the basic user, making it less functional for some small businesses, and yet somehow the features don't service all of our needs.

Ryan
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Launch27 software is absoutely integral to my day to day business operations.

Bewertet am 19.4.2018

It is nothing less than essential to my business. It saves me lots of time, helps me stay...

It is nothing less than essential to my business. It saves me lots of time, helps me stay organized, helps me communicate in an efficient and professional manner with customers and employees and it's all around the engine to our operations.

Vorteile

Launch27 is pretty simply to use. I picked it up quickly by just navigating around the menus. For the more advanced options, there is a help section with several clearly documented help articles.

While it's easy to use, it's not short on features. I have yet to take advantage of every tool available within the software and still, I'm able to seamlessly and easily integrate the software into a nice looking website where customers and book and manage appointments online, schedule my teams, speak with customers, charge customers, gather feedback from customers, and send reminders to teams, staff and customers. All of the emails are on autopilot except for a couple. These are all essential functions and save me a ton of time but that's only a portion of the features offered - there's a lot more.

It's all web based and can be accessed form any device. Because I'm often on the go, 90% of this stuff I do from my iPhone which is freaking amazing. I can run the day to day of my business from my phone from anywhere using Launch27.

The development team is always updating the software as well. The often poll users to find out what we need in order to prioritize their upgrades. What more could you ask for?

Nachteile

There are a few quirks and oddities within the mobile site but nothing a little finger finesse can't get around. There are a few subtle scheduling things that I wish were a little more customizable but they are really specific to my business and I understand that. Because of the awesome development team, it's totally possible those things can be added in the future. The software is less than 3 years old (I think), after all.

Dave
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

The best I've experienced but more to be desired

Bewertet am 26.10.2018

I like it, they're always improving and listening to feedback. I wish I it matched up with my...

I like it, they're always improving and listening to feedback. I wish I it matched up with my business a bit more and that the cost was lower but at the end of the day it puts my business in a position to succeed.

Vorteile

Functionality. It offers more than the competitors, specifically around customization. Typically, if you want to do something there's a way to do it.

Also, very, very impressive customer service team.

Nachteile

Its not very intuitive. There's a lot in there that can be done but for the life of me I can't figure out how to do it (and in hindsight, it would have been very hard to figure out on my own). It also doesn't mash up perfectly with my business (car detailing) and tends to focus much more-so on home cleaning.

Price creates a high barrier to entry too with many competitors being a quarter of their price.

Ben
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Very great value

Bewertet am 23.10.2018

I am very pleased with my Launch 27 experience. I would recommend to most everyone.

I am very pleased with my Launch 27 experience. I would recommend to most everyone.

Vorteile

I like the online booking form. I like the automation. Time is money, and Launch 27 saves tons of time.

Nachteile

There are some quirks. For example, you have to be careful when assigning teams to an assignment. Sometimes, the appointment duration won't change after assigning additional team members. Example, a four-hour project should take two hours when two teams are assigned but if you don't pay attention, the duration will remain at four hours, even when two teams are assigned. It's easily fixed but it is one example of some problems. There is another version coming soon which will hopefully address many of the quirks.

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

For someone that is not techie it was easy to install L27 and get it up running.

Bewertet am 26.4.2018

Vorteile

Ease of you use and can easily integrate with my team's calendars.

Support team is great

Enjoy being able to access L27 through my mobile or laptop.

Nachteile

Wish the app was standard for all users.

Server maintenance tends to be late at night which is when I like to work.

Antwort von Launch27

Thank you for your support! We appreciate you!

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Launch27 is the best out there! Will grow your service business faster than ever.

Bewertet am 19.4.2018

Vorteile

Beautiful booking forms, ease of use, awesome community, great customer service, and easily customizable.

Nachteile

There are no frequency-based discount options, and lots of people use it so can appear often with competitors.

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I love Launch 27

Bewertet am 23.4.2018

It makes my life with work so much easier.

It makes my life with work so much easier.

Vorteile

It's so easy and simple to use. The website makes my daily life with work so much simpler. I've never loved running a company this much before.

Nachteile

How hard it was to originally set up. Once it was set up. I've never had a complaint about it. The truth is I love this website.

Natasha
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Overall software does the job. I don't dislike the software however I'm not head over heels...

Bewertet am 22.4.2018

Having a professional face to my business and being able to charge clients safely and efficiently....

Having a professional face to my business and being able to charge clients safely and efficiently. Also offering online booking so clients won't call me directly.

Vorteile

I like the fact that it gives even the smallest of businesses the opportunity to run like a bigger business. It looks very professional to have a website, offer online booking, have the ability to charge your clients and send them confirmations and receipts. Even as a one person cleaner.

Nachteile

The thing I like lease is the inability to customize certain things. Like there's only one company the system sends text messages through. And Twilio doesn't offer much as far as phone service for businesses. They should partner with a company that businesses can actually use for their phone service. Also the software should have an app that we all have free access to. So we can go on our phones and not have to go to the website to sign in. When I want to charge a client right after a service it's annoying to have to go through Safari on my phone. And the interface could be simpler. Much simpler and self explanatory. These changes will show that the company really is thinking about how we run our business outside of the software.

Cody
Gesamtbewertung
  • Branche: Informationstechnologie & -dienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

This is a very supportive team behind this beautiful booking page

Bewertet am 24.4.2018

I was able to create a very beautiful booking system easily. I was able to accept different forms...

I was able to create a very beautiful booking system easily. I was able to accept different forms of payments with this software and the price was very reasonable. They even offer white label app for my company with a decent price. They are very helpful, and this is the best booking system i've seen so far.

Vorteile

I love how beautiful it made the booking form look with very customizable features. The form even supports Stripe which accepts payments. It even can put a charge on hold which is very very useful for this industry.

Nachteile

The software is full of features, but not every corner is polished. The backend is not as pretty as the front end (example: the staff availability calendar) They are working on a lot of useful things such as having different service to have different availabilities but I hope they'd speed up the working process.

Tony
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

All-in-One! Seamless Execution

Bewertet am 21.4.2020

Launch27 continues to help us grow at a rapid pace all while providing an exceptional customer...

Launch27 continues to help us grow at a rapid pace all while providing an exceptional customer experience! I highly recommend!

Vorteile

Online booking features are second to none! Online payments and automated emails/texts really make for an impressive efficient process! L27 delivers a self-serve model where the customer is in control! Our customers enjoy ease of use, booking online, rescheduling or cancelling, if necessary. They also love using the email feedback loop! We love it, too!

Nachteile

All customer support is handled through web chat and email. Occasionally, someone will call you if you are dealing with a difficult issue.

Alessandra
Gesamtbewertung
  • Branche: Fluggesellschaften/Luftfahrt
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Don’t use thai software

Bewertet am 24.3.2021

Vorteile

Easy to use when it works properly, it was the beat software when I first started using it.

Nachteile

Since a new company bought this software everything went downhill!! Customers being charged multiple times, email send to customers without owners authorization, app does not work and now to complete the whole mess my schedule completely disappeared since yesterday. This is not right!! We pay so much for this software and it does not work!!

Michelle
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

software is great for cleaning business

Bewertet am 9.3.2019

the booking and scheduling is amazing

the booking and scheduling is amazing

Vorteile

if you run a basic cleaning business it has all the bells and whistles

Nachteile

the fact that the app that compliments the software is expensive and is very limited. Also, you cannot access the app through the computer which makes it difficult to input information like a checklist. the system should have a place where you can put detailed information on the client and pictures of the unit they need to have cleaned as I have a vacation cleaning business and I have to find another way to get the pictures to my staff it

Ryaz
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I would not be able to run my business without Launch27 period!

Bewertet am 19.4.2018

Practically having my business run on Launch27 as I work full-time at my day job

Practically having my business run on Launch27 as I work full-time at my day job

Vorteile

Let me see: automated emails, credit card holds (automatically), getting customers to book online directly from our website, awesome customer service... and the list goes on!

Nachteile

It would be nice to have the ability to customize the booking page - it has some limitations when it comes to customizing it to our liking.

Abel
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Love it, saves us a ton of time!

Bewertet am 23.4.2018

Freed up more time. Allows for online bookings of customers even when staff isn't there to answer...

Freed up more time. Allows for online bookings of customers even when staff isn't there to answer calls

Vorteile

I love the automatic sms & email reminders to customers & teams. Online booking is also gold.
It has helped run our business from day 1. Charging customers,etc...all in one package!

Nachteile

L27 does need to work on their scheduling system. Scheduling staff for a job is almost like tetris.
Especially with other companies coming up with an "auto scheduler",etc..L27 needs to hop on that to reduce the amount of time spent on scheduling

Melvin
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Launch27 is AMAZING and worth every dollar!

Bewertet am 23.4.2018

Vorteile

I love how easy the system is to use. I can customize anything and everything from the services I offer to the way I want to accept payment. It's honestly made my life easier and more organized.

Nachteile

I don't have anything constructive or negative to say about the software. Customer service is very quick about any questions or concerns I have

Janeshia
Gesamtbewertung
  • Branche: Eventservice
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great 5 star service

Bewertet am 26.10.2018

Great experience I’m currently still using the software for 3 years

Great experience I’m currently still using the software for 3 years

Vorteile

I enjoy being able to see all my staff and all my clients I’ve had since the beginning of using the software. Everything is record

Nachteile

I think you should be able to Import jobs from other platforms easy but this is not a function so, everything can be in one place .

Michael
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Launch27 is great for local services!

Bewertet am 25.1.2017

Launch27 is a fantastic software for local services. It helped us get our feet off the ground and...

Launch27 is a fantastic software for local services. It helped us get our feet off the ground and stay organized. I have handled transaction management, invoicing, scheduling, and dispatching, from my cell phone thanks to Launch27!

I definitely recommend!

Vorteile

Ease of use
Customer support
Mobile friendly

Nachteile

No good mapping function as of yet (but it is in the works)

Craig
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

While not perfect by far, Launch 27 has been integral to our businesses success. Fantastic.

Bewertet am 19.4.2018

Provided our business with the tools to create a professional and established business cost...

Provided our business with the tools to create a professional and established business cost effectively, right from day one.

Vorteile

Automates a whole load of admin work.
Helps to provide excellent communication between yourself and your customers.
Creates an image of an established and professional business from day one.

Nachteile

Needs to be more flexible, providing more bespoke booking options. Does not cater much for commercial cleaning.

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Versicherung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Great easy to use - plug and play! Stores all customer details and makes taking online payment...

Bewertet am 23.4.2018

Vorteile

Taking online payments
Sending automatic email and text reminders
The ability to place cards on hold prior to taking payment
Always adding new features
Great Facebook group
Great customer service

Nachteile

Discount code functionality is a little limited. Some of my customers use discount codes (made for new customers) and I can t stop them which leads to uncomfortable conversations.

Jacob
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great software, helps me automate many parts of my business. Great value and service

Bewertet am 19.4.2018

Business start, business automation, helps with growth.

Business start, business automation, helps with growth.

Vorteile

Booking form, back-end automation, regular updates, Team listens to users and makes changes as needed. I can easily edit my schedules, prices, service offerings etc.

Nachteile

I really don't have a whole lot of complaints. Reporting could be improved, other than that there is not a whole lot I would change. As I said earlier they continue to improve the software. The more advanced versions are fairly expensive, however I am on one of the basic plans and plan to move up when needed.

Sandra
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

I'm so glad that I decided to purchase this software when I launched my cleaning business.

Bewertet am 26.4.2018

Makes my day to day operation so much simpler.

Makes my day to day operation so much simpler.

Vorteile

Easy to use - can be customized to my prices - user friendly for customers- I love that I can use it easily from my phone anytime anywhere

Nachteile

no live person all the time, I was confused at first at how to set it all up and where to find help. Didn't realize till after I had it all set up that there was a Youtube channel too. Should be a downloaded printed handbook we could give to our new employees to help walk them through logging in each day, etc.

Mitchell
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Exceptional; my company wouldn't be where it is now without L27

Bewertet am 19.4.2018

Vorteile

The fact that I can have a white label software to promote to my customers. It's set up with automated tasks so that my job is made way easier.

Nachteile

I wish the dashboard on the backend of Launch 27 was more customizable. For example, I wish I had a quick view of the charges and who i sent on a job for payroll purposes.