Launch27 Erfahrungen

Anytime we contact support with an issue one of the customer rep is there to help us fix it immediately. Majority of the time it is user error and she still makes not feel dumb for this.

There is only a one rep, wish there was more ad hoc reporting and exports available. Other than that nothing really.

The software allows me to have one central hub from which to run my company. There are so many features bundled into the program, that I was able to do away with/combine other programs into one inclusive platform, which pairs with the optional mobile app for ease of functionality. Overall L27 really improves the day to day operation of my company.

Launch 27 has so many features that there is a steep learning curve. (We are several months into use, and STILL learning!) This is not a program for someone who isn't tech savvy, though I believe they offer a set up program for a moderate fee. Even after set up, I find that my staff still have issues navigating some of the areas, especially office personnel dealing with the back end of the program. There are certainly areas where it could flow better, menus that could be more intuitive (think options not being where you would expect them to be) as well as areas that make sense, but are clunky. It just takes so much effort, and customer service aid to figure this beast out, and we still find ourselves spending way too much time trying to navigate the program. The plethora of features (and the intense customization available) almost overwhelm the basic user, making it less functional for some small businesses, and yet somehow the features don't service all of our needs.

Online prices and bookings are very helpful also the templates that are available are nicely designed and have good navigation.

Cannot get paid online, the mobile version is expensive, cannot properly set it up in two languages. To be honest I had the trial version of the mobile and did not get how it works. I'm busy trying to run a maid company and 2 weeks don't cut it to test you need to put a lot of data to check how it all works. If I could use a testing period on my day to day operations it would be better to understand how everything falls into place. You guys did a job signing us over but poorly in helping us to upgrade. We pay a bunch of other software to get things done.

Functionality. It offers more than the competitors, specifically around customization. Typically, if you want to do something there's a way to do it.

Also, very, very impressive customer service team.

Its not very intuitive. There's a lot in there that can be done but for the life of me I can't figure out how to do it (and in hindsight, it would have been very hard to figure out on my own). It also doesn't mash up perfectly with my business (car detailing) and tends to focus much more-so on home cleaning.

Price creates a high barrier to entry too with many competitors being a quarter of their price.

I like the online booking form. I like the automation. Time is money, and Launch 27 saves tons of time.

There are some quirks. For example, you have to be careful when assigning teams to an assignment. Sometimes, the appointment duration won't change after assigning additional team members. Example, a four-hour project should take two hours when two teams are assigned but if you don't pay attention, the duration will remain at four hours, even when two teams are assigned. It's easily fixed but it is one example of some problems. There is another version coming soon which will hopefully address many of the quirks.

Ease of you use and can easily integrate with my team's calendars.

Support team is great

Enjoy being able to access L27 through my mobile or laptop.

Wish the app was standard for all users.

Server maintenance tends to be late at night which is when I like to work.

Taking online payments
Sending automatic email and text reminders
The ability to place cards on hold prior to taking payment
Always adding new features
Great Facebook group
Great customer service

Discount code functionality is a little limited. Some of my customers use discount codes (made for new customers) and I can t stop them which leads to uncomfortable conversations.

The ease of online bookings, customers can book while I am in bed. Everything is very easy to set up and get running. The scheduling software is top notch! I can be very ha da off with launch27 and let them software do its thing. Highly reccomend.

There are a couple things that could be added but the cool thing is they are constantly updating everything every day based on what the user requests!

Beautiful booking forms, ease of use, awesome community, great customer service, and easily customizable.

There are no frequency-based discount options, and lots of people use it so can appear often with competitors.

It's so easy and simple to use. The website makes my daily life with work so much simpler. I've never loved running a company this much before.

How hard it was to originally set up. Once it was set up. I've never had a complaint about it. The truth is I love this website.

Tech support! If you have any questions, no matter how silly they may seem, support is there for you. If you have a highly technical question about their API or anything else techy, you'll get a clear answer.

The software works exactly as intended (and always has since day one), but there are times when something might be a little confusing or a new feature might not work as I originally thought it would. In all of my years using the service there hasn't been one time where I reached out for help that I didn't receive it.

If I had to choose a con, I would say it's that they update the software too much. Meaning, they're constantly evolving and adding new (helpful) features. I use very few of them so at times I can find it to be a bit much, but honestly that's not really a bad thing because they're listening to their users and they're adding and updating features based on user feedback rather than feedback from a board of directors or shareholders.

Launch27 is powerful enough that it does most of the heavy lifting of my scheduling, booking, charging and communicating however not bloated to the point where there is a ton of useless functionality. The Zapier integration makes it possible to extend this functionality where needed and the devs are always making improvements.

Sometimes you can feel the growing pains of the software. While the growth is GOOD, you can feel that older design decisions are holding it back from being as great as it could be. More detailed reporting would also be nice, but the ability to export raw data means anyone with some Excel knowledge can generate their own reports, albiet not automatically. There is also a huge jump in price between different tiers of the product, but arguably this is justified with the features it provides and the stage your business will be at when you are ready to make use of them.

I like the ease of setting it all up to fit my business needs and how it runs on it's own after that with precision. My clients can book and receive a confirmation and then have their own special login to manage their future book, while also receiving alerts from us to keep them alert that we are coming.

I have been using this software for 2 years and I can't say that I have any cons. They are always enhancing with features that make my customers experience 5 star.

Easy for people who are not familiar with computers. You get support quickly. I like how the back end is easier to make appointment.

I like everything. But, some times the different sections in the booking page change by it self. Example under frequency I have onetime, weekly, biweekly, monthly when I went to my book page one day it changed to only weekly. I always check my booking page now.

simple and easy to use dashboard for a very small business who does not want to grow

well dated and over priced with market comparisons
never updated anything
Terrible support

This software saves so much time and headache for the business owner and staff! Everything is in one place and that's what makes it amazing! From clients booking online to the staff working from home or office it makes everything a breeze! I love how clients can add a comment or change their appointment without calling the office for everything little thing. It takes automation to a whole new level with this service industry! Love all the emails that automatically go out! I highly recommend launch 27! If you have a cleaning company this is a must!

I'm still learning what launch 27 still all has to offer. Even though I've been using the product for 9 months.

It is convenient to use and tracks everything for me. I like that the schedules can be sent and employees can track what they make on every job.

I dont like how the booking spots are generated I wish you have more control on how many people booked and when. I also wish there was a feature to tell people there are no appointments available or block a certain person from booking.

Very robust platform.
Great integration of online booking form, scheduling, and payments.
Good analytics for tracking sales.
Provides an easy way for customers to communicate, which is important for good service.

Some features could be improved.
Top tier plan is quite expensive compared to the entry and middle ones.

Nice and clean looking online booking form, easily scheduling staff, logins for staff to control their own schedules, automatic credit card holds and charges. I could go on and on but these stand out to me the most.

The monthly fee has gotten a little crazy in my experience and increase what seems to be great frequency.

We no longer have to send manual invoices for each job but invoices are sent automatically and cards are charged the moment we complete the work. Auto scheduling is great too.

Not a lot of customization possible... I'd like to use this for commercial projects too but it doesn't have the capability. The app our staff use in the field could be improved by letting us input checklists for each work order that they check off as they complete the job.

I like that it has all the fire features i need to run my business, and Automates a lot of running the business.

I don’t like that I can’t handle payroll directly from launch. I wish it was easier to see what a team was supposed to be paid and pay them directly from app. I have to do a lot of this manually still.

The greatest things are you can program whatever you like, and also to do automatic things, to send emails, reminders, put hold on the accounts, charge, etc.

There is a small things like dashboard indicators, that may be sorted in another way, then they are right now. For example, to choose period of time for some indicators is not possible.

Booking form, back-end automation, regular updates, Team listens to users and makes changes as needed. I can easily edit my schedules, prices, service offerings etc.

I really don't have a whole lot of complaints. Reporting could be improved, other than that there is not a whole lot I would change. As I said earlier they continue to improve the software. The more advanced versions are fairly expensive, however I am on one of the basic plans and plan to move up when needed.

Easy to use - can be customized to my prices - user friendly for customers- I love that I can use it easily from my phone anytime anywhere

no live person all the time, I was confused at first at how to set it all up and where to find help. Didn't realize till after I had it all set up that there was a Youtube channel too. Should be a downloaded printed handbook we could give to our new employees to help walk them through logging in each day, etc.

The fact that I can have a white label software to promote to my customers. It's set up with automated tasks so that my job is made way easier.

I wish the dashboard on the backend of Launch 27 was more customizable. For example, I wish I had a quick view of the charges and who i sent on a job for payroll purposes.