Launch27

Online-Buchungssystem für Dienstleister und ihre Kunden

Gesamtbewertung

4,7 /5
(208)
Preis-Leistungs-Verhältnis
4,4/5
Funktionen
4,4/5
Bedienkomfort
4,5/5
Kundenbetreuung
4,7/5

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208 Bewertungen

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Gastgewerbe
  • Unternehmensgröße: 501–1.000 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Always prompt and helpful

Bewertet am 2.2.2018

Vorteile

Anytime we contact support with an issue one of the customer rep is there to help us fix it immediately. Majority of the time it is user error and she still makes not feel dumb for this.

Nachteile

There is only a one rep, wish there was more ad hoc reporting and exports available. Other than that nothing really.

Kittery
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Huge learning curve - but so worth it!

Bewertet am 30.10.2018

Overall we ADORE L27, and it's the best money we've spent in our first year of business. We are looking forward to new features that are being promised to aid in making L27 even more beneficial to our businesses. We couldn't run without it - it's just that integrated into our company. From booking/scheduling/payroll to team tracking/GPS tracking/customer support, it really is an all in one solution for a service business. We would love to see expanded scheduling options (the ability to set the frequency of repeat service to more than just weekly/bi-weekly/monthly), the ability to have the auto pay system handle Paypal payments instead of Paypal requiring manual processing, and better integration between the mobile/desktop platform (whereas right now, we're still guessing which features we can access from which platform.) Again, best money we've spent thus far - and I look forward to growing with, and seeing L27 grow.

Vorteile

The software allows me to have one central hub from which to run my company. There are so many features bundled into the program, that I was able to do away with/combine other programs into one inclusive platform, which pairs with the optional mobile app for ease of functionality. Overall L27 really improves the day to day operation of my company.

Nachteile

Launch 27 has so many features that there is a steep learning curve. (We are several months into use, and STILL learning!) This is not a program for someone who isn't tech savvy, though I believe they offer a set up program for a moderate fee. Even after set up, I find that my staff still have issues navigating some of the areas, especially office personnel dealing with the back end of the program. There are certainly areas where it could flow better, menus that could be more intuitive (think options not being where you would expect them to be) as well as areas that make sense, but are clunky. It just takes so much effort, and customer service aid to figure this beast out, and we still find ourselves spending way too much time trying to navigate the program. The plethora of features (and the intense customization available) almost overwhelm the basic user, making it less functional for some small businesses, and yet somehow the features don't service all of our needs.

Christos
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

I think it's a great but there's plenty of room for improvement

Bewertet am 19.4.2018

Vorteile

Online prices and bookings are very helpful also the templates that are available are nicely designed and have good navigation.

Nachteile

Cannot get paid online, the mobile version is expensive, cannot properly set it up in two languages. To be honest I had the trial version of the mobile and did not get how it works. I'm busy trying to run a maid company and 2 weeks don't cut it to test you need to put a lot of data to check how it all works. If I could use a testing period on my day to day operations it would be better to understand how everything falls into place. You guys did a job signing us over but poorly in helping us to upgrade. We pay a bunch of other software to get things done.

Dave
Gesamtbewertung
  • Branche: Automotive
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

The best I've experienced but more to be desired

Bewertet am 26.10.2018

I like it, they're always improving and listening to feedback. I wish I it matched up with my business a bit more and that the cost was lower but at the end of the day it puts my business in a position to succeed.

Vorteile

Functionality. It offers more than the competitors, specifically around customization. Typically, if you want to do something there's a way to do it.

Also, very, very impressive customer service team.

Nachteile

Its not very intuitive. There's a lot in there that can be done but for the life of me I can't figure out how to do it (and in hindsight, it would have been very hard to figure out on my own). It also doesn't mash up perfectly with my business (car detailing) and tends to focus much more-so on home cleaning.

Price creates a high barrier to entry too with many competitors being a quarter of their price.

Ben
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Very great value

Bewertet am 23.10.2018

I am very pleased with my Launch 27 experience. I would recommend to most everyone.

Vorteile

I like the online booking form. I like the automation. Time is money, and Launch 27 saves tons of time.

Nachteile

There are some quirks. For example, you have to be careful when assigning teams to an assignment. Sometimes, the appointment duration won't change after assigning additional team members. Example, a four-hour project should take two hours when two teams are assigned but if you don't pay attention, the duration will remain at four hours, even when two teams are assigned. It's easily fixed but it is one example of some problems. There is another version coming soon which will hopefully address many of the quirks.

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

For someone that is not techie it was easy to install L27 and get it up running.

Bewertet am 26.4.2018

Vorteile

Ease of you use and can easily integrate with my team's calendars.

Support team is great

Enjoy being able to access L27 through my mobile or laptop.

Nachteile

Wish the app was standard for all users.

Server maintenance tends to be late at night which is when I like to work.

Antwort von Launch27 Übersetzen auf: Deutsch

Thank you for your support! We appreciate you!

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Versicherung
  • Unternehmensgröße: 1.001–5.000 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Great easy to use - plug and play! Stores all customer details and makes taking online payment...

Bewertet am 23.4.2018

Vorteile

Taking online payments
Sending automatic email and text reminders
The ability to place cards on hold prior to taking payment
Always adding new features
Great Facebook group
Great customer service

Nachteile

Discount code functionality is a little limited. Some of my customers use discount codes (made for new customers) and I can t stop them which leads to uncomfortable conversations.

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Launch27has been a huge success for growing my cleaning company!

Bewertet am 27.4.2018

Ease of scheduling. Online booking. Online payments, Excellent support

Vorteile

The ease of online bookings, customers can book while I am in bed. Everything is very easy to set up and get running. The scheduling software is top notch! I can be very ha da off with launch27 and let them software do its thing. Highly reccomend.

Nachteile

There are a couple things that could be added but the cool thing is they are constantly updating everything every day based on what the user requests!

Antwort von Launch27 Übersetzen auf: Deutsch

Thank you for your support!

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Launch27 is the best out there! Will grow your service business faster than ever.

Bewertet am 19.4.2018

Vorteile

Beautiful booking forms, ease of use, awesome community, great customer service, and easily customizable.

Nachteile

There are no frequency-based discount options, and lots of people use it so can appear often with competitors.

Verifizierter Rezensent
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I love Launch 27

Bewertet am 23.4.2018

It makes my life with work so much easier.

Vorteile

It's so easy and simple to use. The website makes my daily life with work so much simpler. I've never loved running a company this much before.

Nachteile

How hard it was to originally set up. Once it was set up. I've never had a complaint about it. The truth is I love this website.

Eric
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Easy to use with fantastic tech support. I've never felt more comfortable contacting support.

Bewertet am 19.4.2018

Hands free scheduling, easy client communication, and easy invoicing. That's all I need and that's exactly what Launch 27 offers.

Vorteile

Tech support! If you have any questions, no matter how silly they may seem, support is there for you. If you have a highly technical question about their API or anything else techy, you'll get a clear answer.

The software works exactly as intended (and always has since day one), but there are times when something might be a little confusing or a new feature might not work as I originally thought it would. In all of my years using the service there hasn't been one time where I reached out for help that I didn't receive it.

Nachteile

If I had to choose a con, I would say it's that they update the software too much. Meaning, they're constantly evolving and adding new (helpful) features. I use very few of them so at times I can find it to be a bit much, but honestly that's not really a bad thing because they're listening to their users and they're adding and updating features based on user feedback rather than feedback from a board of directors or shareholders.

Roland
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Software that makes bootstrapping service based business as easy as it could be

Bewertet am 27.4.2018

Overall it significantly reduced the efforts to start my business and has grown alongside the business. The automatic features such as emailing, recurring bookings and being able to charge customers from within the software are amazing.

Vorteile

Launch27 is powerful enough that it does most of the heavy lifting of my scheduling, booking, charging and communicating however not bloated to the point where there is a ton of useless functionality. The Zapier integration makes it possible to extend this functionality where needed and the devs are always making improvements.

Nachteile

Sometimes you can feel the growing pains of the software. While the growth is GOOD, you can feel that older design decisions are holding it back from being as great as it could be. More detailed reporting would also be nice, but the ability to export raw data means anyone with some Excel knowledge can generate their own reports, albiet not automatically. There is also a huge jump in price between different tiers of the product, but arguably this is justified with the features it provides and the stage your business will be at when you are ready to make use of them.

Michael
Gesamtbewertung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

The best product that makes business easy

Bewertet am 19.4.2018

Customers love their experience before ever speaking to us
Being able to put my business on auto pilot
Being able to view how my company is doing financially as well

Vorteile

I like the ease of setting it all up to fit my business needs and how it runs on it's own after that with precision. My clients can book and receive a confirmation and then have their own special login to manage their future book, while also receiving alerts from us to keep them alert that we are coming.

Nachteile

I have been using this software for 2 years and I can't say that I have any cons. They are always enhancing with features that make my customers experience 5 star.

Winta
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

It Is very user friendly

Bewertet am 8.5.2018

Easy booking, payment, easy rescheduling. Customers reschedule and book by themselves. I like how it show the duration of cleaning.

Vorteile

Easy for people who are not familiar with computers. You get support quickly. I like how the back end is easier to make appointment.

Nachteile

I like everything. But, some times the different sections in the booking page change by it self. Example under frequency I have onetime, weekly, biweekly, monthly when I went to my book page one day it changed to only weekly. I always check my booking page now.

Simon
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 1.0 /10

Steer clean

Bewertet am 7.9.2021

started off well and then promised the world and updates for 2+ years then they did it and was horrendous and did not work and removed key components.

Vorteile

simple and easy to use dashboard for a very small business who does not want to grow

Nachteile

well dated and over priced with market comparisons
never updated anything
Terrible support

Denise
Gesamtbewertung
  • Branche: Einzel- & Familiendienstleistungen
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Review

Bewertet am 26.10.2018

Vorteile

This software saves so much time and headache for the business owner and staff! Everything is in one place and that's what makes it amazing! From clients booking online to the staff working from home or office it makes everything a breeze! I love how clients can add a comment or change their appointment without calling the office for everything little thing. It takes automation to a whole new level with this service industry! Love all the emails that automatically go out! I highly recommend launch 27! If you have a cleaning company this is a must!

Nachteile

I'm still learning what launch 27 still all has to offer. Even though I've been using the product for 9 months.

Jennifer
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

I have a home cleaning business and use launch 27 to track appointments and bill

Bewertet am 2.5.2018

Vorteile

It is convenient to use and tracks everything for me. I like that the schedules can be sent and employees can track what they make on every job.

Nachteile

I dont like how the booking spots are generated I wish you have more control on how many people booked and when. I also wish there was a feature to tell people there are no appointments available or block a certain person from booking.

Boris
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Weiterempfehlungsquote 10.0 /10

Requirement to scale your business

Bewertet am 13.11.2017

I give full credit to Launch27 for helping me business hit high revenue in our first year. It makes the booking so easy for customers which makes them more likely to pick us, and it lets me see exactly what our schedule is like at a glance.

Vorteile

Very robust platform.
Great integration of online booking form, scheduling, and payments.
Good analytics for tracking sales.
Provides an easy way for customers to communicate, which is important for good service.

Nachteile

Some features could be improved.
Top tier plan is quite expensive compared to the entry and middle ones.

Erin
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

I've been using Launch27 for a few years now and I consider it necessary to run my business.

Bewertet am 20.4.2018

Vorteile

Nice and clean looking online booking form, easily scheduling staff, logins for staff to control their own schedules, automatic credit card holds and charges. I could go on and on but these stand out to me the most.

Nachteile

The monthly fee has gotten a little crazy in my experience and increase what seems to be great frequency.

Jimmy
Gesamtbewertung
  • Branche: Verbraucherdienste
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Basic and simple and meets our current needs on a budget

Bewertet am 19.4.2018

Vorteile

We no longer have to send manual invoices for each job but invoices are sent automatically and cards are charged the moment we complete the work. Auto scheduling is great too.

Nachteile

Not a lot of customization possible... I'd like to use this for commercial projects too but it doesn't have the capability. The app our staff use in the field could be improved by letting us input checklists for each work order that they check off as they complete the job.

Kevin
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Small companies review after 2 years

Bewertet am 30.10.2018

Overall it’s been good. It’s taken me a long time to find a lot of the best features. It’s made running my business easier for sure.

Vorteile

I like that it has all the fire features i need to run my business, and Automates a lot of running the business.

Nachteile

I don’t like that I can’t handle payroll directly from launch. I wish it was easier to see what a team was supposed to be paid and pay them directly from app. I have to do a lot of this manually still.

Liudmila
Gesamtbewertung
  • Branche: Hausmeisterservice
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

Very easy to use. I don't have a headache to schedule an appointment, to follow the payments,...

Bewertet am 28.4.2018

Most important things are I automized my business and gained customers.

Vorteile

The greatest things are you can program whatever you like, and also to do automatic things, to send emails, reminders, put hold on the accounts, charge, etc.

Nachteile

There is a small things like dashboard indicators, that may be sorted in another way, then they are right now. For example, to choose period of time for some indicators is not possible.

Jacob
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Great software, helps me automate many parts of my business. Great value and service

Bewertet am 19.4.2018

Business start, business automation, helps with growth.

Vorteile

Booking form, back-end automation, regular updates, Team listens to users and makes changes as needed. I can easily edit my schedules, prices, service offerings etc.

Nachteile

I really don't have a whole lot of complaints. Reporting could be improved, other than that there is not a whole lot I would change. As I said earlier they continue to improve the software. The more advanced versions are fairly expensive, however I am on one of the basic plans and plan to move up when needed.

Sandra
Gesamtbewertung
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

I'm so glad that I decided to purchase this software when I launched my cleaning business.

Bewertet am 26.4.2018

Makes my day to day operation so much simpler.

Vorteile

Easy to use - can be customized to my prices - user friendly for customers- I love that I can use it easily from my phone anytime anywhere

Nachteile

no live person all the time, I was confused at first at how to set it all up and where to find help. Didn't realize till after I had it all set up that there was a Youtube channel too. Should be a downloaded printed handbook we could give to our new employees to help walk them through logging in each day, etc.

Mitchell
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Bedienkomfort
  • Kundenbetreuung

Exceptional; my company wouldn't be where it is now without L27

Bewertet am 19.4.2018

Vorteile

The fact that I can have a white label software to promote to my customers. It's set up with automated tasks so that my job is made way easier.

Nachteile

I wish the dashboard on the backend of Launch 27 was more customizable. For example, I wish I had a quick view of the charges and who i sent on a job for payroll purposes.