Time To Pet Erfahrungen

I love the ease of use and how multiple people can access different aspects. If I have ever had an issue, their customer service was extremely quick to answer and fix the issue.

I have not disliked anything about this product

One of the most important things to me was to be able to have once central place for my clients to do everything - review & sign a contract, complete care instructions, schedule services, pay their invoice and communciate. After trying to do some of these tasks in one product and other tasks in another product and maybe even have some handwritten notes, I felt too chaotic (and it's just me!). There are some features within each of those tasks I love that I can truly tailor the software to work for my business, to reflect us in many ways from branding to how we offer service timeframes, to automatically charging holiday fees and cancellation fees. If I have to choose my favorite features, they are the ease of scheduling for trips and the ability for customers to sign contracts.

Integrating with my existing business processes was seamless, plus the onboarding checklist points out businesses processes I could add or improve on. The product can be overwhelming at first because there are so many features to set up, but I feel each feature is important to explore to see if it needs to be implemented for the business. The onboarding made me take a look at my processes and find gaps, so that was an unexpected bonus. Two features I feel could be improved are reminders and texting. Currently reminders to clients (I remind them about upcoming services and invoices due) can be scheduled but I would like to see them automated. I previously used Square for invoicing and I loved how I could set up reminders in that platform. Texting is a feature however there is a limit to the number of texts that can be used before an additional charge and recently the charge increased. I do not like this limit or additional charge for a couple reasons: TTP is already the most expensive software and an additional charge is over the top to me; the "workarounds" are emails (emails get lost by clients or they just don't read & clients have the ability to unsubscribe!) and push notifications via the mobile app (the items that cause a push notification are few and I do not like feeling like i have to force my clients to download an app just for pet sitting visits for their 2x/year vacations).

Ease of Scheduling for subcontractors/employees on the road via the app or in the office on the computer. As well as generating subcontractor/employee invoices/pay - very little effort on admin to complete these tasks.
Customer Service is very quick and responsive.
Invoicing to the client is effortless - unless you do not keep up with the scheduling!

Like most dog walking companies or businesses, we use sub-contractors - so basically self-employed individuals. These sub-contractors have access to information that I do consider confidential. I understand the basics of subcontractors seeing the client name, address, entry/alarm code - otherwise, they would not be able to perform the job they were hired to complete - but if I am having a conversation with a client who has asked questions, made comments, etc this information should not be able to be seen by the subcontractor or employees. Yet it is if that particular individual was assigned to that particular client. Imagine your surprise when a client sends you a note on the lack of performance or how anything negative about your subcontractor/employee and that said person was able to read the entire thread!
Con #2 - We do pack walks that vary day by day - every client in the pack walk is in conflict with each other according to the schedule. It would appear the scheduling aspect of the software is set up for an individual at specific times. Not such a big deal as you just have to override it but a bit of a pain when doing mass scheduling.
Con #3 - When a client submits a request for service and they are a client that does not get invoiced you can not accept the request without generating an invoice. The option not to invoice is not present on client generated service requests.

They have thought through exactly what a pet sitting business would need to function the best--and continue to do so. I have said from the beginning that it must be a team of people who have run a pet sitting business or been a pet sitter before to intuit exactly what we need in the business. Scheduling with small, precise windows, report customization options, and the client communication (whether it's push notifications, emails, or the chat area) are the top things we love about Time To Pet.

There's always areas to add on to, but I think for the cost, it's fantastic and they are always adding. My main desire would be to have an easier way to share the calendar with sitters so they can see who else is working and can switch shifts if they want.

I like that they are constantly updating and revising their app to make it better and better every month

There is absolutely nothing I like least...

The best things about Time To Pet are that it was easy to purchase, learn how to use, and integrate into my existing business structure, in other words, accessibility. The value of TTP to my business is priceless. I can't imagine how my business would have been successful without it. It's customizable, relatively easy to learn and use, and secure. Customer service is reliable, prompt, and courteous. I love Time To Pet!

It is sometimes a challenge to remember where to find certain functions within the software, because it is so functionality-heavy, which is a good thing, but there is a bit of a learning curve.

This product brings together everything that I was previously managing manually into one coherent process. My clients and I have visibility into the same things, they can update their information for the care of their pets and homes at any time, and scheduling flows seamlessly into invoicing, collections and reporting. The communication option allows the client and all team members to be on the same page, with a maintained history, and no lost texts, or having to communicate information shared in a text with other people. The options for customizing the various features and modules to your specific business needs and preferences provide a lot of flexibility, and it is an excellent value for the money.

Because it's so extensive and has many customization features, there's a bit of a learning curve. The client facing software/app has been made simple enough for client use, but it can still be a little tricky setting up your services so that they are easy for the client to select properly, and then flow through correctly to your scheduling and bookkeeping. This might just be an individual thing for me, as I have clients who pick multiple services on one invoice (a mix of requests for overnight stays plus daytime visits), so it might just be the way that I set it up. These are very minor items, and I've found simple ways to make this all function for me without any tricky workarounds

It's the best modern-day solution for keeping track of client/pet info, handling billing, tracking service requests, and more. What I like most is it's interactive and it provides our customers with their very own customer portal, making scheduling a breeze (now if only I could convince ALL of our baby boomers to use it, that's the trick). That said, the feedback from our customers has been nothing but positive over the past 2 years and they love the mobile app.

Note: We switched from a competitor's system that we had been using from 2010-2015 (their software was archaic and dreadful to use - TTP is a delightful breeze in comparison). It was the best move we could've made.

There's nothing that I "dislike" about this software. But, if forced to choose, I'd say the mobile app needs a minor update - nothing major and I already reached out to their support team and, as in the past, I know they're giving it attention . Which is another one of my favorite things about this software...their support is incredible!

The developers are always listening to user suggestions and requests and making upgrades in response. Their customer service is unparalleled in The tech industry or, really, any industry these days. Highly responsive & engaged! It makes a huge difference in my experience of the product as well as the product’s usefulness.

Sometimes I feel like there are more features than I’ll ever need, but I can see how desirable they are to other companies in the pet care industry.

The app provides transparency for our clients allowing them to be a virtual partner in every visit and allows the client to see & appreciate all the love and energy a sitter puts into each visit. In the end the it improves the relationship in both directions and as a business owner, that's what it's all about.

I looked at all the pet sitting apps. At that time, the available apps weren't "customizable" and required that you run your business using their format and none of them provided an improvement on the system I had created. Not until I found Time to Pet, which is completely flexible to use in a way that suits any business, was I ready to jump onboard with an app.

However, this aspect of the app is possible because of the thoroughness of the app which made it initially less than user friendly. I understand that they have since instituted a more intensive hands on approach to training new users.

Now that we experienced with it, it's great.

Time To Pet comes the closest to automating every aspect of running a pet care company and yet still manages to offer so many ways to customize it to your specific services. Your customers can use the app to request services and your administrators and/or your care providers can approve those requests. Schedules and invoices are ridiculously easy to email out as needed. Communication with your customers and your team are a breeze. It even synchs with Quickbooks to simplify your bookkeeping. I don't know how anyone runs a pet care service without it!

The only hiccup I've run into so far is that Time To Pet is not able to differentiate between the different types of pets when setting up billing for extra pets. For example, we bill extra for walking any additional dogs more than two. If the customer also has a cat in their profile, the system will still charge the extra fee since it is not able to tell that the third pet is not a dog and thus does not need to be walked.