Ovatu Erfahrungen

Ovatu is amazing. It makes managing bookings a snap and is very user friendly. With the option for me to book in patients or for patients to use the mini site as well as options of emailing campaigns, sms reminders and even taking payment. It is the only way I would want to run my clinic as it has been the smoothest system I've had the pleasure of using in the last 5 years (at other clinics and my own). It is also worth mentioning that the tech support and customer service are phenomenal. The Ovatu team really cares for their customers and are always on hand to assist with any problem I have had.

The minisite was a bit of a nightmare to set up (I have zero tech ability) but with the new updated site and also the constant customer support - this soon became one of the best features of Ovatu.

Customer rep. responds to software issues so promptly. I've never had to wait more than a few hours to get a reply.

Working with Ovatu has made my job so much easier. I have multiple employees some renters some commission this makes it easy to see what employee I need to keep track of. Keeping track of daily money and product sales is very easy and helps me with taxes and book keeping. My clients love the online booking option and use it all the time. I travel for large parties and can take the program with me any where. Being able to see schedules right from my phone lets me see my books are full and money is coming in when I’m not in the shop. The price is amazing other booking products cost hundreds of dollars. Every time we need to add an employee the process is very quick and easy for them to learn. I’m so glad I found Ovatu.

I would like to be able to print receipts

The best thing about Ovatu is that clients actually use it. They speak of how easy , simple, and straightforward it is to engage with. These are individuals aged 17 to 71 from all different technological eras. This says something about the design and implementation. The biggest compliment to it's interface is that throughout the booking process, a client doesn't have to leave the experience to verify their email (and then re-log in). They see a booking, enter their details, and they are done. Customer support has always been stellar. High marks all around.

Would like to have certain elements (specifically on screen instructions during the booking process) be personalised. Would like to see the review system was better integrated with Google review guidelines.

The online booking is a great feature and ever growing area of our business. Very customer friendly and integrates well in the system. It's more simpler than other systems to use, streamlined to suit rather than having features that aren't really relevant or will increase bottom line value. Having sms reminder cost built into the pricing structure reveals more of what the actual costs of using are rather than having continual add on cost to the service. Reports again are streamlined as to what is relevant but able to be adapted to in more depth accounting and business summary. The new quick sale and re-book feature works well

The appointment diary view is a bit small on my browser view but is better on a larger screen so not really a problem. Booking and changing breaks in the appointment diary is a bit of a faf admittedly but just probably more so because of changing from another system which in this area was easier but did not include so many of the better features of Ovatu. Bar-code scanning with a bar-code scanner would be better for me from using in a browser but realise many use the apple app of which I don't use apple.

Very user friendly , I picked it up right away, no tricky learning curve.
Super easy to customise by adding your services and prices etc and not too time consuming either.
Excellent reminder system, sends out reminder email 48hrs before to minimise no shows.
Easy to view scheduling
I love that the IPhone version can be used offline to take bookings etc then automatically syncs up when it has signal
easy to store client information
excellent customer service, very quick to reply and have always answered all my questions and solved all my issues within days if not hours,

annoying that the google compatible version doesn't seem as advanced, wanted to upgrade to the Google pixel phone but the Ovatu app wasn't as good so had to stick to iPhone

Fully customizable, easy to add services, tons of automated marketing, and the ability to send SMS messages. My guests rave about the ease of use for online booking integration, and I recommend the platform consistently. My contractors can view their schedules over a wide range of mobile devices and tablets, and have no syncing issues. Well done, Ovatu.

*So far* inability to integrate with Square. I prefer it to Stripe, which does the job in the intervening period, and I've been advised that Square may be in the works. Also, no customer service phone number / a significant (up to a day or more) delay in getting answers for issues when working through Facebook messenger. Thankfully, help isn't really needed much because it's such a stable, easy platform.

Accessibility anytime anywhere
Patient appointment reminder messages.

Can't look at specific lists by the touch of button.
No Active Birthday reminder for the practitioner.
Keeps deleting the discounts after they have been set.
Have to open the appointment to see names as sometimes hidden in 10 minute slots on the mobile app.
Can't add pics via mobile app to marketing emails as photos on phone incompatible.

It is extremely easy to set up. Even if you are not good with computers the step by step guides are really easy to follow and the support online and over the phone is amazing!! It makes life so much easier as customers can book their own appointments online rather than messaging back and forward trying to organise a time that suits both of us. Customers are never waiting for me to get back to them as they can see everything they need to online and I can enjoy my days off. Also the new app is brilliant!!

Only bad thing about it is that it charges for sending texts to customers. If there was a way for it to link up to my own network provider and use my own allowance then it would be perfect.

I love the simplicity of uploading, changing, tweaking my salon services. It's pretty self explanatory but, I have used the customer service call line a few times and always rectified my issue with tricky complicated (to me as I'm not tech savvy!) Problems and it's never an issue.
My staff can also use the software with ease and my customers regularly tell me what a great addition online booking is with ovatu- life can be hectic but thanks to ovatu you can book with ease 24/7. It takes some of the stress out of running my busy salon

If you could see your daily revenue on a mobile device- iPhone -then it would be perfect. As I generally chop and change between my iPad where you can see the revenue at the top right of the screen

I love the booking, invoice & recording of customer payments systems. Ovatu are quick to respond to emails, always giving great step by step instructions. The help function has excellent tutorial videos that are easy to follow, making use of their system easy.

i am happy with most features that this product offers. Recording the customers bookings requires going into the schedule clicking checkin in and then change of screen into customers invoice to add the sale, I understand the first sale to raise an invoice can be done with create a sale, butt if I wish to add to this invoice I need to go into the sales invoice. This process can be a little clunky.

User friendly interface, good and useful functions, excellent web area with so many useful functions. This application made my life easier with a 60% reduction in my incoming phone calls.
OVATU You is a perfect application as well as I try to force my patients to use it.

Language support for HUNGARIAN would be a great value as (unfortunately typical in Hungary) nearly half of the patients cannot speak English.
Sometimes duplicated booking is available. However I don't know the reason for it.
Mass email for a specific day's patients is not available.

It's easy to use and it is dependable. Anytime I've ever had a question or needed support, their people have been VERY responsive. Last year at tax time I had spent hours on something that I messed up, and their IT people were able to fix my problem within a couple of hours. I was so incredibly relieved. Shortly after, there was a small change in the software that made it easier to not make the mistake I was making. They truly care about improving the software and want to help you succeed!

I really like how attentive the support team are. The system works really well, simple to use and navigate but when you dig deeper, there are so many more uses for the system, like reporting, tracking sale etc. You can use it simply as a diary or a way to run your whole business.

The only issue we ever have is if staff don't sync their phones and the bookings don't show on everyone's phones or iPads. This is completely user error so cannot be blamed on the system!

Easy to use
Great reporting
Ovatu You app
So many great features and functions at a great price for small businessess

Only set to weekly roster , fortnightly would help us greatly
Waitlist feature is great but if it had an automated reply feature to the customers when appointments became available that they requested it would be a great help

Allows me to run my driving school business with ease. Just enter the booking on the flexible calendar then Appointments are taken care of with customer reminders and confirmations, which virtually brings cancellations down to zero.
Customers can even book or reschedule online. Taking payments is easy too.

Nothing to dislike about this product.

The software has completely taken me out of the loop for booking appointments, saved me a huge amount of time

The help guides could cover more troubleshooting, but once I got used to how the system works it got easier.

Easy to use & always evolving. Love that you can use it if your offline. Is o e of the best I have trailed and used.

Can't think of any. Perhaps more couloir options for treatment categories? Would like option to use themes in the background and Birthday pop ups & loyalty points per price views on client booking on the description so you can see it as soon as you open in the mornings & we don't miss them.

The reminder SMSs that get sent to the customers.
Adding services & customers is very easy.
Once I found out "secret" steps on how to use or find some of the functions then my previous frustrations were dissolved.
Great support!

Creating Sales: There are definitely more user-friendly changes that I would suggest to be made. We've had to adapt to make it work for us.

I like that it works consistently well. I have had no real problems. When I have had a small problem or was unsure of how to do something, the customer service has been good and fast.

I use it for scheduling golf lessons. I wish that it had some features that made scheduling groups easier.

Simple layout simple job entry without having to enter quotes. Easy employee use so everyone knows what is booked for the next day

Needs some adaptation for mobile house call style bookings but works well enough. Can only edit customers on computer not devices but again not a major problem

The flexibility of use. It's capable of doing SO much and I'm always finding new ways to utilise it in my business

I cannot add more than 1 default week. I work on a 2 week rota with different hours every fortnight, it would be great to be able to add a second default week so that I didn't have to do this manually

I use it for my salon. I can send a reminder automatically/ ovatu is reasonable in cost and very user friendly.

You cannot schedule weekly automatically any longer. The program used to be much easier for rescheduling.