Gymdesk Erfahrungen

- Easy to use
- One stop shop - the creators have thought of everything
- Simple for members
- Website is connected directly to the back end which is connected to the online shop and Point of Sale which keeps everything simple

- Would like a little more flexibility on the Design templates for the website
- Sometimes the help can be a little tricky to navigate but jumping on the Live Chat solves things in minutes!

The team is quick to respond and open to suggestions for features.
The setup is pretty simple and easily integrates with payment software.
The FrontDesk option is a nice feature for allowing students to check in.
Great set of features for the price.

Updating members isn't always easy.
Some of the links and buttons don't work as expected.
Ability to customize memberships, especially for 'no cost' memberships, is limited.
No feature to allow for more than one version of a waiver to be used at the same time or to include a waiver and a membership agreement during the sign up process.

Mostly easy to use once you figure it out.

1) You can’t send out waivers to multiple people at once. Would be nice if you could have them fill out the waivers without having to individually assign them to each person.

2)Wish there was a more detailed way to sort through leads, students etc. for example using tags for things like events, or to separate different types of leads etc.

We have only used this for a month and haven’t even quite started using the full functioning yet so there may be more later.

Ease of use and presentation. The simple, yet data heavy presentation allows the user to have important information at the fingertips without unnecessary navigation.

Report customization. Probably not so much for the M.A. facility, but gym operators with a wide range of customers need to be able to generate custom data reports, especially those facilities who rely in part on dues reimbursement from member insurance programs. A growing segment of business as the aging population increases.

- Super responsive and helpful customer service. Our questions/problems are usually resolved within a few hours of submitting a request.
- Clean UI: easy for both us and our members to navigate the software.
- Provides all the features you'd need to run your school: billing, belt/skills tracking, attendance tracking, etc.
- Integrates with a variety of payment processors

There are a few random bugs here and there, but the support team is always on the ball fixing them once you bring it to their attention.

Very easy to use integrated with the Australian direct debit company (stripe), nothing is over complicated and hard to find and the (help) tap is actually very useful and I have personally used it multiple times!

The only con I would say is that all communication is dealt with over email the replies are always prompt what is good!
But that is the only communication that is offered between client and MAOR it would be very beneficial if there were other points of communication e.g skype, phone call etc, especially at the beginning stages of looking to sign up other than that I think it is a really good software for martial arts schools and I am very happy with it!

I like the customer service the most. [SENSITIVE CONTENT] has been most helpful and promptly responded to any questions or concern that I have had. Beyond that, the breadth of capabilities of the software is really great and I discover new functionality of the software almost weekly.

There are very few cons with this software. There are little things that have come up here and there, but [SENSITIVE CONTENT] has resolved them quickly or helped us find a workaround.

The ease of use is what I like most. Everything is easy to use, even our members have mentioned how much easier it is for them to use.

Would be great if you had an App version for members also. Also an Event section, i.e putting on an internal comp or grading and our members could register for the event through this program.

Easy to keep track of visitors/potential new members. Great dashboard overview to see quickly any overdue fees and information

We run a lot of kids classes where a day(s) needs to be selected for them to enrol. Currently we need to create a lot of day combinations to accommodate this

It like that it comes with its own webpage that can later be integrated with your own. It suits my gym perfectly accounting for all of my needs. I would recommend this for anyone setting up a BJJ Academy. It also has an easy to view, "how to" that helped me out. My emails initially to the Gymdesk Team, were answered quite quickly and after a while of using it, it became so much easier.

Being in Australia, it was annoying that only Square can be used for the POS. But Square isnt too bad with its low fees.

displays all the information i need with easy to use navigation and simplified interface.

certain settings are hard to find. It would be nice to have them all in one tab called "settings" with tabs within that to separate payments, memberships etc.

This software is great for the price. Very well thought out and well done

The website does not look great on desktop. Somewhat tough to align everything properly

Very customizable and full of neat and useful features. Attendance tracking, session allotment, booking are all done really well. Friendly and clean UI. If I wanted to do what I'm doing on Gymdesk on Mindbody (or other big names), I'd probably spend double and with more headaches.

There are some features that could be added (like an IOS app!) and some that could be more intuitive, but the Gymdesk team is very responsive and helpful, so I'm sure that regardless of your studio's style of doing things they could help calibrate the software to your situation.

All-in-all, great software and major bang for your buck.

1. Sometimes the sign-up page will glitch out or be clunky, which can be embarrassing when dealing with a client.
2. Although it isn't the job of the software to do your math, I do wish there were more numbers that tracked different info about leads, demographics, attendance, new/old/returning students, and accounting stuff like revenue growth, average spent per student, number of paid/unpaid per month, etc.
3. To my knowledge, there is no easy way to upgrade or downgrade memberships. You have to manually cancel their current membership, add the other one, and then figure out the prorated difference (which can be somewhat confusing, especially on the fly).
4. No app, which is fine, but it is definitely easier to use the software on the computer than on the Ipad or phone.

Ease of day to day use...Does not need additional hardware (works off a smartphone, tablet, pc, etc).... Feature rich... Dashboard providing a snapshot of key metrics...

Nil - anytime we have identified a new feature that would benefit our club they have modified they system to add the desired feature.

Effortless and easy for management of your school as a manager. Easy process for your students to sign up .

I would like to have an application (App) on my mobile via Google Play, or AppStore. No complaints.

Easy to set up new students. Easy to find history of payments. It’s very organized and easy to navigate. I love that our members have access to their own profiles.

Setting up family memberships is the hardest thing but it’s not that bad.

Simple interface
Most needed features
Quick turnaround for bug fixes
Open to suggestions for new features

Unable to work directly with back-end data (though this is understandable), more export options would help here though
Would prefer a self hosted open source solution if one were available with comparable feature set
Self-sign-in when multiple classes available feels less intuitive than other processes

Easy to use. Layout is great and does everything I was looking for without extra stuff that nobody uses.
Very simply for members to use and very easy for initial setup by staff/ owner.

Hoped for an app.....but latest email I received said they will be rolling one out soon!

New gym owner here and doing it on my own. This app was recommended by another user and it has made my life so much easier. Super simple interface, incredibly supportive customer service, and flawless member experiences so far.

No complains so far. Maybe set the price point lower for less than 30 members to help brand new gyms reduce costs.

Constantly improves software features. Very prompt with support and any questions. We highly recommend Martial Arts on Rails.

No complaints everything has worked very well.

I love how easy it was to setup for our dojo! And it built our front landing page AND student portal all at the same time. Billing is easy and perfect. Nothing but great stuff

The template for the website is fixed with little customization aside from pictures. The schedule only shows one week at a time.

- Best support ever
- Quick bug & features turnaround, even when paying the lowest plan
- All features requests are considered and thought through
- Payment integration with square and stripe
- kiosk mode for in gym/dojo check-in
- manager and members interface to allow members to see own membership, pay invoices, etc
- integrated document management for waiver and T&Cs
Many other features, I suggest you to do the free trial

It is really a great software, any cons I came across was swiftly corrected/updated by the great team behind the software.

There hasn't been any request/features that where dismissed by the team so I want to say no cons!

Has a appealing user interface,with many customizable options

Not many negatives I have towards this platform but wish it had an app in the playstore and the gym sheduling can be a little confusing.

Martial Arts On Rails has helped me tremendously in streamlining my students info. I have been taking role and keeping up with ranks on paper for about a year prior to implementing this platform. This is my first time operating software or an online platform. WHAT A DIFFERENCE! My school is starting to grow and MAonRails is making things a breeze to keep up with. [SENSITIVE CONTENT HIDDEN] is super quick to email me back if I have questions. I give this company an A+.

It seems to operate better on a laptop or desktop versus a smartphone.

Easy to use and the customer service is outstanding.

Learning how to use this new software. A change in our usual routine, but it was much needed.