ChannelGrabber Erfahrungen

Channel Grabber is very easy to use and the initial set up is very easy to manage.
Support can take a while if not urgent BUT if an emergency the support team deal with the issue very promptly.
Excellent traffic light system for products that lets you know where your items are listed (or not).
The layout of the software is simple but effective.
The filter system on the orders page is excellent and makes it very easy to see what you have sold and on which channel.
Also on the product page you can easily see what items have errors or are active which is VERY handy.
All in all an affordable e-commerce solution with easy functionality for companies of all sizes .

Can take a while to load certain pages. Also you are limited to Amazon and Ebay marketplaces and on the CLASSIC Channel Grabber there is no API access to integrate directly to your system (although i hear this is in the pipeline)

I find it very easy to use and far less cluttered in comparison to other software available.
I open Channel Grabber in the morning, click new orders, highlight them and press print, need it be any simpler, I think not.
Customised invoicing that enables you to tailor your requirements to the customer.
Very effective order information layout from each purchase, and now orders are grouped together for buyers purchasing multiple items, this is great!
Most off all the customer service is impeccable, never have I been kept waiting longer than a minute or so, I think the strength and popularity of Channel Grabber has been achieved through simple software and fantastic customer service, something other e commerce platforms can not offer.

Postage such as next day or premium payment for speedy delivery is not integrated as well as it should be.

Example: the only way you know a buyer has paid for next day delivery is from the amount on the invoice, a marker for this on a order or on the automatic generated invoice would be much better.

There is nothing good to say about the software.

I have never come across such a poor / unreliable system in my 30 years of experience. I won't give even 1*. I have not had one example (even by accident) when the stock that CG shows and physical stock matches. I lost count on the number of instances when I have over sold (and I have to cancel an order because of non-availability of products) or undersold (where the stock will be sitting in the warehouse but CG shows zero stock).

The system goes down so frequently. For instance, this has been down for the last 12 hours with no customer update. They may bring-up the system at some point in time, no one knows when.

Height of poor customer service.

It manages my stock between selling channels with very little problems, the support service it great to, and best of all its good value compared with its competitors

I dont really have much bad to say, when a problem does arise its quickly fixed, the guys at support are helpful and friendly, my only slight recomendation to improve is the speed which it sincs at, if you have a good selling product you may sell it on amazon and ebay at the same time causing a oversell, the speed is good but can take around 10 minutes to sync, if they could get that almost instant it would be perfect.

Simple to setup. I've had a little experience with this sort of software before, but anyone could do it with a bit of research and manual reading. CG have good user guide pages which should help you through any questions. If you don't find the answers you need there's always help chat and they'll speak to you on the phone if you need. All my advisors have been most helpful - they have always come back to quickly and efficiently. Now the system is all up and running it really saves time as you can see orders, shipping, messages, and stock levels in one place. We use DPD local for our shipping and CG works really well for label printing and tracking of our orders. Good job guys!

CG maybe missing a few features of 'larger' fulfilment software out there, but it's always in development and these will probably be added in the future. I've been told they will be adding all the features i would like in the future. These being - creating products within CG, SKU/product linking across sales channels, and a reporting page for sales performance, low stock etc. That said, the current features and the entry level costs for using this software are very, very reasonable, so i'm happy to recommend it. I'm looking forward to seeing how this involves.

I have so far found Channel Grabber (CG) really easy to set up with my company details and the channels we use. The interface is also easy to find your way around (without instructions!), but has the right amount of tools to make the system efficient. I have tried a lot of these system lately and I have found that CG have thought about how real people would use and process orders an so this works well. Another nice touch is the ability to create (different) invoices for different trading names and have these map to sales channels - a real time saver. Great connections to shipping and sales channels. Although for us there is one missing - Etsy, so that's the only reason for 4 stars.
I believe the guy's at CG will be working on an Etsy connection at some point in the future. There is an API though, so you can connect to anything you like (with a bit of coding)! I haven't had any problems, but have contacted support about general Q's and response has been quick and detailed.

No connection to Etsy (yet). I'd personally like to have box/text alignment on the invoice designer, but it's minor point.

Multichannel, communication module incorporated (no need to deal with amazon and eBay page anymore for replying to customers), very quick.

The only one would be for now the multi asin capability for amazon, but as I understood will be ready in few weeks!

Easy to use interface witch looks promising at first.

The software has bugs!
The design team and support are not very helpful.
The software can miss orders and can cause serious business operation flaws
There are no warning systems in place when something has gone wrong, so as a business owner you wouldn't know something has not happened as it should, until it's too late, and you've lost the customer's trust.
I would avoid this company until they fix the support and bugs

It's a very useful tool for product listings and inventory management. The customer service is excellent, and issues are rare.

Listing products with variations, albeit a fairly easy process with ChannelGrabber, feels like it could be a lot simpler and more streamlined.

Extremely easy to use with a very logical flow, it saves a lot of rummaging about in eBay and Amazon, and so saves hours of messing about keeping track of things. The User order interface is very well designed and the link between orders/messages/site is very neat.

Very easy to set up
Very easy to import products
Order interface very well designed
Good value for small/medium business

Would really like to see some extra user defined fields in the products area. Not sure about the title- honestly the software is much more elegant than the name 'Channel Grabber' implies. Channel Simplicity or Channel Solution would better describe it.
Would like:
User defined inventory fields
link from orders to products
no eBay launch from the site
To be fair, if it had the above then costs would justifiably be higher!

The software is very user friendly and easy to understand for a new person either. Features are so useful to improve, create listings

Having 5 shops across multiple channels was a nightmare to keep on top of stock levels. Now with channelgrabber it updates them all in one click! Also printing pick lists and invoices and replying to all messages in one place is a great time saver.

The only con is the lack of inventory you can fit on one page and the ability to filter stock by say stock level or channel

Not being a wizz on computers, I'm finding it surprisingly simple to set up and understand. I think this software will make my life easier.

Hard to criticize at the moment having only just completed the 14 day free trial. Sometimes the live chat can take a while to get a response.

What I like most about the system has got to be the ease of use! The system is very easy to use, so much so that training others to use it will take minutes not hours. The ability to click 2-3 buttons and print all your invoices from multiple marketplaces is amazing! Both of these functions will really cut down our admin time and allow us to add more products and put more time into the selling platforms rather than red tape.

the stock integration and the simplicity of everything working together,
also the integrated labels

the price for 350 orders. thee should be lower price for in between 100-350, something,like 250.
it would be better

The ease of which you can specify different invoice templates for different sales channels is a real plus. All sales and messages come through very quickly unlike with other platforms I have tried.

The inventory section still requires some development as it is very bulky also integration with FBA inventory would be good.

Customer Service is one of the best around
Stock Sync,
Order Processing,
Easy to Use.
Saves us alot of time by using this product.

There are not many bad points about this product it does exactly what it says on the tin. To be over critical, the software does leave a desire for more channels.

It does exactly what we need! It keeps the stock file in order, and can be intergrated with other websites and software packages.

Sometimes takes a while to syncronise with eBay and Amazon, which can leave you questioning whether it's working correctly.

Once you learn the way around it, it is very fast to find an invoice and print it off, or send a copy to the customer if they need another one.

There are occasional glitches, usually when Amazon changes something, which can take time to resolve.