BiT Dealership Software Erfahrungen

It has made our process more seamless and easier to maintain

Sometimes the reporting is hard to figure out for custom reports. I wish that the standard reports lined up with more of what I need

The only thing I can say that I like about this software, is the email feature. But we're making due with what we have because we have already invested in this.

You can only have one customer name & email on an account, therefore if you have customers who share ownership of their vessel, only one can be named. One-off parts/services mess up accounting and inventory and cause more headache than it does help. You have to pay a additional fee to get the Map feature for slips. You're billed per user, making it costly for small operations, and more difficult to use the system as intended with scheduling and the calendar feature. if you're not under the correct tab for an invoice or work order, it will not automatically swap you to where you need to be, rather it says you have to open the correct tab and re-search for the invoice. There is no invoice history as things change so if you have an issue there is no trace of when/where it happened and who did it. I could keep going, but I won't.

Ease of use, economical, Cloud-based. Flexibility to use in any location.

Not being able to sell a serialized piece of inventory on a work order.

That all my departments can communicate and I can access it from anywhere!

It gets a little complicated by how many choices you can use to customize your reports. Sometimes less is more. But they do have a good team to help you through it!

BiT is web based! No need to download, can open on a browser. Even if you haven't had training, the system is easy to navigate.

No accounting in BiT. Which is also a reason I like BiT. So 50/50.

Everything, especially the initial set up

Nothing so far, we are very happy and will continue to recommend it to friends

Seams to cover all the bases we need here at our business.

Way to much key board and mouse use. Could be more streamlined. I need to lift off keyboard and go to mousse to high-lite fields, should be able to use the "Enter" button to scroll through fields.

We implemented this system at the beginning of the year and it has just helped so much. With having multiple locations we can view stock at each individual store as well as company wide. Our technicians now have an easier time locating work orders. Finding parts in our store has never been easier.

We are a Canadian company and there is no option to auto populate Canadian Postal codes. Every time we put one in it pops up with a warning that address can not be found with this zip code

What I like best is that I can easily make work orders and bill out jobs. Also, I can keep an eye on my inventory and export orders easily.

Taking physical inventory seems more complicated than it should be. Just saying....

The software truly helped us get organized and streamlined- you can easily see past services and records as well as track progress of current jobs.

Manually entering all the inventory- however this would need done with any program but this is very time consuming!

To be honest price, otherwise we would look at others.

Help with creating documents to be used

Its easy to use, very good customer support, its allowed us to be more efficient in our work routine. We only use two of their modules and have plenty of room for growth with BIT.

They only offer one credit card integration option.
Unable to attach a contract to an email.
If we have an outstanding invoice and changes need to be made, it takes an additional five to six steps to go in and add the additional items. Its not a quick and easy fix to complete it.

I like that bit is easy to use and for the most part well optimized. Creating invoices and entering products into inventory is easy to learn.

The calendar feature on bit is kind of difficult to use.

Equipment tracking from inventory, to sale to maintenance is good when used properly. Pre-installation training could be improved.

Reports , A/R functions, inventory maintenance. The developer should have consulted with someone in the accounting industry.

Easy of use, awesome support!!! Not a computer expert, works great for my buisiness.

I have none, this system works great and support has always fixed an issue that I create.

Ease of use and customer support have always been a key feature. We have fast turnaround on all support requests. We look at the support team at BiT as part of our team and all we have to do is make a quick phone call to get that support. BiT has offered the dealership a way to expand our data base and have quick turnaround on finance deals and over the counter sales. Inventory management has also been taken to the next level. Actually being able to see what parts we have in stock and what needs to be ordered has increase efficiency and saved money by not have too many overstock items.

Really not many cons, being web based can have issues with internet disruption but that very rarely occurs, mostly during major storms. Biggest thing we see is not being able to use the entire program, there are a lot of features we currently do not use but are working towards implementation.

accounting affects everything we do to navigate our business

Not anything that I can think of to navigate our business

invoicing and inventory management is easy to use and organize

some parts can be confusing very to contact support though