Tall Emu CRM Erfahrungen
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39 Bewertungen
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Tall Emu Review Boema
Bewertet am 7.3.2024
Vorteile
Inventory Management & Quoting process are extremely well done
Nachteile
Setting up the software is pretty tedious and support access can be limited for any questions outside of the help forums. MYOB integration could have more in-depth information considering it is a MYOB product.
Antwort von Tall Emu
Hi Daniel,
Thanks for taking the time to leave a review for Tall Emu CRM.
We are extremely glad to hear you've had a great experience with using the inventory and quoting features - definitely a standout strength of Tall Emu CRM.
However, it's disappointing to hear your feedback regarding set up, support and integration.
We acknowledge the issues you've encountered and apologise that it wasn't a 5/5 experience. Having said that, we are actively addressing these issues to ensure a smoother experience for all our users. We are investing in improvements to streamline the setup process, and we are expanding our support team to provide more comprehensive assistance.
There is also a strenuous effort and process in place to provide improve and maintain platform reliability.
Thanks again for choosing Tall Emu CRM and if you need any assistance, please contact us at any time.
Rachel, Tall Emu
- Branche: Landwirtschaft
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A Game-Changer for Small Manufacturing Businesses
Bewertet am 22.10.2024
I highly recommend Tall Emu CRM for small businesses looking for a user-friendly customer relationsh...
I highly recommend Tall Emu CRM for small businesses looking for a user-friendly customer relationship management solution. As someone who has worked in technology for over 25 years as a developer, Senior Business Analyst, and Quality Control and Tester Manager, I can confidently say that I've never encountered a CRM that offers such comprehensive manufacturing and inventory features. This combination is perfect for small manufacturing businesses.
The interface is intuitive and can be easily customized by non-developers, making it accessible for everyone in the team. Additionally, the support team is incredibly polite and easy to work with. They are always available to assist whenever needed, ensuring a smooth experience. If you're in the market for a CRM that meets both customer management and manufacturing needs, Tall Emu CRM is an excellent choice!
Vorteile
1) The intuitive design allows easy navigation and customization without requiring technical expertise.
2)It combines robust CRM capabilities with specialized manufacturing and inventory management tools, making it ideal for small manufacturers.
3)The support team is responsive, polite, and readily available to assist with any inquiries or issues.
Nachteile
While the basic functionalities are straightforward, some advanced features may require a bit more time to fully understand and utilize.
In Betracht gezogene Alternativen
XeroGründe für den Wechsel zu Tall Emu CRM
Because of the advanced inventory and manufacturing features.Antwort von Tall Emu
Thank you so much for taking the time to leave such a thorough review, Christielli! Your words mean a lot - and the team is buzzing as we read your feedback. We love working with you and your team and look forward to helping your business to grow well into the future. Thanks, Rachel.
- Branche: Telekommunikation
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Tall Emu: Not so good
Bewertet am 12.8.2024
Prior to MYOB purchase, excellent. Since MYOB purchase very poor.
Prior to MYOB purchase, excellent. Since MYOB purchase very poor.
Vorteile
Initially the reporting and proactive assistance we received was fantastic. The product is great value for money and has a wide range of tools.
Nachteile
Since being taken over by MYOB, getting changes made is very difficult and time consuming. Instead of assisting us, the changes that are being forced on us make operating our business more difficult. It has taken us over 6 months to get a change made that is an error they created in their system, that we identified, and we are still waiting for a solution!
In Betracht gezogene Alternativen
Zoho CRMWarum Tall Emu CRM gewählt wurde
Incorporation with Xero, invoicing from Tall Emu, custom reporting, ability to setup products that have negative margin, ability to setup commission based services.Zuvor genutzte Software
Pipeline CRMGründe für den Wechsel zu Tall Emu CRM
Commission based service margin, custom reportingAntwort von Tall Emu
Hi William
Thanks for taking the time to leave this review, although it's obviously very disappointing to read.
As I believe you're aware, Tall Emu has been reacquired by one of its original founders, after being part of MYOB for over 2 years.
Since the reacquisition on 16th September, we have completely changed the way our support and development teams work and the way they are prioritising help tickets and tasks.
I understand we are in contact with you, and we are working through the challenges and issues you've had with Tall Emu.
Hopefully your view on Tall Emu and the value it gives your business has changed significantly, and we look forward to being able to change your review from a 1 star to a 5 star very soon! We are more than happy to have that conversation with you and address any ongoing concerns you have.
Thanks
Rachel.
- Branche: Bau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Tall Emy, the ideal platform for newco's.
Bewertet am 25.10.2024
We were a new business and wanted a common platform to operate both as a CRM and Order Management...
We were a new business and wanted a common platform to operate both as a CRM and Order Management through to Logistics and Tall Emu is ideal for this.
It is intuitive, we were actually live prior to the onboarding, it REALLY is that easy to use.
Vorteile
The speed at which we could get operational, simplicity is the key!
Nachteile
Following the acquisition the service levels fell of. Now back with the founder, service levels expected to return to previous levels.
Antwort von Tall Emu
Amazing to hear, thanks Ian! We are confident you'll only find using Tall Emu will get better & better as we introduce more improvements and new features. We are so glad to be working with you and your business. Thanks, Rachel.
- Branche: Eisenbahnbau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Tall CRM is Amazing
Bewertet am 8.11.2024
Tall Emu CRM is an amazing system with amazing staff who have helped us every step of the way and...
Tall Emu CRM is an amazing system with amazing staff who have helped us every step of the way and have done so much to make this transition a really smooth process.
Vorteile
how easy it is to set up and use, it has wide range of options and suits my need perfectly
Nachteile
there isn't much I don't like about tall emu CRM, but the things I don't like are more luxury things to make doing my job easier, but staff are wonderful and looking at fixing it.
Antwort von Tall Emu
Hi Marcus,
Thank you so much for taking the time to leave Tall Emu a review. It's fantastic to hear you've had a great experience with us so far! We hope to work with you and your business for a long time to come. Please reach out any time you need assistance.
Thanks
Rachel
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
From hero to zero.
Bewertet am 25.7.2024
When we first implemented the system just over 12 months ago, it was fantastic. Whilst I have some...
When we first implemented the system just over 12 months ago, it was fantastic. Whilst I have some 'work-arounds' in our processes, for an 'off the shelf' system it was ideal for our needs. Whilst we still find it good for sales and inventory management, the major issues with integration with our finance system, stemming from changes TE have implemented, means we are now questioning if we need to look at a different system going forward. We have gone from a robust, working system to one that is now very fragile.
Vorteile
The ability to capture all our possible 100,000 + product items so that quotes and sales orders can be raised without needing to look up or enter new data. The software has removed at least three stages of manual data entry from our processes which has had a significant impact on efficiency.
Nachteile
Sadly, recent updates done by Tall Emu have significantly impacted our business and the ability of the system to integrate with Xero, our accounting system. Help information is either non-existent or out-of-date. Help desk staff try to be helpful but seem to lack basic accounting knowledge so cannot work through issues. Harder issues are just not fixed.
Antwort von Tall Emu
Hi Alison,
It's really disappointing to hear of your experience. As of 16 September, Tall Emu was reacquired from MYOB by one of the original founders. Since then, we have been contacting Tall Emu customers to make sure their outstanding and ongoing concerns are addressed. We have a completely different way of working now, and ensuring customers receive the best support is top of our list. I understand that we've been in quite a bit of communication with you to ensure you are on track with Tall Emu (since the reacquisition). I hope the changes and communication you've had in the past few weeks has changed the way you view Tall Emu and the investment you have made. We'd love to turn your 1 star into a 5-star review, and if there's anything else we can do to make this happen - we would welcome that conversation!
Thanks
Rachel.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
I like where this is going
Bewertet am 18.10.2024
It has been a very involved process to get things working correctly however to their credit the...
It has been a very involved process to get things working correctly however to their credit the people at Tall Emu have clearly been improving on their product and service over the last month.
Vorteile
Huge list of features for price, and local support is excellent value.
Nachteile
Many teething issues arose during the MYOB era of Tall Emu however these issues are generally being resolved.
In Betracht gezogene Alternativen
MYOB Business, monday CRM, Salesforce Sales Cloud, Simpro und XeroGründe für den Wechsel zu Tall Emu CRM
Right mix of price and features, Australian support is also a big bonus.Antwort von Tall Emu
Thanks, Shannon, for such a great review! We are so pleased to hear your experience with us has been a positive one so far. We are continuing to improve usability and functionality of the system, and every piece of feedback helps along the way. Don't hesitate to contact us going forward with any questions or concerns.
Thanks again, Rachel.
- Branche: Eisenbahnbau
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Tall Emu great Customer relationship management
Bewertet am 4.11.2024
Fantastic, [sensitive content hidden] is a star with assistance on boarding and working through and...
Fantastic, [sensitive content hidden] is a star with assistance on boarding and working through and developing our understanding
Vorteile
Intuitive and looks after the small things, Great customer service
Nachteile
that it took me so long to find it, we tried other systems from low cost to high cost and have not found anything to compere.
Warum Tall Emu CRM gewählt wurde
Advanced was not easy to use and was costly to useZuvor genutzte Software
MYOB AcumaticaGründe für den Wechsel zu Tall Emu CRM
They provided best customer service and easy to useAntwort von Tall Emu
We are so glad you decided to go with us, Michael! Thank you so much for taking the time to leave us such a great review. We look forward to working with you long into the future! Thanks, Rachel.
- Branche: Baumaterial
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Tall Emu CRM Review
Bewertet am 10.10.2024
Vorteile
Once set up is a one stop program to integrate all sales aspects of the business business.
Nachteile
Tech Support got very poor few a few months while under the control of MYOB.
Also can be a little clunky to set up and customise at times.
Antwort von Tall Emu
Hi Fraser,
Thank you so much for taking the time to leave a review.
Since Tall Emu was reacquired from MYOB (16 September 2024) by one of Tall Emu's original founders/owners, we have been addressing customer issues and challenges and made significant progress.
We are continuing to make some pretty exciting improvements to the CRM itself, as well as massive changes made already to our help desk/ support and how we work with our customers to get the best out of Tall Emu. Look forward to working with you to do the same, for a long time to come.
Thanks,
Rachel.
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Wormhit Review
Bewertet am 12.11.2024
Started off rough but has greatly improved and can see it improving continuously
Started off rough but has greatly improved and can see it improving continuously
Vorteile
I like the fact that since getting the company back from MYOB how helpful [sensitive content hidden] has been himself as well as the other people working very closely with the customer who were having problems
Nachteile
The initial confusion to the software which was partly due to not having used a CRM before and also due to the lack of support when owned by MYOB
Antwort von Tall Emu
Thank you so much for your feedback! We are so glad to have you on track and seeing the benefit of CRM for your business moving forward. Don't hesitate to reach out if you have any questions or need support, we're here to help!
- Branche: Verpackung und Container
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
ABSOLUTELY iabolical
Bewertet am 23.7.2024
A complete disaster. Really bad service, bad support and a completely under build software...
A complete disaster. Really bad service, bad support and a completely under build software package.....a complete waste of $1500
Vorteile
The price is what I liked because I'm a small business and having used CIN7 in my last company I didnt have the cash flow for that.
Nachteile
Customer support and training is ridiculous, 2 hours of training for $600 is the worst deal you can imagine. Nothing is easy in this software and is laboriously hard to navigate when imputing in inventory items. Changing the look of your invoices requires you to have an in-depth knowledge of word and nothing is simple.
I rang help numerous times with no answer, left messages, wrote emails and got nothing for at least a week.
Dont touch this with a badge pole
Antwort von Tall Emu
Hi Greg,
As at 16 September, Tall Emu was reacquired from MYOB by one of the original founders. Since then, we have been contacting Tall Emu customers to make sure their outstanding and ongoing concerns are addressed. We have a completely different way of working now, and ensuring customers receive the best support is top of our list. If you would like to speak to someone directly about the changes we have made, please contact us and we'd be happy to discuss with you how you can get the most out of Tall Emu going forward. It's really disappointing to hear of your experience, and we'd love the chance to correct this for you.
Thanks
Rachel.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Locally built and locally supported for local business
Bewertet am 3.1.2024
I liked using Tall Emu however due to decisions higher up the chain, we moved to different CRM....
I liked using Tall Emu however due to decisions higher up the chain, we moved to different CRM. Tall Emu as simple and easy to use.
Vorteile
The onshore team based in Sydney were very knowledgeable and keen to assist where possible. Tall Emu has come a long way since we first started using it.
Nachteile
In inability to integrate with Xero was a majority hurdle for us. To my knowledge, this has now be fixed.
Antwort von Tall Emu
Hi Andrew,
Thanks so much for taking the time to leave a review for Tall Emu CRM.
It’s great to hear you enjoyed using the system and had a good experience with our team. I’m not sure of your exact circumstances with Xero integration challenges, or if it was isolated, but Tall Emu certainly has excellent integration with Xero, as well as MYOB and other business apps.
Thanks again and hopefully we can work together again in the future!
Rachel, Tall Emu.
- Branche: Großhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
A lot of product for relatively little money
Bewertet am 22.11.2023
TS was easy for me to implement and is great value for money.
TS was easy for me to implement and is great value for money.
Vorteile
TE has most of the features that you would find in larger and much more expensive packages without the price tag. I am able to run my small business professionally and use the majority of the features each day.
Nachteile
Some of the capability is underdeveloped. I use the RFQ module extensively, but it is not quite supplier centric enough.
Antwort von Tall Emu
Hi Andrew,
We really appreciate you taking the time to leave us a review.
It’s great to hear your experience has been so positive with Tall Emu and you are using so many of the features to run your business. This is exactly what we love to hear!
We are in touch with you about your feedback on the RFQ module to hear more about how you use this and what we can do to improve functionality. Not just for your business, but all Tall Emu customers. Thank you for raising your concerns and we hope to discuss this more with you soon.
We look forward to working with you well into the future, Andrew!
Thanks,
Rachel, Tall Emu.
- Branche: Baumaterial
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Personal experience by using TALLEMu
Bewertet am 14.6.2024
Vorteile
Amount of time spend learning Tallemu all wasted.
Nachteile
worst customer service and poor product knowledge by the customers service team.
Time consuming and frustrating because can't do day to day activities.
Antwort von Tall Emu
Hi Sandeep,
As at 16 September, Tall Emu was reacquired from MYOB by one of the original founders. Since then, we have been contacting Tall Emu customers to make sure their outstanding and ongoing concerns are addressed. We have a completely different way of working now, and ensuring customers receive the best support is top of our list. If you would like to speak to someone directly about the changes we have made, please contact us and we'd be happy to discuss with you how you can get the most out of Tall Emu going forward. It's really disappointing to hear of your experience, and we'd love the chance to correct this for you.
Thanks
Rachel.
- Branche: Lebensmittelproduktion
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
A great tool for our sales workflow
Bewertet am 13.9.2023
Our overall experience with Tall Emu has been truly exceptional. It has enabled us to significantly...
Our overall experience with Tall Emu has been truly exceptional. It has enabled us to significantly enhance our lead conversion rate, enabling us to achieve our KPIs with greater efficiency. The automation features in our marketing efforts have proven to be particularly efficient, leading to improved customer relationships. Additionally, we've found immense value in its customizable contact database, automated communication log, customer timeline, and a host of other features. These functionalities have fostered a sense of unity within our sales team. Without hesitation, I wholeheartedly recommend Tall Emu to any business looking to streamline their processes and elevate their productivity to the next level.
Vorteile
Tall Emu has revolutionised how we manage our contacts and follow up on leads. Everything is streamlined and organised, ensuring nothing slips through the cracks. Having everything in a single, user-friendly platform is a game-changer! Whether it's nurturing new leads or handling sales orders and invoicing, Tall Emu has been an invaluable asset to our business.
Nachteile
While Tall Emu has significantly enhanced our contact management and lead follow-up, one area that could benefit from improvement is the availability of more extensive workflow automation settings. This enhancement would further streamline our operations and empower us to achieve even greater efficiency in our processes.
Gründe für den Wechsel zu Tall Emu CRM
We opted for Tall Emu instead of other CRM software options due to its Australian roots. We sought customer support that was not only geographically closer but also well-acquainted with our business operations. The seamless integration with MYOB, our primary accounting software, was also a pivotal factor in our decision. It simply aligned perfectly with our needs, making Tall Emu the clear choice for us!- Branche: Baumaterial
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Versatile, feature-rich software with great tech support
Bewertet am 21.5.2023
We started using the CRM to fill some of the huge gaps that Xero had in customer-facing documents;...
We started using the CRM to fill some of the huge gaps that Xero had in customer-facing documents; multiple addresses per customer, parent/child customer accounts to name a couple. It did this with ease, and we now use Tall Emu for any customer-facing documents except for statements. But we found Tall Emu CRM to fill so many other gaps in our day-to-day business running, we have set Tall Emu tabs up on most computers as the default window that opens when you start up the browsers.We're using the CRM as an ERP, for generating invoices, quotes, purchase orders, processing payments in, managing stock, organising our manufacturing throughput with BOM's, tracking costs, and more.
Vorteile
Initially using the software - importing data from our accounting platform Xero. All our previous contacts, quotes, invoices, purchase orders etc were brought accross from Xero which saved untold amount of time setting it up, and made it easy for the team to start using the CRM straight away. The support team at Tall Emu are responsive and knowlegable. The software is good out of the box, but any features that would be beneficial to all users do get considered for adding to the core. The team are actively looking to improve their product which is great.The software is so comprehensive, very easy to mould it to any business model, even if sometimes some workarounds are needed.
Nachteile
Reports are a bit lacking, it would be good to have customisable reports becasue some of the preset reports are a bit useless. We've started filtering sales information and exporting to Excel to get the reports we need (we have to export to Excel for our accountant anyhow).Serial numbers module is a little hard to understand how to use, we've started manually entering these instead, for the time being. Would be nice to be able to use serial numbers for different components in a BOM, and have these values show on the sales paperwork.Transparency with the cost of some of the linked services, i.e. Machship - while the integration is free, Machship itself has only a paid service. The sales documentation made it seem like this was included. All web based which means activating it from a mobile device is difficult - an app would make this so much easier to navigate. Emails sent from Tall Emu CRM are prone to going into junk mail. From my experience it's an issue that happens to a lot of services using SMTP emails.
Gründe für den Wechsel zu Tall Emu CRM
Additional features and capabilities, plus an Australian support team.Antwort von Tall Emu
Hi Jethro,
Thanks so much for your comprehensive review of Tall Emu CRM. We really appreciate you taking the time to compile your thoughts – pros and cons – and would like to address some of your feedback.
We have custom reports on our development roadmap – and all our customers will be advised when this is available. Serial numbers – can now be bulk imported (https://help.tallemucrm.com/general-help/help-articles/about-inventory/stocktakes/) and we also have a development task in train to allow copy & paste of bulk serial numbers on a purchase order. Regarding our integration via Machship, we absolutely take your point on this & will review our communications to ensure that it's clear there is a third-party service fee (via the third party, not Tall Emu) to utilise this feature. We appreciate you calling this out! Regarding your comment on emails going to junk, we suggest our customers switch from SMTP to Tall Emu email (https://help.tallemucrm.com/general-help/setup-guides/crm-integrations/setting-up-emails-crm/). You're right, it's quite well known that services using SMTP emails experience issues – hence why some big companies like Microsoft are stepping away due to inadequate security. Finally, on mobile – yes we hear you! We are working on making the mobile version of CRM much more user friendly.
Thanks again Jethro – your feedback is really important to us. For any further questions please contact our Helpdesk – located in Sydney – who are looking forward to helping you and your business whenever you need it.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Tall Emu CRM
Bewertet am 23.5.2023
Vorteile
The customer service at this company is very good. They are responsive to all our questions at timely manner.
Nachteile
-The possibility of adding the weight per unit for each product, which would enable the automatic calculation of the weight of the order. (instead of adding weight in the product description).-alert option when a customer exceeds their credit limit. It is very essential to have a clear image of the customer prior to process the order.
Antwort von Tall Emu
Hi Cynthia,
Thank you for taking the time to post your review, we really appreciate your feedback!
Just to address the couple of concerns you mention, there is the ability to add weight per product via Product Features (https://help.tallemucrm.com/general-help/help-articles/about-inventory/product-features). Also, Credit Control can be enabled to show alerts (https://help.tallemucrm.com/general-help/help-articles/about-admin/credit-control). We checked and you already have this feature turned on in your database. Please reach out to our Helpdesk if you need further assistance on utilising these features.
Thanks again!
The Tall Emu Team
- Branche: Erneuerbare Energien & Umwelt
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Fantastic integration and great customer service
Bewertet am 22.5.2023
Overall it’s been a very positive experience and we will continue to use and customise it.
Overall it’s been a very positive experience and we will continue to use and customise it.
Vorteile
As a company that works with MYOB AccountRight we really needed a CRM that would connect easily to this system. We found the connection between MYOB and Tall Emu to be seamless.
Nachteile
Migrating CRM’s is never a fun process but the customer support was there when the going got tough.As a data nerd I would like to be able to customise reports myself multiplying custom fields and reporting on them but this is frequently being updated so it’s possible it’s already been resolved.
Antwort von Tall Emu
Hi Blair, thank you so much for your wonderful review! We have enjoyed working with you and your team so far and look forward to assisting your business growth over the coming months and years. Regarding custom reports, this is on our development roadmap, and you'll be advised when this feature is ready.
Thanks again!
The Tall Emu Team
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
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- Weiterempfehlungsquote 0.0 /10
Stay Clear!!!
Bewertet am 20.2.2023
Overall experience has been terrible
Overall experience has been terrible
Vorteile
The features they advertise are really great.
Nachteile
If you require any type of integration like Xero, stay clear. You will receive next to no technical support and be constantly palmed off with generic bot like responses. The support team pays little to no attention to your email and simply links you to online resources for you to go figure out issues on your own. To make things worse, they act as if it's your first time using a computer, which is disrespectful at the best of times, but rubs salt in the wounds when you've had to wait days for a response just to hear....... "refresh the connection try again".
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
A CRM that compliments and expands your MYOB capabilities
Bewertet am 23.11.2022
We have been looking for a CRM for a long time and needed to find a software that caters not only...
We have been looking for a CRM for a long time and needed to find a software that caters not only for our sales team but also one that would incorporate our existing processes and accounting system ie MYOB. We had looked at other softwares but the MYOB integration was not available so they only did half the job. The MYOB integration and comprehensive modules selection made us feel that Tall Emu was the perfect, and obvious choice for our business for now and as our company grows. With Tall Emu being owned by MYOB there is also the comfort of knowing that the product will continue to grow and improve. Unlike other off-the-shelve softwares, the support has been excellent with quick responses when required.
Vorteile
- Integration with MYOB data- Expanded Inventory management features including Landing costs- Lead management- Email integration- Comprehensive data capture - Ability to export data to Excel- Excellent customer support- Expansive array of modules for business that go far beyond MYOB's current capabilities, these including manufacturing, inventory management, project management, marketing etc. We are not currently using all of these modules but look forward to incorporating them into our business processes as our company expands.
Nachteile
- User interface is a bit old school but I have been advised that this is will be changed and enhanced in the near future
Gründe für den Wechsel zu Tall Emu CRM
We chose Tall Emu over other products because our business relies on MYOB software. As our company is growing we require not only a CRM for sales management now but we will require more comprehensive inventory management, project management and manufacturing controls in the near future. Tall Emu caters for these needs. In addition to this, Tall Emu is owned by MYOB so there is comfort in knowing that the integration and support guarantees you will have the best product that works with MYOB now and in the future.- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The right choice
Bewertet am 16.6.2022
Flowing information between customers, companies and accounting packages without having to re-enter...
Flowing information between customers, companies and accounting packages without having to re-enter or have complicated integrations has been fantastic. The support staff actually know and understand the product, provide great advice, and get back to us quickly with clear steps/options when we hit a challenge. With 30 years working in various environments I find this to be quite rare.
Vorteile
Tall EMU is the backbone of our business. Being able to view everything from a customer/company perspective, inventory management, integrating with shopping carts and accounting packages were key requirements. In researching the market we couldn't find anything that came close in terms of breath and depth of features at this price point. Getting a B2B portal out of the box was the cream. Packages often claim seamless integration but it is rarely true. So far we find the Tall Emu integrations simply work and easy to setup.
Nachteile
We work on a Mac platform and the Outlook integration isn't available yet, although this is on the roadmap we are told. Some fields can't be block updated at this time.
- Branche: Biotechnologie
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Great CRM for any growing business
Bewertet am 30.7.2021
It has served the business well so far, and I am impressed with the continued efforts to improve...
It has served the business well so far, and I am impressed with the continued efforts to improve and develop it further.
Vorteile
Intuitive and very easy to use.
Connects readily and easily with accounting software (MYOB).
Proactive and prompt support team.
A lot of demonstration and detailed explanation videos on the website.
Nachteile
The Name (doesn't do the product any justice).
Being able to create your own reports, would be better than the standard pre-loaded reports.
- Branche: Baumaterial
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Tall Emu CRM Review
Bewertet am 28.6.2019
The Tall Emu team members are great, a team you can trust, they care about you and work with you.
The Tall Emu team members are great, a team you can trust, they care about you and work with you.
Vorteile
The amount of adaptability within the programme itself, you can tailor some features without getting a programmer. Very easy to read not left hunting around and looking for things. Very well laid out without too much information and if you want that information you can drill down. The icons are grouped together with heading allowing to quickly find and use the functions. Consistency of the features between the different tabs making it very simple and easy to train team members. The ability to connect to other programmes and also the range of programmes.
Nachteile
Dashboard needs improving, we knows that's coming. Document Library needs to be more a windows functionality to make searching and saving documents easier, with trends of moving away from paper it would be to have this looked at.
- Branche: Geschäftsbedarf & -einrichtung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Tall Emu Review
Bewertet am 30.7.2021
After the promotion of [SENSITIVE CONTENT] the system and communication have greatly improved
After the promotion of [SENSITIVE CONTENT] the system and communication have greatly improved
Vorteile
After we have migrated data from myob I like the feel of it and look forward to further improvements over the whole plaform that help us manage the system
Nachteile
It can be glitchy every now and then with MYOB crossover. Also some of the information provided is hard to find re BOM`s and setting them up properley
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
Considering Tall Emu CRM Software?
Bewertet am 25.11.2015
What we liked. The CRM functionality of this program includes most of the basics, this program...
What we liked. The CRM functionality of this program includes most of the basics, this program began its life as a reasonable CRM, development towards intended ERP functionality has however rendered it unstable. Sales Reporting is quite flexible and any data recorded can usually be transformed into intuitive and helpful reports. Beware, without a savvy IT person in house to develop these they can be quite expensive to outsource to TE Support.
What we disliked. Integrating CRM Software into a business's sales and admin processes is always a challenge. Heavily advertised as the CRM solution that can connect to everything - it can connect but the workflow limitations and intermittent freezing of the program leave a lot to be desired. Don't do what we did and trust - we went by their word that Tall Emu integration and connection with MYOB was something they did well.... sadly this was not so and to date they have not yet delivered a stable solution to this. The support team is quite cordial although if you are not on a costly support plan you will likely receive an invoice following your support phone call. The attitude can be a little defensive and you'll be asked to replicate the problem on-screen with their support personnel remotely watching before they take you seriously. This is time consuming and frustrating for staff ..the glitches aren't usually their fault! In perspective... client experiences and feedback will make good software excellent. On the flipside software vendors who release under-developed software often unfairly utilise the client(at their expense) to develop their products.
It has been a time consuming and costly exercise for our company including the cost of stress leave for some of our staff. Consider one proven ERP system to remove the inefficiencies in the transfer of data between CRM-Accounting systems.
Tips for those considering Tall Emu CRM. Check at least 3 references of prior installs that integrate Tall Emu CRM Systems with other accounting software. If you do decide on Tall Emu, submit a water tight brief after gaining an intimate knowledge of what you need it to do and what success will look like. Negotiate an implementation payment plan retaining 30-40% of roll-out costs until the scope has been met and the software is functioning efficiently.