Podium Erfahrungen

Podium
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511 Bewertungen

- Branche: Internet
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 7.0 /10
Interesting mesh of a review and communication service
Bewertet am 21.7.2021
Originally, I was looking for a reputation management service, but turns out, that's our least used...
Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away.
Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries.
Vorteile
-Chats with customers are through texts
-Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account
Nachteile
-Does not integrate to our CRM tool (Hubspot)
-Not really using the review portion of Podium
-No automatic chatbot integration
Gründe für den Wechsel zu Podium
Podium had an interesting SMS chat feature that I wanted to try.
- Branche: Bau
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Podium Rocks & The Product Works
Bewertet am 23.3.2021
They are amazing and I am looking forward to see where the product will go in the future.
They are amazing and I am looking forward to see where the product will go in the future.
Vorteile
It is easy to use, easy to train people, and it works to get customer reviews in the right place on the internet. Google reviews are king and the Podium works great with Google Reviews.
Nachteile
The customer support could be better and more knowledgeable. The company is growing fast and they have a lot of new people who do not know the product.
Gründe für den Wechsel zu Podium
They are the best and most reliable. Also, they have the tightest partnership and integration with Google.- Branche: Anwaltskanzlei
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Passable software. Terrible management.
Bewertet am 15.2.2024
Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their...
Product was okay but ultimately was not comprehensive enough to fit our needs for the price. Their client management was terrible with constant turnover and empty promises. It feels like they need to trap customers instead of providing a quality product at a price that would make me want to stay with them after 3 years. I can handle pricing disagreement but refuse to work with a dishonest company. It says something when you need to trap customers instead of having them want you like we do with our many other service providers.
Vorteile
All in one interface, mostly seamless communication portal, partial functionality standalone app.
Nachteile
Tried to trap us in contract - acknowledged cancellation and then proceeded to continue billing and pretend as if there was no cancellation. Ran through 5-6 “reps” consulting with their “team” who mostly promised fixes and then left the company before resolution.
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Podium helped moved us from 4.1 stars to 4.5 (Google)
Bewertet am 24.2.2024
Vorteile
Easy to use and responsive - Podium made it easy for me to be personally responsive in our customer experience management.
Nachteile
I found a competing product that uses single initial qualifying query to help screen potential problems and allowing me to respond and mitigate prior to the push to review - this is a more effective and compliant approach. Podium made the invite and it the negative review posted even before I had the opportunity to mitigate.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
My Expereince With Podium
Bewertet am 12.2.2024
Vorteile
It comes wit SMS marketing and mass messaging capabilities
It supports live chat and makes meeting customer satisfaction easy
It makes handling customer experience easy
Nachteile
Podium has really helped and no issues yet.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Weitere für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
They took our money and disappeared.
Bewertet am 26.5.2020
they took our money.
they took our money.
Vorteile
They were very responsive up until they got payment. I cannot get a response, cannot login to the software, can't even see any kind of portal. Just a receipt for over $500, and the next one will be coming soon. I have left message after message, left voicemail, nothing. Do not send them your money.
Nachteile
No response from the company, they just charged our card, software does not allow login, screen just spins.
- Branche: Sportartikel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Anti Gun Business
Bewertet am 27.9.2023
Never gives you the same rep, they constantly change people you talk to, customer service never...
Never gives you the same rep, they constantly change people you talk to, customer service never follows up on anything, and they change their policies even though you have been paying for their services.
Vorteile
The program worked great and did it's job as advertised
Nachteile
This company is anti-gun. They suddenly changed this policy after 2 years of use and now we have to find another company to offer these service. They gave us 1 week to get off their platform with no notice of the change in their policy, or retro active support since we have been using their product for years.Would not recommend a company that will just kick you off with the level of integration this company has with your systems.
- Branche: Transport/Güterfrachtverkehr/Schienenverkehr
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 6.0 /10
Good but expensive
Bewertet am 11.12.2023
Podium was a great tool for us and it really change the landscape of how we interact with new and...
Podium was a great tool for us and it really change the landscape of how we interact with new and existing clients. Once we cancelled the service we kept getting billed from Podium. It took 2 billing cycles and a few calls to finally cancel. Overall it was awesome. We found a more robust cost effective solution for our company with Sinch MessageMedia.
Vorteile
Ease of deployment for our web chat box and google review management. This platform really helped our Sales team with response times with new and existing customers. Which in turn captured more business. Podium also made it really easy for new clients to leave us a google review.
Nachteile
We no longer using Podium due to price. We moved over to Sinch MessageMedia for all of our SMS and review needs.
- Branche: Möbel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Chats that assign
Bewertet am 26.1.2024
It was mostly enjoyable. The price may need evaluation.
It was mostly enjoyable. The price may need evaluation.
Vorteile
I like that chats are assigned to the person that answers and then disapears from others use.
Nachteile
The lag time between messages. It hurt us in responding to customers.
- Branche: Einzelhandel
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Overall Contentment of Podium
Bewertet am 31.5.2023
Vorteile
+ Customers appreciate the payment features since they are simple to use.+ The Facebook integration makes it simple to turn messages into leads.+ It is simple to utilize for the entire crew here.
Nachteile
- From an admin perspective, the mobile app is less enlightening than the browser version.- Monitoring conversations is frequently difficult because inboxes and where things end up are frequently confused.- Podium would be a one-stop shop if it offered document signature alternatives and surveying features.
- Branche: Automotive
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Good product, shady development
Bewertet am 6.12.2023
They do offer a great product, but due to their shady sales tactics, we chose to discontinue our...
They do offer a great product, but due to their shady sales tactics, we chose to discontinue our partnership with them. Since discontinuing, they have continued to contact me and pitch me regularly despite our lack of interest.
Vorteile
They offer a good product, and have a lot of services that are beneficial to a dealership.
Nachteile
Their sales team is relentless and a little on the shady side. They call both my work phone and my cell phone constantly, and have even gone so far as to spoof a local area code to get me to answer my personal cell phone to pitch me on more products we don't want/need.
- Branche: Verbraucherdienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
If you aren't using Podium, what are you waiting for?
Bewertet am 18.3.2021
The podium has been instrumental in the overall growth of our company. From google reviews to...
The podium has been instrumental in the overall growth of our company. From google reviews to sales, to collections, Podium has been part of the experience every step of the way. Also as we were growing Podium was also growing and their innovations consistently kept the fire in us to push ourselves beyond our own limits and become the paperless, and digital company that we are today :)
Vorteile
What I like most about Podium is its ease of not only use but training anybody new. We are a growing company hiring annually now more and more and Podium is by far the easiest trained software that we use. It's not only self-efficient but training is clean, straight-forward, and it's beyond user-friendly.
Nachteile
There are at this stage in the game a lot of add on's that you can certainly do with Podium. It goes from a very low cost to mid-range cost quickly as you realize you really do need and want all the bells and whistles that Podium can offer. It's not so much that it is a negative, but it does become a challenge sometimes when having to pitch a wonderful new feature of Podium to your decision-makers when the words "and it cost ---- extra" comes into play.
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
All In One Place!
Bewertet am 2.3.2021
I have really enjoyed using Podium and feel that it has been well worth the investment. We have...
I have really enjoyed using Podium and feel that it has been well worth the investment. We have looked at other forms of software that are similar but we continue to feel confident in Podium because of the variety of services that they offer. It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well. I am sure that we will continue to use podium for years to come!
Vorteile
I love that all of our messaging either from different social media sites or from our own website comes to one location! It is really nice that all of our employees have access to this site and because of that, we are able to reply very quickly to messages that come in. I also like that our reviews show up here and we are able to respond to them through the Podium platform rather than needing to go to Google, Facebook, Yelp etc. to find the reviews.
Nachteile
I wish that somehow we were able to consolidate the review notifications so that if we invite someone to review us on google and they write a review, we don't get two separate messages/notifications about it.
Gründe für den Wechsel zu Podium
Podium encompasses the messaging aspect of our website, inquiries from Facebook, text messages to our company phone number and reviews from multiple websites. There was no other software that offered an encompassing package like Podium for the price that we are paying.- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Podium
Bewertet am 9.8.2023
Vorteile
We used it daily to send out links to make leaving a review easier for our customers.
Nachteile
Not being able to pin point exactly where the issues were coming from.
- Branche: Bau
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 1.0 /10
Good Software, lacking customer service
Bewertet am 9.5.2023
After my contract was up, I switched to Birdeye which was cheaper. Birdeye said I would get...
After my contract was up, I switched to Birdeye which was cheaper. Birdeye said I would get everything Podium offered for $100 per month less. Well, I didn't get the competitive they promised me, but I love their automated posts for a 4 star and above rating.
Vorteile
I liked the ease of templates and that it works with lots of CRMs
Nachteile
Customer service. Had lots of issues that took forever because customer service was so bad.
- Branche: Medizinische Praxis
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
This company is a scam!
Bewertet am 17.3.2023
Absolutely the worst experience I’ve ever done with any company in my 15 years of business.
Absolutely the worst experience I’ve ever done with any company in my 15 years of business.
Vorteile
There’s absolutely no produce company. Other than the fact that they’re very good liars. They con you into signing up under false pretenses. They have zero communication. The only reason they have good reviews is because you can’t write -ones on any other social media accounts and I’d like to know where the reading five star reviews on Google when there’s no Google review to be found.
Nachteile
Yes, they are absolutely a con! They lied and misrepresented their business and strategies to me overcharged me. I had to dispute with my credit card company through several months, and now I’m being harassed by them for an outstanding bill of a month and a half of service that I never received. I’ve requested to speak to people and above positions with no luck and now I’m gonna have to have my attorney get involved. Do not do any business with this company.
- Branche: Erholungseinrichtungen & -dienstleistungen
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Hope they improve the product
Bewertet am 3.4.2023
Customer Service was unsupportive
Customer Service was unsupportive
Vorteile
Tracking of leads and communication optins
Nachteile
Good ideas but not up to the test. The product did not work and you at boxed in to a year contract and had to go up the chain of supervisors to get released.
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 5.0 /10
Podium works great, but the cost was 3x's the competitors
Bewertet am 22.1.2023
Vorteile
This works exactly as described, You can communicate from your website, request and receive reviews. Too you can send invoices that can be credited to your account. This came in handy for after hours reservations by text when we did not want to publish CC numbers.
Nachteile
Negative was totally about the monthly cost. It was 3x that of the next competitor. Too, they required a 1 year contract which was too much committment.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Podium is an absolute small business must have!!
Bewertet am 11.1.2022
Our company's customer service has far exceeded expectations since implementing Podium. It has...
Our company's customer service has far exceeded expectations since implementing Podium. It has helped give our customers a way to reach us literally 24/7. It has helped get our company reviews up 1000%. It has also helped communications between our employees.
Vorteile
Podium is AWESOME!! We use it daily to text with our customers who love to communicate via text messages. With every employee having it up throughout the day any one of us can quickly respond to our customers texts and if it's after hours you can set an automatic reply text message that says we are not open at this time so they know someone will get back with them ASAP. It makes it so much easier texting on the PC than on your phone and it uses your company's phone number so you can just tell your customers to call OR text our number. For those who do prefer using their phone to text, Podium has an app that is absolutely awesome too! You will get push notifications on your phone whenever a customer texts or notifications for anything else in the app. You can send customer links and photos easily with Podium. Another great tool is you can direct message or have group chats with your coworkers in Podium. Podium has helped us tremendously with our company reviews too!! Allowing us to set up templates that text our customers once their project is completed asking them to rate us on a scale of 1-10 and texting them links to where they can leave a review online if they wish too. I know Podium also has a function where you can send an invoice amount text to your customers and have them pay via that link but we have not used this feature yet. Podium is awesome and has definitely made operations A LOT easier for our company.
Nachteile
There isn't really anything we don't like about Podium!
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Great until you want to cancel it!
Bewertet am 10.10.2019
The experience was good but so far overshadowed by their lack of letting us cancel with proper...
The experience was good but so far overshadowed by their lack of letting us cancel with proper notice that the entire experience is lost. Like an amazing meal with a crap server. All you remember was the final service and it is horrible.
Vorteile
Mostly worked well and had pretty good interface with website for chat as well
Nachteile
Tried to cancel this and was not allowed. Went through all kinds of hoops including a mandatory "screen share" by our account rep trying to keep us which made it worse. You CANNOT call or write in and cancel ever! They have their methods and basically won't let you out of a contract. We canceled ours finally after the screen share, the hard close from two different people to keep paying and then still got billed since they had our credit card. I would never recommend such a company. I have NEVER heard of someone NOT taking written notice well in advance to close a monthly contract. We did finally get it resolved to only pay an additional 9 days past when we asked for it to be closed, but its 9 days of our money.
One of the poorest experiences i have had in 32 years of the retail business trying to cancel something. Mandatory screen share and hard sell to stay - Simply unbelievable
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Excellent chat software with review integration
Bewertet am 10.12.2019
Podium allows us to connect with shoppers as they are browsing the site to answer questions...
Podium allows us to connect with shoppers as they are browsing the site to answer questions immediately and secure more deals.
Vorteile
The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app. We can also assign them to the various salespeople who actually worked the deal so they can respond accordingly. We also have podium on our homepage to engage with browsing customers and answer any questions they may have.
Nachteile
It doesn't integrate with some of our third party advertising sources like other options do. Sometimes there are glitches with the software and messages do not send properly.
- Branche: Verbraucherdienste
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 0.0 /10
Podium - Does Not Live Up To The Hype of the Salespeople
Bewertet am 24.3.2022
It was extremely time-consuming to setup. It took me over 2 full weeks. There were problems every...
It was extremely time-consuming to setup. It took me over 2 full weeks. There were problems every step of the way. I've worked for software companies in the past and I feel like I was BETA testing Podium. That's how many problems there were. Support reps were either foreign with little real knowledge of the platform, or young individuals in the USA who were quick to blow off problems without taking any real ownership in assisting me. Two days ago, two customers sent us payments via bank transfers. Two days later, we still don't have the funds in our bank account. Earlier today, a rep said he was escalating our problem but 12 hours later, still no word from anyone. Where is the money? It's thousands of dollars. Our customers are waiting for their services. They paid but we haven't received the funds. This is about as bad as things could be. Our company is screwed out of $7000 right now. Learn from me. Why take the risk with your business?
Vorteile
The promises that the salesrep made. That's what I liked best. Unfortunately, it didn't deliver.
Nachteile
Horrendous customer support. Never heard from our assigned Account Executive. Most other tech support is done through webchat which involves employees in foreign countries who know little about the actual product. When I finally was able to schedule one-on-one tech support, the rep didn't seem to take my needs seriously.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 2.0 /10
Customer Service Non Existent
Bewertet am 1.3.2022
Vorteile
Podium makes managing high volumes of texts easy
Nachteile
The lack of customer service is truly boggling. It is literally impossible to get someone on the phone. The poor integration should have been my first clue. We lost three days of business and nobody cared. Podium Customer service makes your local DMV look like Chick-fil-a or some other excellent customer service organization. I will be leaving the second my contract is up. The amount of money they charge is absurd compared to other similar products.
- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 5.001–10.000 Mitarbeiter
- Wöchentlich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Where are your reviews live - Podium
Bewertet am 23.9.2022
Keep track of reviews left by patients and reply to them in a timely manner. The responses would...
Keep track of reviews left by patients and reply to them in a timely manner. The responses would show up on our Google page within a day.
Vorteile
Podium is a great product to use if customer engagement and feedback response is a top priority for your business. You are able to see all the reviews that people leave, whether on Google or Facebook. I received a weekly email report which would detail how many reviews were received for the week. There is an option to send out a text campaign to all number in your system, this is a great option to promote an event. Also, if your business has different locations, Podium allows you to manage them separately.
Nachteile
Nothing negative to say about podium, but a mobile app would be a great addition.
- Branche: Möbel
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Connectivity at its finest...
Bewertet am 17.11.2020
Podium has really enhanced our online presence with customers. They're seemingly more willing to...
Podium has really enhanced our online presence with customers. They're seemingly more willing to send a text-based message as opposed to calling. With the current COVID-climate, we've really seen an increase in messages forwarded via this service. It also allows our associates to more easily stay in touch with their clients, even if they're out-of-the-office.
Vorteile
Simply put, the ease of use. Podium allows us to communicate with our customers across various platforms, while being able to send pictures and forward hyperlinks. It's truly a versatile program that continues to serve us well.
Nachteile
There are the occasional glitches - infrequently, we won't receive email notifications of Podium inquiries. As we typically have the software up and running at all times, this sporadic issue can be minimized.