Salon Booking Erfahrungen

I like the versatility and ease of use and setting

it can be improved in the back office interface especially when using the multi-shop add-on

It is easy to customize and easy to use.
And the big plus is the app. My client was very happy to learn that she will be able to manage her bookings from wherever.

I won't say they were things I didn't like.

Natural way to define the services and the assistants
Possibility to synchronize 2ways with Google calendar for each assistant
Possibility to send sms

It would be interesting to can bypass the selection of the service (in my case the customer has only 1 service but many assistants) as we can bypass the selection of the assistant

When we started using the software it looks handy, but in real there is a lot of trial and error when new features are developed. I think this shouldn't belong on life software usage, but for instance on a user group that like to test beta software.

I don't like the way errors and problems are handled, most of the time SB is telling me that other plugin are causing the issues. But it's not honest to say that you need to use a Wordpress website without general plugins that solves security issues and protect your website for hackers. I'm now waiting for over a year to solve issues with the mobile app, so employees can make bookings with the mobile app.
Besides that i don't like the settings for timeblocks, e.g., when set to one hour, customers are only able to make appointment at e.g., 9.00 or 10.00 AM instead of the starting time 8.30 AM so only on whole hours. Thats a bit stupid in my opinion.

The features meshed perfectly with our requirements - and, as we needed an extra feature, it turned out this was an add on that was included with our licence. With guidance from their exceptional support we got this working easily.

Some of the features were slightly counterintuitive - but this is more a case of a little bit of knowledge being a dangerous thing... my expectations of how something should work were not correct... once I read the manual (really!) it all made sense.

Its very cheap, and its very easy to implement in wordpress.

Its very inestable, and I lose all the data in 3 times.

This is all I needed to know: when I had my massage business (pre-Covid), clients would say that they choose me because it was son easy to book. Or they would just spontaneously complement me on the booking system.
It's a very flexible system. For example, I set it up so that I could make more slots available to regular clients (by using categories for my services), and I always had 15mins between clients and I could change this any time I needed to.
When it came to applying for corona, I could just download as CSV file to show all the bookings I had had to cancel - this made it so easy.

Nothing comes to mind - I can't think of anything at this time.

It is fairly easy to use as administrator and we have young and old using it with not too many issues. User friendly therefore. And Quick.

I would like to see less text in the confirmation upon booking. And it syncs with Google supposedly both ways but that doesn't somehow work for us. Also Google shows up a lot of text when hoovering over it so it is confusing to see where the availability is if there are 3 or more bookings in a day.

Well priced and adaptable. I am able to use it to run an Escape Room business and it tracks rooms and assistants perfectly, with a very easy to understand back-end.

I would have said the lack of a voucher system was a big downer (and paying for the addon element was not something I had any desire to do), but now that this is included, I struggle to think of any cons.

I have been having trouble updating Salon from within Wordpress, having instead to do it manually, which is a hassle. That's about it.

- One of a kind- so far nobody but you has come up with this solution
- Front-end is user friendly, fast en clean

- After every update, the plugin is disabled and I have to enable it again.
- And, in the past, big things (like language strings) were totally changed- without announcing

Easy to install and configure on WordPress.
Good support.
Free unless you want to accept payments or support the developer.
Good integrations - messaging and payments.
Frequently updated.
Good customer experience.

We don’t use google calendar so interface with real calendar is a bit clunky however this should be resolved with the mobile application.

Low cost of entry. To get the booking system up and running and seeing how it will work was simple and we were able to take the leap without worrying about the cost. Has many of the features of expensive system, so you dont feel that you are missing anything. Adding PayPal to take payments from the booking system was easy, although that is a chargable feature. Actually using the solution day-to-day is simple enought.

The solution is clearly geared towards hairdressing, spa treatment business and the like. As we were looking to set up a tutoring buisiness, it felt that there were some compromises to be made. In reailty, we have manage to achieve most of what we were looking for - a lot of the differences were down to terminology. Maybe some templates for different types of business might help.

Installation is easy but setting up the rules can be a steep learning curve. Not everything is in the menu that you expect it to be, so as an admin it can be tricky to start. Takes a couple of passes to get a grip on how things work.

Saloon Booking is the best plug-in for managing your online bookings. Since we introduced it, we have doubled our sales. Also, the customer service is always very helpful and accurate. Really a huge thank you to Customer support representative for being so helpful and kind.

It's amazing! In addition, new releases are always frequent and every time, there are novelties that improve the product.

It is possible to customize a lot of things according the client needs. Each update improves the system and make the plugin better to use.
The support is helpful and always available.

I didn't have any big problem. All small issues I had was solved contacting support.

Integration was very easy to setup.
Synchronisation with google Agenda and the mobile app are an asset.
Good pricing flexibility.

When an upgrade of the app is done, you need to be sure the connexions are not broken, and that all components (mobile and backoffice) are upgraded.
Also, the agents (massages etc) accesses need to be enhanced, very tough to convince agents to use the backoffice.

Easy to set up and operate, can be customized pretty well, plenty of options available.

Can't offer 2 payment methods to choose, for example pay deposit or pay in full.
Can't block 2 practicioners for 1 service, which causing overbooking sometimes.

The functionallity suits my needs. Easy to use when set-up is clear. Support is 6 out of 5 stars.

Not so strait forward when configuring, but support is always just an email away.

We needed an all around solution to new salon. This was the only one which offered all the things we needed. Simple for customer, even easier for assistants and staff. No hassle on setup or with Google calendar sync. Minimal effort on Admin side, staff can use it themselves. Excellent customer support, friendly and helpful. We also did get custom fix for out needs.

It’s a really easy solution for booking reservations with lots of modification options to suit your business. Support is really good and fast, and open for suggestion of it’s users.

There is nothing that I can think about.

Easy to use even for end user and very good support

Some addons didnt work with other plugins.

Salon software doesn't offer any benefits compare to other booking softwares except that for Salon you have to pay a lot of money.

I was very excited and happy after one month of trial version to start using Salon booking system on my website. Unfortunately very soon I had to realize the Pro version is not yet so professional than the trial version was.
I had a lot of issues not getting confirmation emails after a client booked an appointment. Then my client did't get confirmation email about her appointment. You also offer in the program that client get a reminder 24 hours before the appointment. In the beginning it was working well, but very unfortunately it stopped working as well! That was very disappointing.Problems again... My website designer was contacted you several times but we hardly saw any changes. This was extremely disappointing sinds I just started my own business few months before and I thought investing in Salon booking system was a great investment. I absolutely regret paying so much money for your program it caused me quite a lot of trouble with clients and looked very unprofessional. Instead of getting a discount I would prefer to have a refund!

Easy to use, SMS functionality, Discount functionality included. Frontend easy to use. Great support.

Frontend Font a litle to big or not easy to control. SMS registration works not so good sometime. Not posible to set discount in backend for clients. Not posible to make mailings for selected clients.

The integration with WordPress has been seamless and also the installation was easy to carry out. Customer support has also been superb.

There is a couple of features I would like to see added, it would good if you could make it easier to mark days that assistants don't work rather than having to creat rules.

Is easy in use but they have an app. That is what the most like about

Easy to use, you don’t have to be a smart person to understand the software

It is a piece of software with a lot of features and options

It just doesn't work well. It's buggy. The system charged me twice but I bought just one licence. The customer support is super fast but the level of support is below average. Bad use of English language.