--- description: Ausführliche Erfahrungsberichte zu Plivo mit detaillierten Infos zu Funktionen, Preisen und Bewertungen. Verschaff dir einen schnellen Überblick zu Benutzerfreundlichkeit, Vor- und Nachteilen & vergleiche Plivo mit ähnlichen Produkten. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Plivo Erfahrungen, Kosten & Bewertungen | GetApp Deutschland 2026 --- Breadcrumb: [Startseite](/) > [SMS Marketing Tools](/directory/1291/sms-marketing/software) > [Plivo](/software/109517/plivo) # Plivo Canonical: https://www.getapp.de/software/109517/plivo Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.getapp.de/software/109517/plivo?page=2) > Plivo ist eine API-Plattform, die es Unternehmen ermöglicht, globale Voice- und SMS-Kommunikation in Web- oder Mobile-Apps zu erstellen, ohne dass ein Vertrag über einen Carrier Service abgeschlossen werden muss. > > Bewertung: **4.3/5** von 84 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 84 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Plivo - **Region**: San Francisco, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: 0,01 $ - **Preismodell**: (Kostenlose Version verfügbar) (Kostenlose Testversion) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Australien, Brasilien, Deutschland, Indien, Kanada, Mexiko, Neuseeland, Singapur, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Audio/Video Conferencing - Automatische Antworten - Automatisches Telefonwahlgerät - Automatisiertes Routing - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Call-Center-Management - Chat / Messaging - Chat-Transkription - Computer Telephony Integration - Geplanter Nachrichtenversand - IVR - Kollaboration mehrerer Nutzer ## Integrationen (1 insgesamt) - Salesforce Sales Cloud ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support ## Category - [SMS Marketing Tools](https://www.getapp.de/directory/1291/sms-marketing/software) ## Ähnliche Kategorien - [SMS Marketing Tools](https://www.getapp.de/directory/1291/sms-marketing/software) - [VoIP-Software](https://www.getapp.de/directory/107/voip/software) - [UC Software](https://www.getapp.de/directory/599/unified-communications/software) - [Kontaktcenter-Software](https://www.getapp.de/directory/593/contact-center/software) - [IVR Software (Interactive Voice Response)](https://www.getapp.de/directory/289/ivr/software) ## Alternativen 1. [3CX](https://www.getapp.de/software/103409/3cx) — 4.4/5 (465 reviews) 2. [Squaretalk](https://www.getapp.de/software/106691/squaretalk-matrix) — 4.9/5 (102 reviews) 3. [Bitrix24](https://www.getapp.de/software/90602/bitrix24) — 4.2/5 (987 reviews) 4. [Twilio](https://www.getapp.de/software/90610/twilio-communications-platform) — 4.4/5 (501 reviews) 5. [VirtualPBX](https://www.getapp.de/software/1127/virtual-pbx) — 4.7/5 (37 reviews) ## Nutzerbewertungen ### "Review from Meraki Solutions" — 4.0/5 > **Gustavo** | *21. August 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Is supported for our country (Perú), at least for messaging. > > **Nachteile**: The documentation is not well explained to make advance developing > > We develop a module based in text messaging marketing for our ERP, and all the process takes about 1 mounts, so the software in fact is easy to integrate ----- ### "Great product but poor customer support" — 5.0/5 > **Shiv** | *4. Juni 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Easy to implement, we have been using the SMS feature since many years now. Works well for sending out a single SMS, customization of message and exceptional pricing. > > **Nachteile**: Bulk SMS doesn't work right now and our customers are not happy. Trying to contact Plivo but the only means of contact is through a ticket. No phone or email to contact and we are at their mercy even after raising a critical outage ticket and not receiving any response. Overall, the customer support is really a grey area. > > Plivo and the ability to send out SMS messages has played a big role in our product. We are thinking of integrating the Plivo's SMS into many other verticals we have. Being able to send out bulk SMS is critical for our business but it's not been working. ----- ### "Disappointing. Better to stay with Twilio." — 1.0/5 > **Fabio** | *25. Juli 2023* | Finanzdienstleistungen | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The initial attraction to Plivo was the cost-effectiveness and simplicity of their interface. Their services were supposed to make our operations more efficient, but almost created a damage. We went back to Twilio. > > **Nachteile**: The reliability of Plivo's services and their customer support were significant drawbacks. We experienced an unexpected account suspension, without any clear explanation. Our attempts to resolve the issue with their support team were met with delayed responses and a lack of helpfulness. It disrupted our operations and impacted our clients negatively. We were fully transparent about our usage, and yet, this issue arose, making Plivo no reliable choice for our business needs. > > My experience with Plivo has been extremely disappointing. As the owner of a tech company, I relied on Plivo's services for a significant part of my business operations. Unfortunately, our account was suspended without clear explanations, even though we had been completely transparent about our usage from the start.During this issue, I found their customer service to be lacking. Our requests for clarity and temporary access to resolve ongoing disruptions were met with delayed and unsatisfactory responses. This has caused considerable inconvenience to us and our clients.If you're considering a cloud communication platform, I would recommend looking at alternatives like Twilio. Twilio offers not only a robust network, but they also have a clear policy and a more helpful and responsive support team.In conclusion, it's critical to have a reliable service provider for your business. Regrettably, Plivo failed to meet this standard in my experience. Your business deserves better. Choose wisely. ----- ### "Excellent for startups" — 5.0/5 > **Jane** | *8. August 2017* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We used Plivo for an online SMS chat. 1. Good performance. We've only seen downtime happen once, and we barely noticed it: a few text messages got delayed for about 10 seconds, and that was about it. 2. Low prices. We started with Plivo and a few other, more expensive, SMS providers. No difference in performance at all. Bottom line: low cost doesn't mean bad service. 3. Wide selection of phone numbers. Sometimes people want a specific combination of digits in their phone number (for example, when they want to spell a word). You can use regex in Plivo's phone number search, which make it faster, and in most cases we do find a phone number our client is likes. 4. Easy to use API. It took us a total of 2 hours to fully integrate Plivo into our application. From scratch. And, like any startup, we add new features all the time. Documentation is well-written, error codes make sense, delivery reports help debugging. > > **Nachteile**: They blocked our account once - we were running a test script that was sending about 50 000 requests/hour. Never happened again since they called us, and verified the account. > > 1\. We pay about 50% less for the SMS provider services 2. With free inbound SMS we were able to automate our SMS surveys 3. Faster development and debugging with clear API and helper libraries ----- ### "Good and proper service" — 4.0/5 > **Verifizierter Rezensent** | *17. August 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: They have a simple platform with all the information at a single place, you can use the APIs easily and integrate it with your platform. > > **Nachteile**: Can make reporting better and pricing also needs to be better for few countries ----- Seite: 1 / 5\ Weiter: [Nächste Seite](https://www.getapp.de/software/109517/plivo?page=2) ## Links - [Auf GetApp anzeigen](https://www.getapp.de/software/109517/plivo) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Strukturierte Daten