Kukui Erfahrungen

We love the follow up tab. It helps us navigate our call center with less busy work . We are able to pull all
Sorts of reports for making our necessary follow calls .

Some things we don't use yet . More if a time issue in our end we are busy and have to pick what we actually use right now

The software keeps our web presence maximised and the customer service allows us to understand the process.

The exchange rate for Canadian clients hurts. Perhaps opening a Canadian office would make your product much more attractive to potential Canadian clients. This is the only "con".

Phone call recording. Quick access to changing things like coupons on my website. The dashboard can be helpful to check thing like car count and average ticket.

The only phone calls that get recorded are their tracking numbers calls. So if you need to review
a call you can only do it they call one of the numbers Kukui puts out. I needed it from a call that was on a original line and it was very disappointing.

The dashboard is a tangible tool to help me maintain my customer base, improve performance, measure profitability.

I would like to be able to text updates to individual customers while their car is being serviced or repaired.

Our website looks very nice and is user friendly, exactly what we are looking for. We get to pick and choose what we want and they design, and even coupons. Very happy with this service.

Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc. Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc.

Have discovered some mapping inconsistencies that should not have happened for the length of time until my discovery.

Customer database is easy to understand, maintenance scheduling and vehicle tracking are a great to use.

It would be helpful to see a much more interaction with Google, yelp and other review based sites. The reviews i receive from the website are great but they not influence new clients like Google or yelp.

It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.

I wish they could integrate more of my shop's operating system, however each month they add more features and integration.

THE DASHBOARD THAT UPDATES ME ON OUR PERFORMANCE MONTHLY GOALS. ALSO THE MISSED LEADS SECTION TO MAKE SURE WE DON'T EVER LET A MISSED EMAIL OR PHONE CALL SLIP THROUGH.

the ease of use and the ability to stay in close contact with my customers in regard to scheduling and services

I don't really have any , the schedule could maybe be a tad bit better if it were able to let the customer know when certain slots are full

Have someone who knows what to do helping you out, You get a great return on your investment. Great website.

Have to make sure when changing prices that all, post cards e-mails, reminders are updated at same time

Kukui is easy to use! The team at Kukui is great to work with and extremely well versed not only in websites and SEO work but also what works in the automotive industry! I highly recommend!

Bundling all your marketing data into one dashboard makes it so easy. Margie is great! I enjoy going over our data monthly with her help. After trying other options this is the best!

It does so much I forget about some features. I am not good at marketing so creating emails to generate interest is not my favorite.

The information on the dashboard allows my management team to make clear, accurate decisions on how we spend our marketing dollars.

The ability to track the phone call to the sale and to be able to hear the phone conversations. Staff is very accommodating

It's a lot to learn. But that's a good thing too! It's dependant on emails exclusively for customer contact.

Dashboard is easy to navigate. I love how I can measure success of certain campaigns by using the filters. Also, listening to our phone calls has really helped to train our staff how to turn leads into customers.

I would like to be able to upload photos onto the website myself. Other than that, there really isn't anything I would change about the product /service

I like the scheduling functions and the ability to listen to recordings. It helps to manage my staff and customers. The ability to track all of the data and run reports is useful, as well.

The dashboard is a little difficult to navigate, but operable. I would prefer if there was an easier way to do rescheduling if an appointment is not available.

since I am not terribly experienced with these programes it is important that it be easy to use and understand. I find Kukui to be a great fit for our shop.

there have been a few times i would like more ease with texting directly from the program, otherwise I can't think of any negatives.

Every member of the staff which I have met has turned to a friendship. I especially love customer rep.

User friendly, easy to use software, easy on the eyes, customers like the look of our website, easy to get reviews.

not easy to decide a design plan with all the options you give to us for the website. but that's not really a bad thing

I love the all in one aspect. There is so much SEO and Marketing help all in one simple service. The customer support has been perfect. My questions are resolved quickly and professionally. I was originally worried that there was a lot of over promising, and I would experience a lot of under delivery. This has not been the case. I am very happy with Kukui, and I would definitely recommend the service

There are a few features that i would like to see integrated, or made a little easier to use. But for the most part, I don't have any complaints. Oh, I would like to see this product in other industries. I work for more than one business and wish I had this for my other businesses.

The page layout is good. Software supplies good information, and e-mail notification when someone makes an appointment, which is very helpful.

The software takes a while to update the numbers on sales and other statistics. Some of the features are kind of glitch. But the main functions are very usable.

Integration with Protractor is excellent for follow ups! The dashboard is always good to look at but most of all, the review area is awesome and allows interaction! The phone call listen back tool is neat for reviewing past customer service experience as well

No real negatives, the cost is the only thing that takes some adjusting too as it is much more then we've ever paid for web services. In saying this, we are getting more value then ever before and it seems to be helping with the overall business experience for our clients!

Dashboard is great you hit a lot of the KPI's . I also like the top% on each KPI. The call recording nice feature.

There is a lot of info to look at hard to focus on key items. I'm sure over little time be easy.