vFairs Erfahrungen

vFairs creative and sophisticated graphic appeal for customers and our candidates alike. Ease of use and the fact that vFairs conducted the entire set up, training, questions answered accurately and deployment in a timely and extremely professional manner. The product works great and customers received full technical support and reporting post event.

We experienced no problems with this software. All was wonderfully handled by vFairs leadership and Customer Support.

We have been extremely impressed with the customer support from vFairs. [sensitive content hidden]
, our Project Manager, has been an outstanding support. She frequently astonishes us with the speed with which she responds to our requests.We previously used Pathable as our mobile app, prior to its being sunsetted by Community Brands. We loved it, and it was heartbreaking when they shut it down. But our heartbreak has been tempered because while vFairs isn't perfect, it's an outstanding app that has a very user-friendly back-end that makes updating the app a breeze. On top of that, [sensitive content hidden]
helps take care of a lot of the data entry work that we would otherwise have done ourselves with any other app, which has been a real boon, freeing up time in our schedules for other work around our events.The fact that vFairs can link up with Cvent (which we have used as our registration platform for ages) is also a HUGE plus. I frequently say that Cvent has the best customer service of any organization I have ever worked with. But vFairs definitely gives them a run for their money - they are neck and neck for the top spot!

The app itself is a little clunky on the user side. Also, pairing up the QR codes from the attendees we imported to vFairs from Cvent, with the name badges that we generated directly out of Cvent.While to some extent this was an issue we didn't adequately communicate to our attendees, they also expressed confusion and frustration with the QR code scanning, as they didn't understand that for them to connect the information in their vFairs app profiles with sponsors, exhibitors, and other attendees, they had to scan WITHIN the app, rather than simply using their phone/device cameras to scan the codes. It makes sense to us, having worked in the back end of the app and understanding what information is connected to what, but it took a fair amount of explaining to get that across to our attendees.

The detailed support on the day of the event and the weekly progress check meetings were very helpful.
The time difference between Japan and Japan was a big problem, but they did a great job.

I feel that the quality of the support could be improved by not rescheduling meetings so often and by improving the manual.

While virtual events are still in their infancy, the expectations for virtual events themselves in Japan are very high.
For example, participants are given avatars and expect the event to be an immersive experience. We have found that they are not satisfied with just a 3D or 2D design of a predetermined venue.

In this respect, the vFAIRS product has yet to exceed those expectations.

It would be a great product if the quality of the virtual event could be improved while maintaining the ease of use, which is a good point.

This was our third event hosted by Vfairs - we came back this year mainly for the high level of professional support that the vfairs team provides with all aspects of virtual conference creation and management prior to, during and post event. What I love is that visually, all design and functionality of the platform makes a great impression on attendees and that is is extremely user friendly even for those who are not used to using virtual technology.

none I can think of. This is the closest to an in-person experience that we could expect to achieve.

vFairs does extremely well with its virtual backgrounds and customization options. It allows me to quickly generate mental cues in events where I am not too familiar with participants or am meeting them for the first time. Also, the booth system is quite intuitive and manages to create an avenue for more direct communication and overall participation, even in larger events.

there should be a better and less exhausting way of categorizing and displaying the long list of parallel sessions being managed within the same event. The current format makes is not too user friendly and efficient.

Out of the box the software is able to do almost everything a meeting planner needs to convert a face to face meeting to a virtual event. It includes a visual appealing environment, easy administrative tools, excellent user interface and loads of online resources to help you promote it and educate your audience.

We easily found a workaround, but it was confusing that some of our members had dual roles as attendees abs exhibitors and were required to have two logins.

The support team is always friendly and quick to respond. The technology is robust and the attendee journey smooth from registration to login.

The backend, especially the landing page editor could be more intuitive and easier to use for non-html programmers.

Simple walkthrough booth setup for our vendors, who can be a challenge. Very professional frontend for our customers. Chat capability is a great feature that allowed vendors, customers, and staff to engage as they would at our physical show. We were able to offer our customers all the same great saving on products without them ever having to leave their desk. We just finished one live event and are already working on our next one in October. Fantastic feedback from both backend & frontend users.

The platform's strengths are it's design and engagement tools. We are a large distributor and offered almost 10K products in our first show. We're working with the VFairs team to improve the customer experience during the buying process, with additional data both on the frontend & backend.

Ease of use was most important to us as our attendees are mostly older and we were looking to streamline the conference login and participation for our attendees. This platform nailed it! Login was simple, accessing all virtual areas was easy, and watching the sessions was simple for everyone. It was also great to have some help on the vFairs end, as they provided a team to assist with creating and launching the event. And the integration with Stripe proved to be a great bonus.

The "clunky" parts were the chat room, the area was separate from the rest of the platform and in a separate tab, also the integration with Stripe didn't quite integrate with the registration form as well as I would have hoped but it still worked out well. Additionally, the vFairs "team" we were working with was slow and we seemed to have some language barriers when explaining what needed to be updated or fixed prior to launching everything live. Without that part of the experience, everything would have been excellent.

I found the product easy to use from an organisers experience from the backend access to the frontend user experience. Like all software it takes some getting used to over time which is why this software works for an event user experience if they have never used anything like it. It's simple and easy to navigate it if you make it so for your customers use. In terms of the backend - I found this software easy to use, however that might be because I’m used to using CMS systems. If you aren’t so hands on the vfairs team are there to help along the way.

I think there are a few vital area's missing from the software when it comes to user interaction on the main page, if the chatroom tab worked within the main software rather than on another tab i think it would be more consistent on for the user experience. Also some features that where added last minute which we didn’t advertise made this difficult to manage expectations of our partners on the live days. I think any updates should be discussed with the organiser prior to implementing them on their platform. Finally the integration with live broadcasting was something that we needed to make our link between pre-recorded and live Q&A work seamless - in the end it worked but when the video pulled through to the platform even though being put at 1080p only pulled through at 720p which made our content look love quality.

For the software, we especially appreciated the ADA accommodations, vFairs attention to detail, customization options, text/video/audio capability options, and mobile compatibility, resume filter options, virtual booth variety, and embedded video capability.

The webinar process for exhibitors could be improved. Although this may be challenging given the integration with Zoom, bringing this capability in-house could be a way to improve that aspect.

Employer "Leave a Message" follow-up e-mails could use consolidating so that exhibitors are not sent too many applicant e-mails over an extended period.

Making chat times mandatory for exhibitors to provide a clearer picture to attendees and administrators.

vFairs has been in the virtual event planning business long enough to know how to plan and execute a flawless experience. We found their team to be highly skilled, professional, collaborative, fast responding, and a pleasure to work with. Our project manager, [sensitive content hidden] , and Customer Success Manager, [sensitive content hidden] , were deeply committed to the success of our event. Throughout the entire planning and execution process we felt well taken care of.

The vFairs platform is highly customizable; it can be intimidating for inexperienced event planners to create the online platform with content and images. We appreciated the options to use standard templates and the help from our project manager in keeping things moving along when we were paralyzed by decision making fatigue. There were more tasks to setting up the event than we originally thought. The first year using vFairs we left too much to the end and were under pressure finishing.

I appreciated how user friendly it was, and for the most part our staff was able to navigate through the platform to get to the main areas with little to no help.

Also - the booths were a hit, loved the amount of resources we were able to hand out.

Lastly - being able to pull so much real and raw data in real time is fantastic!

On the backend, our team struggled to understand how to use and fully apply al that the platform had to offer. There were a lot of functions we didn't even know we had until a few days prior to our event, specifically on how to do the Zoom / Vimeo integration. We also had a large number of employees say they never received email confirmation regarding their log ins, and there is good chance it was an error on the individuals end, but I wanted to write it down for reference.

-Powerful reporting from a vendor team willing to go the extra mile to customize for your business needs.
-Extremely responsive service. We had a critical error on the day before the conference and they stayed up all night to make it right for us.
-Adaptive/customizable interfaces. We worked with vFairs to full customize the site to align to our brand, look and feel without any pushback.

-I really have to say nothing. This event was one of the most seamless interactions with a vendor I have expeeienced. We asked for a LOT of customization and new functionality. They were always willing to go the extra mile, even if they hadn’t done a specific integration or ask before.

Attendee perspective:
Easy to navigate.
They loved the look! Most have not seen a platform similar to vFairs.
Having a lobby with a dashboard was a favorite feature.
Scavenger hunt and leaderboard are great tools for member satisfaction.
User perspective:
If you want to impress your attendees/exhibitors, use this platform.

You must give yourself plenty of time to complete the project. Less than 3 months is not an ideal situation. We did it but it was a lot of work that included weekends. A lot of deliverables for it to happen; do all possible to meet the deadlines set by vFairs.

I think the administrator should be able to do simple revisions/updates in the backend. Maybe in the future. However, after writing my comment, I understand that vFairs needs to keep the integrity of their platform; user might mess up their work.

They software is easy to use, and if you need any help vFairs will assist. But more importantly is their professionalism and easy of working with the staff. They are all very helpful, friendly, and will ensure your event will run smoothly. And if any hiccups do occur (it happens with technology), be assured that they will be right by your side as everything gets worked out.

Actually, I don't have any "cons." I was able to recreate an in-person experience for our attendees in a virtual environment... this is not easy to do and keep the audience engaged. All of the vFairs components were sensory, visual, and allowed the participant to navigate through the virtual environment with easy as vFairs helps us simulate human action and the steps any person would take when they are attending an in-person event. In the end, it was seamless for the attendee.

There was a learning curve the first year we used vFairs for our event, but our [SENSITIVE CONTENT] was amazing! We went through weekly training sessions with her. By the end of the training I was able to complete the setup for our event. This time was so much easier. The fact that you can keep the information from the previous event is so helpful! The reports give us everything we need and more.

I do not know of anything that needs changing. I would say it would be great to have more access to the backend of the website so I could make some of the edits without bothering the project manager so much.

People were amazed how much the software interface emulates the look and feel of a real trade show event. Customers and vendors liked the avatars in the booth and the lobby full of moving people. The software had many more features that we did not use. Our vFairs project manager quickly adapted the interface turning off the features we did not need. As we look forward to next year's show, I am certain we will add the chat feature and we will do more with media and documents.

There was some problems with people seeing the full width of the screens on certain devices. Some of our customers keep their screen resolutions set low for eye sight reasons. When this problem was discovered the staff at vFairs quickly responded. They adjusted the page layouts so that all of the data was visible.