Pure Chat Erfahrungen

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338 Bewertungen

- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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- Weiterempfehlungsquote 10.0 /10
Perfect for Start Ups to Improve Customer Service
Bewertet am 23.11.2018
Overall a great experience. I would highly recommend this for retail websites looking to improve...
Overall a great experience. I would highly recommend this for retail websites looking to improve their customer interaction and support.
Vorteile
Adding the Pure chat to our website was very easy and straightforward. Pure has a simple and easy to use interface. Our office was using it in literally minutes.
Nachteile
A few more customization options on the chat widget would be helpful.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 501–1.000 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Free chat software for organization
Bewertet am 24.9.2018
Vorteile
The best thing I like about this it is free in cost. It s mobile application is also good to make us in touch with our clients. We can also change the chat box to match a page and can see only what information we want to see.
Nachteile
Sometimes we have face issue while opening new chat. Rest there is nothing dislike about pure chat
- Branche: Einzelhandel
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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- Weiterempfehlungsquote 0.0 /10
Why offer an app when it doesn't work?
Bewertet am 25.1.2017
I am away from my desk a lot, so I use the app so that I am still available to chat with on my...
I am away from my desk a lot, so I use the app so that I am still available to chat with on my website. This app does NOT work. Every time I open it it says it's reconnecting or it kicks me off. The other day I went to open a different app and pure chat kept popping up and kept saying that it was trying to reconnect to the server. So I started using my desktop more often because I am so frustrated with the app and it keeps doing the same thing! Keeps saying that it is trying to reconnect. I've had my internet provider come out and do tests, so that is no the issue. Everything else I have works perfectly fine except this. I am looking at different options because this just doesn't work out for our company.
Vorteile
I like the idea that this software has to offer. Available to chat through the website because not everyone likes talking on the phone or just has a quick question.
Nachteile
EVERYTHING.... This software doesn't work. Looking at a different provider because of this software's inability to do what it says it's going to do.

- Branche: Psychische Gesundheitsfürsorge
- Unternehmensgröße: Selbstständig
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
Live chat made easy and affordable
Bewertet am 6.1.2021
I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of...
I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans. It really is worth it.
Vorteile
I thought that adding a live chat feature to your website would be a lengthy and tiresome process, but Pure Chat showed me that it can actually be really easy. Not only was I able to quickly add a beautiful widget to my website to let prospective clients directly interact with me, but it also gave me useful insights and statistics into the conversations of the chat, but also into the visitors of the website.
Nachteile
I can't really thing of an aspect or a feature of the software that didn't resonate with me. Everything is customizable and easy to use, even by beginners.

- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
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- Bedienkomfort
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- Weiterempfehlungsquote 10.0 /10
Definitely recommend
Bewertet am 7.12.2017
Vorteile
With this software, sales have increased. It is a lot easier to speak to international customers. Send links, photos, etc.
Nachteile
Wish there was an easier way to deal with spam customers. Also, a way to search through transcripts with key words.

- Branche: Hochschulbildung
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Make's livechat so simple
Bewertet am 22.11.2018
Vorteile
Super easy to use live-chat software. Seamless integration between PC and mobile
Nachteile
I've yet to find any cons to this software.

- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Pure Chat for Business
Bewertet am 30.4.2020
I have using it in my organisation so it is very good software for chatting between the employees.
I have using it in my organisation so it is very good software for chatting between the employees.
Vorteile
Pure chat is the chatting software that is mainly used for businesses . It is very efficient and effective software that is very helpful in business organisation to securely chat.
Nachteile
It's free version is for limited time and someone has o buy after free trial is completed so small organisation is not afford it.

- Branche: Logistik & Lieferkette
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
The free version is great for a small startup
Bewertet am 15.1.2019
It's great if you have a small team of operators (up to 3). I think the paid mode is only justifiabl...
It's great if you have a small team of operators (up to 3). I think the paid mode is only justifiable if you have more than 8 operators.
Vorteile
The unlimited chats for the free mode are great! As a startup member, we found this tool really useful since the free version allows you to have up to 3 operators.
Nachteile
The paid version is kind of expensive for us. Maybe if there was an intermedium plan we could afford it.

- Branche: Gesundheit, Wellness & Fitness
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Have a Website? You NEED Purechat
Bewertet am 28.12.2018
We use this software to maximize website traffic. Instead of people having to email us during peak...
We use this software to maximize website traffic. Instead of people having to email us during peak hours, we can now chat in real time!
Vorteile
The overall idea of the software is awesome. The chat system works well. The AI bot system works well too. App on iPhone and iPad work great! PC dashboard is easy to use and clean.
Nachteile
At the time of writing, I have not encountered any cons.

- Branche: Automotive
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Pure Chat Review
Bewertet am 26.3.2019
Moving from Slack to Pure Chat has helped our productivity in the office.
Moving from Slack to Pure Chat has helped our productivity in the office.
Vorteile
The ease of use for this program is so great. We've been looking for alternatives to Slack in our office, and we landed on Pure Chat.
Nachteile
Like most programs, there is a small learning curve when using something that is new. After that though, it's rather smooth sailing.
- Branche: Bekleidung & Mode
- Unternehmensgröße: Selbstständig
- Täglich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
highly recommended app
Bewertet am 10.2.2023
Pure Chat has been a terrific tool for me to interact with our online visitors for the past year...
Pure Chat has been a terrific tool for me to interact with our online visitors for the past year and a half. I appreciate how simple it is to use, as well as how simple it is to view transcripts and get information about previous chats. I really appreciate having the option to use pre-written responses, especially for the commonly asked topics. The daily reports have been very helpful for our business in monitoring areas that need improvement, the way our pure chat schedules are made, and customer happiness. Pure Chat is very dependable and simple to use. For communicating with both our applications and clients, it has grown to be a crucial tool. Our daily lives include pure conversation.
Vorteile
I find that Pure Chat app best for answering questions because one of my websites doesn't get a lot of visitors and one of the things that I like in Pure Chat is that I can use it in my mobile phone and it is so useful because I can answer questions whenever I go out
Nachteile
In my perspective there is no negative in this software because it succeeds in doing what it set out to do.
- Branche: Computer-Software
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
Get Personal With Your Website Visitors... Chat With Them
Bewertet am 11.6.2018
I came across Pure Chat through a series of online searches to locate a viable solution for one of...
I came across Pure Chat through a series of online searches to locate a viable solution for one of my clients operating from their WordPress website. I located various solutions, but liked the ease of use and integration with their website much more than the others. If you operate multiple websites, Pure Chat's Pro subscription allows you manage multiple websites from one acount.
Vorteile
Pure Chat offers an amazing list of features and functionality that serves, literally, any industry. After reviewing this product for a client to use on their website, I adopted it for my own. Pure Chat is a complete chatting application that even offers an entry level free version to let you try it out. And even at this level, despite its branding and some restrictions in features, it offers a full view of their functionality.
Pure Chat is easy to use, configure and setup. It has a simple interface for obtaining code snippets for your website. Integration with WordPress websites are an absolute breeze. Pure Chat lets you customize the chat box, setup canned responses for online and offline modes, add and manage teams, obtain reports, and even transcripts of the conversations.
The Pro version adds even more with real-time analytics, visitor tracking, unlimited contacts, removal of their branding, use of Pure Chat in unlimited number of websites, setup of trigger alerts and actions, SMS notifications, export and support. They even offer an affiliate program you can benefit from as well.
Pure Chat offers an amazing list of third party integrations through Zapier. 500+ to be precise. Need one that is not on their list? Try their guidelines to build your own. The possibilities are endless.
If you want to take advantage of the added Pro features, you can even get to try it for 7 days before committing to the subscription.
Nachteile
I have been using Pure Chat for a few months now and cannot find any cons I can speak of. The features in my account allow me to perform the exact features I need.
- Branche: Lagerung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 10.0 /10
The best 'Freemium' chat service available
Bewertet am 11.12.2019
We've been using a legacy version of Pure Chat on one of our aging eCommerce sites for a long time....
We've been using a legacy version of Pure Chat on one of our aging eCommerce sites for a long time. It's been a great way to keep a few of our support people off the phones, and many of our younger customers prefer to chat online vs picking up the phone. It's a critical component to our support system.
Vorteile
-Free text-based chatting is unlimited
-Automated chat bot can be setup and is robust enough to get most jobs done (did I mention this is also free?)
-Easy to plug in to any website
Nachteile
-Limited to 3 operators (our support team has more than 3 operators, but we just use 3 sign-ins)
-No other complaints!
- Branche: Pharmazeutika
- Unternehmensgröße: 201–500 Mitarbeiter
- Wöchentlich für Mehr als 2 Jahre genutzt
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Quelle der Bewertung
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- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Awesome application
Bewertet am 22.12.2022
Pure Chat is a widely-used live chat software with customizable widgets, mobile responsiveness,...
Pure Chat is a widely-used live chat software with customizable widgets, mobile responsiveness, automated triggers, team collaboration, integrations, and detailed reporting. It may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support.
Vorteile
Pure Chat is a live chat software with easy setup, customizable widgets, mobile responsiveness, automated chat triggers, team collaboration, integrations, and detailed reporting.
Nachteile
Pure Chat may have a subscription cost, occasional slow performance, limited features, and potentially slow customer support. It may not have all the advanced features that some users desire.
- Branche: Think-Tanks
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Great so far
Bewertet am 19.11.2018
So far Pure Chat has been great. It's simple and easy to use. There are a few questions I would...
So far Pure Chat has been great. It's simple and easy to use. There are a few questions I would like to get answered and customer service is hit and miss at the moment but I will keep trying.
Vorteile
We love that to start this software it is completely free. It allows us to test it out on our website to know if this is a tool that is valuable to our company or unnecessary. It is easy to use, very user friendly and super easy to install. We were able to customize it easily to fit the look and feel of our website. The features have been great and I can easily collect email addresses of my visitors to follow up with them in the future.
Nachteile
I wish that I would receive an email notification as soon as a chat came on that we were unable to respond to it. Just to let us know we missed a chat. I have to go into transcripts to see if we missed a chat. The only way we get an email notification is if they actually wrote us or emailed us the question. I also wish I knew more about the integration with programs like infusionsoft and google analytics. I have found that customer service doesn't always respond to my requests. Luckily, it's pretty simple to use but some of my questions really determine if we are going to be paying a monthly fee. If they don't respond to my questions I'm much more likely to not purchase the software.
- Branche: Automotive
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
Pure chat is just that...pure chat!
Bewertet am 8.4.2019
Vorteile
Pure chat helps to manage my inventory of connections and allows for easy communication between myself and my customers. Not only do they have all of the standard features of a web-based chat service, but most of these features come included in the free version. The advance "pay-for-play" service has much more advanced features, so it's worth giving it a try.
Nachteile
As my database of customers grows, it has become a little difficult to manage this catalog of people using Pure Chat's mobile option. I think pure chat could use some more updating in terms of automation. Using a few simple triggers I think the service could become exactly what I need, but for now, my inventory of customers is simply to large to manage on pure chat. It would be very effective for small to midsize companies.
- Branche: Bau
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Easy Instant Messaging
Bewertet am 30.10.2019
Within our company, we are able to consume and share communication at a faster rate.
Within our company, we are able to consume and share communication at a faster rate.
Vorteile
The software is like text messaging but on a desktop computer. I am able to quickly communicate with my team and receive information more readily regarding the status of projects.
Nachteile
Everyone within the organization must download the software and have it running on their computers; otherwise, you cannot communicate with co-workers.
- Branche: Personalbeschaffung & -besetzung
- Unternehmensgröße: 51–200 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Ease of chat
Bewertet am 19.12.2018
It is very easy to set up and use. And available all the day night.
It is very easy to set up and use. And available all the day night.
Vorteile
Pure chat is a live software chatting software which is free of cost. And you can use its unlimited chat for free and it is ideal for 3 operators to use it for free. And there is a customizable widget also. This is a important software where you can chat across the world.
Nachteile
Some of its cache and cookies blocks the chat.
- Branche: Hochschulbildung
- Unternehmensgröße: 201–500 Mitarbeiter
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 9.0 /10
Pure chat review
Bewertet am 25.1.2017
We use pure chat as a means for prospective students to contact us with questions. We love the...
We use pure chat as a means for prospective students to contact us with questions. We love the product and hope that more offices will utilize the same system. The only problem we'd like to see fixed is that students leave the chat before we can answer a question. We believe many students move to another page before we have time to type a response. Could that be fixed, that once a student is on the chat they may continue to chat with us if they change pages?
Vorteile
This provides students with another avenue for asking questions. We see a lot of activity after hours. This provides us with additional information to return the students inquiry.
Nachteile
If I forget to log out of the chat it doesn't log me out after so much time of inactivity.
Please see previous comment about students leaving the chat before we can answer the question.
Antwort von Pure Chat
Thanks for the great review Marylyn! Yes, there is a way to fix that. Just go to your chat box editor (Account > Websites > Customize), click on the "Chat Open" tab, then scroll to the bottom and check the "Popout Automatically" box. That should solve your problem!
- Branche: Non-Profit-Organisation Management
- Unternehmensgröße: 11–50 Mitarbeiter
- Wöchentlich für Mehr als 1 Jahr genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Satisfied User!
Bewertet am 17.1.2017
I have been using pure chat for about a year and a half and its has been a great tool to communicate...
I have been using pure chat for about a year and a half and its has been a great tool to communicate with our online visitors! I love how easy it is to get started and how easy it is to view transcripts and pull up data on our chat history. I also like the ability to use templates for responses specially for the frequently asked questions. The daily reports have been great for our organization to keep track of areas for improvement, the way our pure chat schedules are created and visitor satisfaction. I am not an administrator so I am unaware of the costs for keeping pure chat up an running, but we are still using it, so I believe there is no problem there! Pure chat has been down before, but our systems team and communications team have always been able to get us answers and time estimates of how long it will be down for and have not had trouble getting answers. Pure chat is super easy to use and reliable. It has become a very important tool for communication with our applicants and clients. Pure chat is part of our every day!
Vorteile
I like how easy it is to navigate through the software and how easy it is to view reports based on activity history.
Nachteile
I do not like that sometimes if you log out without editing your availability, sometime you still receive missed chats.
Antwort von Pure Chat
Thanks for the great review Heiry!
- Branche: Telekommunikation
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Kostenlose Testversion genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Functional and excellent software for companies needed for online chats.
Bewertet am 17.1.2019
Vorteile
In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support.
Nachteile
In general terms, this software is one of the best in the call center market and online customer service, it favors the processes in the technology solutions companies, as in my case I work in a cloud solutions company and it works for conversations with clients, when they need support.
- Branche: Bekleidung & Mode
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 9.0 /10
Solved our online chat support
Bewertet am 17.7.2019
We operate an ecommerce website to sale women ethnic apparels and chat support is a must so we...
We operate an ecommerce website to sale women ethnic apparels and chat support is a must so we zeroed on this platform which is very easy to implement on our site. We are using this for the last couple of years and we found it very good. We receive offline messages when agents are mot around and can reply them directly.
Vorteile
- Easy to implement.
- Has option for offline messages.
- Easy to monitor chat agents.
- Can see chat history easily and all the replies.
Nachteile
- Not found any major cons till now but pricing can be lower.
- Branche: Informationstechnologie & -dienste
- Unternehmensgröße: 11–50 Mitarbeiter
- Täglich für Mehr als 1 Jahr genutzt
-
Quelle der Bewertung
Gesamtbewertung
- Bedienkomfort
- Weiterempfehlungsquote 8.0 /10
PureChat Review
Bewertet am 17.9.2019
I am the primary user of PureChat at our company. It's an easy way for clients to get a quick...
I am the primary user of PureChat at our company. It's an easy way for clients to get a quick answer to their questions.
Vorteile
I like being able to see who is currently looking at our website, which page their on, how long they've been looking at it. Also being able to compare it to the previous week is cool.
Nachteile
A better alert when new chats were coming in would help. Like a notification that would pop up on your screen and stay there until you acknowledge it.
- Branche: Essen & Trinken
- Unternehmensgröße: 2–10 Mitarbeiter
- Täglich für 1-5 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Kundenbetreuung
- Weiterempfehlungsquote 8.0 /10
Simply Amazing !! One of the best in the market !!
Bewertet am 31.3.2019
Overall, with some improvements and added features and functions, this could be one of the best...
Overall, with some improvements and added features and functions, this could be one of the best softwares available in the market.
Vorteile
Very easy to use. Tried it in my photography website which was developed using wordpress. You can get a free version to try it our. it is really worth it. It also has a very user friendly interface. It allows you to customize the chatbox, manage teams and also to obtain reports.
Nachteile
chat notifications sometimes takes time. It also does not log you out, even with sometime of in activity. Needs improvements.
- Branche: Bekleidung & Mode
- Unternehmensgröße: Selbstständig
- Täglich für 6-12 Monate genutzt
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Quelle der Bewertung
Gesamtbewertung
- Preis-Leistungs-Verhältnis
- Bedienkomfort
- Weiterempfehlungsquote 10.0 /10
I use Pure Chat to communicate with visitors on my online store.
Bewertet am 8.4.2019
Vorteile
I thought Pure chat would take my customer service to the next level and it did just that. I'm available at all times to visitors to my site in real-time. It's user-friendly and it took only a few minutes to set-up. This app has assisted me in converting visitors into customers and has helped increase sales.
Nachteile
I find that the mobile version of Pure Chat has some connectivity issues. It will disconnect during a live chat with a visitor. At the moment, the desktop application is the most reliable for me.