WellnessLiving Erfahrungen

Hi Kelly,

Thank you for your fantastic review! We’re thrilled that WellnessLiving has supported your swim school since 2016, providing the customer service, family profiles, and all-in-one features—like email, mobile app, POS, and scheduling—that make managing your business easier.

We’re glad WellnessLiving met your needs for an affordable, user-friendly platform after switching from Mindbody. Unlike other systems, we’re dedicated to delivering a seamless solution that saves you time to connect with your staff and students.

Thank you for recommending us, and we appreciate your suggestion on staff scheduling. We’ll share it with our team as we continue to improve! Remember to check out our Community Forum to view our product roadmap, recommend new features, and influence future updates. Access it here: https://community.wellnessliving.com/page/home/

Thanks,

Anthony S. (Customer Advocate)

Hey Hanna!

Thank you for your thoughtful review! We’re thrilled to hear that switching to WellnessLiving has been a positive experience for Trifecta. It’s great to know you value our commitment to listening to customer feedback and delivering meaningful updates. Your input helps us continue to grow and improve.

We understand updates can sometimes come with a learning curve, but our 24/7 support team is always here to assist. Unlike other platforms, WellnessLiving is built to grow with your business, offering features like online scheduling, custom apps, and automated reminder texts—all in one reliable, easy-to-use solution.

Thank you for choosing WellnessLiving! We’re excited to keep supporting your success and look forward to seeing Trifecta thrive.

All the best,

Anthony S.

Hey Chanda,

Thank you for your wonderful review! We’re delighted to hear that our top-notch customer service has made such a positive impression on you. Our team is committed to being responsive, caring, and friendly, and we will definitely pass on your feedback to our Customer Excellence Team.

We’re thrilled that you found WellnessLiving easier to use and affordable. Our goal is to provide an all-in-one solution that saves you time, streamlines operations, and constantly improves your experience. Your decision to switch to us highlights our commitment to delivering superior features and unparalleled customer support.

Regarding your comment on report accuracy after refunds or billing adjustments, someone from our team will reach out to you to offer support, or you can reach us at support@wellnessliving.com.

Thank you again for your feedback and for choosing WellnessLiving. We look forward to continuing to support your business!

Best regards,

Anthony S.

Dear Rebekkah,

Thank you for taking the time to share your positive experience with WellnessLiving. We're thrilled to hear that our platform has been instrumental in streamlining your operations at your youth fitness and gymnastics facility.

It's fantastic to learn that despite these challenges, you've found WellnessLiving to be a good fit for your business. Your patience and dedication to uncovering the full potential of our platform are truly commendable. We're continuously working on updates to enhance the booking flow for families and ensure a seamless experience.

We take pride in offering robust functionality at a competitive cost, coupled with a user-friendly interface to accommodate the diverse needs of businesses like yours.

Should you ever need assistance or have further feedback, please don't hesitate to reach out to us at support@wellnessliving.com or by calling us. Our team is always ready to assist you in any way we can.

Warm regards,

Anthony S

Dear Karla,

Thank you so much for your glowing review! We're thrilled to hear that WellnessLiving has been such a positive addition to your wellness business. Your satisfaction is our top priority, and we're delighted that our platform has made running your business smoother and more efficient.

We understand the importance of flexibility when it comes to promotions and product sales, and we're continually working to enhance our offerings to meet your needs better. Your feedback is invaluable in this process, and we'll certainly take your suggestions into consideration for future updates.

It's fantastic to hear that our team was able to make your transition from your previous software seamless. Providing exceptional customer service and a stable platform are fundamental to us.

If you ever need assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or give us a call. We're here to help.

Warm regards,

Anthony Spagnuolo

Dear Natalie,

Thank you for taking the time to share your experience with WellnessLiving! We're thrilled to hear that you've found our system intuitive and easy to use. It's fantastic to know that your onboarding process went smoothly and that you've had a great experience overall.

We truly appreciate your kind words about our support team. At WellnessLiving, we strive to provide exceptional customer service, and we're delighted to hear that our team was able to assist you effectively.

It's wonderful to hear that you're loving the many features our platform offers! We've designed our software with simplicity and functionality in mind, so it's fantastic to hear that you're finding it easy to navigate.

Remember, if you ever need assistance or have any questions, don't hesitate to reach out to us at support@wellnessliving.com or give us a call and leave a voicemail. Our dedicated support team is always here to help you make the most of our platform.

Warm Regards,

Anthony S

Dear T,

We apologize for the frustrations you've experienced with our platform.

We understand the critical importance of reliable email functionality and accurate reporting for businesses like yours. We're actively investigating the issues regarding email delivery, updates causing unexpected problems, and inaccuracies in sales and tax reports.

Regarding client data management, we hear the challenges you've faced with merging duplicate clients and maintaining an up-to-date database. We're dedicated to improving our systems in this area.

Your remarks about our support experience are concerning and not reflective of the standard of service we aim to provide. We will address this internally to ensure all customers receive the proper assistance needed.

Please know that your feedback is being taken seriously, and we are actively working to address the issues you've highlighted. If you have any further concerns or suggestions, please contact us directly.

Warm regards,

Joanna S

Hey Hilary,

Thank you for your feedback on WellnessLiving. We appreciate your support over the past three years and your initial satisfaction with our small business-friendly approach.

Regarding the recent changes in pricing, we'd like to clarify our intentions. Our aim has always been to support small businesses like yours by offering tailored solutions. To continue providing excellent products and support, we've adjusted our pricing due to factors like R&D investments, enhanced security, and new features.

We understand that price changes can be challenging, and we apologize for any inconvenience caused. Your satisfaction is crucial to us, and we're dedicated to keeping our pricing competitive and aligned with the value we provide.

We value your feedback. Please reach out to our Customer Solutions Team at support@wellnessliving.com to discuss finding the best solution for your budget and needs.

Warm regards,

Jacob W. (Customer Advocate)

Hi Jared,

Thank you for sharing your honest feedback. We’re genuinely sorry for any frustration you’ve encountered with our support and communication. Our goal is to provide a reliable, all-in-one solution with accessible support, and it’s clear we fell short in your experience.

We’re continuously working to enhance communication across departments and streamline issue resolution for our clients. A senior member of our Customer Excellence team will be reaching out to provide additional support and ensure your concerns are addressed.

Your insights are invaluable, and we’re committed to improving your experience with WellnessLiving.

All the best,

Anthony S.

Hi Tara,

Thank you for your feedback. We sincerely apologize for the issues you've experienced. At WellnessLiving, we aim to deliver a seamless experience, and it's clear we missed the mark this time.

We understand your frustration, and agree that taking 36 hours to get back to you is unacceptable. We’re taking steps to enhance response time and ensure more effective communication to prevent future issues.

We have left you several voicemails and are eagerly awaiting your response to process your refund, rest assured we’re committed to resolving this promptly.

Your feedback is invaluable in helping us improve and provide better service. We hope to have another chance to meet your business needs and show you the true value of WellnessLiving.

Warm regards,

Anthony Spagnuolo (Customer Advocate)

Hey Bianca,

We genuinely appreciate you taking the time to share your experience, and we sincerely apologize for the challenges you've encountered. Your feedback is invaluable to us, and we want to assure you that your satisfaction is our utmost priority.

To address the issues you've raised, a senior member from our Customer Excellence Team will be reaching out to you directly. Our goal is to understand your specific concerns, work through the challenges you've faced, and find a resolution that aligns with your expectations. We are committed to making this right for you.

Thank you for bringing this matter to our attention, and we appreciate your patience as we work to resolve it. Should you have any immediate questions, please reach out to us at support@wellnessliving.com.

We're dedicated to ensuring your experience with WellnessLiving is positive, and we look forward to the opportunity to address your concerns effectively.

Warm regards,

John B. (Customer Advocate)

Hi Cariann,

Thank you for taking the time to share your feedback with us. We genuinely appreciate your honest insights into your experience with WellnessLiving, and we want to express our sincere apologies for any frustration or inconvenience you've encountered.

It's disheartening to hear that you've faced challenges with our customer service and experienced difficulties with updates and the base product.

We apologize for any frustration caused by our customer service representatives. It is not our intention to place blame on business owners, and we are 100% committed to ensuring our support team offers constructive and helpful solutions. We understand the importance of reliable and efficient support, and we're committed to addressing these concerns to enhance our services.

We'd like to highlight that WellnessLiving consistently rolls out new features and enhancements in our releases based on valuable customer feedback. Every new feature is designed with the aim of helping businesses, like yours, run more efficiently. Your feedback on technical issues, such as customers facing difficulties after updates, is invaluable. We want to assure you that we will be thoroughly investigating these issues to improve the overall user experience and minimize disruptions.

We truly appreciate your time with WellnessLiving, and we're sorry to see you go. While we respect your decision, we want you to know that your satisfaction is important to us. If you ever reconsider or have any questions in the future, please feel free to reach out. We wish you the very best in all your future business endeavors.

Thank you again for sharing your thoughts and helping us in our ongoing efforts to improve.

Warm regards,

Jason F. (Customer Advocate)