WellnessLiving

Business-Management für die Gesundheits- und Fitnessbranche

Gesamtbewertung

4,4 /5
(386)
Preis-Leistungs-Verhältnis
4,3/5
Funktionen
4,3/5
Bedienkomfort
4,2/5
Kundenbetreuung
4,3/5

84%
haben diese Anwendung empfohlen
Sortieren nach

386 Bewertungen

Verifizierter Rezensent
Gesamtbewertung
  • Branche: Marketing & Werbung
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Kostenlose Testversion genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Tolles Management Tool nicht nur für Praxen

Bewertet am 6.10.2022

Eine sehr gute und übersichtliche Webseite bzw. App mit umfangreichen Funktionen übernimmt sehr viel Arbeit und spart Kosten

Vorteile

Sehr umfangreiches Angebot und dadurch in den Tarifen jederzeit skalierbar

Nachteile

Der relativ hohe Preis ist nicht für jede neue Praxis erschwinglich

Antwort von WellnessLiving Systems

Hi,

Thanks for the great review. We're glad you enjoyed using our product. WellnessLiving is an all-in-one business management software designed for ease of use as well as affordability. We have a ton of features for just about every aspect of your business, including a robust client-side interface and an enormous degree of customization. The seamless integration of scheduling, client management, notifications, payments and many other tools all in one platform allow us to offer far more affordable prices compared to comparable solutions on the market, although it's true that individual business circumstances will vary and we offer several different subscription tiers depending on your needs. Most importantly, we're always thinking about how we can do even better for our customers and we appreciate you taking the time to share your thoughts. Thank you for choosing WellnessLiving.

Brian S. (Customer Advocate)

Justin
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Fantastic software that is totally customizable to my business. Great service too.

Bewertet am 30.10.2017

Simple, customizable, and easy to use with great support. From my experience there is no service that even compares. Between the adaptable technology, amazing support, and ease of use I couldn't be happier. I hope every gym uses them, except my competitors.
Thank you, Wellness Living for making the success of my gym much easier, and for all your support.

Vorteile

I've been with Wellness Living for about 2 ½ years now. I've used multiple softwares at my gym in the past including EZ Facility, Zen Planner, and Mindbody. I've definitely had experience with other options. I must tell you, I have no intention of ever going back. Wellness Living has outperformed every other service I've ever used on every level.
Every other service expected me to change my business to accommodate their software! That seemed crazy to me. Wellness Living adapted their software to my business's needs. That was huge for my business. On top of that, the app is fantastic, it works seamlessly and my clients love the ease of use for booking an appointment and purchasing additional services and products. Their support is second to none if I have a question or an issue it's never difficult to find someone and get it resolved quickly. The reporting is completely customizable which I love. The rewards program is easy to implement and has been fantastic for incentivizing the behaviors that grow our gym. The SEO boost I received from starting with Wellness Living has been great and made my job MUCH easier. Along the digital lines, I also have to say that their data migration was the easiest I've ever experienced. They handled everything. If you've ever experienced the typical nightmare of data migration you know how huge a benefit that is.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Justin!

Thanks for your support and for taking the time to leave us a review. We at WellnessLiving know that software that you choose should work for your business, not against you, and we work hard to provide you with everything you could ever need. Our team is obsessed with making things work just the way you want, so we are so happy to hear that you¿ve had such an awesome experience with us over these past two-and-a-half years. Cheers to another!

Annalize
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Wellnessliving Highly Recommended

Bewertet am 23.3.2022

The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.

Vorteile

Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.

Nachteile

I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Annalize,

Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)!
You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity.
When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving!

Jenny P. (Customer Advocate)

Rosa
Gesamtbewertung
  • Branche: Darstellende Künste
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 2.0 /10

Clunky software, dishonesty - all they care about is making the sale.

Bewertet am 4.3.2022

Shocking. Make sure you try this product before you commit to it.

Vorteile

Retention reporting feature is well thought out.If your business model aligns with the system, I am sure it would be great, if it doesn't, expect headaches.

Nachteile

Overall culture of dishonesty. Sales team told me the software had features it didn't have. I tried to work with the software and find a way around this. I couldn't. I then tried to leave the software, this was virtually impossible, the first customer retention team member I spoke to promised they would create a feature to fix the issue I had within the month & that they would get back to me, they did not get back to me and I had to follow up. This happened several times until finally I ended up being allocated to someone else. This person organised a 50% refund for me, which I am grateful for. They advised that all I had to do was re enter my card details into WL and then they would organise the refund. I did this in good faith. I was then advised that if I did not agree to continue with wellness living, I would not be given the 50% refund which had already been agreed upon! I was extremely angry about this. To receive the 50% refund, I have had to agree to stay with the software with no date to which the issue I raised would be fixed.
The software is slow and clunky (2021 Macbook Pro). It regularly has glitches. It takes our customers to our competitors booking form instead of ours, if they have previously logged in with them and not cleared their cache/cookies in between. Our customers find the booking workflow/process extremely confusing which has cost us sales & time. Creating emails is a clunky process.

In Betracht gezogene Alternativen

Mindbody

Warum WellnessLiving gewählt wurde

So our customers could book their own make up classes and handle their own bookings with ease.

Gründe für den Wechsel zu WellnessLiving

Price & functionality which was advertised to me by the sales staff.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Rosa,

As a company, it's very important to us to see long-term success with each of our customers and we do everything we can to make your transition to WellnessLiving a great one. Many of our customers are making use of our advanced client retention tools with integrated notifications, rewards and client management features that help you to use automations to keep more of your clients coming back to your business. There are a lot of features built into WellnessLiving and it's part of the reason we spend so much time understanding your needs before proceeding with account sign-up. You mentioned some very serious concerns involving your sign-up and we are looking into this. As our customer, you are our first priority and we'll do everything to make this right. I've sent you an email, please let me know when works best for a call or alternatively, you can reach me anytime on 1-888-668-7728 and we'll find a great solution, together.

Steven M. (Customer Advocate)

Clif
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Why a High Review of Wellness Living

Bewertet am 13.9.2019

Overall, I am extremely pleased with Wellness Living. They do a great job working with those that use their software. They know who is paying their bills. Our success means Wellness Living will be successful. They really look for ways to make me more successful and profitable.

Vorteile

As the owner of 3 Yoga Studios and used 4 different software packages to manage my businesses. Once I got use to the ways to use Wellness Living, I noticed all of the ways the designers have made moving between forms, client information, classes, and much more; I have to rate it the best that I've used.

The biggest value is the Tech Support. They are all friendly, patient, and well versed on the software. I have raised a couple of interesting questions and if they felt they did not have the correct answer, they asked for input from their team. I've called at a busy time, left a incomplete message, only to receive a call to insure that I was helped.

Lastly, each time an Update comes out, it DOES improve my ability to manage my businesses.

Nachteile

The only option that I have asked for was a tool / solution to manage Substitutes for Classes. I have only found one supplier do it well.

Wellness Living provides a easy system to send in requests for improvements. I have raised this with them. I sense that they will have a solution out soon.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Clif,
Thank you so much for your review! WellnessLiving strives to be the best all in one management solution for business owners such as yourself. We have built our software based on the suggestions received from our customers, so we are happy to hear that our system is so user-friendly and that you found all the various features helpful to your business. We are proud that we have won your heart! Our support team strives to deliver solutions to all customers regardless of how complex their issues may be. We are here to ensure that your needs are met, no matter the time of day. We are always working to improve our software, and are glad to know that our efforts are helping you manage your business. Our community forum is now in beta, so please feel free to leave any comments or suggestions on this new platform. We can't wait to hear more of your great ideas! You couldn't have said it better: Your success is our success!
Jenny P. (WellnessLiving Customer Advocate)

Colleen
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Robust system and features at a reasonable price

Bewertet am 17.6.2022

Overall, WellnessLiving has been a great addition to our business. It allows us to have one platform to manage current members, schedule classes and events, and create a variety of purchase options for clients while also providing solid automated marketing options to continue to build our business.

Vorteile

This software has unlimited options and the ability to meet the needs of fitness studios. We use the class scheduling feature primarily. It is straightforward and easy to implement and maintain. If we need to change or cancel a class, the system walks you through a simple interface to cancel and sends notifications out to clients right away. Additionally, it can act as a CRM tool, allowing you to create and implement marketing campaigns, follow leads up, create visit and purchase campaigns, etc. The system makes marketing super simple and easy to implement.

Nachteile

The most challenging to work with is the learning curve. Because the system is so robust and has so many features, you need every minute of the three one-hour onboarding calls to set the system up. If you need to change anything in your scheduling, calendar, purchase options, etc. it can feel overwhelming as they all connect together. if you miss a piece in one area, your change does appear, or worse doesn't work the way you expect. The upside is their support team is awesome and responds quickly to requests.

In Betracht gezogene Alternativen

Glofox und Mindbody

Warum WellnessLiving gewählt wurde

More robust system, much better for group fitness class scheduling at multiple locations.

Zuvor genutzte Software

Acuity Scheduling

Gründe für den Wechsel zu WellnessLiving

Onboarding assistance - one-on-one assistance to assist us in becoming familiar with the product, Marketing Platform included, and competitive pricing.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Colleen,

Thanks for the terrific review! It's so much simpler to manage and coordinate all the different areas of your business when you have it all under one login. Just set it up, and the built-in automations handle staff access permissions, reminder emails, marketing campaigns and countless other tasks. You can then use the valuable time saved for other things. Even just 30 min time savings per day, that's an extra 3.5 hours/week or about 15 hours/month you can spend running classes, or personal training sessions, which means more money in your pocket. We're also really big on support because we want to be sure you're fully equipped to make best use of our software for your business. Please don't hesitate to reach out to our support team any time you have a question or would like a walk-through on the software. Our specialists love answering questions and they're passionate about helping businesses succeed. Thank you for choosing WellnessLiving!

Susan A. (Customer Advocate)

Juliana
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 0.0 /10

Glitchy and going downhill

Bewertet am 14.3.2023

I used to recommend this platform enthusiastically but that is no longer the case. We are actively exploring other options.

Vorteile

We switched from Mindbody to Wellness Living in 2018 and for a few years I was VERY happy with them. They offer all the functionality of our old software including great features like a White Label App exclusive to our business, class & appointment booking, automatic waitlist promotion, and a built in automated marketing suite. The interface was more user friendly compared with Mindbody and it was relatively easy for our staff to pick up.

Nachteile

The program has become unbearably glitchy and the customer support has plummeted. We noticed that every time there was an "update," another previously stable feature would break. Now we find functionality breaking on a regular basis, even when there hasn't been an update. Tech support never has any idea what's going on and it typically takes several email exchanges to explain the problem to them. (They don't answer the phone.)The sales reporting is incomprehensible and I've wasted countless hours trying to answer basic questions such as "how much revenue did we collect today?" The marketing suite is ok but limited.The glitches have been increasingly frequent to the point where my front desk team spends the majority of their time on the phones helping our clients to trouble shoot and book their classes. This is a huge waste of our resources and becoming very expensive. My staff is growing very annoyed and would like to be able to focus on other things.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Juliana,

We're very disappointed to hear that your experience has recently declined. We aim to have a successful, long-term partnership with each of our customers and we treasure multi year relationships like the one we've had with your business. We're continuing to invest in improving every single part of our platform, from the features and functionality to system uptime and customer support. I can confirm that we have seen an uptick in reported bugs after several of the past updates and we are making a strong effort to address this issue, and this is a top priority for us. We're also disappointed to hear that you weren't able to obtain the solutions you were looking for from our support team. A senior level team member is reaching out to you directly so that we can address all of your reporting inquiries and to address any other issues you have. At WellnessLiving, we really care about your experience and we do everything we can to give you the top quality service you deserve.

Nathan T. (Customer Advocate)

Lauren
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Amazing Platform

Bewertet am 30.7.2022

I am forever grateful moved to Wellness Living from a major competitor. The interface is easier to use and I am forever in love with the business mentor!

Vorteile

I love the ease of scheduling classes and running my business.

Nachteile

The app is the least useful part... It is not nearly as useful as the online component.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Lauren,

Thanks for the amazing review! WellnessLiving is the perfect management software for yoga studios, big and small. It's important that the software is easy to use so that clients feel encouraged to make bookings or purchases online and to feel really engaged with your studio. It also reduces admin workload because clients are able to do more on their own instead of having to constantly ask staff for help. Ultimately, smoother operation means more money coming into your business! We're sorry to hear that you haven't found the staff app to be that useful. It features key areas like scheduling, online store and client management although because it's optimized for mobile, it doesn't have the full functionality of the backend on the site. Please see our Community Forum to let us know specifically which features you'd want to see added to the app, it might be something we add in the near future! https://community.wellnessliving.com/page/home/

Sarah M. (Customer Advocate)

Misty
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Wellness Living is great till for your business.

Bewertet am 15.9.2022

I enjoy the company and it’s been a great use for my business.

Vorteile

I love that Wellness Living helps keep my business running smoothly. Not only is helpful to schedule classes but also helps me keep my business reports in one place.

Nachteile

There are some features such as payroll and email blast that could be a bit easier to use.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Misty,

Thanks for sharing the great review! Keeping in touch with clients is definitely a huge part of an effective retention strategy. Studies have shown that 68% of customers leave a business if they feel little to no connection! Our notifications suite was built with exactly that in mind, so that it's super simple to pull client lists at any time and send them that personalized email, text or push notification and build that connection they won't get at any other studio. The automations also make it easy for you to keep them updated on newly-scheduled services, promos and service changes. We're really happy to hear that WellnessLiving is helping you with your day-to-day! Thank you for choosing WellnessLiving.

Alli Y. (Customer Advocate)

Lori
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: Selbstständig
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

So glad I switched.

Bewertet am 11.11.2022

I have been very pleased with the software and especially the support. I feel like a get a lot of use of the features. This was not true with my old software. It was too daunting to figure out.

Vorteile

The assistance with transferring data from my previous software and marketing features support. The software is very intuitive. I actually look forward to investigating new features instead of dreading it because it seems doable.

Nachteile

I kind of dreaded having to deal with extracting the data from 13 years from my old booking software but got good help.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Lori,

Thanks for taking the time to share your amazing review. We specialize in making onboarding a smooth process and business owners are constantly telling us that the data migration went far better than they were expecting. It's usually the part that every owner is most unsure about and our secret ingredient is in making sure you feel fully supported at every step in the process. To be fair, WellnessLiving is optimized for ease of use with the full spectrum of features we offer, which helps us by making it a lot easier for new users to learn. That also helps you get more use out of the software because it's simpler for you to make changes on the fly, and to obtain more value from tools like the advanced reporting and integrated marketing automations. We're really glad your migration to WellnessLiving was a success and we feel lucky to be helping you grow your business. Thank you for choosing WellnessLiving.

Susan A. (Customer Advocate)

Allison
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 7.0 /10

Was a Great Software Grew to Fast

Bewertet am 15.1.2020

The software is good on most days but when it is bad it is really bad. I love to hate having them for business. They are the best option for us now.

Vorteile

Very affordable and reasonably easy to use. Offers easy client communication. Automated marketing is great.

Nachteile

The updates and changes are wildly unpredictable and not stable possibly changing things that work to not working.

In Betracht gezogene Alternativen

Booker

Warum WellnessLiving gewählt wurde

Price

Zuvor genutzte Software

Mindbody

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Allison,

Thank you for taking the time to leave a review! WellnessLiving was built to cater to all of your needs and is meant to help you achieve all your business goals. We're thrilled that you're enjoying our many features such as our automated marketing, client communication tools, and user-friendly platform. We are always optimizing our system to make your business a success, as we introduce new features and improvements to the software based on customer feedback. We apologize if you're not experiencing our usual level of excellence, as we integrate these new changes. We can assure you the unpredictability of the system is not the intended behavior of our software. If you have any feedback on how we can better tailor our platform for your business, please check out our new Community Forum! This is a place for customers such as yourself to voice their concerns and give us suggestions. We would love to hear more from you!

-Tony M. (WellnessLiving Customer Advocate)

Shae
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Great Software; Learning Curves to be Expected

Bewertet am 2.10.2021

I would describe it 4/5 stars. The software is smart and up to date, and for the most part makes my life easier. However, I have had really confusing issues come up from the small details which have made life harder.

Vorteile

The ability to create/edit/delete multiple classes of the same type at a time.
The Zoom Integration feature.
Ability to create memberships on autopay
THE APP. I love the App.

Nachteile

No calendar view available for client side of software.
Creating "client types" which directly relate to different membership benefits is confusing.
There is a constant question of "did the software do something weird again, or is it the client?"
Some clients find the log in process confusing.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Shae,

Thanks for the review! Many basic softwares out there are simple to use but really lack many of the features you need to manage your business, while others offer more depth but the interface is so complicated and unintuitive that you basically have to be a scientist to fully understand and use it. WellnessLiving gives you the best of both worlds; an all-in-one feature set to manage every section of your business packaged in a modern, user-friendly interface that just makes it so much easier to follow. We regularly update our platform with powerful new tools and integrations to help keep you ahead of the curve. We're all about helping businesses use these features to pivot to virtual and even grow in spite of a pandemic that has forced many less-savvy competitors to close their doors. And if you need any help with that, just let us know and our support team will be glad to walk you through those steps. Thank you for choosing WellnessLiving!

Natasha B. (Customer Advocate)

Douglas
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 5.0 /10

WellnessLiving Review by a former Mindbody User

Bewertet am 21.10.2019

One of our primary reasons for switching was ease of use. WL has proven to be much easier to use and to train new staff to use. We've realized a substantial cost savings which was another reason for the switch. Overall our experience has been good. However, we've had some hiccups. We had WL do the data transfer for us which was a mistake. They didn't fully understand how we were running things in MBO and a lot of our data is now wrong. We've spent hundreds of hours on data clean up and fixes and we're not close to completing that. WL doesn't seem to be as flexible as some of their competitors so what we might have been able to create a workaround for in MBO, for example, is not possible in WL. In these cases feature requests are the only hope to get what you need out of the software and those require 25 identical requests or upvotes in order to be considered. Finally, telephone technical support is basically non-existent. You can call a toll-free number but there is no option to wait for someone. You are referred to the knowledge base (which has many gaps we've identified) or you are directed to get support via email. It is often impossible to get difficult concepts across to the tech support people via email when a phone call would be much easier. Overall our experience has been disappointing. We really wanted WellnessLiving to work for us and we are working hard to make it work. We feel bad because we told our staff it would be much better than it turned out to be.

Vorteile

Our cost is about half of what it was with Mindbody for 3 locations. The learning curve for our staff was fairly flat as WellnessLiving is user-friendly and mostly intuitive. An integrated rewards program means our clients can easily track points and redeem and use rewards themselves. Integrated email and messaging makes it very easy to communicate with clients from just about any screen in the software. We never need to export client contact information in order to send communications. Setting up classes and events is quick and easy. Visual indicators make it clear how different options function. Substituting teachers and changing existing classes is simple because the software leads you through the process step-by-step. Large icons and easy-to-read text make it great for touchscreens. The WellnessLiving Directory doesn't show competitor businesses to our clients. The Achieve mobile app is straightforward and easy to use. We feel like WL will help us increase our revenues through their integrated marketing features.

Nachteile

We ran WellnessLiving and Mindbody side-by-side for a month. On average, WellnessLiving would take anywhere from 7 to 30 seconds to check in a client to a class where Mindbody would take anywhere from 1 to 5 seconds. That slowness has been a big disappointment and frustration for us. Computer system requirements and internet speed requirements can make existing assets inadequate to the task and we've had to replace equipment in order for WL to work at some of our locations. If a client has a reservation, the Attendance List won't allow you to scan barcodes to check them in to class, it must be done manually. Some seemingly basic functions don't work. For example, the Next Class and Previous Class buttons will often take us to random times on different dates and even to different locations. Integrations are limited. Only Reserve with Google and ClassPass are integrated into the system which has meant more administrative work for us. The Achieve mobile app is slower than our previous app. The Rollover function still doesn't work (see a review from May, 2019 "Wanted WellnessLiving to Work for Me" about this issue).

In Betracht gezogene Alternativen

ClubWorx, Glofox, Vagaro, TRIIB und Zen Planner

Warum WellnessLiving gewählt wurde

We had been with MBO for many years. Although the software is by-and-large fast and requires a minimum in terms of hardware capabilities, it is not intuitive. Training new staff would take weeks because the software was very complex. This meant there was room for error and we had lots of mistakes made over the years. Reporting was very challenging and difficult to learn. We basically ended up with one "report guru" who handled that for us. MBO was also not meant for use on touchscreens so staff would routinely press wrong buttons by accident as the interface is basically made up of small lists. Finally, the pricing got out of hand. Constant price increases over the years without any valuable additional features made us

Zuvor genutzte Software

Mindbody

Gründe für den Wechsel zu WellnessLiving

Interestingly, despite WellnessLiving's shortcomings compared to Mindbody, none of these other products even come close.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Douglas,

Thank you so much for your detailed review! We are so happy to hear that you are enjoying our integrated email and messaging options, rewards program, set up features, marketing campaigns, and more! We're sorry to hear that you have not experienced the software's usual level of speed. We are always working to optimize our platform. In reference to scanning barcodes, have you tried using the Quick Add button to immediately scan client barcodes when clients check in? This is a very simple way of streamlining the process. We aim to provide you with the most comprehensive solution possible, so someone from our support team will reach out to you to ensure that all of your issues are resolved.

- Tony M. (WellnessLiving Customer Advocate)

Stacey
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Intelligent Fitness

Bewertet am 28.1.2022

It solved my online/ virtual experience that I was looking for.

Vorteile

We changed from Zenplanner to Wellness Living and we are very happy that we did. Wellness Living had the Virtual and On Demand features that we were looking for. Our on boarding process was seamless and anyone that I have spoken to was extremely helpful. Wellness Living is constantly updating and adding new features. They also provide video tutorials to review their monthly updates.

Nachteile

The Email Marketing section could have more options for organizing templates and automations.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Stacey,

Thank you for your review! Your success on our platform is very important to us and all of our efforts are focused on helping your business grow through the power of easy-to-use software! We added our FitVID and FitLIVE features to make it easier than ever to take your business virtual, so you could give your clients an ever-expanding level of service from the convenience of their mobile devices, no matter where they are. We know onboarding and migration is the scariest part of switching your software provider which is why we put so much effort into making that process the smoothest experience imaginable. Our onboarding team has the migration process down to a science and our dedicated reps. really like to use their experience and system knowledge to help you and your staff get totally comfortable with our software. Thank you for choosing WellnessLiving!

Sarah M. (Customer Advocate)

P.S. check out our Community Forum to submit requests to add new features!

Jill
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 51–200 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

One Happy Customer

Bewertet am 15.3.2022

We have been extremely happy with this software. So much so, that we have now implemented is at several clubs. Our clients love that it saves them money, compared to other club management software that we have used in the past. They also appreciate the ease at which their members can use it.

Vorteile

The initial data migration went seamlessly. The software is easy to use and easy for our members to understand. They love the ease of the app and are more inclined to use it, because of how easy it is. The reporting is exactly what we needed and there are so many different reports that we utilize. Finally, when we have had a question on issue, the support team has been fantastic at responding quickly and providing a resolution. Our club is so happy to have made the switch.

Nachteile

The only thing we didn't like was with one of the sales reports. We prefer to see the money that we actually receive, not everything that was billed. Once we realized we had to go under the advanced settings, to change the report from accrual to cash sales, we were able to see what we wanted.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Jill,

Thank you for the amazing review! We are thrilled your data migration was a success and that WellnessLiving is helping you boost engagement with your clients! Switching softwares can definitely seem like a huge ordeal to any business owner but our onboarding specialists are pros at what they do, they help make the whole process a breeze and very quickly you start seeing the benefits of making the switch! Ease-of-use helps make it really easy for your employees and your clients to become accustomed to the new interface, although our Customer Support Team is keen on making sure you have all the support you need to be totally comfortable with the software. Every question or issue you need help with, we'll be there for you every step of the way. Again, thanks for your amazing review, and we are so thrilled our software and Customer Support Team have been able to make your life easier. Thank you for choosing WellnessLiving!

Tony M. (Customer Advocate)

Matt
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Wellnessliving Review

Bewertet am 22.9.2021

Overall it has been great. There are little hiccups like with any software, but overall I've been very happy with the product.

Vorteile

I like the scheduling aspect of the software. It works well both for appointments and class management.

Nachteile

Some functions take many clicks and steps to complete which take time. It would be nice if they could allow you to submit with default values that are pre-populated which is currently not possible,

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Matt,

Thank you for your positive feedback! We're delighted that you like our scheduling interface, it's certainly an important feature for most businesses out there and we did our best to make it easy-to-use while also including the different customization options you need. We appreciate your feedback as we are a customer-centered company and we added a Community Forum as a place for businesses such as yourself to tell us what you think, and to suggest improvements on how we can continue to make our software better! We'd love to hear your thoughts on the forum as it's the best place to elaborate on what enhancements you'd like added and to make your voice heard. The big reason we're here today is because big companies like Mindbody haven't been addressing issues affecting their software and they haven't been listening to their customers, all while the price keeps going up! At WellnessLiving we listen, because your satisfaction is our top priority!

Aiden P. (Customer Advocate)

Lindsey
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Very Intuitive & Easy to Use (and GREAT Customer Support)

Bewertet am 2.2.2021

Its been great. They made a project that seemed so large so very achievable. I can rest easy knowing that I am in good hands.

Vorteile

Wellness Living is so very intuitive and easy to use. And its functionality is seemingly limitless. I am not very tech savvy, and this undertaking made me very nervous. But....their tech support is the absolute best. I call them more than I'd like to admit, but they always walk me through the solution quickly and professionally. And if they can explain tech stuff to me, then they can explain it to anyone. I love it so much more than MindBody.

Nachteile

I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous. But WL made it really easy, and every time I call, they walk me through my issue very quickly. Which is important to me because software programs make me cry! lol.

In Betracht gezogene Alternativen

Mindbody

Gründe für den Wechsel zu WellnessLiving

I chose WL because all of my peers hate using MindBody, and always complain about their customer service and how difficult it is to use. I've had the complete opposite experience with WL. They have been great.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Lindsey,

Thank you for the awesome review! We're happy to hear you've had such a smooth transition to WellnessLiving from Mindbody. You can trust that our dedicated Onboarding Specialists and Customer Success Specialists are there for you every step of the way, from helping you transfer all your data, to training you on the software, to helping you optimize your day-to-day. At the end of the day, we do everything we can so that you get the most out of the platform. Again, thanks for the review, and we look forward to growing your business together! Thank you for choosing WellnessLiving!

Gregory G. (Customer Advocate)

Robbi
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 1-5 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Fantastic

Bewertet am 19.2.2021

”We recently switched to WellnessLiving from Mindbody, which we had been with for about 10 years. The onboarding process was amazing and the ongoing tech support, as I am leaning the software, is fantastic! I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support. I would recommend that ANYONE using Mindbody seriously consider moving over to this platform!”

Vorteile

Ease of use
Customer support
Price
Customer experience

Nachteile

There are no cons. So far everything has been great!

In Betracht gezogene Alternativen

Exercise.com

Warum WellnessLiving gewählt wurde

So many reasons!

Zuvor genutzte Software

Mindbody

Gründe für den Wechsel zu WellnessLiving

Price and customer support

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Robbi,

Thank you for the amazing review! It never ceases to amaze us when we hear stories of businesses like yours that have decided to make the switch to WellnessLiving after spending years with other platforms like MindBody! We've made an extensive effort to beat our competitors on all fronts - be it in price, user-friendliness, features, and in customer support. Businesses can always count on our Onboarding Team to make the transition smooth and seamless, just like they have for thousands of our other customers! We're with you every step of the way, from helping you transfer your data into WellnessLiving to providing all the training staff need to begin using our platform. And on the go-live date in WellnessLiving we'll pass on the torch to our Customer Support Team, where our passionate team members are there for your business 24/7. We appreciate your stellar recommendation. Thank you for choosing WellnessLiving!

Gregory G. (Customer Advocate)

Jessica
Gesamtbewertung
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

If you're a music school owner, trust me I get how important this decision is.

Bewertet am 30.10.2017

Vorteile

We have three locations, over 90 teachers and staff, and over 1,500 students. Choosing my management software has been extremely important to me , and I'm certain I have thoroughly researched every option . We started with Jackrabbit Since the switch , and it was...okay! It met our needs to some degree, but not all. Once we switched to Wellness Living in September of 2016, so much changed for the better. Our systems are now built on processes that take half the time because of all the automated features in Wellness Living WellnessLiving . My team has so much extra time on their hands now! It takes care of things that we always had to do on our own like notifying instructors of additions, deletions, and changes to their schedule, sending confirmation and reminder emails and texts to students, and booking new students or current students into additional programs.

The schedule has always been one of the most important features to us. We have it up all day, and rely on it heavily. Wellness Living has, by far, the most interactive and convenient schedule we have ever used. We can do ANYTHING from the schedule, like create new lessons or classes, cancel lessons or classes, move lessons to another teacher (SO awesome for substitute situations), email, text, or cancel any student on the schedule, and a lot more. Other software programs we have used in the past force us to go to a different screen to do many of those things.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Jessica!

Thanks for your review and kind words. We know that the success of music schools like yours hinges on your ability to effectively organize, which is why we¿ve developed such a powerful scheduling tool. We couldn¿t be happier to hear that you and your staff have had such a great time using WellnessLiving and we¿re proud to be a part of your everyday!

Chi
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 1 Jahr genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 9.0 /10

I can confidently say that you won't be disappointed.

Bewertet am 19.4.2021

My team and I have been using Wellness Living for over a year now. The first 7 months were a total disaster because the person who helped us set everything up wasn't very knowledgeable and ended up causing several errors that lasted months after we started working with this software.
We were ready to give up on this company until we talked to a great customer service representative. This person was ALWAYS attentive and happy to help us with whatever we needed.
We explained the entire situation and since then, they have been a great help at resolving any issues we encountered. Our daily experiences with the software have improved tremendously and 90% of the issues we had are now gone. As for the remaining 10%, the Wellness Living team is working non-stop to find a solution for us.

We are very happy and thankful for the 180° change we've experienced with them, and the excellent customer service [SENSITIVE CONTENT HIDDEN] has given us. If you are fed up with an antiquated and cumbersome POS management software, give Wellness Living a try and I can confidently say that you won't be disappointed. This company is willing to put the time in to improve their software and listen to the needs of their customers to build a better platform for businesses to flourish.

Vorteile

The ability to see the schedule on staff view.

Nachteile

The app could be improved but they are working on it!

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Chi,

Thanks so much for leaving your review. We're sorry to hear of the initial difficulties with your transition and we definitely fell short of our goals for your migration, but it's great that the right customer support rep. was able to really turn things around for you. Changing softwares is a huge undertaking for a business which is why we put such a strong emphasis on diligent support every step of the way. If you're not happy, we're not happy and you can always count on our team members to do their very best to help with your inquiries and ensure that your business' needs are met. We are so happy to hear that you're now enjoying the benefits of our next-gen business management software to save time and make your life easier! Even still, we're constantly working on adding new features and improvements for you to use, so please don't hesitate to send us more feedback on what you feel can be done better! Thanks again for the kind words.

Brian S. (Customer Advocate)

Jackie
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 11–50 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

So happy we left MindBody, basic things were so cumbersome and they keep raising their fees!

Bewertet am 26.10.2017

I spend way less time setting up new things, or sorting out issues than I ever did with MindBody. This program is ten times more intuitive. And we save TONS of money which is so important for a new business!
During the migration process, we've had a lot of questions, requests, and ideas but they never backed away from the challenge. It's been a pleasure working with one of the customer rep and the WHOLE SUPPORT TEAM, who actually pick up the phone when I call. It's amazing how quick our request features can come to life, and we love that WellnessLiving is always growing and changing, and all for us to benefit! The PLUS side is there are NO extra costs when they increase functionality and add features as we're given a monthly fee that is ours forever! Which equals NO surprises! This is the BEST for us as a new business and only helps us thrive and survive in this industry.

We always recommend WellnessLiving to any fitness or salon type business, especially people from small business. We even helped our neighbor `Salt Therapy switch over, who were also struggling with the frustrations of MindBody. All in all, switching over did include hard work and effort, but TOTALLY WORTH IT! We are SO much happier to be with the WellnessLiving team, and we can't wait to see how they grow and expand.

Vorteile

Hi-Ignition opened its doors in April 2016, with MindBody as the operating system. The owner brought me on board in September 2016, and quickly I realized the frustration and incapability's of MindBody. I also noticed a lot of work around the owner and her team used, just so they could get the system up and going to service clients, although it wasn't working ideally or consistently. I spent 3 months working with MindBody, constantly frustrated, random functions that used to work just stopped, and it was impossible to get someone on the phone for support and could take up to 2 days to get a call back from them. At the time, we were also drowning in operating fees as MindBody's business model is to integrate with other companies to offer more features, but it always comes at an extra cost to use that new feature and company. Operating monthly fees were also increasing, and I was told any updates and new features that raised the monthly cost for operators would be passed along to us with no option not to pay the increase.

Luckily, in October, we received an email from WellnessLiving in October 2016 to check out their system. The owner encouraged me to give them a call, which I did, and everything they had to say sounded fabulous! The account manager was very honest and upfront with us, which was a breath of fresh air from the MB. After that call, I did my research calling other companies using WellnessLiving and all the feedback was positive! So we signed on.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Jackie!

Thanks so much for your review and for recommending WellnessLiving to others. We¿re sorry to hear about the experiences you had with your previous providers, but we are so glad that you opened that email one year ago! Our goal is to help providers of wellness services like you feel as good about your business as your customers do, which is why we focus on delivering the most functional software and best customer service possible at every point of interaction. We know that honesty, integrity, and quality are important to you, so we do our very best to make every experience with WellnessLiving as smooth, easy, and fun as possible!

Here¿s to another great year together!

Andres
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

I tried Schedulicity, Mindbody and now have been using Wellnessliving for 2 years

Bewertet am 4.11.2017

Free marketin
lots of tools for owner

Vorteile

While working with MindBody, I started to look for a new provider for many reasons:

Credit Card processing was too expensive (main reason)

Mindbody only allowed MindBody Hardware (WAY TOO Expensive)

-add are mostly with third parties and at an additional cost (Online booking widget is HORRIBLE)
Text message reminders were too expensive (Wellnessliving Text messages included in price)
The schedule's platform was solely based on payments (appointments will change color based on the payment status)
When I switched, the things that I liked from the very beginning were 1) How beautiful the design of the platform was 2) How easy it was to use 3) Clients can now login with Facebook (so they don't NEED to create a new username and password) 5)How easy it integrated into my website etc., etc. basically great from day one.
Once all my client data was transferred and I mean even all my future appointments, EVERYTHING, I was able to really put Wellnessliving to work for my business. With the Text messaging Marketing feature I have been able to turn around multiple slow weekends (3-4 appointments booked) to fully booked weekends (12+ appointments booked). I simply send a text offer to the clients that have not been to the office for a few months, and they call back to take advantage of the offer. It's such a beautiful and lifesaving process!

Lastly, If you need help at any point or have a suggestion, they will be there for you listening. That is very Important for me

Nachteile

What I like least about the software is that at times it could feel expensive but then I remember ALL the features that it has...

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Andres!

Thank you so much for leaving your review and for deciding to choose WellnessLiving. We are always working hard to offer the very best features and options to meet your business' unique needs, while alleviating as much stress as possible, so we are ecstatic to hear that you have had such success with our system. Your success is our success, which is why we put such a focus on your ability to market, bill, connect, and schedule with ease. Keep in touch; we love hearing from you!

Meg
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 10.0 /10

Switching to WellnessLiving was great for the "WellBeing" of our Business!

Bewertet am 14.10.2021

WellnessLiving offered everything our business needed at a fraction of the cost. We used Mindbody for many years before making the switch last October. We should have done it sooner! WellnessLiving has been an absolute dream in comparison. One of the best features is their Tech Support team. Every time I call with a question or an issue I need addressed, I'm given top notch attention and if they don't have an immediate answer they get back to me when they do. And in a timely manner I might add! They even call you back if you have to leave a message! To me, that is unheard of and makes their customer service the best I've had the pleasure to deal with. Every customer service representative I've dealt with has been extremely helpful and professional and has made calling tech support a pleasure rather than an inconvenience.

Vorteile

When we decided to make the switch from Mindbody to WellnessLiving we were nervous as it seemed such a daunting task. It proved to be the absolute opposite experience. The weeks of onboarding meetings with [SENSITIVE CONTENT] from the WellnessLiving team were so productive. He was patient and very clear about all aspects and features they had to offer as well as how to integrate their products into our business with the least disruption to our clients.

Nachteile

We have taken advantage of the Fitvid feature as we have gone completely virtual since the start of the Pandemic. We love this feature as it allows our clients to select classes from our our video library, if they are unable to take the virtual class. Unfortunately, the videos are very small on the screen and that has disappointed some of our clients.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Meg,
Thank you for taking out time to leave us such a fantastic review. We train our agents to be patient and to pay a lot of attention to detail because we want to be absolutely sure that your migration goes smoothly and also to make you feel right at home as you learn to use our platform.
We're always adding new features into the software but as soon as the pandemic hit we went full throttle to introduce virtual services, on-demand video and a ton of other great stuff to help businesses adapt during these difficult times.
WellnessLiving was actually started as a solution for small studios looking to get away from Mindbody's high prices, and we are glad you like our affordable pricing without cutting back on the key features you're using everyday.
Our agents love what they do and we truly enjoy helping businesses succeed on WellnessLiving. After all, your success is our success! Thanks again for the amazing review!

Jayden A. (Customer Advocate)

Jaime
Gesamtbewertung
  • Branche: Gesundheit, Wellness & Fitness
  • Unternehmensgröße: 2–10 Mitarbeiter
  • Täglich für 6-12 Monate genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung
  • Weiterempfehlungsquote 8.0 /10

Learning curve, but great for small - midsize fitness studios and & professionals

Bewertet am 18.1.2023

Overall our clients like the system and it covers what we had to have. The product team is pretty responsive at reaching out to understand upgrade/enhancement requests and it has grown a lot in the 1 year that I've been using it. If you just need payments & reservation this may not be the system for you - but if you need more, like the virtual integration, multiple membership types and packages, and some marketing/communication (this is new) then this could be a great fit! This allowed me to replace Zen Planner, Keap/Infusionsoft and Zoom.

Vorteile

When we were looking for a member management system the important features to us were: *Membership contracts/setup & billing in one system*Ease of using the app or site to register for classes (and adjust as needed) *Virtual - we have in person and virtual clients (and some hybrid) so it was important that the system was able to integrate all of this in one place The system does a great job with these aspects and more and we're very grateful for that!

Nachteile

Struggles we had*Data migration - we were using a competitor prior and were told data migration for class attendance history would be easily completed ... it was not. It was finally straightened out, but involved a lot of manual work on my part to get all 125 members information correct.*Customer support - it can take days to get a response to customer support inquiries, they quite often refer you to the support database (that is hit or miss) to search whether someone else has reported the same issue as you and can take quite a while to resolve issues. I worked in IT for 15 years, so I understand there is always prioritization of issues/ upgrades etc. I just think the process in general could be better. *Reliability - the coaching app especially can be unreliable and often just "spins" and needs to be shut down, re-opened etc.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hi Jaime,

We appreciate the positive feedback! WellnessLiving is the definitive all-in-one solution for your fitness studio, large or small, and we integrate just about every tool you need for running your business. Memberships, contracts, booking, mobile app - it's all in one place and easy to use. Depending on the state of the original data, manual work may be needed during onboarding but your dedicated data migration specialist is with you is with you every step of the way as you complete that process. We've optimized our process to emphasize the cleanliness of the data migration so that key information such as billing and memberships is imported with full accuracy and you don't have the headaches of a messy clean-up afterward. Please know that our support team is available via phone or email, so you can always call in if you're looking to get an answer for your question right away. We also provide links to our Community Forum so that you can keep track of status updates and other important information in cases where we determine development work is needed. We're always working on some amazing updates as we continue to grow and add valuable new features into the software and we want to make sure you're kept in the know on everything that's coming! Thank you for choosing WellnessLiving.

Naz H. (Customer Advocate)

Heather
Gesamtbewertung
  • Täglich für Mehr als 2 Jahre genutzt
  • Quelle der Bewertung

Gesamtbewertung

  • Preis-Leistungs-Verhältnis
  • Bedienkomfort
  • Kundenbetreuung

Excellent Customer Service that is Always Available to Assist us

Bewertet am 16.7.2018

Vorteile

The software is easy to use and pretty user friendly for staff and clients. Since the staff app came out a few months ago our staff is much happier with the ease of checking and maintaining their schedules. There have been a few hiccups (see below), but each time I am able to reach Ry with Customer Service who goes above and beyond to resolve the issue. If he is unable to come up with a resolution, due to a software/engineering issue rather than his ability, he escalates it to the engineering team to resolve the issue or provide more explanation. I appreciate the fact that he also keeps me updated on a regular basis as to the ETA and progress on the resolution.

Nachteile

Although the software is easy to use, I wish the reports had more filter options especially in regards to financial detail reports and memberships. We have had some hiccups with our clients that have ongoing appointments. Some of the clients that have had the same ongoing appointment for a couple of years have had their ongoing appointment renewal skipped on a random week. It usually happens with several clients at the same time and we have clients that arrive for an appointment that is not on the books and that another client was booked into. (some ongoing clients cancel every so often so at first glance we assume that is the reason they are not on the schedule). When this first happened three months ago I was given a general email response and verbal response by two different customer service agents that we have to manually make those appointments; and it is nearly impossible to anticipate one ongoing appointment missing with almost 170 ongoing appointments each week. I spent many hours double checking our schedule weeks in advance to try and prevent another issue.
The second time the ongoing appointment error happened I dealt directly with Ry who took a look at it and could see there was an issue. He tried to come up with a resolution, but ultimately this was a software glitch and he submitted it to engineering.

Despite some issues here and there, the customer support team has been helpful in trying to fix issues and submit feature requests for engineering to develop.

Antwort von WellnessLiving Systems Übersetzen auf: Deutsch

Hey Heather! Thanks so much for leaving your review and helping to make WellnessLiving even better. We would never have been able to build our software without comments and suggestions from customers like you, so keep them coming and we will keep doing everything in our power to provide you with the best solution for your business. Be sure to let us know all your thoughts on the Elevate Staff App, too!