WellnessLiving Erfahrungen

Sehr umfangreiches Angebot und dadurch in den Tarifen jederzeit skalierbar

Der relativ hohe Preis ist nicht für jede neue Praxis erschwinglich

I've been with Wellness Living for about 2 ½ years now. I've used multiple softwares at my gym in the past including EZ Facility, Zen Planner, and Mindbody. I've definitely had experience with other options. I must tell you, I have no intention of ever going back. Wellness Living has outperformed every other service I've ever used on every level.
Every other service expected me to change my business to accommodate their software! That seemed crazy to me. Wellness Living adapted their software to my business's needs. That was huge for my business. On top of that, the app is fantastic, it works seamlessly and my clients love the ease of use for booking an appointment and purchasing additional services and products. Their support is second to none if I have a question or an issue it's never difficult to find someone and get it resolved quickly. The reporting is completely customizable which I love. The rewards program is easy to implement and has been fantastic for incentivizing the behaviors that grow our gym. The SEO boost I received from starting with Wellness Living has been great and made my job MUCH easier. Along the digital lines, I also have to say that their data migration was the easiest I've ever experienced. They handled everything. If you've ever experienced the typical nightmare of data migration you know how huge a benefit that is.

Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.

I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.

Retention reporting feature is well thought out.If your business model aligns with the system, I am sure it would be great, if it doesn't, expect headaches.

Overall culture of dishonesty. Sales team told me the software had features it didn't have. I tried to work with the software and find a way around this. I couldn't. I then tried to leave the software, this was virtually impossible, the first customer retention team member I spoke to promised they would create a feature to fix the issue I had within the month & that they would get back to me, they did not get back to me and I had to follow up. This happened several times until finally I ended up being allocated to someone else. This person organised a 50% refund for me, which I am grateful for. They advised that all I had to do was re enter my card details into WL and then they would organise the refund. I did this in good faith. I was then advised that if I did not agree to continue with wellness living, I would not be given the 50% refund which had already been agreed upon! I was extremely angry about this. To receive the 50% refund, I have had to agree to stay with the software with no date to which the issue I raised would be fixed.
The software is slow and clunky (2021 Macbook Pro). It regularly has glitches. It takes our customers to our competitors booking form instead of ours, if they have previously logged in with them and not cleared their cache/cookies in between. Our customers find the booking workflow/process extremely confusing which has cost us sales & time. Creating emails is a clunky process.

As the owner of 3 Yoga Studios and used 4 different software packages to manage my businesses. Once I got use to the ways to use Wellness Living, I noticed all of the ways the designers have made moving between forms, client information, classes, and much more; I have to rate it the best that I've used.

The biggest value is the Tech Support. They are all friendly, patient, and well versed on the software. I have raised a couple of interesting questions and if they felt they did not have the correct answer, they asked for input from their team. I've called at a busy time, left a incomplete message, only to receive a call to insure that I was helped.

Lastly, each time an Update comes out, it DOES improve my ability to manage my businesses.

The only option that I have asked for was a tool / solution to manage Substitutes for Classes. I have only found one supplier do it well.

Wellness Living provides a easy system to send in requests for improvements. I have raised this with them. I sense that they will have a solution out soon.

This software has unlimited options and the ability to meet the needs of fitness studios. We use the class scheduling feature primarily. It is straightforward and easy to implement and maintain. If we need to change or cancel a class, the system walks you through a simple interface to cancel and sends notifications out to clients right away. Additionally, it can act as a CRM tool, allowing you to create and implement marketing campaigns, follow leads up, create visit and purchase campaigns, etc. The system makes marketing super simple and easy to implement.

The most challenging to work with is the learning curve. Because the system is so robust and has so many features, you need every minute of the three one-hour onboarding calls to set the system up. If you need to change anything in your scheduling, calendar, purchase options, etc. it can feel overwhelming as they all connect together. if you miss a piece in one area, your change does appear, or worse doesn't work the way you expect. The upside is their support team is awesome and responds quickly to requests.

We switched from Mindbody to Wellness Living in 2018 and for a few years I was VERY happy with them. They offer all the functionality of our old software including great features like a White Label App exclusive to our business, class & appointment booking, automatic waitlist promotion, and a built in automated marketing suite. The interface was more user friendly compared with Mindbody and it was relatively easy for our staff to pick up.

The program has become unbearably glitchy and the customer support has plummeted. We noticed that every time there was an "update," another previously stable feature would break. Now we find functionality breaking on a regular basis, even when there hasn't been an update. Tech support never has any idea what's going on and it typically takes several email exchanges to explain the problem to them. (They don't answer the phone.)The sales reporting is incomprehensible and I've wasted countless hours trying to answer basic questions such as "how much revenue did we collect today?" The marketing suite is ok but limited.The glitches have been increasingly frequent to the point where my front desk team spends the majority of their time on the phones helping our clients to trouble shoot and book their classes. This is a huge waste of our resources and becoming very expensive. My staff is growing very annoyed and would like to be able to focus on other things.

I love the ease of scheduling classes and running my business.

The app is the least useful part... It is not nearly as useful as the online component.

I love that Wellness Living helps keep my business running smoothly. Not only is helpful to schedule classes but also helps me keep my business reports in one place.

There are some features such as payroll and email blast that could be a bit easier to use.

The assistance with transferring data from my previous software and marketing features support. The software is very intuitive. I actually look forward to investigating new features instead of dreading it because it seems doable.

I kind of dreaded having to deal with extracting the data from 13 years from my old booking software but got good help.

Very affordable and reasonably easy to use. Offers easy client communication. Automated marketing is great.

The updates and changes are wildly unpredictable and not stable possibly changing things that work to not working.

The ability to create/edit/delete multiple classes of the same type at a time.
The Zoom Integration feature.
Ability to create memberships on autopay
THE APP. I love the App.

No calendar view available for client side of software.
Creating "client types" which directly relate to different membership benefits is confusing.
There is a constant question of "did the software do something weird again, or is it the client?"
Some clients find the log in process confusing.

Our cost is about half of what it was with Mindbody for 3 locations. The learning curve for our staff was fairly flat as WellnessLiving is user-friendly and mostly intuitive. An integrated rewards program means our clients can easily track points and redeem and use rewards themselves. Integrated email and messaging makes it very easy to communicate with clients from just about any screen in the software. We never need to export client contact information in order to send communications. Setting up classes and events is quick and easy. Visual indicators make it clear how different options function. Substituting teachers and changing existing classes is simple because the software leads you through the process step-by-step. Large icons and easy-to-read text make it great for touchscreens. The WellnessLiving Directory doesn't show competitor businesses to our clients. The Achieve mobile app is straightforward and easy to use. We feel like WL will help us increase our revenues through their integrated marketing features.

We ran WellnessLiving and Mindbody side-by-side for a month. On average, WellnessLiving would take anywhere from 7 to 30 seconds to check in a client to a class where Mindbody would take anywhere from 1 to 5 seconds. That slowness has been a big disappointment and frustration for us. Computer system requirements and internet speed requirements can make existing assets inadequate to the task and we've had to replace equipment in order for WL to work at some of our locations. If a client has a reservation, the Attendance List won't allow you to scan barcodes to check them in to class, it must be done manually. Some seemingly basic functions don't work. For example, the Next Class and Previous Class buttons will often take us to random times on different dates and even to different locations. Integrations are limited. Only Reserve with Google and ClassPass are integrated into the system which has meant more administrative work for us. The Achieve mobile app is slower than our previous app. The Rollover function still doesn't work (see a review from May, 2019 "Wanted WellnessLiving to Work for Me" about this issue).

We changed from Zenplanner to Wellness Living and we are very happy that we did. Wellness Living had the Virtual and On Demand features that we were looking for. Our on boarding process was seamless and anyone that I have spoken to was extremely helpful. Wellness Living is constantly updating and adding new features. They also provide video tutorials to review their monthly updates.

The Email Marketing section could have more options for organizing templates and automations.

The initial data migration went seamlessly. The software is easy to use and easy for our members to understand. They love the ease of the app and are more inclined to use it, because of how easy it is. The reporting is exactly what we needed and there are so many different reports that we utilize. Finally, when we have had a question on issue, the support team has been fantastic at responding quickly and providing a resolution. Our club is so happy to have made the switch.

The only thing we didn't like was with one of the sales reports. We prefer to see the money that we actually receive, not everything that was billed. Once we realized we had to go under the advanced settings, to change the report from accrual to cash sales, we were able to see what we wanted.

I like the scheduling aspect of the software. It works well both for appointments and class management.

Some functions take many clicks and steps to complete which take time. It would be nice if they could allow you to submit with default values that are pre-populated which is currently not possible,

Wellness Living is so very intuitive and easy to use. And its functionality is seemingly limitless. I am not very tech savvy, and this undertaking made me very nervous. But....their tech support is the absolute best. I call them more than I'd like to admit, but they always walk me through the solution quickly and professionally. And if they can explain tech stuff to me, then they can explain it to anyone. I love it so much more than MindBody.

I just hate software in general. I'm not tech savvy, so this whole undertaking made me really nervous. But WL made it really easy, and every time I call, they walk me through my issue very quickly. Which is important to me because software programs make me cry! lol.

Ease of use
Customer support
Price
Customer experience

There are no cons. So far everything has been great!

We have three locations, over 90 teachers and staff, and over 1,500 students. Choosing my management software has been extremely important to me , and I'm certain I have thoroughly researched every option . We started with Jackrabbit Since the switch , and it was...okay! It met our needs to some degree, but not all. Once we switched to Wellness Living in September of 2016, so much changed for the better. Our systems are now built on processes that take half the time because of all the automated features in Wellness Living WellnessLiving . My team has so much extra time on their hands now! It takes care of things that we always had to do on our own like notifying instructors of additions, deletions, and changes to their schedule, sending confirmation and reminder emails and texts to students, and booking new students or current students into additional programs.

The schedule has always been one of the most important features to us. We have it up all day, and rely on it heavily. Wellness Living has, by far, the most interactive and convenient schedule we have ever used. We can do ANYTHING from the schedule, like create new lessons or classes, cancel lessons or classes, move lessons to another teacher (SO awesome for substitute situations), email, text, or cancel any student on the schedule, and a lot more. Other software programs we have used in the past force us to go to a different screen to do many of those things.

The ability to see the schedule on staff view.

The app could be improved but they are working on it!

Hi-Ignition opened its doors in April 2016, with MindBody as the operating system. The owner brought me on board in September 2016, and quickly I realized the frustration and incapability's of MindBody. I also noticed a lot of work around the owner and her team used, just so they could get the system up and going to service clients, although it wasn't working ideally or consistently. I spent 3 months working with MindBody, constantly frustrated, random functions that used to work just stopped, and it was impossible to get someone on the phone for support and could take up to 2 days to get a call back from them. At the time, we were also drowning in operating fees as MindBody's business model is to integrate with other companies to offer more features, but it always comes at an extra cost to use that new feature and company. Operating monthly fees were also increasing, and I was told any updates and new features that raised the monthly cost for operators would be passed along to us with no option not to pay the increase.

Luckily, in October, we received an email from WellnessLiving in October 2016 to check out their system. The owner encouraged me to give them a call, which I did, and everything they had to say sounded fabulous! The account manager was very honest and upfront with us, which was a breath of fresh air from the MB. After that call, I did my research calling other companies using WellnessLiving and all the feedback was positive! So we signed on.

While working with MindBody, I started to look for a new provider for many reasons:

Credit Card processing was too expensive (main reason)

Mindbody only allowed MindBody Hardware (WAY TOO Expensive)

-add are mostly with third parties and at an additional cost (Online booking widget is HORRIBLE)
Text message reminders were too expensive (Wellnessliving Text messages included in price)
The schedule's platform was solely based on payments (appointments will change color based on the payment status)
When I switched, the things that I liked from the very beginning were 1) How beautiful the design of the platform was 2) How easy it was to use 3) Clients can now login with Facebook (so they don't NEED to create a new username and password) 5)How easy it integrated into my website etc., etc. basically great from day one.
Once all my client data was transferred and I mean even all my future appointments, EVERYTHING, I was able to really put Wellnessliving to work for my business. With the Text messaging Marketing feature I have been able to turn around multiple slow weekends (3-4 appointments booked) to fully booked weekends (12+ appointments booked). I simply send a text offer to the clients that have not been to the office for a few months, and they call back to take advantage of the offer. It's such a beautiful and lifesaving process!

Lastly, If you need help at any point or have a suggestion, they will be there for you listening. That is very Important for me

What I like least about the software is that at times it could feel expensive but then I remember ALL the features that it has...

When we decided to make the switch from Mindbody to WellnessLiving we were nervous as it seemed such a daunting task. It proved to be the absolute opposite experience. The weeks of onboarding meetings with [SENSITIVE CONTENT] from the WellnessLiving team were so productive. He was patient and very clear about all aspects and features they had to offer as well as how to integrate their products into our business with the least disruption to our clients.

We have taken advantage of the Fitvid feature as we have gone completely virtual since the start of the Pandemic. We love this feature as it allows our clients to select classes from our our video library, if they are unable to take the virtual class. Unfortunately, the videos are very small on the screen and that has disappointed some of our clients.

When we were looking for a member management system the important features to us were: *Membership contracts/setup & billing in one system*Ease of using the app or site to register for classes (and adjust as needed) *Virtual - we have in person and virtual clients (and some hybrid) so it was important that the system was able to integrate all of this in one place The system does a great job with these aspects and more and we're very grateful for that!

Struggles we had*Data migration - we were using a competitor prior and were told data migration for class attendance history would be easily completed ... it was not. It was finally straightened out, but involved a lot of manual work on my part to get all 125 members information correct.*Customer support - it can take days to get a response to customer support inquiries, they quite often refer you to the support database (that is hit or miss) to search whether someone else has reported the same issue as you and can take quite a while to resolve issues. I worked in IT for 15 years, so I understand there is always prioritization of issues/ upgrades etc. I just think the process in general could be better. *Reliability - the coaching app especially can be unreliable and often just "spins" and needs to be shut down, re-opened etc.

The software is easy to use and pretty user friendly for staff and clients. Since the staff app came out a few months ago our staff is much happier with the ease of checking and maintaining their schedules. There have been a few hiccups (see below), but each time I am able to reach Ry with Customer Service who goes above and beyond to resolve the issue. If he is unable to come up with a resolution, due to a software/engineering issue rather than his ability, he escalates it to the engineering team to resolve the issue or provide more explanation. I appreciate the fact that he also keeps me updated on a regular basis as to the ETA and progress on the resolution.

Although the software is easy to use, I wish the reports had more filter options especially in regards to financial detail reports and memberships. We have had some hiccups with our clients that have ongoing appointments. Some of the clients that have had the same ongoing appointment for a couple of years have had their ongoing appointment renewal skipped on a random week. It usually happens with several clients at the same time and we have clients that arrive for an appointment that is not on the books and that another client was booked into. (some ongoing clients cancel every so often so at first glance we assume that is the reason they are not on the schedule). When this first happened three months ago I was given a general email response and verbal response by two different customer service agents that we have to manually make those appointments; and it is nearly impossible to anticipate one ongoing appointment missing with almost 170 ongoing appointments each week. I spent many hours double checking our schedule weeks in advance to try and prevent another issue.
The second time the ongoing appointment error happened I dealt directly with Ry who took a look at it and could see there was an issue. He tried to come up with a resolution, but ultimately this was a software glitch and he submitted it to engineering.

Despite some issues here and there, the customer support team has been helpful in trying to fix issues and submit feature requests for engineering to develop.