Avantio Erfahrungen

Über Jahre hinweg haben wir gute Erfahrungen gemacht und sind sehr froh mit Avantio zu arbeiten.

Es gibt eine gute Gesamteindruck, obwohl bestimmte Sachen wie oben erwähnt bestimmt mal besser weiterentwickelt werden müssen, da wir uns sonst um ein anderes System umschauen müssen (wir bieten mehr als 50 Fewo an).

Gute Software die immer wieder tolle Neu Integrationen zu bieten hat. Auch der Support ist sehr zuvorkommend und nett.

Super mächtiges System aber mit Fehler behaftet, Kundensupport mittelmäßig bis schlecht. Kompetenz der Mitarbeiter sehr durchwachsen. Man darf nur noch Tickets erstellen. Kundenbetreuer wurde monatelang nicht ersetzt, dann monatelang ein Interimsbetreuer, der sich viel Mühe gibt, aber nicht die Qualität hatte, wie der erste Kundenbetreuer. Channel management teilweise sehr gut, aber teilweise auch unterirdisch (Standardantwort: Da müssen Sie sich an das Portal wenden).

Fazit: Um Nerven zu sparen und auch am Ende auch Geld, überlegen wir ernsthaft uns nach einer Alternative umzusehen.

This is allowing to us to grow our business. The learning curve might be slower than many other softwares, but it packs plenty of features to fully customize your business needs.

Good

Great Partnership

I am onboarding and everything has been night and day compared to my last PMS. The thing makes the most difference is the level of support you have with Avantio, the team truly cares and is there to help things go smoothly and successfully.

Great. Don't hesitate with your decision making anymore. AVANTIO will exceed your expectations....

I have to say that having made the decision to switch software, and after looking at endless comparison sites and endless reviews, weighing up all the pros and cons, (as i am sure you are doing right now), i decided that as we are a company based in Spain, then a PMS from a company in Spain made sense and we went for Avantio. Truth be told, that has undoubtedly been one of my better decisions in recent times.

There will be plenty of work to do once you make the switch, and a heck of lot of learning that only really begins once you turn it on, but in the long run, which is how i was looking at it, it seems to have been a very good decision. We have been using this software exclusively since September 2021, and i am still learning new things each and every week. There are still also a vast number of functions that i have yet to use/learn that i will be using for the first time in the coming months.

Finally, a special mention must go to the team at Avantio, who really are there to make sure you know how to get the best out of the system and help you when you are unsure about something. From speaking with [SENSITIVE CONTENT] who helped us decide on the right package suitable to our business and answering any questions we had, to the many sessions of Onboarding training with [SENSITIVE CONTENT], website design and implementation with [SENSITIVE CONTENT], and finally the online support from [SENSITIVE CONTENT]. The team as a whole and after support really is first class and should rightly be commended.

Avantio rental software helped us to automate the reservation system, and keep all our correspondence, and prices in one place.

I used my previous booking platform for almost 10 years and encountered numerous issues as the system was constantly revised and the results were very much hit and miss. The most frustrating experiences were encountered when raising a support ticket and receiving an answer pointing to an obvious solution which I had already tried to no satisfactory conclusion. Eventually the system came to a halt when I realised it was creating more issues than solving them such as taking about an hour to check an owner statement prior to making payment. I was reluctant to change as the time frame involved would have meant loss of time and revenue but the final straw came when I was asked to pay to the software provider an additonal 1% in fees for all bookings generated via the OTA's which I thought was unacceptible.
I investigated several platforms and shortlisted several and then had a one to one presentation. I was attracted to Avantio as the presentation was great and I received deffinitive answers to my querries. Now here is a word to the wise, if you are considering Avantio (and I suggest that you do) then go for the full package to include the website as you can control the contents via the Avantio console very easily and to maximum effect. The help ticket system is excellent and you receive a reply and if necessary an update very quickly, as is the training which is one to one and the presenters are willing to listen.

On structuring our business plan, which targeted to a very fast growth, getting a management system made specificaly for agencies that managed 3rd party properties was essential for us.

The possibility of some taylor-made Avantio even more suitable, as well as its great technical solution to the integration of several sales channels, including all of the big4.

Another critical issue that we detected in our research and confirmed in the years using Avantio is the clear Road Map that they have, constantly improving the product, both technically and with new features, always being available to listen to the customers needs.

It is a very easy to use software, for whom ever in our company, both at the office or on-the-go. Any doubts can quite easily be clarified by the support team, either by email or by chat.

It is a good investment.

We manage over 200 touristic apartments, Avantio is the brain, the main system we rely on to booking, clean them, manage them, and have our own database wherever we go and whatever we want. The real-time sync with all the websites we work with is one of the most useful features.