Kangaroo Erfahrungen

The customer support is fantastic. He regularly checks in to ensure everything is going smoothly. Whenever I discover a new feature, he patiently guides me through the entire process. He is very involved and makes learning the app effortless!

The Kangaroo team is absolutely amazing, and we are thrilled with everything at the moment.

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

The ease of customer's depositing funds to their account.

The length of time it takes to process a sale.

The platform is very user friendly and it gives the business owner the flexibility to create targeted campaigns to the business needs

To push the clients to use our application amid the high competition that toters offer ( a lot of stores in one single application)

Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.

I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.

Simplicity and smooth service delivered .

All was good, nothing to complain, some emails were not received but ended being in spam.

The product is great but working with [sensitive content hidden] has made the whole process really simple

I'd like to see a bit more self service training documents or video tutorials

How Professional and supportive they are

All is good so far. Everything was well explained

Ease and professionalism of support received from [sensitive content hidden].

Always available and helpful.

None as yet. Haven't had any negative experiences

Quick Support
Native Support for Arabic Language
Features Availability
User friendliness

nothing to dislike. Pretty good experience so far

The customer support is second to none. Really on top of it.

I would like to see more a more dynamic integration with m POS and website. I want to have a real “live” customer base where both kangaroo and POS work two ways

The customer facing app is something that is great for making immediate contact with key clients. The U.I. is also perfect as it easy and digestible for both the client and ourselves.

It was a bit challenging to first grasp all the different features and what their specific function and value add would be. After chatting with [sensitive content hidden] it became much clearer just how powerful the Kangaroo system could be.

Easy to use, has lots of cool features that are very beneficial for our business

Not much. To be honest their support team is highly efficient and answer all our needs straight away

User friendly interface cost effective and the customer support of the top three pros about Kangaroo

The only con I would have to say is that it has limited customization for small businesses.

Ease of use, Customer point tracking, Customer Service from Staff

I wish there was more we could do for our tiered customers in the future besides a point multiplier

Easy way to add points to customer accounts

Cost is a bit high especially for a new company.

Friendly staff
supportive
Patient
Flexible

The team is so friendly and supportive. Working with [sensitive content hidden] is amazing. Meticulous and very patient

Its easily learnable platform and the customer assistance

A little difficult at first but then its easy to understand

[sensitive content hidden] was amazing and helped expedite the launch of our white-label app in half the time it was supposed to take.

Setup is a little cumbersome and relies on the customer service rep to walk you through everything.