Kangaroo Erfahrungen

I run a small scale business but we have fantastic profits and a lot of repeat customers, and Kangaroo was able to help me develop my own rewards program for my loyal & dedicated customers/clients. Kangaroo was very easy to learn and to navigate, which reduced the time it took to be able to achieve the rewards system that I wanted to great. When you're running a business with a close-knit team but have high production demands, time is very important, and I praise Kangaroo for helping me develop my rewards system without forcing me into spending too much time trying to learn how to navigate the software.

I don't have any cons; I still use Kangaroo on my site!

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

Engaging costumers and ease of use from the customers pov

Some features are not editable like the pop up size

Customer support, amazing! Regular check-ins from [sensitive content hidden] making sure everything is going well, and then every time I find a new feature he takes his time and runs through the complete process, very hands on and makes learning the app a breeze!

Sales could have explained things a little better in regards to some of the higher tiered options, not a deal breaker as they gave me a 30 day free trial through Lightspeed.

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

Fantastic customer service from [sensitive content hidden] from initially setting up our rewards scheme through to answering any questions and dealing with any issues we had very quickly. It's easy for us to manage and also simple for our customers to use.

The cross over between the new dashboard and the old portal can be frustrating to use at times. Some functions and information can only be performed/displayed on one, but not the other. Often find it freezing having to log back in. However I'm sure this will be ironed out.

Great referral app and an even better support team

Nothing bad to say about the app as it offers great UX/UI experience and ideal for small to medium sized businesses

The customer service is very professional & flexible.

I didn’t experience anything negative.

The customer support team consistently delivers great service

The website is missing the information icon, which typically provides additional explanations, instructions, or details when hovered over or clicked on

I appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,

The integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.

Having a rep, [sensitive content hidden], be available whenever we need him has been a huge help. He quickly responds to emails and is able to schedule video meetings to help us navigate our account.

The way it discounts transactions on Lightspeed. It applies discounts as a payment which makes it difficult for us to provide in store promotions and limit the discounts being applied to one transaction.

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Easy to setup
UX is straightforward
affordable

Design of the UX
How it needs to be administered using the tablet and not on the PC
Backend isn't as straightforward as I would like - newsletters aren't user friendly

Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.

It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.

I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!

There are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.

Easy to use, easy to train employees to navigate and log customer points.

It's a two step process with input into our POS. It would be nice if it could be integrated.

The ease of customer's depositing funds to their account.

The length of time it takes to process a sale.

I like Kangaroo for the ease of use. Scheduling out messaging makes life easier. Customer engagement is high with this program. The customer support team is very helpful and easy to contact with quick response times and resolutions.

Areas of improvement would be having to pay for extra texts if you go over your monthly allowance. I would prefer to just send texts out and then be billed for them instead of trying to figure out how many more I need to purchase in order to cover my monthly messaging.

Versatility, simplicity, customer service. Everything we need from a loyalty program

We are not able to merge accounts ourselves

Easy to use, has lots of cool features that are very beneficial for our business

Not much. To be honest their support team is highly efficient and answer all our needs straight away

the support team is great and directly help you to understand your needs.

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out

None- no cons so far, everything has been lovely

I am in and it's been a great experience so far.

complaints to the company was the layout on the administrator's website.