Sirvoy Erfahrungen

Easy to use
Automated messages
Editable reservation forms
Links to OTA's

No payment options for Indonesia.
They do provide paypal as a payment option, but i would need to change my currency to USD. This doesn't make sense as we are an Indonesian company.

How is it that Sirvoy doesn't have a payment option for one of the most populated countries in the world?!

I'm new and learning but it is quick to get support and I like that they have lots of articles to help guide me through the task I'm trying to complete.

It isn't as pretty to look at or find answers to things without contacting support but it's great for the price and the high level of service I get when I ask.

It is easy to learn, great customer support and workable.

I worked as a revenue consultant and found it difficult to do basic data analysis with Sirvoy. It has a statistic page, but that is all there to it. It lacks the fundamental report like history and forecast reports which every other PMS system can provide. So I checked with the support team whether they can provide us a history and forecast report function that can generate the data to CSV or excel file. And I was told that other customers before me have requested a similar function and they will add my name and email to the requesters’ list. But they cannot give an exact time frame for when it will be implemented. Clearly, I am not alone, and I wonder why Sirvoy can't implement this. If a hotel uses Sirvoy, it is for recording/keeping all important data. But with limited data retrieval and a lack of reports, then it is worth for?

It is always easy to get the proper help, when needed.

I have no complains, the website is easy to manage and support is very helpful.

From the calendar I can get to most services I need on a daily basis. Invoices can be issued within seconds.

Quite a few times my settings have not been transfered to Booking.com which ist critical as this is where most bookings come from and if I do not notice, it might translate into losses. I would very much like to have an AI based rates manangement (like "Smartpricing"). I think Sirvoy will have to offer this in the long run to stay competitive.

"As soon as we set up our boutique bed and breakfast we chose Sirvoy for our website booking page and as the channel manager. Sirvoy was very good value and easy to set up. The channel manager is extremely efficient working in the background keeping our calendar full and up to date without any hassles. We also have found Sirvoy very helpful in driving bookings direct to our own website."

Nil

ease of use, fast customer service support

no payment option available for indonesia to have guests pay directly after booking

Only an Airbus offers a shorter, and smoother, takeoff. Lest anyone think that Sirvoy's 14-day trial is too short, let me say that it may be too long. Within two days of starting our trial, we found ourselves customizing and scaling rapidly. Screen after screen, the UX and functionality proved intuitive, the result of unfailingly clean and responsive design (which can never be taken for granted). Restrictions and overrides work flawlessly. By day 10 of the trial, we paid up for the entire year, and have not looked back yet.

Our wishlist can cannot detract from Sirvoy's great value for the price. Easy improvements are to be had with regard to being able to color-code/tag/identify guests by market segments (and therefore the useful market reports that would result). Another quick fix: the perplexing placement of "Coupon Code" on the online booking page, *below* the calendar, when only a code unlocks restricted dates. See our point? Similarly, not every "Code" is a "Coupon [i.e., implying Discount] Code", so how about shortening to this box to just "Code" or, equally neutral and possibly more suitable, "Booking Code".

Sirvoy is fairly easy to use, but without a doubt their biggest advantage is live chat. they are always quick to answer and help you thru any issues

managing channells can be difficult, more so with the actual channel setup than sirvoy itself. the rest of the software is fine

I like the support even though it uses a chat system you do speak to a very knowledgeable technician and not some AI system. I always get an answer and quickly.

There is nothing I dislikes about Sirvoy. It does everything it says it does.

We really like the simplicity of the product, its ease of implementation and great customer support (not that this is needed a lot).

We would like to have seen a little more development towards creating packages (by combining from existing products/extra services), but as our focus on packages is still quite small, we tend to ignore this.

easy daily use, does it all for our business, channel manager is a big plus, prompts me when making an error. fantastic back up, Sirvoy has made our daily PMS a pleasure to use

I cannot fathom pasting into emails or sms boxes.

The ease of set up and learning curve. Easy to put the widget in my website and start taking bookings.

lack of some features, or training how to use them i just now really learned about the website builder and crm feature, maybe they are newer feature since I bought.

Firstly it makes our life running a hotel so much easier as we can now see all of our bookings from all of our channels in one place, and we can relax knowing that we will not get double bookings. Secondly Sirvoy is one of the few companies we have seen that make it easy to contact a real human being whenever any issues arise. The chat feature is prominent on the page, not hidden away, and the help we have received has always been great.

It does not work as well with Airbnb as it does with our other channels, for example having to manually cancel bookings on Sirvoy when they are cancelled on Airbnb. And when a booking for Airbnb is cancelled it shows up on Sirvoy as a 'No Name' booking.

The product is freaking amazing and does everything you need to get direct bookings at 0% although the customer service is probably what I’ve enjoyed most.

I don’t like the booking engine design customization options but that’s no big deal. The widget is still beautiful.

First of all, the software is simple, adoptable, and depending on your services you can grow with it. Second, the support is probably the best I ever had on any software. Always answering just a click away, multi language!

So far no cons about this software. Thumbs up!

Sirvoy is simple to use and offers a tremendous amount of functionality for the cost. Sirvoy has taken our little 25 unit motel online, and in the 3 years we have been using Sirvoy, it has not let us down once. The ease of use is a big reason I recommend it-- some of my employees are in their 70s and 80s and have never used a computer before, and they were able to figure out Sirvoy in a matter of minutes. I researched many other options and Sirvoy offers most of the functionality of its competitors for a much more reasonable price.

My only issue with Sirvoy is the fact that it relies completely on internet connectivity. I would like there to be a way to download an offline calendar for emergencies.