HelpCrunch Erfahrungen

I lke the fact that its pretty configurable, it allows you have ton a of rules around what to show, where and to whom. Proactive messages is my favorite feature, banners are pretty handy too.

Support is great by the way

A few improvments can be introduced the mobile user experiences but these are not critical at all

Integration with iPhone. Easy to track if all chat users were handled and taken care of. Easy to embed on the website. Ability to send an email to offline chatters. The ability to block a person. Emailing a transcript.

- The fact I always have to open Helpcrunch website to answer chats. Sometimes you just forget to do that! The fact there is no any Windows App which would support HelpCrunch and start with Windows, so the chat would be always be connected to the agent.
- The fact there are no shortcuts or templates which would allow to type something like "/greet" and it would send a templated message i.e. Hello my name is Alex Satler. Please let me know how may I help you today? etc"
- The fact there is no way to guide your chat visitors around your website. Say, a visitor is interested in seeing my pricing. I simply enter a code "/price" and it re-directs a visitor to the page with our pricing and so on.

Working as live chat software, as a start.

Expensive, not worth the price. So the most are bad.

Simply, the biggest pro is that it just works. When it comes to Messaging software, reliability is essential. In the past, ive had messaging plugins not send a message to me because i haven't opened their app in some time and it auto logged me out. I have never missed a message with helpcrunch.

It also looks more modern than the competition.

There isn't really a con. The only thing is that i get emailed each time i receive a message - so if i am having a conversation with someone i will get dozens of emails, rather than just two emails, (one alert at the start and one summary at the end).

But that is likely something that will get ironed out, more than an intentional feature.

I like the ways you can customize this product to your needs/themes and the easy of use. Literally everybody would be capable to write an article in HelpCrunch and the changes are global instantly.

Only thing I didn't like that much is securing a custom domain helpdesk with SSL on different server than apache or nginx - they don't have instructions for our kind of server.

* Easy to integrate in my app
* Mobile app so I can answer customers asap
* Fast customer support

Honestly I am very happy. I had an issue with the mobile app but the customer support fixed it quickly.

The help crunch interface is really accessible, which doesn't require our editors to learn lots of new skills just to edit our knowledge base.

I have a really hard time staying logged in when I'm on a desktop and a laptop. It requires to log in anew constantly.

I love their UI and the support is amazing. All found bugs were fixed in a short time and I always got a response.

Still some features are missing, but these are on the roadmap. For instance I am waiting for custom domains and auto message for incoming messages to the shared inbox. But I really miss the possibility to switch between different accounts on web and mobile.

* Robust toolset of chat and email features, team reports are super useful too.
* Affordable price per agent is definitely a plus (I hated paying per contact on Intercom before - it was too unpredictable for our fast growing SaaS)
* Always helpful customer support assistants

None as of right now. We used to experience a few issues with it at the beginning, but everything works great for us currently. Probably the only thing I'd like to see improved is the speed of our emails deliverability (we have a 200K+ ema

I can see what are the pages visited by the user while chatting
email follow up
restricting spam
timezones availability and more

User is able to return to chat even after we block them

It is easy to install and use the software.

They still miss some REST API endpoints for scenarios of complex integrations.

HelpCrunch is a completely transparent company that has a great support team and well-built products (live chat, knowledge base, automated messages).

They have set pricing which isn't based on your active user count so you're going to save a lot of money per month in comparison to Intercom.

The only negatives I could provide in comparison to Intercom is the lack of Integrations and chat widget marketing options. HelpCrunch is constantly rolling out new features at no extra cost so I wouldn't be surprised if this is in the pipeline.

I first found the HelpCrunch site when searching for alternatives to Intercom and had a brief chat with a live chat agent. I then re-visited 2 days later and was able to continue the conversation exactly where we'd left off. Their support is outstanding.

The installation and setup of the software is impressively fast and very and easy to understand. I had it up and running on our site within 2 minutes. Their admin interface is easy to navigate too, I tested a chat message and it popped up instantly.

We now use HelpCrunch daily to better connect with our customers. It helps us to onboard, support and retain our users better.

It would be fantastic if an Android app was available so I could more easily talk to customers whilst out and about. However, it's pretty easy to respond via email if necessary.

- multilingualism. The language can be changed directly from the app in real time. This was one of the main criteria for choosing a service for us.
- Customize css via admin panel. This makes the widget very flexible
- Real-time support communication. Within 10 minutes you will receive an answer to your questions and try to solve problems

- This is more a wish, not a minus, but I would also like to have official support for react-native.

Clean interface, very easy to start with
Saved answers: really useful for those who aren't native English speakers - our team can use pre-made answers for frequently asked questions

We are a new business and haven't used other chat solution, so have nothing to compare HelpCrunch with. Everything works fine for us

Awesome live chat software for support team with lots of cool features:
- chat notes
- chat ratings
- in-app messenger
- automated and manual messages

I have literally nothing to complain about, everything works great and we rarely face any bugs.

It's really easy to use, everything is logical. But if needed, you can use a lot of options given and make from it a complicated system of customer support.

Can't point out anything specific, everything suits our needs.

The software is easy to use. For us as company but also for the visitors. I get several business requests in a month through the chat.

You can't combine the software with other tools like messenger so you have one tool for all your support questions.

Nicely looking live chat, easy to set up, works great

No cons so far, would be great to have articles functionality built in though

Helpcrunch makes something that would have been very techinical and expensive the complete opposite. I have enjoyed using Helpcrunch on multiple sites and have never ever had an issue. Customer service is also fantastic.

it was a little confusing to begin with but after a little bit of practise it became very familiar.

Very easy to set up with very nice support, using the same agent chat I use on my own website

IOS version lacks a few features, as I understand should be fixed in the next IOS update.

It's an easy to use yet a powerful tool comparable to platforms like Intercom with competitive pricing and functionality.

Actually I think I like everything about this platform. I would suggest to keep working on the CRM and marketing automation part to offer even more options to the users.