MSP360 Managed Backup Erfahrungen

Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

Easy to setup, easy to use, just worked for the most part

License pricing increase with no additional benefit, the account rep never responded to any of my follow ups about price matching prior to my legacy file backup license being done away with.

Very intuitive and logical platform. Provides many cloud storage options.

No local storage immutable backups options. Have immuntable cloud options. Restore process is a bit longer than other platforms. Not a huge deal since restores are not an eveyday task.

The MSP360 managed backup is a very scalable backup solution that allows us to bring our own storage. They support just about every cloud and local backup storage target you can think of.

Sometimes there are issues with software updates but they are usually resolved in a timely manner and the support is responsive.

I like the centralized monitoring. I can look in one place to quickly see the status of all. The green circle on the dashboard is perfect. Of course, if there is an issue, I can usually address it right from the dashboard

Restoring files from an image backup is confusing. I don't do it a lot, but I have to look it up every time, and even then it is confusing.

I also configuring the retention times is confusing. I wish there was more detail on the impact of each choice.

The setup on the Dashboard for a new customer is very confusing at first. I made a list of instructions when I first did it so now I breeze through. However, it was rough at first requiring one to jump around the interface a lot.

The product is easy to deploy and use. They are constantly updating the product and support is awesome!

I can't think of anything that I dislike.

Ease of access and onboarding! Loved the sales team as well.

Support leaves something to be desired.

Easy to use, and Great backup portal, easy to deploy, and it just works!

Works good, they are always upgrading it which is what you want.

It allows all clients to be on one platform for easy management. I had multiple solutions before, frankenstack. Now all in one place, one bill, one view. Very NiceAlso they have multiple forms of backups, local, cloud, file, image, all of them I implement.

At this point I really do not have any cons. I have had good response from tech support when I had issues. They did change a backup type that I was using, which was not secure. The change made sense.

Cheaply and reliably encrypts and ships backups to Amazon for long-term storage as an LTO tape alternative. Once setup, it's pretty set-and-forget.

Automation around the product is somewhat difficult (e.g., automating ad-hoc restores from Rundeck). Also, immutable storage is complicated when you have a simple use-case, such as needing to backup SQL database backup files like transaction logs. It's not just a toggle-switch.

It is an application that is easy to use and very intuitive.

The low customization of the portal and its agents

Server backup is simple to use and setup. I have not had one backup fail yet.

No file-level access to backups. I cannot view individual files from any backup done.

The MSP360 Managed Backup is very simple to use, to install and your panel is very usefull.

I dont have bad oppinions about MSP360 Managed Backup.

It's very easy to setup and i love being able to send the data to our S3 data locations customized by us.

Some of the features are a little clunky. For example, it's cloud-native and some features that you would think would be builtin have been deprecated or legacy, like simultaneously backing up to a local location.

the custom installation process of agents

license management could be more intuitive

Unlike other backup software I've used -and reviewed as well- Cloudberry makes it a simple as can be. It can get a little complex when you enable some of the optional features, but they are worth trying. You can backup to mostly any public cloud repository and even locally to by different protocols like SMB, NFS, FTP.
Most useful when user base is not centralized, but disperse in remote offices, home offices, on the road (Salespeople, consultants, etc).
Licensing is very affordable and support is efficient.

Management can become a problem after a couple hundred devices, so some other product with centralized management might be better. Also, the lack of a centralized intelligence for the backup system means there's no way for global deduplication, so no storage optimization can be obtained. Anyway, this compensates with the use of cold-archive repositories in the public cloud.
Anual licensing is not the most convenient, I'd like to see consumption based monthly licensing.
I'd like a feature added to manage the cloud repositories -AWS which we use the most, and Azure- from the Cloudberry portal. Currently we need to manage separately.

It does a lot. Backs up to local storage, or any online storage you can imagine. Not many do that. And it works pretty well, but as with any backup software, there are occasional issues. Certainly not more than any other. It beats the pants off Backup Exec (I still can't believe people fork out so much for that, Cloudberry is a great replacement for Backup Exec). It is very reliable overall, rarely locks up or causes problems, and for backup software, that's saying something. I'm using it at several client locations to do local (NAS) and online backups.

Tech support is very slow to respond. They're answers are generally appropriate, but don't get in a hurry. Frequently I have to go back and forth to get an issue resolved. A tech sup phone would be very helpful.

I can backup to any datastore, many options

in order to use the managed version of this software, I must pass the password to my data to MSP360. I wish there was a way to "trust no one". If you need this, you can still purchase the legacy version of their product. The company can sometimes roll out new features, without in depth documentation.

I liked how easy this program is to setup and manage for multiple customers. Cloud backup setup was straight forward as well.

Selfishly wish this was integrated into NinjaRMM.